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Business Profile

Golf Supplies

Patriot Golf Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Golf Supplies.

Complaints

Customer Complaints Summary

  • 319 total complaints in the last 3 years.
  • 99 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an offer by phone from the company to test out 3 of their clubs. A deposit was required up front just in case I wanted to keep the clubs. After two months (October 2024), I returned the clubs. Repeated phone calls have established that they acknowledge the return of my clubs and they claim a refund is in for processing. Three months have passed and I still have not received the refund.

    Business Response

    Date: 01/30/2025

    Thank you for bringing this to our attention. We are currently investigating the issue and will work to resolve it as quickly as possible. 

    Customer Answer

    Date: 02/12/2025

     
    Complaint: 22877547

    I am rejecting this response because: the company has had no communication with me and has not refunded my money.

    Sincerely,

    ****** *******

    Business Response

    Date: 02/27/2025

    Upon researching this account, it appears the clubs were sent back without an RA# thus it didn't trigger an refund alert.  We are unable to refund back to credit card as the time allotted by merchant has expired so we will be cutting a 

    check and mailing it to the address on file.   We apologize for the frustrations and wish customer all the best. 

  • Initial Complaint

    Date:01/27/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased golf clubs on 4/30/24 which was supposedly a free driver. Was told I would have to pay for and evaluate 3 more clubs and pay for up front (******) with the understanding that I would receive a full refund if I returned them with 40 days. Called within the 40 day window and was told they were unable to take the clubs back..The **************** *** then pressured me to accept a deal where they would issue me a partial refund plus send me another club. Never received refund OR club. This was 6/27/04. Called again in August and demanded a full refund (and no club) which they agreed to. It has now been 6 months and after numerous phone calls and being told every time it was being taken care of, and receiving no refund, I have decided to file this ***ort to several agencies.

    Business Response

    Date: 01/28/2025

    Thank you for bringing this matter to our attention. We are currently investigating your complaint and will work to resolve it as quickly as possible.  We appreciate your patience and understanding.



    Customer Answer

    Date: 02/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    I received the refund today in the mail (2/3/25)
    Sincerely,

    ***** ****

  • Initial Complaint

    Date:01/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order may ******* for 4 golf clubs. I received these and decided to return them as part of their return with a refund policy. I returned them in the correct time frame and know that they received them. I sent an email asking about this refund and they told me it should be 1 or 2 billing cycles which at the latest should have been November 2024. I still havent received a refund after multiple phone calls to the company and telling me it should be sent within the week. I have been hung up on multiple times by their customer service **** as well.

    Customer Answer

    Date: 02/04/2025

    I have talked to customer service multiple times in the past couple weeks and have been told by at least 4 of their people that it is getting resolved that day and nothing has happened. I talked to them on the phone and through email and they always assure me that it is getting taken care of and i ask them what the next steps are when i have to call back because i tell them i don't believe them that they will send me my money. Every time i have been forced to contact them again because this continues to not get resolved.

     

    Business Response

    Date: 02/19/2025

    Upon looking into this, a refund was processed on 2/17/2025 and mailed to the customer.   We apologize for the experience this customer had and wish them all the best. 

    Customer Answer

    Date: 03/03/2025

     
    Complaint: 22834942

    I am rejecting this response because: I have still not received a check from the business. I waited 2 weeks since I got their response saying it was sent out. 

    Sincerely,

    ******* ******

    Business Response

    Date: 03/11/2025

    customer has confirmed the receipt of replacement check.    We humbly apologize for the mix up and frustrations this caused.  

    Customer Answer

    Date: 03/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:01/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Initially called about a free offer to try their golf *****. During the call I was offered to try their fairway ***** with the "unconditional" money back guarantee. After trying them for a couple weeks, I decided to send them back and talked with their sales **** ***. He begged me not to send them back and kept offering a partial refund that grew each time I refused. I reached the point of exhaustion and feeling bad for ***, so I agreed on a $380 refund to not return them. Refund still hasn't shown up after 6 months of calls and assurances that "you'll see the refund in 3-5 business days" each time.Ironically, I never even received the golf ***** that I called about in the first place...

    Business Response

    Date: 01/21/2025

    We are currently looking into your refund complaint and will work to resolve it as quickly as possible.


    Thank you for your patience.

    Customer Answer

    Date: 01/22/2025

     
    Complaint: 22832456

    I am rejecting this response because:
    This is the same response they've given every month for the last 6 MONTHS!

    When the credit/check clears, then I'll believe you!


    Sincerely,
    ***** ******

    Business Response

    Date: 03/18/2025

    Customer is correct and a refund is check is being mailed today 3/18/2025.   We apologize for the delay and frustrations. 

    Customer Answer

    Date: 04/01/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********. The company FINALLY sent the refund that was promised 8 months ago.

    Thank you for your help resolving this.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:01/21/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried out a set of clubs as part of the deal. I paid for them in advance to try them out. I returned the golf clubs and the amount of time that was provided. I actually was there before my time was up. Patriot golf has not given me my refund despite it being passed to billing cycles. I'm getting the runaround on getting my money returned.

    Business Response

    Date: 01/21/2025

    We are currently looking into this issue and are committed to resolving it as quickly as possible.

    Customer Answer

    Date: 01/21/2025

    After getting a threat from a person named ****** at Patriot golf, I contacted my credit card company today. 

    He threatened me with violence. 

    The credit card company will be speaking to Patriot golf. 

    This happened today at 2:30 EST.

    At 3:40 EST I was sent a email from Patriot golf refunding my money they owed. 

    Customer Answer

    Date: 01/22/2025

     
    Complaint: 22826307

    I am rejecting this response because: 

     

    After getting a threat from a person named ****** at Patriot golf, I contacted my credit card company today. 

    He threatened me with violence. 

    The credit card company will be speaking to Patriot golf. 

    This happened today at 2:30 EST.

    At 3:40 EST I was sent a email from Patriot golf refunding my money they owed. 



    Sincerely,

    ******* ******

    Business Response

    Date: 02/05/2025


    We understand this customers disappointment with our recent service, and I sincerely apologize for the inconvenience caused. It is always our goal to provide excellent customer service, and we regret that we did not meet their expectations in this instance as they have been such a supportive customer for the past few years.  We issued a full refund  on January 21, 2025.  Additionally, we would like to apologize for the way our representative communicated with them. While there was no intention to threaten them, the comment was inappropriate and should not have been made. We value their support and loyalty, and we deeply regret losing it.


    Customer Answer

    Date: 02/07/2025

     
    Complaint: 22826307

    I am rejecting this response because:

    The use of violent words triggered my PTSD and is unacceptable and wrong. I'm worried that this employee will seek retribution in some way. There should be a letter of apology sent to me from this company. 

    Now, when I use these golf clubs, I think about how this company threatened me. I can't even play with the I did buy now. Essentially these clubs are useless. 

    Yes, after 3 months and many phone calls I did get my refund, yet why did it have to take so long and only happened after I sought support from my credit card company and the BBB. 


    Sincerely,

    ******* ******

    Business Response

    Date: 02/25/2025

    Again, we extend our sincerest apologies for the lack of professionalism this customer experienced. We have made efforts to directly address the highly unacceptable comment that was made, with the hope of lessening any distress it may have caused. Upon reviewing the call, we understand that the comment's implications were not as the customer interpreted them. Nonetheless, the comment was entirely inappropriate, and we are deeply saddened by this incident.
    In an attempt to make amends, we offered to send customer products at no charge. We understand that the customer has declined this offer.
    We will consider this matter closed unless the customer changes their mind and is open to allowing us to find a resolution.

    Customer Answer

    Date: 02/28/2025

     
    Complaint: 22826307

    I am rejecting this response because:

    Yes they did call. 

    Yes they condoned the behaviors of ******. Yet they tried to insinuate that I miss understood this employees words. 

    Using the words, load gun and shoot someone are not acceptable. It's wrong. 

    Yes, ***** asked if I wanted anything. 

    At that time, I did not. 

    She said to call her if I changed my mind. 

    I would like to know if they would refund me for more golf clubs. 


    Sincerely,

    ******* ******

  • Initial Complaint

    Date:01/16/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Opted in to do a 3-month trial with full refund if dissatisfied with product. Initial order placed on 7/6/24 and a partial refund was initiated 8/8/24. I was told my money would be returned by the end of the month. Since then, I have called multiple times over the past 6 months and its the same lie every time. It is now 1/16/25 and the representative ****** **** the phone up on me. I am here to report them and pressure them into returning my funds! How can you guys allow companies like this to exist?

    Business Response

    Date: 01/17/2025

    We are looking into this and will get it resolved as quickly as possible. 

    Customer Answer

    Date: 02/04/2025

    I never received my refund I meant to respond earlier my apologies. Where do I go from here? Do I need to make another complaint?

    Customer Answer

    Date: 02/26/2025

    Case #22821409 was never resolved I did not receive the refund I will go ahead and submit a new complaint if necessary.

    Business Response

    Date: 04/04/2025

    To start we deeply apologize for the delay and the inconvenience this caused.  This customer was mailed a check on 4/3/2025 for the refund they had been promised.

    Again, we apologize this wasn't handled better and for the frustration. 

  • Initial Complaint

    Date:01/16/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Returned golf clubs within the allotted 90 day trial time period. Patriot Golf confirmed receipt of the clubs in acceptable condition in mid September. I have been calling monthly and they still have not processed my refund. Minus the shipping and processing fee, they owe me $447. Every time I call, they say they will send a message to accounting to expedite it and don't know why it wasn't refunded yet. But I can't talk to anyone in management or accounting.

    Business Response

    Date: 01/17/2025

    We are looking into this and will resolve as quickly as possible  

  • Initial Complaint

    Date:01/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a set of golf clubs on 6/20/2023. I received them in 8/14/2023. I asked for a refund to which they agreed, and I sent the golf clubs back on 9/30/2023. In the past year, I've called 15 times to ask the status of the refund check, and they have always replied that it's on the way or will be sent soon.

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Patriot golf offered a free driver, needed to test for up to 60 days their 3,5 &7 fairway *****, for which they charged $500. Within the 60 day period (early June this year) called to arrange a refund and return of the fairway clubs. During the talk it quickly was clear they did want the clubs back, offering me, rather than a refund, a set of irons or a putter etc. After convincing them I wanted NO more product, the person claimed he talked to the business office and I finally agreed to a refund of about $320.00 and I keep the clubs, they said my credit card would see the refund within two business periods. When that did happen, I called and eventually talked to a ****** ****, to whom over the ensuing 6 months I have had, on average 3 phone calls a month. At least twice he assured me the check was in the mail. It strikes me that this company keeps delaying the refund process until you tire of the issue. The last call, Mr **** offered be a set of Irons, a putter and head covers ( which he claimed was over $1000.00 value) if I would stop calling. All I want is for them to honor their obligation. I am a Vet and they claim to be. Vet oriented organizationapparently a lie. Please help. Thanks n advance

    Business Response

    Date: 12/17/2024

    We are looking into this and will resolve as quickly as possible 

    Customer Answer

    Date: 01/07/2025

    Hmmm, this is the first comms I received. The only info I have from Patriot Golf is in response to a phone call to a person named ******, who, seemingly is above ****** ****. This was a week or two ago. He promised me that he would go to *********************** to try to get them moving re refund. Whatever he tried did not work. I called on ***** he was supposed to call back but didnt, expect he will tomorrow(1-2). So, as far as Im concerned the issue has not been resolved. 
    Regards, ** ******

  • Initial Complaint

    Date:12/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed the order October 29th. I called November 4th to cancel. After quite a exchange with one of their sales person I was finally able to get the order canceled. I had to tell him 3 times all I wanted was the order canceled and my card refunded. I got the runaround about it having to go through all the channels before it could be sent. We'll here it is the 10th of December and after 4 calls I still haven't seen it. It took them about an hour to get their money from my cc but can't seem to get my refund. I truly believe this so called business is nothing but a sham operation. I have downloaded the formal complaint form of the ************************** in the office of the **************************. If I haven't seen that $555.38 in my account by the end of this week I'm sending it to ************ I think the ************************* will be able to get my refund. I suspect they probably will want to take a much closer look at the way Patriot golf conducts business.

    Business Response

    Date: 12/11/2024

    Upon researching, we found this customer to be correct in that they did order and cancel and were waiting for refund.    We processed this refund today 12-11-2024 and apologize for the delay and frustrations this delay may have caused. 

    Customer Answer

    Date: 12/13/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** ****

Patriot Golf Inc. is NOT a BBB Accredited Business.

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