Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is fraudulent. They work by preying off student loans. They sent out mass mailings to recent graduates to get them to "Act Quickly" and cover all there mailing with what look like legitimate US Student loan services offered through the government. In reality, all they do is fill the *** application for you, and then for $49.00 a month, (~$600 annually) they refill your application on an annual basis. This can all be done for free by the individual on the *********************** website. This is never mentioned by the company, and they act in a way in which they provide a service to decrease your loan payments. I had to call into aidvantage to see if they were receiving any payments from the company Superior Servicing / Accredit . They were not. They say it was in the acceptance application, but no such thing was ever sent. It is intentionally miscommunicated over the phone.When trying to call in, they almost never answer, and take lots of time to respond if at all. This company offers nothing, and will actually SET YOU BACK in tuition repayments, despite their front to do the *********** aware of these kind of scams. I am filing for a full refund of the $750 initiation charge and the $50 payments taken monthly since December 2023. Horrible company, preying on student loan forgiveness programs. Take it from me, they will only hurt repayments, not actually assisting in anything. The forms for *** programs can be filled for free online.

  Business Response

  Date: 11/22/2024

  Per the initial conversation and every conversation we have had with you, at no point did we ever claim we would be paying your student loans. Please reference the service agreement you signed agreeing to our terms, we are happy to send you the signed copy. We have been very clear that we were assisting you with the documentation needed to get your consolidation processed correctly along with the program application.If you had any questions or concerns you had the customer service number to contact us.
  
  Per the service agreement you did not qualify for a refund however we have chosen to honor it. Your refund check has been sent. Here is your confirmation:22643466858
  

• Initial Complaint

  Date:10/29/2024

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Superior servicing offered me an agreement plan in 2023 that I paid on until 2024 in August that they were a loan forgiveness agency that helped people qualify based on their income for student loan forgiveness. The sole reason I agreed to this program is because I was contracted an agreement that my monthly payments would go towards my student loans with a forgiveness percentage applied based on my income. I surrendered over to this company a total of $1,200.00 plus of my income until I found out from the student advisor my money wasnt being transferred to pay towards my student loans and they do not work with any outside companies. Superior servicing committed fraudulent activities by offering student loan forgiveness in the contract and no paying towards that contracted promise. Later after speaking to several of their customer service representatives, the money that is paid towards their company is for their work nothing to do with our loans and continued to promise that I shouldnt have to oddly the school back of I continued to pay them and file the paperwork they provide. The paperwork they provide is from the ** advisor website. This company also gained access to our website and password.

  Business Response

  Date: 10/29/2024

  Good afternoon,
  Per the initial conversation and every conversation, we have had with you, at no point did we ever claim we would be paying your loans. Please reference the service agreement you signed agreeing to our terms, we are happy to send you signed copy for your records.   We have been very clear that we were assisting you with documentation needed to get your consolidation processed correctly along with the program application.  If you had any questions or concerns, you had the customer service number to contact us.  All the payment dates were set up between you and the representative after you were clearly explained what services are.  We will have someone reach out tomorrow, 10/30/2024.
  

  Superior Servicing

  Customer Answer

  Date: 10/30/2024

   
  Complaint: 22469981
  
  I am rejecting this response because: upon receipt of the initial conversation and the initial sign up for the federal student debt relief program, it was specifically clarified multiple times before I signed any document that the assistance offered was going to help me pay back my student loan debt at a reduced rate because of the income I had versus what I owed and the amount of relief I could get by signing up. As it states in the contract not one person followed with me after signing the contract to take next steps or do any paperwork except what was initially sent to me to sign for an income driven plan. No information was sent to my school as declared in the phone call would happen not was there anyone to contact me to set up financial goals. The contract became null and void when the contractor did not uphold to their end of the contract. 
  If there had not been a promise to offer federal student debt relief, please explain what I would need this companies assistance for when my student advisor as the school does exactly what youre claiming to offer for free!! 
  I am requesting a full refund for the violation and lack upholding to the contract and promise of federal student debt relief.

  As you can see from the email I received after the call to set me up, documents were sent to me and information was being requested from me and in the email it specifically states student loan program and consolidation approval. 
  Again I am requesting a full refund because I was lied to and scammed.
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 11/12/2024

  Good Afternoon,

  After doing a call review and reading your rejection of our response.  You were never told the your $49 payments go to your loans an no point did we ever claim that we would be paying your loans off.  We offer assistance in getting your loans properly consolidated with a servicer in order to get you enrolled into IDR programs (loan forgiveness programs). These programs are through the Department of Eduction. We never claimed to be the *** or affilated with any entity. We are a private company and we exist because loan servicer historically do not tell debtors about these programs.  We did in fact reach out to multiple times, you rarely followed up to any SMS and phone calls. As far as your payments made to us, docment preparation went to processing all information, verifing type of loans and balances, preparing your consolidation documents, IDR, and General Forbearance which you confirmed in your rejection message you received. The $49 monthly payments go to the recertification process, which recertification is required by the *** every year in order to stay in the program.  So if your do have any question feel to reach out. We will honor your request for refund even though you do not qualify for one based on service agreement.  You sere not lied to or scammed as we take that very seriously to assist our clients.

  We consider this matter closed.  If you have any questions about the refund policy in your case, please reach out.

  Estimated Delivery Date: Nov 15, 2024
  Check amount: $838.00
  Transaction number: 22643450242

  Customer Answer

  Date: 11/13/2024

  Thank you for getting back with me since my last response and file upload. I do appreciate the honoring of my refund request in the amount of ******. My banking information is the same from what is on file with your company. Please let me know how this refund will be issued so I can make sure you have the correct information. 
  Thank you.

  Customer Answer

  Date: 11/13/2024

   
  Complaint: 22469981
  
  I am rejecting this response because: Thank you for getting back with me since my last response and file upload. I do appreciate the honoring of my refund request in the amount of ******. My banking information is the same from what is on file with your company. Please let me know how this refund will be issued so I can make sure you have the correct information. 
  Thank you.
  
  Sincerely,
  
  ******* ****

  Customer Answer

  Date: 11/13/2024

  Thank you for getting back with me since my last response and file upload. I do appreciate the honoring of my refund request in the amount of ******. My banking information is the same from what is on file with your company. Please let me know how this refund will be issued so I can make sure you have the correct information. 
  Thank you.

  Customer Answer

  Date: 11/13/2024

  Thank you for getting back with me since my last response and file upload. I do appreciate the honoring of my refund request in the amount of ******. My banking information is the same from what is on file with your company. Please let me know how this refund will be issued so I can make sure you have the correct information. 
  Thank you.

  Customer Answer

  Date: 11/13/2024

  I do not reject this offer thank you

  Customer Answer

  Date: 11/13/2024

  I have not rejected the response from the company. If you read my message I asked to be contacted if necessary and made another message that I agree with the refund because I noticed that when I responded it said I rejected their response which is not the case. What is this reasoning for stating it is a rejection because I requested to be contacted if my information is requested for sending the refund. I also emailed the better business bureau to get further information why is said I rejected it when that was not the case in my providing a response. Please clarify and fix that, my response is not a rejection when my response is read. Thank you.

  Customer Answer

  Date: 01/13/2025

  The company has failed to refund the amount promised and in the time frame given. I have continued to reach out and I get no answer or the office has no one to take my calls. Is the refund coming to my address **************************************************************************************?

• Initial Complaint

  Date:10/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11.27.2023 I received a call and was informed that this service was available to help me manage and repay my students loans. Turns out I was fooled along with many others. I paid ****** on Dec. 1, 2023 and then an additional ***** on Dec 15, 2023. The service is now charging me for $***** a month on the 15th of every month for this service that is supposed to be going towards my student loans. This information is incorrect as none of the payments have been going towards my student loans and come to find out that this is case of fraud. None of the payments that Superior Servicing has been going towards my student loans and they have been taking money from my account since. I need this address and for the company to return all the funds they have taken from me. I've tried contacting Superior Servicing and there has been no contact back nor any attempt from this fake business. Your assistance is needed. Attached is the original documentation that I received and signed with the fake business.

  Business Response

  Date: 10/29/2024

  Good afternoon,
  Per the initial conversation and every conversation, we have had with you, at no point did we ever claim we would be paying your loans. Please reference the service agreement you signed agreeing to our terms, we are happy to send you signed copy for your records.   We have been very clear that we were assisting you with documentation needed to get your consolidation processed correctly along with the program application.  If you had any questions or concerns, you had the customer service number to contact us.  All the payment dates were set up between you and the representative after you were clearly explained what services are.  We will have someone reach out tomorrow, 10/30/2024.

  Superior Servicing

• Initial Complaint

  Date:09/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely frustrated with this scam of a company. I received a letter saying I had a student loan of $799. To make $49 monthly payments. I have been paying since 2022. This lady that will show on the image attached called me for the beginning process and when I tried to reach her over a question, she said to contact her through that number anytime, I called and a man answered saying that lady doesnt exist. There is no way to contact them. I have tried calling and emailing and have never received a response. The phone number they provide is not in service. I called ***** to get information on my loan to see how much I still owed. They said I never owed anything because my loan had been forgiven. So I have basically been giving away free money to this scam company. Extremely ridiculous and this company needs to be stopped. They have taken millions from innocent people. I tried cancelling the payment with my bank this week, which I paid a fee for, and this company changed their numbers to bypass and still get my money. This is a serious issue.

  Business Response

  Date: 09/30/2024

  We will be reaching out to in the next 48 hours.  If we do not reach, we will a voicemail for
  you to contact us.  This call will to be
  to go over your services you signed up for and handle your complaint.
  
  Have a great day!

• Initial Complaint

  Date:09/16/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2023, I began working with Superior Servicing under the impression that they were assisting me in an arranged student loan repayment program. However, I later learned (August 2024) through the *********************** that they do not work with Superior Servicing as a recognized loan agency. None of the money I had been paying Superior Servicing was being applied to my Department of Education loans, as I was informed would occur by the agent (*****) who signed me up for this program in 2023. When contacting Superior Servicing and speaking with a supervisor (*****), I was informed that I misunderstood the program, that the $49 fee I pay each month is to maintain enrollment in this particular Department of Education program, and that this is not a service the *********************** would offer to me. However, this is incorrect; when speaking to ***********************, they informed me that they assist with all repayment program options for free, including consolidating my loans. I asked Superior Servicing for documentation to cancel this program, which took nearly a month to receive. When I did receive confirmation, it came from a different company, ***************. I have also asked several times for a refund of the money I have paid, including an initial down payment in the amount of $299. The customer service representative/supervisor, *****, informed me that we will listen to the initial phone call for any errors; however, when asking to listen to this call he denied, stating he is not required to do so. Additionally, when asking for ****** supervisor or boss contact information, he denied stating he is not required to provide me with that information. This company provided misleading information, pulls money from the customers account from various different banks, is incredibly disrespectful, and appears to be a scam or fraudulent.

  Business Response

  Date: 09/30/2024

  We will be reaching out to in the next 48 hours.  If we do not reach, we will a voicemail for you to contact us.  This call will to be to go over your services you signed up for and handle your complaint.

  Customer Answer

  Date: 09/30/2024

   
  Complaint: 22293264
  
  I am rejecting this response because: I have not received any form of communication from Superior Servicing LLC. At this time, I am still seeking a full and complete refund of services. 
  
  Sincerely,
  
  ********* ********

  Business Response

  Date: 09/30/2024

  Good Afternoon,

  We reached this afternoon around 2pm. Just looking at the notes and phone records, we have been reaching out since August 7th, 2024.We will try again today and and tomorrow. Is there a time we can arrange for a phone call?

  Customer Answer

  Date: 10/15/2024

  Good afternoon! I received a check today for a partial refund from Superior Servicing LLC. I am grateful for the partial amount, and while it may sound *****, I would appreciate the company fully refunding me. I paid a total of $985 and was refunded $936. It would show good customer service fully refunding a falsely portrayed business. I appreciate your help in this matter. 

  Customer Answer

  Date: 10/15/2024

  After reviewing the messages regarding this matter via BBB, I would like to provide additional information that Superior Servicing LLC has NOT attempted any communication with me since filing the compliant. I have not received any phone calls, emails, or letters from them. Thanks again! 

  Business Response

  Date: 10/22/2024

  Good Afternoon,

  Per the initial conversation and every conversation we have had with you, at no point did we ever claim we would be paying your student loans. Please reference the service agreement you signed agreeing to our terms, we are happy to send you the signed copy. We have been very clear that we were assisting you with the documentation needed to get your consolidation processed correctly along with the program application. If you had any questions or concerns you had the customer service number to contact us.Per the service agreement you did not qualify for a refund however we have chosen to honor it. Your refund check has been sent. Here is your confirmation: ***********. The estimated arrival date was Oct 18th, 2024.

  We have reached out 27 times this year alone.  We have done more than due diligence on our end to communiucate. We had a refund check issued to you and canceled out the account. If you have any issues on your end, you will need to reach out to our customer service team.

  ********************

  Customer Answer

  Date: 11/06/2024

  Good Morning,

  Thank you for your response and for sharing the details regarding the service agreement and refund. I appreciate that a partial refund has been issued and acknowledge the confirmation number and estimated arrival date provided. When I previously spoke with a representative of Superior Servicing, I was informed that a recorded phone call of the initial call would be reviewed. It was during this initial call that I was verbally informed that the $49 monthly fee would be paid toward my student loan balance. When requesting to listen to this call, I was denied and informed that this information does not need to be shared with me. I would like to address a few additional points for clarity:

  -Contact Attempts: I understand that you have indicated reaching out 27 times this year, but I have not received such communication. If you could provide more specifics about these communication attempts (e.g., dates and methods used), it would be helpful for me to cross-reference on my end.

  -Partial Refund: The refund amount I received was partial, not the full amount I was expecting. If you could clarify why only a partial refund was issued and provide further details on how this aligns with the service agreement terms, it would be greatly appreciated.

  I value your assistance with the documentation for my loan consolidation and understand the scope of your services. However, these points need clarification to ensure full transparency and closure on the matter.
  Please let me know if further information is needed from my side or if you require any action to resolve these concerns.
  Thank you for your attention and continued support.

  Best regards,

  ********* Toporcer 

  Business Response

  Date: 11/22/2024

  The partial refund was calculated by service rendered.  We went ahead and approved you for a full refund, even though you did not qualify for one. If you need to discuss more critical information about your file you will need to reach out to our **************** for those questions.  Thank you and good luck with your student loans.

  Customer Answer

  Date: 11/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I hope that this situation brings about more awareness of how Superior Servicing conducts their business, especially providing false information and denial of listening to recorded phone conversations. Thanks you for your help with this matter. I greatly appreciate you! 
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:09/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During November 2023 a while after I graduated college I received mail from Superior Servicing LLC stating they were a loan forgiveness program and they could help me repay my loans back in a smaller monthly payment plan of $49.00 instead of $100.00 + each month. I accepted, not realizing what I had gotten myself into. They charged me about $299. 67 on November *******. Then the same amount for December ******* and January *******. Stating that they needed this money in order to help with enrollment of the program and help pay off my loans. They also asked for my pay stubs from my job, my social security number, and even had me login with my FAFSA ID in order to act as if they would help with my loans, while also constantly calling me for more paperwork and ******* me. By February ******* the monthly payments of $49.00 came for every following month until August 2024 towards the end when I was receiving mail from my real loan servicer telling me they havent received any payments from me! I didnt understand why, because of course Superior Servicing LLC told me the monthly payments were going to my loan repayment. So if that was the case, why was my loan servicer telling me they never received any of my money? All the money I have given Superior Servicing hasnt gone where they promised it would. Multiple customer representatives told me that these $49 payments would go to my loan servicer so they knew I was repaying them. When none of it ever did go to my servicer. *** filed a claim with my bank, theyre looking into it as I inform you guys about what happened. Theyve cancelled any future transactions with my card and Superior Servicing LLC, I am worried about my information regarding my social security and ***** stuff and will have to take action about that soon as well. While also working on cancelling my enrollment with Superior Services. My loan servicer also knows. Please help getting my money back and getting rid of this company, too many suffered.

  Business Response

  Date: 09/30/2024

  We will be reaching out to in the next 48 hours.  If we do not reach, we will a voicemail for
  you to contact us.  This call will to be
  to go over your services you signed up for and handle your complaint.
  
  Have a great day!

• Initial Complaint

  Date:09/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried calling so many times and the phone call drops or just ends. I need to get in contact with someone who can help me. I leave voice messages when I can, but usually the voicemail box is full so I cannot contact anyone. I have some questions and concerns that need to be addressed. Seems unprofessional, which is scary because they state they work with federal student loans but cannot answer a phone call. I see people on here getting refunds because this company is considered a scam and now I am worried I fell for this scam.

  Business Response

  Date: 09/30/2024

  We will be reaching out to in the next 48 hours.  If we do not reach, we will a voicemail for
  you to contact us.  This call will to be
  to go over your services you signed up for and handle your complaint.
  
  Have a great day!

• Initial Complaint

  Date:09/12/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Superior Servicing contacted me in October 2023 claiming to be able to assist with the Consolidation of my Student loans. At that time there were new services surfacing like the SAVE Act, which I qualified for. They provided my loan balances as well as personal information which led me to believe they were a legit Company. There was then a Contract given where a "Service Fee" was issued of $899 through 3 installments, followed by a Monthly payment of $19 beginning January 2024. I was wrongfully advised that these charges would be put towards my student loan while the Consolidation process was being approved, this never occured. My student loan company still reached out requesting payment even though multiple charges were taken out by Superior Servicing. Filled out documents were then sent over for me to sign and be physically mailed by myself to my Loan provider. These documents were filled with mistakes including my Birth date and dependents within my household, creating delays and multiple documents sent back and forth. I began to question this company on August 30th when there was a new charge of $19 from a company called "TheACCredit". There was never any communication sent advising a change of LLC, since then I have received numerous emails, phone calls, & voicemails advising I am late on a Payment. When this became known I immediately called my banks to dispute the charges and they are now being investigated. A hold was placed on any future charges and my Bank representitive advised to cut communication from the companies all together.

  Business Response

  Date: 09/30/2024

  We will be reaching out to you in the next few hours.  If we do not reach, we will a voicemail for you to contact us.  This call will to be to go over your services you signed up for and handle your complaint.
  
  Have a great day!
  
  

  Customer Answer

  Date: 10/11/2024

   
  Complaint: 22272393
  
  I am rejecting this response because: 

  The Company stated that they would Call me to discuss and never did so. I also never received a voicemail as they advised they would leave. I've waited several weeks and have not heard from a representative from Superior Servicing or ACCredit including any emails. 
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 10/22/2024

  Good Afternoon,
  Per the initial conversation and every conversation we have had with you, at no point did we ever claim we would be paying your student loans. Please reference the service agreement you signed agreeing to our terms, we are happy to send you the signed copy. We have been very clear that we were assisting you with the documentation needed to get your consolidation processed correctly along with the program application. If you had any questions or concerns you had the customer service number to contact us.Per the service agreement you did not qualify for a refund however we have chosen to honor it. Your refund check has been sent. Here is your confirmation: 22454121934.  We did reachout 8 times in September, which is the month you opened the complaint.  We did more than our due diligence to speak with you about payments and refund.  The refund should arrive by October 28th, 2024.  We consider this matter closed, so if there are any issues on your end please fell free to reachout to our customer service team.

  ********************

  Customer Answer

  Date: 10/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:09/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company claiming to pay my student loans has not paid a dime. Did some research and they are a SCAM. Many others have reported them, I cant believe I fell for this scam. Please help out in anyway possible

  Business Response

  Date: 09/03/2024

  Hello,

  We reached to go over your file and left a voicemail with contact information. Please reach out at your earliest convenience.

  Superior Servicing

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22220433
  
  I am rejecting this response because:
  We have spoken over the phone, and a refund check is issued in the mail. I will close the case one the check hits. 
  Sincerely,
  
  ***** ******

  Business Response

  Date: 09/17/2024

  *****, 

  Per the initial conversation and every conversation we have had with you, at no point did we ever claim we would be paying your student loans. Please reference the service agreement you signed agreeing to our terms, we are happy to send you the signed copy. We have been very clear that we were assisting you with the documentation needed to get your consolidation processed correctly along with the program application.If you had any questions or concerns you had the customer service number to contact us.

   

  Per the service agreement you did not qualify for a refund however we have chosen to honor it. Your refund check has been sent. Here is your confirmation: 22089878259

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 22220433
  
  I am rejecting this response because:
  Once I receive the refund check I will accept and close the case. 
  Sincerely,
  
  ***** ******

  Business Response

  Date: 10/22/2024

  Good Afternoon,

  Your refund was mailed out to Sept 17th 2024 with an estimated arrival date of Sept 24th 2024.  Just for reference the transaction ID is Transaction number: 22089878259.  Your refund has been issued and account has been canceled out.  We honored a refund that you did not qualify for based on the Service Agreement you signed on January 26th 2024. We consider this matter closed, if there is an issue that you need to follow up with, please reach out to our customer service team.

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• Initial Complaint

  Date:09/03/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promis** that my existing student loans would be consolidat** then eventually forgiven by Superior Servicing. I had to make 3 initial payments of $333 then continue to pay $49/month . When I tri** to call them about the payments not showing on my loan account their number no longer work**. I was reach out to today by them and now their nam** Accr**it.com. I express** by concerns and call** ************ about this and they claim** they do not work with them. I spoke to the *** from accr**it about ** finanical statement they are no longer answering my calls.

  Business Response

  Date: 09/03/2024

  We are reaching to go over your file.  Please call us at your earilest convenience.

  Superior Servicing

  Customer Answer

  Date: 10/07/2024

  A refund was issued.