Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refund not issued after they confirmed they received the clubs I shipped back

  Business Response

  Date: 04/15/2025

  Our sincerest apologies.  Customer was mailed a refund check on 4/15/2025. 

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made the mistake of falling for a free golf bag offer on 12/12/24 from Patriot Golf., which when I called to get the bag I learned I had to "test" 3 fairway wood clubs. I had 45 days to test the clubs and if I was not satisfied I could return the clubs for full refund.I was immediately charged $584.38 for the "free" golf bag and clubs. This included $68.00 in shipping for a "free" bag and $17.43 in "processing fee" I didn't receive the clubs till February yet I had already been charged the $584.38 I tried the clubs and elected to keep one and return 2 of the clubs I followed the procedures to get a "return authorization" which was very painful as I had to almost beg to return the clubs, it was worse than a car buying experience as *** made every attempt to make me keep clubs offering me more clubs, putter and keeping clubs for $100.00 I should have returned all of them and this should have been a sign of things to come.I returned clubs at my cost and they were signed for and received on 2/18/25 at the return center.I have called 5 times to get my refund and I have been promised each time to see the refund in 24 hours.This company has a history of lying to customers and delaying refunds.

  Business Response

  Date: 04/04/2025

  We do ask for up to two billing cycles to process refunds.  At a glance the clubs show as back on 2-18-2024, which means we are still within that time frame.   We will make sure this refund is done accordingly.    

  Customer Answer

  Date: 04/07/2025

  I received the response Patriot Golf sent which states they ask for 2 billing cycles for refunds.

   

  I have attached a copy of the invoice from December 2024 and I have hi-lighted the section that shows they process and "post" refunds in one billing cycle.

   

  The statement that they want 2 billing cycles is inconsistent with their stated refund process and represents yet another delay to refund my money. Patriot Golf has had use of my $584.38 since December 12th and we are now nearly 4 months past and I am still having to fight for my refund of $332.00.

  The clubs that were returned were received and inspected on February 20th 2024 and we are now close to 60 days since they had the returned items.

   

  I reject their position of 2 billing cycles and insist they return my refund immediately.

  Customer Answer

  Date: 04/07/2025

  I received the response Patriot Golf sent which states they ask for 2 billing cycles for refunds.

   

  I have attached a copy of the invoice from December 2024 and I have hi-lighted the section that shows they process and "post" refunds in one billing cycle.

   

  The statement that they want 2 billing cycles is inconsistent with their stated refund process and represents yet another delay to refund my money. Patriot Golf has had use of my $584.38 since December 12th and we are now nearly 4 months past and I am still having to fight for my refund of $332.00.

  The clubs that were returned were received and inspected on February 20th 2024 and we are now close to 60 days since they had the returned items.

   

  I reject their position of 2 billing cycles and insist they return my refund immediately.

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23161313
  
  I am rejecting this response because:  The attached invoice clearly states in hi-lighted section that refunds are processed and post "within one billing cycle", the response of 2 billing cycles is inconsistent with stated policy and yet another attempt to delay and retain my funds unnecessarily. 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 04/07/2025

  We processed this refund on 4/4/2025.  Apologies for the confusion and misinformation.  

  Customer Answer

  Date: 04/08/2025

  Today is April 8th and I do not have the refund posted to my credit card which Patriot Golf said it processed on 4/4/2025.

   

  Credit card refunds show up immediately if not 24 hours later.

   

  This is another attempt by Patriot to mislead, whatever they indicate they did on their end is not reflective of what is actually happening.

   

   

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23161313
  
  I am rejecting this response because: 

  Today is April 8th and I do not have the refund posted to my credit card which Patriot Golf said it processed on 4/4/2025.

  Credit card refunds show up immediately if not 24 hours later.

  This is another attempt by Patriot to mislead, whatever they indicate they did on their end is not reflective of what is actually happening.

  
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 04/10/2025

  Customer was refunded $332 to cc ending in 5611*.  It will back post to 4-4-2025.  This is the date to look at even if it takes 24 hours + to post.   

  Customer Answer

  Date: 04/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Patriot Golf offers a deal they will give you a mini driver if you will try their three hybrids and give feedback. They make you pay up front for the 3 hybrids. They tell you that you can return within 3 months and get your Money back. My 3 months were up in December and I have made 8-10 phone calls to get a refund. Every time I call they say the same thing. Instead of a refund, they will send me more merchandise (irons, putters, etc). I have said multiple times I want my refund. They continually say they will call the account ting department where my mo ey is held up. I wait a few weeks and call again and get the same response. It is their way of doing business. They wont refund you your money.

  Business Response

  Date: 03/11/2025

  We have looked into this complaint and have found the customer is due a refund of $275.   We will be sending a refund check to the address we have on file. 

  Customer Answer

  Date: 03/11/2025

  Their response is what they have been telling me for the last 4 months.  When I receive a check I will be satisfied.   Instead am skeptical I will actually receive it.  

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 23045161
  
  I am rejecting this response because: Their response is what they have been telling me for the last 4 months.  When I receive a check I will be satisfied.   Instead am skeptical I will actually receive it.  
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 04/10/2025

  Customer is correct in that a refund is due.  We mailed a check to the address on file today and apologize for the delay and less than supportive customer service experience.  

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was solicited by phone by Patriot Golf to try their clubs. They required $497up front but had a money back guarantee and said you can even keep the wedges. I tried their clubs and promptly returned them because I did not like them. I returned the clubs in August and have made numerous calls asking where my $ 497 check is. I get the same runaround that it is in corporate . I looked at the BBB complaints and they all say the same . This is clearly a scam and needs to be stopped. I just want my money back

  Business Response

  Date: 03/18/2025

  Thank you for bringing this to our attention.  We are looking into it and will get you resolved as quickly as possible.  

  Customer Answer

  Date: 03/20/2025

  This is the same response they have given me at least 10 times and the same one all the other complaints get.  They have no intention of doing anything, otherwise they would have properly returned my money months ago.  I believe this company operates unethically and will not return my money without further pressure from the BBB.

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23014554
  
  I am rejecting this response because: This is the same response they have given me at least 10 times and the same one all the other complaints get.  They have no intention of doing anything, otherwise they would have properly returned my money months ago.  I believe this company operates unethically and will not return my money without further pressure from the BBB.
  
  Sincerely,
  
  ******* **********

  Business Response

  Date: 04/29/2025

  This refund was mailed on 4/22/2025.  We aplogize for the delay and the frustrations it may have caused. 

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4-6-23, I called Patriot Golf to inquire about their clubs. The salesman was extremely high-pressure. I eventually told him I thought I would rather be fitted personally and by a professional. However, again, he was very high pressure and I eventually purchased a set of ***** and was also given a "free" driver. I was told if I was not satisfied in any way that I could return the clubs, keep the driver, and would receive a credit for returned clubs. I was not satisfied and called Patriot Golf to inquire regarding the return process. Rather than give me that information, I was transferred to a salesman and each time I told him I wanted to return them, he would "sweeten the pot" so to speak. For example, rather than having me return them, they would send me an entire set of irons for an additional $99. There were several of those offers made each time I said I would really prefer to return the clubs. Eventually, I was provided with a RA number, and I returned the clubs on June 28, 2023 via ****. Return shipping fee was $51.95. The clubs were delivered to Patriot Golf on 6-30-23 at 11:14 a.m. As of today, February 28, 2025, I still have not received a refund. I also filed a dispute claim this date with my credit card company. They suggested I also filed this complaint with the BBB.Invoice # ***** Invoice Date: 04-06-23 Order No. ***** Amount paid $537.95 via credit card

  Business Response

  Date: 03/05/2025

  We apologize for the confusion, however, we have no notes of customer receiving an RA number or the clubs coming back.   Please direct customer to call customer service to speak with live *** so this can be resolved. 

  Customer Answer

  Date: 03/06/2025

   
  Complaint: 23004522
  
  I am rejecting this response because:  Patriot Golf claims they cannot find an ** for this item and they further claim the clubs weren't returned.

  The return authorization number I was given is ** 68608-0622-WM.  The clubs were shipped back to Patriot Golf via **** on 6/28/23 and delivered on 6/30/23 at 11:14 a.m., as is evidenced by the attached **** receipt.  It cost an additional $51.95 to return the clubs. 

  It took repeated attempts to actually receive the ** number from Patriot Golf.  Once it was received, however, the clubs were returned immediately.  Unfortunately, my experience is like nearly every other complaint filed with the BBB regarding Patriot Golf.  

  Sincerely,
  
  ***** **********

  Business Response

  Date: 03/11/2025

  Glad customer kept this information.   We are able to verify the clubs were shipped back via her receipt and regardless of the missing entry in our system,  we will be sending a refund check.  

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 23004522
  
  I am rejecting this response because:  I'm not rejecting the company's response, but I do not wish to close out this case until I've actually received the reimbursement.  I paid for this on a credit card and I believe that's the way it should be refunded.  My understanding is that a check is being mailed.  I would like to be provided with the check number as well as the tracking information provided to the business when the check was mailed.  Once the check is received and is able to be cashed, I will happily request the status of this complaint be moved to resolved.  Thank you.
  
  Sincerely,
  
  ***** **********

  Customer Answer

  Date: 04/15/2025

  The company advised they would send a check. My option was to close the case or reject their response. I opted to reject the response because I didnt want the case closed without receiving the reimbursement first. I definitely dont wish for the case to be closed. The company finally admitted through this complaint that they owed the money. I would like for them to send a check and the case be closed at that time. I didnt feel like either option I was given was a good choice for this particular situation. I have not received a check from the company as they said they would do. 

  Business Response

  Date: 04/29/2025

  This customers refund was mailed on 4/23/2025.  We are aware of the delay and again apologize for the frustration. 

  Customer Answer

  Date: 05/14/2025

  The issue has been resolved successfully.  Thank you for helping me finally get it taken care of in a positive way.

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November I was offered to trial some of their clubs and provide feedback. In exchange, if I didn't like them, I could return for a full refund and keep the putter. I was told my card would not be billed until my clubs ship. I was billed the next week, but my clubs were not shipped and they were behind schedule so it would be a month or so I was told. I asked to cancel my order and was told a refund would be issued. A week later I sent an email again asking for a refund. They replied a refund would be issued. Here we are three months later and I keep getting told it's escalated and I will be paid my refund next cycle. This has been the same excuse and I have still not received a refund.

  Business Response

  Date: 02/27/2025

  Thank you for bringing this to our attention.  We are looking into this and will resolve as quickly as possible. 

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered clubs for the free driver program through patriot golf in May of 2024. A couple weeks after i realized that there was a lot of reports of them scamming people so i decided i wanted to cancel my order. I spoke to someone on the phone and they said it was all set to cancel. A month later the golf clubs showed up. So I called them back and they said I could get a refund of ******. That was in July, multiple calls later still no refund.

  Business Response

  Date: 02/25/2025

  I'm looking into this and will resolve it as quickly as possible. 

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22988248
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ********

  Customer Answer

  Date: 02/26/2025

  In rejecting because they have told me they are looking into the issue since July. So for 6 months they keep telling me  I will receive the refund and their account department is looking into it. 

  Business Response

  Date: 03/05/2025

  Customer is in fact owed a refund and a check in being cut and mailed.  Customer will receive and email with check# when it is processed and in the mail .  

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Patriot Golf regularly offers "money back guaranteed" golf club and/golf equipment purchases. On August 19, 2024, Patriot Golf offered "three hybrid gold clubs" for "money back guarantee" promotion, and I paid $498.00 for three hybrid clubs, plus $39.95 for shipping, plus $51.05 for tax, and $16.47 for processing fee, for a total of $605.48.I tried three hybrid clubs, but I did not like them. I then returned three hybrid clubs on 9/6/2024, and Patriot Golf confirmed the receipt of the hybrid clubs.Patriot Golf advised that it would usually take 2-4 weeks to process the refund, however, the refund has not been processed until this date. I have called ********************, and talked to the representative more than 5 times now, since it has been almost 5 months now. Every single time I have talked to the representative, Patriot Golf has advised me that a credit would be processed next week at the latest. It has been same "next week" for several months now, but there is no refund.

  Business Response

  Date: 02/03/2025

  We are looking into this issue and will get it resolved as quickly as possible.

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22884803
  
  I am rejecting this response because this business simply states that it would take a look into this matter.  What is it that this business has done? 
  
  Sincerely,
  
  **** Bom ***

  Customer Answer

  Date: 02/14/2025

  I still don't have the refund yet from 9/6/2024, for more than 5 months.

  I will file a small claims court action against this company in ***********, along with all fees and costs.

  Business Response

  Date: 02/20/2025

  Please accept our apologies for the delay in processing your refund. We have mailed the refund today 2/20/2025

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have received the refund check last week.

  
  Sincerely,
  
  **** Bom ***

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was placed 5/1/24 for $595.85. This was a promotion that allowed me to use the product and return it for a full refund for any reason. I elected to return the golf clubs and was then given an offer to keep the clubs and receive a partial refund in the amount of $379.31 on 8/7/2024. This sounded reasonable so I agreed. I have multiple emails confirming this and stating the refund will credited back to my credit card. I continued to follow up via email until 11/7/24 and was continuously told they are working on getting this resolved. I then followed up by phone either weekly or bi-weekly and spoke with the manager ******. ****** gave me essentially the same answers as the email representative except he informed that because it had been so long they are now unable to credit my credit card and instead will be sending a paper check. I was told on multiple calls the accounting department would be calling me later that day and sending a confirmation email. I never received either. Now I have requested to speak to someone higher in the chain of command and again was met withthey will call you back. Here we are 1/31/2025 just about 9 months after my order and I am still trying to get this resolved.

  Business Response

  Date: 01/31/2025

  Thank you for your patience. We are looking into this issue and will work to get it resolved as quickly as possible.
  We will keep you updated on our progress.

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22883644
  
  I am rejecting this response because: As documented in the attached emails. The refund was confirmed by Patriot Golf on August 7th 2024 and was to be returned to my credit card. After a follow up from myself, Patriot Golf responded on August 22nd 2024 stating the refund should appear on my account in "approximately one billing cycle." After yet another follow up from myself, Patriot Golf responded on November 7th 2024 with a response very similar to the one I am rejecting with this message. It stated, "Thank you for reaching out. I've sent over a request for a refund. I will do my best to get this resolved. I apologize for the delay and the frustrations caused by the delay." We are now 187 days and counting since the refund was confirmed by Patriot Golf. I do not know what "approximately one billing cycle" is defined as by Patriot Golf but I do find it hard to believe that it could equate to a period exceeding 6 months and 3 days.  
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 02/26/2025

  Sincerest apologies for dropping the ball on this.  A refund is being processed in the amount of #***.31 and will be mailed to the address we have on file.    

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was solicited through GolfNow as "Youve been selected to receive the new F22 Raptor Wedge Set, FREE!" on 8/27/24, called the number for Patriot Golf (PG) and was given the promotion details:- PG will send me the wedge set free. In order to get the clubs, PG would send their new Fairway ***** for me to review/give feedback. - After Reviewing and giving the feedback, if the ***** don't perform better than my current set, I can sent them back and receive a refund. I received incorrect clubs, due to the new wedge set being only available in Right-Hand, after I was assured on the phone before I order that they would be custom to me. Original Order Listed Left Hand Clubs. The Order was shipped on 9/13/24 and was received 9/20/24. I called PG 10/4/24 to fulfill my obligation to provide feedback and review the fairway *****. I asked to send the clubs back and receive my refund. The **************** Supervisor told me "That's not exactly what you signed up for" then tried to pitch me several options to avoid paying the refund, ultimately ending with agreeing that PG would refund me $378 and that I would keep the clubs from the promotion. Since then, I have followed up with calls to ask about the refund, and have been told that the refund would be in the "Next Payment Cycle". After continued follow up, over several months, I have been told that the refund is Pending Accounting Approval. In January, I then asked to speak to someone that could bring a resolution. I was transferred to a Manufacturing Supervisor, and was told that he has sent a request to Corporate, should be cleared up in 48 hours. I have now called him several times, and been told the same thing over and over. I called today 1/30/25 and connected with the **************** Supervisor again. He tried to send me more product to let this situation go. I then talked to the Manufacturing Supervisor, who also tried to send product to avoid sending me the refund that I have been calling about Since October.

  Business Response

  Date: 01/30/2025

  We aplogize for the hassle and have refunded you today 1/30/2025   

  Customer Answer

  Date: 02/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  However, I would strongly recommend a deeper look into this company. I have read numerous reviews, written by consumers, that have had to deal with similar situations. The company puts the return shipping expense on the consumer, then quotes a high shipping price, in order for the customer to elect to not ship the clubs back. 

  Also, I went through the company's recommended process to resolve my situation. I was not able to gain any traction until I reached out to the BBB. The **************** *** mentioned in an email, that she would have taken care of this issue regardless of the BBB complaint. I feel that Patriot Golf is a company with poor business practices and is seemingly purposeful in their efforts to not refund customers their money.  

  
  Sincerely,
  
  ***** *******