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Business Profile

Financing

Superior Servicing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financing.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 235 total complaints in the last 3 years.
  • 54 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sent me a letter in the mail with my Student Loan information and seemingly from the government to help set up a set payment schedule for a lower amount for a set amount of time. They said it was income driven, had me provide my income and "took time to calculate" my monthly payment. Though seeing all these comments, $49 is a standard that they seem to charge everyone. They also said they would send me documents to have me fill out and "Send back to them", which I did. They even had a return address to send it to. When no service was provided, they said that it was because the documents were being received. I was still getting charged by my Loan Servicer AND this company. They then told me it was because I was supposed to send the documents to my loan servicer. I told them to cancel and they refused me a refund of my money.

    Business Response

    Date: 06/17/2024

    Hello *****,

    We will be reaching out to you regarding your complaint, and to go over a possible resolution. Our customer service number is **************.


    Best Regards,
    Superior Servicing

  • Initial Complaint

    Date:05/30/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From September 2023-now Superior Servicing has taken money from me claiming that it was paying my consolidated loans. It was a lie and my student loans have been put in deferment at the fault of Superior Servicing. I requested a refund and no call back. BAD BAD BUSINESS

    Business Response

    Date: 06/03/2024

    Hello Anzleigh,

    In order to provide a resolution we do have to speak with you over the phone. We will be reaching out to you in order to resolve this matter. Our customer service number is **************.

    Best Regards,
    Superior Servicing

  • Initial Complaint

    Date:05/30/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in November, I reached out to this company to enroll in a SAVE plan and was informed my payments would be $49 a month. Just to get the paperwork started for consolidation I was informed I would need to pay $899. These payments were made in installment on November 13th, 17th, and December 11th. The first payment of $49 was paid on December 26th. I was informed of two things: (1) the payment of $49 would go towards my student loans and over the course of 20 years I would only pay $11,760 towards my loans and they would then be forgiven, (2) the $49 would need to be payed until the consolidation is complete (which is has been). My consolidation was completed in February and my loan repayment began March 6th. After speaking with my actual loan servicer, my loans have been consolidated but the continued charge of $49 that has been being taken out of my account has not gone towards my loans and I am not actually enrolled in the SAVE plan.I was given conflicting information being that my $49 was going towards my loans (which it isnt) and my $49 is actually for the consolidation process and once that was completed I would no longer need to pay towards the consolidation. As my loans are done being consolidated I want a refund for the money that has been continuously taken from my account since March and I want no further contact from the company. I want to be removed from all records and for my account to be off limits. I also want a confirmation from the company itself that these wishes can be granted. People should be made fully aware of what is going on with the company and not be given conflicting information.

    Business Response

    Date: 06/11/2024

    Hello ********,

    In order to address your complaint we will need to contact you via phone call. We will be reaching out to you regarding this matter. Our customer service number is **************.


    Best Regards,
    Superior Servicing

    Customer Answer

    Date: 06/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that there has yet to be any resolution from the company. The company wishes to call me, but when I have called in the past I was ignored.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:05/29/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by Superior Servicing LLC in November, the company claiming to work with the ********** of ********* and seeming legitimate because they had my contact information and knew what the value of my loans was. They offered to help with my loan payments for a one-time payment of $800 and a monthly payment of $49. Months later, however, I found that no payments have been made on my loans and that Superior Servicing is simply taking customers' money after filing publicly available forms to consolidate loans. I have been unable to contact them, leaving me without immediate recourse.

    Business Response

    Date: 06/11/2024

    Hello *******, 

    We will be reaching out to you in order to address your complaint and provide a resolution. Our customer service number is **************.


    Best Regards,
    Superior Servicing

  • Initial Complaint

    Date:05/29/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Superior servicing contacted me and said they bought out all my student loans from my student loan provider, Edfinancial, and would do a payment plan for me. However they never bought out my student loans, they just scammed me and kept taking my money. My student loan provider kept alerting me of late payments and confirmed this.Superior servicing took 3 payments of $899 in August 2023, Sept, and October from me. And 7 payments of $49 from November through May. The total is $3,040 that I am demanding reimbursement for due to fraud.

    Business Response

    Date: 06/10/2024

    Hello Gypsy,

    This is not "fraud." We have already addressed your complaint with you over the phone and have mailed you a refund check that you should be receiving today. If you have any further questions regarding this matter please contact our customer service department at **************.


    Best Regards,
    Superior Servicing

    Customer Answer

    Date: 06/18/2024

     
    Complaint: 21770670

    I am rejecting this response because: I was notified by my bank that the so called "check" that was sent by superior servicing was FRAUD. I have NOT received my refund. This company will s**** you over, try to get you to take down your BBB complaint, and then will send a fraudulent check. Never trust them. I still require my refund. 


    Sincerely,

    ******************

    Business Response

    Date: 06/18/2024

    Gypsy,

    We do not physically write checks or mail them out from our office. That is a process that is taken care of directly by our bank, which is a major banking institution. Therefore, it is impossible for the check you received to be a "fraudulent check." This is the process we have used for every refund given and recorded on BBB, and consumers generally have no issues depositing these checks into their accounts. If you have any questions regarding the refund check we sent you, please contact us immediately. 


    Best Regards,
    Superior Servicing

    Customer Answer

    Date: 06/19/2024

     
    Complaint: 21770670

    I am rejecting this response because: I have reached out to superior servicing customer service numerous times but no one answers the phone or returns my calls. Apparently it is possible, according to my bank. I am requesting that you resolve this issue asap as I have still not received my refund as discussed. 

    Sincerely,

    ******************

    Business Response

    Date: 06/21/2024

    Gypsy,

    All our calls are recorded and we have no record of you ever calling us after rejecting our responses on BBB. We called you on June 18th and on June 21st, which is today, and left a voicemail both times; We have yet to receive a call back from you. As we previously mentioned, what you received was an official bank check that was sent by the bank. There is no scenario where they would've sent you a fraudulent check. We will be placing a stop payment on the check you received and our bank will be sending you a new one. If you have any further questions please reach out to our customer service department.


    Best Regards,
    Superior Servicing

  • Initial Complaint

    Date:05/23/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Not counting the 500 that was asked up front to supposedly consolidate my student loans I have been now paying 50 dollars a month for the past 6 mi the to a year and as far as I can tell the student loans arent getting paid. I do believe that the only time the student loans have been consolidated has been through navient/aid advantage where my loans got sent to after finishing school! I started looking into superior services when I noticed the charge in my account today and have read nothing but bad things about them! Im shocked Ive let it go on this long but it automatically comes out so I forgot about it tell today!

    Business Response

    Date: 06/05/2024

    Hello *****,

    We will be reaching out to you in order to resolve this matter. Our customer service number is **************.


    Best Regards,
    Superior Servicing

  • Initial Complaint

    Date:05/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter from Superior Serving LLC in the mail in October stating a "final notice" on payment for my student loan which instantly rattled me. I called Superior Serving LLC thinking they were my service provider and they guided me through the process to get my "issue resolved" by consolidating my loan. They asked for 2 payments of $399.50 which I sent over and they said I will only pay $49.00 per month thereafter. However, I realized I am paying both SSLLC as well as my normal servicing provider.

    Business Response

    Date: 06/05/2024

    Hello *******,

    We will be reaching out to you in order to resolve this matter. Our customer service number is **************.


    Best Regards,
    Superior Servicing

    Customer Answer

    Date: 06/16/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:05/20/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July of 2023 I received a phone call from Superior Servicing Services to consolidate and lower my student loans. I setup a payment plan to pay ****** dollars for the legal fees to have the loan switched from my current loan company to Superior Servicing I made 2 separate payments and after that I setup to have ***** a month deducted from my checking account on the 1st of each month. I have been receiving emails from nelnet stating that my loan is past due. I have not had any success with contacting Superior Services.

    Business Response

    Date: 06/03/2024

    Hello ******,

    We will be reaching out to you in order to resolve this matter. Our customer service number is **************.

    Best Regards,
    Superior Servicing

  • Initial Complaint

    Date:05/17/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is supposed to help people with their student loan debt. They have you pay a $850 fee then $49 a month. then have done absolutely nothing to help.

    Business Response

    Date: 06/12/2024

    Hello ******,

    Based off of our records your student loans were fully consolidated. The only document that didn't go through was your IDR form, and that was because your servicer did not process the document corrently. On 06/03/24 we spoke with you on a recorded line explaining this to you and you understood, and said you would mail in the document the following day. We will be reaching out to you regarding this matter and offer you a resolution. Our customer service number is **************.


    Best Regards,
    Superior Servicing

    Customer Answer

    Date: 06/13/2024

    This is partially true. First, I have always mailed them whatever they asked for within a timely matter. When they called, I explained to them that they were being paid for something that another company were doing. In short, they took $900 and then $49 a month to take care of my student loans. aidVantage has my debt now and was contacting me for payment. Hence, they already were getting paid with no results. 

    I simply wish that money taken to be refunded.

     

    *********************

     

    Customer Answer

    Date: 06/13/2024

     
    Complaint: 21725887

    I am rejecting this response because:

    Sincerely,

    ******************************

    Customer Answer

    Date: 06/13/2024

     
    Complaint: 21725887

    I am rejecting this response because: 

    This is partially true. First, I have always mailed them whatever they asked for within a timely matter. When they called, I explained to them that they were being paid for something that another company were doing. In short, they took $900 and then $49 a month to take care of my student loans. aidVantage has my debt now and was contacting me for payment. Hence, they already were getting paid with no results. 

    I simply wish that money taken to be refunded.

     

    *********************



    Sincerely,

    ******************************

    Customer Answer

    Date: 06/13/2024

    Thank you so much for your help.  *********** has contacted me saying that they will refund the money i was charged. The process is supposed to take up to 12 days. I will let you know once money has been received.

     

    Bless you all.

     

     ******

    Customer Answer

    Date: 07/16/2024

    First i wanted to say thank you for all you have done for me.

    Next, the company called saying that they would refund me $1200. They actually sent $1000. Is there a chance to ask them to send that other $200. 

     

    ******

    Business Response

    Date: 07/23/2024

    ******,

    The total amount paid to us was $1,095, and the last payment you made was on May 16th; After that you had placed a stop payment with your bank and no further transactions went through. We also spoke with you on a recorded line on June 13th and confirmed the amount we sent with you. Therefore, we cannot send you money that you did not pay to us. We will be calling you to address this matter with you. 


    Best Regards,
    Superior Servicing

  • Initial Complaint

    Date:05/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is Fraudelent!! They are masking as a company that helps with student loans and are finically attacking people who are financially vulnerable. They are using a name and a logo that is VERY similar to a legitimate company that provides home loans, called superior loan servicing. They are taking my money to claim that they will consolidate my student loans and eliminate the interest. I discovered this company was fraudulent when I called the department of education and was informed that there have been no changes to my college loans status. On top of all of this, you cannot contact the company in any way. Every email goes unanswered, every phone number leads to a dead end, or a full mailbox. Also, they give you ZERO receipts, and no way to even prove that you have been paying them. So the only documents I have to attach to this is my original contract with them. Which I WISH I NEVER SIGNED. This company is fraudulent. And it is 100% evident. Close their doors now before they scam more people and take more money.

    Business Response

    Date: 06/11/2024

    Hello *********,

    We are not fraudulent; Based off of our records we spoke with you on a recorded line regarding your complaint on 05/15/24, and resolved this matter with you. If you have any further questions regarding the resolution we provided, please contact our customer service department.


    Best Regards,
    Superior Servicing

Superior Servicing LLC is NOT a BBB Accredited Business.

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