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Business Profile

Glass Coating and Tinting Materials

InstaTints

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Glass Coating and Tinting Materials.

Complaints

This profile includes complaints for InstaTints's headquarters and its corporate-owned locations. To view all corporate locations, see

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InstaTints has 2 locations, listed below.

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    • InstaTints

      7121 W Craig Rd Ste 113 Las Vegas, NV 89129-6038

    • InstaTint

      138 Holly Terrace Sunnyvale, CA 94086

    Customer Complaints Summary

    • 151 total complaints in the last 3 years.
    • 149 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/24/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been waiting since January to get this tint, and I cant get a response, or a refund, or my item. I want this fixed, and this company needs to be shut down for trying to scam people.

    • Initial Complaint

      Date:02/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Place my order 12-31-24. Its now 2-21-25 and I still have not received my order. Ive tried contacting them via email and all I get is an automated reply saying there working on my order and they will send an email once it is shipped. Still nothing as of today.

    • Initial Complaint

      Date:02/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - Removeable tints were the product purchased from the company Instatint. - First purchased on December 2nd and promptly received sometime in January.-I took them out the packaging, test fitted with one window and they didnt fit my car. So I packaged them up again then emailed them about a return.- Now they want me to take a picture of the tint not fitting my window. - I have the tints packed up. Im not gonna take them out again and damage their product.All I want is a return label to send them their product so I can get my ********* even says on their website, 100% fit guaranteed. So why would I need to send a picture of it not fitting my car when I specifically gave them the make, year and model of my vehicle.- Now that makes me think all their product reviews on their website are all fake.

    • Initial Complaint

      Date:02/21/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Despite reaching out several times I have not received any responses nor my product. Was charged over $130, with nothing to show. They are not providing any information nor tracking. Order was placed nearly 2 months ago.

      Customer Answer

      Date: 03/06/2025

      I tried contacting them for and update and the email came back undeliverable. I just want my money back

    • Initial Complaint

      Date:02/20/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased this window tint back in like September or October of 2024. I did not receive the order until late December and on Jan 17th or a few days before I began the process of requesting a refund of the product only to learn I wouldn't be getting one even though they say its a 100 percent money back guarantee. I received a cheap product that left bubbles and ripped and they are hazy. This is not what I thought I was going to be getting. I have been in contact with the company about the products and was offered a full replacement but was also told that I wouldn't be getting my front windshield even though I have emails asking me what percentage of tint I would like for the front windshield and for the rest of the windows. I was told I was ordering all windows just to find out that the front was not included. All I wanted was the front window but after being denied that I don't want anything but my money back. I even offered to send back what I have and would even pay the shipping but that was not good enough for this company. I have pictures and emails if they are needed but they are sending out false advertisement and not then not holding their part of the bargain if the customer is not happy.

    • Initial Complaint

      Date:02/20/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased product on January 14th 2025. Since then I have been getting same excuses and apologies. Before ordering it said 7 day delivery. But then once it got to weeks I asked for a refund. They told me they couldn't because the order was processed to cut to fit vehicle. Ok so if it's done than why another 1.5 weeks later I still have no product. Again asked for a refund. Same apologies same excuses. I asked for a refund st least 2.5 weeks ago. I could of walked from ************* to ****** for a refund in lesser time.

    • Initial Complaint

      Date:02/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order in December. It was suppose to ship within 2 weeks. It is now mid February and I have not received the order. They provided a **** tracking number. But it has been pending for a month now.

    • Initial Complaint

      Date:02/17/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased their window tint on October 2nd, 2024 December 8th, I emailed to track status- they stated working on shipping December 11th, emailed and asked for refund- they emailed back and said order received, they are working to get it shipped.December 16th, emailed again and asked for refund..... they replied "Thank you for your message.I am very sorry to hear that you would like to cancel/refund your order.I have just checked and unfortunately I will not be able to cancel or edit it at this time as I see it has already been process. We process orders immediately after the order is placed to avoid delivery delays as we have the best delivery time among our competitors.I apologize for the inconvenience ***********,Chel"Feb 13th, I emailed again asking for a refund..... they refuse....

    • Initial Complaint

      Date:02/13/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 3 tints for 3 different vehicles. I received the tint for my ****** Murano, but not for my 2019 ****** Rogue and my 2024 ******* Palisade. Nor, did I receive the quarter window tint. I paid $329 and only received goods for a third of that They have acknowledged my missing or incomplete order on two separate occasions and promised that the order was coming within 5 business days, but I have not received a tracking # let alone the product I purchased. The original order date was Nov, 21 2024, I have kept all of the emails promising me my purchase was on the way. This is there reply as of 1/20/25:Hello *******,We apologize for the inconvenience.We would like to inform you that the remaining items from your order has been shipped separately and it will be delivered to you in the upcoming business days.If there is anything else I can assist you with, please feel free to contact us back.Regards,******

    • Initial Complaint

      Date:02/11/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed 12/13/2024 Order #***** emailed 12/29 for update- told getting ready to ship emailed 1/15 given tracking number ********************** for **** label created but not in system emailed 1/29 given same label tracking number STILL not scanned into **** Email responded to on 2/11, given same tracking number from 1/15 showing label was created but not scanned or shipped into **** system. Please refund my money as the product was not sent out at all.

    InstaTints is NOT a BBB Accredited Business.

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