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Business Profile

Identity Theft Protection

Identity Intelligence Group, LLC

Headquarters

Reviews

Customer Review Ratings

3.16/5 stars

Average of 161 Customer Reviews

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Review Details

  • Review fromKarlos D

    Date: 09/22/2023

    5 stars

    Karlos D

    Date: 09/22/2023

    She Was Very Professional And Was Very Patient, Answered All My Questions And She Answered In A Timely Manner. Thank You IdentityIQ, For Hiring A Great Employee In Jasmin!!

    Identity Intelligence Group, LLC

    Date: 09/27/2023

    Thank you for your review, Karlos! We are pleased to hear about your experience with Jasmin! Our customer care team is always happy to help.
  • Review fromTokia S

    Date: 09/22/2023

    5 stars

    Tokia S

    Date: 09/22/2023

    They rep did her job effectively. You should give her a raise, and I am not joking good customer service from reps you can understand is hard to come by these day. Keep up the good work.

    Identity Intelligence Group, LLC

    Date: 09/27/2023

    Thank you for your review, Tokia! We are pleased to hear about your exceptional experience you had with our customer care team! Our team is always happy to assist.
  • Review fromDebra K

    Date: 09/20/2023

    5 stars
    The young lady that answered the phone was very professional and very polite!
    She took very good care of me!
    Thank you!??
  • Review fromJohnny M

    Date: 09/20/2023

    5 stars
    Communicated openly, honestly, directly & with great empathy
    Very professional and when my situation serves me well I will be back because of the type of service Cynthia had provided
  • Review fromMonique F

    Date: 09/15/2023

    5 stars
    My c.s. rep. gave the best over the phone service I've received since 2020.
    IDIQ online however didn't make it clear I would only receive 1 credit report a yr! I didn't appreciate that at all! Especially since I'm having my credit repaired!
  • Review fromChad B

    Date: 09/11/2023

    1 star

    Chad B

    Date: 09/11/2023

    I had to make multiple calls to cancel the service. 1st representative refused. Services cannot be canceled through their website.

    Identity Intelligence Group, LLC

    Date: 09/15/2023

    We apologize for your experience, Chad! Members have two predominant methods to cancel their services. This can be done by calling our member support department during business hours or where available, clicking the cancel button from the member website.
  • Review fromcalvin g

    Date: 09/11/2023

    5 stars

    calvin g

    Date: 09/11/2023

    Glen was very knowledgeable
    about the info I needed very good
    job.thanks a lot. CALVIN

    Identity Intelligence Group, LLC

    Date: 09/15/2023

    Thank you for your review, Calvin! We are thrilled to hear about your 5-star experience with Glen. Our team is always happy to help!
  • Review fromShawn S

    Date: 09/08/2023

    1 star

    Shawn S

    Date: 09/08/2023

    Failed to inform me of their identity as they signed me up for a membership to review my credit report

    Identity Intelligence Group, LLC

    Date: 09/11/2023

    We're sorry to hear about your experience. Our services can be offered through third-parties such as credit education and repair and financial services and loan agencies. To sign up for our services, members are required to provide personally identifiable information as well as answer security questions provided by the major credit bureaus. If a third-party partner is not transparent when offering our services, that is a violation of our partner agreement. We take that very seriously and will investigate.
  • Review fromSarah G

    Date: 09/07/2023

    5 stars

    Sarah G

    Date: 09/07/2023

    Best American Dollar I have spent in a long time. Thank you. IDIQ!

    Identity Intelligence Group, LLC

    Date: 09/11/2023

    We're thrilled to hear that you're so satisfied with your experience, Sarah! Thank you for choosing IDIQ, and we look forward to continuing to provide you with excellent service.
  • Review fromSara B

    Date: 09/06/2023

    5 stars

    Sara B

    Date: 09/06/2023

    I was calling to cancel my subscription, because I really didn't understand what I was paying for. Jorge was so helpful in explaining what my benefits are and stepping me through the process to take advantage of them. So happy I spoke to him because I kept the account once I understood all identity IQ has to offer!!!!

    Identity Intelligence Group, LLC

    Date: 09/08/2023

    Hi Sara, thank you so much for taking the time to share this with us! We are happy to hear Jorge was able to educate you on all your benefits you get with IdentityIQ services!

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