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Business Profile

Glass Coating and Tinting Materials

InstaTints

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Glass Coating and Tinting Materials.

Complaints

This profile includes complaints for InstaTints's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

InstaTints has 2 locations, listed below.

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    • InstaTints

      7121 W Craig Rd Ste 113 Las Vegas, NV 89129-6038

    • InstaTint

      138 Holly Terrace Sunnyvale, CA 94086

    Customer Complaints Summary

    • 151 total complaints in the last 3 years.
    • 150 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/28/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order not complete ,missing items when shipped that were paid for .No contact from customer service after many attempts ,seek full refund.

    • Initial Complaint

      Date:10/24/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I custom ordered window tint on 9/23. This tint doesnt cling to the windows like they claim it does. They claim to have a 30 day money back guarantee if not satisfied. They have no customer service number and are not responding to my emails

    • Initial Complaint

      Date:10/23/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought tints, was told two weeks, its 4 weeks now no response besides automated emails contradictory to each other. Was told last week couldnt cancel due to it being shipped. Just got email today saying will ship in 3/5 days, this is a scam and needs to be shut down

    • Initial Complaint

      Date:10/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/2/24 I placed an order for a car window tint kit advertised to me on ********. It took over a month to receive the product despite multiple attempts to cancel the order for it taking so long. They kept telling me via some automated response that it was being made or on the way. When the tint finally arrived I decided to go ahead and try it. It looked terrible, nothing like the videos or pictures on their website look. Literally like a taped on floppy piece of cheap tint. Their website explicitly says 30 day money back guarantee. I sent them several emails asking for a refund, and finally started receiving responses. They refuse to allow me to return the product for a refund stating they dont accept opened product. How can a consumer know if they are happy with a product without opening it? They should not be allowed to claim money back guarantee on their website and in their advertisements. The product is back in its original box ready to go back to them should they want it back. Please help me with holding them accountable. Thank you.

    • Initial Complaint

      Date:10/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered InstaTint for my truck and it will not fit. I sent a video showing them the problem as they requested and I requested a refund well within the 30 Money Back guarantee window. Now the company will not respond and has not provided my refund.

    • Initial Complaint

      Date:10/07/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I emailed the company and texted them over their Instagram page on several complaints I had.1. I ordered tint from the company including a care kit and a life time warranty.2. I ordered every window in my car to be tinted to my specifications.3. Tint arrived. Never received my tint care kit. Never received my windshield. Rear window tint was cut 3 inches to short on the one side. Tint was 15 percent on every piece even though I didny have a single tint piece ordered to be 15 percent.4. Contacted the company. Company offered 50 percent money back. Texted back and said 50 percent for me only being able to use 20 percent of the tint was not reasonable and that I would send my entire kit back for a refund.5. No response. Texted them again. No response.Copy and pasted the texts into an email to them. Response. "We will forward this to the correct team"Since then I never got a response to the 8-10 email chains I have started after waiting a week or 2 in between the last email to give them plenty of time to reach out. No response. Explained to them I would go to the BBB to try and resolve this. Immediately got a response."We will forward this to the correct department"No response again.

    • Initial Complaint

      Date:10/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The product did not work as advertised and there was a 30 day money back guarantee. I contacted instatint the same day I received the item which was 09/21/2024. I have been emailing back and forth with the company since this date. It is clear they are aware of their sub par product and avoiding me until 30 days expires.

    • Initial Complaint

      Date:10/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/22 I purchased $134 dollar instant tints for my car. Well 2 days later I sold the car and contacted Instatint to cancel my order. Well I got t a response back on 9/25 Saying that it was too late my order was in production. Problem is that it takes 2 to 3 weeks to be completed so how is it to late? Theyre basically saying I have to purchase it when I dont need it anymore. I would like my money back asap

    • Initial Complaint

      Date:09/30/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order 8/29 for a Full Package ($149.99) and received a confirmation email the same day telling me that "Your order is on-route". On 9/9/24 I sent an email asking for an update because the tracking link they sent only directed me to their website. I didn't hear back. I sent another email on 9/10/24 asking again for an update. They replied apologizing and informed me that my order was still unfulfilled and that I can expect an update with shipping status. I still have not received this information. Their promised email never came. I'm filing this complaint to ask for assistance from the Better Business Bureau in receiving my refund from Instatints. I can provide receipts and all email correspondences if necessary.Thank you in advance!

      Customer Answer

      Date: 09/30/2024

      Please cancel this case. I received my package. I apologize for any trouble. 

      *** *****

    • Initial Complaint

      Date:09/30/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Like others here, I ordered their product from an online ad and it never came. When questioned the company about it they gave be the run around for weeks and now months of them saying a refund is coming but it never has. This company is definitely a scam!! BEWARE!!

    InstaTints is NOT a BBB Accredited Business.

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