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Business Profile

Teeth Whitening

Remi

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Teeth Whitening.

Reviews

This profile includes reviews for Remi's headquarters and its corporate-owned locations. To view all corporate locations, see

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Remi has 2 locations, listed below.

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    • Remi

      3950 S Eastern Ave Ste 140 Las Vegas, NV 89119-5174

    • Remi

      San Francisco, CA 94111

    Customer Review Ratings

    4.24

    Average of 391 Customer Reviews

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    Review Details

    • Jessica D

      Date: 08/31/2023

      Terrible. This is a scam. They were extremely delayed and didn't send the full order. I've tried to call and email without any response.

    • Emily G

      Date: 08/29/2023

      Positive reviews are clearly fraudulent. It took over 2.5 months from them receiving my impression to me actually getting the mouthguards. I sent this email to "****, Remi, Chief of Staff" the last person to reply to my emails. When I did some more research on your company, I found LOTS of reviews on Trust Pilot and BBB that are actual, honest reviews that state that your company has been doing this "We're moving to a new facility, please pardon our delay." dance for MONTHS on end without ever really being up-front about what's going on with customer orders. I've sent NUMEROUS emails that get a polite, but non-committal response each time, never really saying what's happening with my order, or if it's actually even in process. By delaying and lying, you're just making for unhappy customers, bad reviews, and absolutely ZERO customer retention. I was excited with the idea of a company that makes a quality product at a price that is much easier to stomach than the dentist. I've actually never HAD a mouth guard, and that's why I went with your company. I didn't want to shell out $800 at the dentist when I wasn't sure if I'd even be able to stand having a mouth guard in for sleeping. Your company's product and price point seemed like a great option. But, at this point, I should have just paid the $800 and I would have had my mouth guard for six weeks already. You received my impressions on May 8th and sent this "Our processing time is about two weeks however we are experiencing slight delays at the moment due to a sudden increase in orders." That was over two months ago. There's a LARGE difference in two weeks and two months. Nobody likes being yanked around and fed story after story. It's time for Remi to be honest, upfront, and transparent with their customers. You haven't even posted a new ******** POST (only ads) since March 14. If you're actually moving to a new, larger facility, wouldn't you want to shout it from the rooftops?

    • Irene S

      Date: 08/18/2023

      Excellent!! I am very pleased with my new night guards. They fit perfectly. It took a while longer than I expected to get them but they were well worth the wait. Thank you!!!

    • Ciara M

      Date: 08/18/2023

      Better to patiently waiting than to spend a lot of money for the night guards. It arrived late but I am very happy with the guards I received. No more jaw pain!!!

    • Jennifer R

      Date: 08/16/2023

      Completed my impression more than 4 weeks ago. Took 2 weeks to arrive at Remi and still have not received it despite saying it was a 2 week turnaround time. In fact, they haven't even shipped it. Have complained several times. Was told they moved offices. Well then they should set expectations.

    • Cristina A

      Date: 08/03/2023

      There was a delay and some miscommunication but in the end Remi went above and beyond to make this right. The guards have been received and they fit my son perfectly. Remi took steps to rectify the situation so I am extremely pleased with the outcome.

    • Justine Mae V

      Date: 08/03/2023

      It's Comfortable and they fit perfectly. The mold process was easy and I received my night guard late but I am still okay because I love the quality of the night guards. It is very comfortable to wear, theres no need for an adjustment period. I like this night guard more than the one I received from my dentist. Its more comfortable and less obvious so I can wear it during the day., which I do during workouts and stressful drives.

    • Shannon M

      Date: 07/25/2023

      Loving these night guards. I had jaw pain from grinding my teeth but I continued buying those cheap night guards that you boil and fit to your mouth. I finally decided to upgrade to Remi and Im so happy with that decision! My jaw pain went away that first day I wore my new night guard!! The impression process was simple, and when my top impression didnt come over very good, they sent me another kit for free. The top and bottom guards both fit perfectly and I love that they are just like Invisalign. Im very happy with this decision.

    • Katherine L

      Date: 07/25/2023

      These remi night guards fit better than my expensive custom guard from the dentist. I am a really strong clencher and chewed through my other guards quickly so the price for these is ideal. I love wearing both guards at once and even with both in my mouth I have more room than with my former custom guard.

    • Melissa D

      Date: 07/18/2023

      The night guards quality is great. I was able to picked the thickness that I am very comfortable. Though it came late due to their transition. I am still happy with the night guards. Their customer support responded my email whenever I ask the status of my order which is great.

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