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Business Profile

Health Products

K1 Keto Life

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 80 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw an add for diet aids. The price was $39.99 for 1 bottle and you would receive 4 bottles for free. When I checked my credit card online that day, I was charged $199.95, which is the price for 5 bottles. I called back to cancel the order. The female representative said I would receive a refund within 2-3 days and gave me a transaction number (which turned out to be a lie, no refund was ever granted.) After 15 days, I called back and the company said they could not process the refund in 1 transaction, they had to do 2 transactions but the 2nd transaction could not be done because the people who process these are not available after 5 pm, eventhough it was only 2:45 in ********* where the company is located..I want my money back, ************ is a fraud and a scam. They charge more than double the price you can buy the product at ********

  • Initial Complaint

    Date:09/07/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a complaint about a company that is listed below. K1Keto Life They state on their web site you can purchase ONE bottle for $6.00 I did.I put in my credit card and got a call from a man, who was surprised my order had already gone through. Tried to up sell me.Then I come on my computer and see that they billed my credit card Discover for $199.00 I called the company immediately and got the run around. Big Time.Their reply 1: you have to wait to get the product then call and get an RMA.2: I asked for a supervisor> I had to call back in 24 hours.3: I insisted on a supervisor, no one there to help.4: I will give you the product for 1/2 price.5: I argued with her for 10 min and said I was turning them over the BBB. Last mistake of this type in this lifetime.I am calling my cc company to report fraud.

  • Initial Complaint

    Date:09/07/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase for this product via a ******** Link 8/24/2022. The promotion was for buy one bottle get one free for $60.04. I immediately noticed $120.08 has been deducted from my account. I called as soon as I noticed and was told the promo was buy two get one free, but I did not even receive three bottles. So I was told I would receive a refund of $60.04. I also made a complaint via their website and was told a refund was issued. Fast forward to 9/06/2022 and I contacted support again to ask about my refund, I was told via email it can take up to 3-5 business days depending on my bank. Well, it's been two weeks and no refund. I honestly do not think the refund was issued. Because of my dissatisfaction, I am asking for a full refund of $120.08, for poor customer service.

  • Initial Complaint

    Date:08/12/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 3,2022 I noticed an advertisement on ********* for keto pills. They showed a certain price yet after putting in my credit card info show different amount and deleted my info. I was immediately charged $199.95. I called my bank but it was a holiday weekend and charge was processed and bank said I gave them credit card info (which I deleted)
    I have been in contact with the company since July 3rd. I returned the items at my cost. They keep telling me I will get refund. I will attach some of correspondence still no refund. I actually canceled my credit card because I didn't trust the company.
    I am at my wit's end. Please help.

    Business Response

    Date: 09/13/2022

    Consumer Response /* (2000, 11, 2022/09/12) */
    *************
    Sat, Sep 10, 2:55 AM (2 days ago)
    to Better

    Hi,
    I need to thank you very much. Today I finally received the credit for the $199.95 from Ketolife. Without you assistance I'm sure this never would have be resolved.

    ******************

  • Initial Complaint

    Date:08/09/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a standard set of a diet aid, then changed my mind when I saw the price. They immediately took the money from my account, causing an overdraft, which I covered thru a bank transfer. I called them immediately and asked them to cancel the order. They told me no, I could not cancel because they ship immediately. I would have to wait to receive the package and send it back to them for a refund. I received the product and sent it back immediately. According to USPS tracking number, they received this on 7/18/22. I received no refund. I email them daily and I get a standard form letter back saying it is being processed.

    Business Response

    Date: 09/07/2022

    I finally received my refund; all is well. You may close this complaint case.

    Thank you for all you do. The BBB has been my savior many times in my 70 years. I appreciate your efforts, and what you stand for.

  • Initial Complaint

    Date:08/09/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 6, I ordered a product from K1 Keto life advertised as buy 1, get 1 free. The product was 1 bottle of keto life pills for $60, get 1 free. I received 2 bottles and was charged $120.04. I contacted the company that I was dissatified that I was overcharged. I informed them I would be returning the products and wanted a full refund. They tried to offer me the correct price. I declined. They told me I would need a RMA number in order for the products to be authorized to be returned. RMA#XXXXXXXXXXXXXXX was given to me and I wrote it on the box. I returned it via UPS tracking #1ZR61VXXXXXXXXXXXX and it was received June 25th. The products were acknowledged as received. I was advised my refund would be posted within 3-5 business days. I have sent 8 emails. They keep sending emails in return. I have called 3-4 times. The last call was today to Angela, who again, said the supervisor cannot help but will forward to the team.

  • Initial Complaint

    Date:08/02/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 22, 2022 I ordered 1 bottle of Keto for $36.99. Half an hour after I ordered I checked my bank and they charged me $199 for 5 bottles. I immediatly called them and they said the could not cancel the order. I would have to send 4 bottles back, at my expense ($9.65), and they gave me an RA# and said they would refund the balance. The tracking from USPS is XXXX XXXX XXXX XXXX XXXX XX dated 7/6/22. It is now Aug 2 and I have not received the refund. I called July 22 and daily since July 29th and they keep giving me the same speel - they will send my information to 'the back office' today and see what is going on!

  • Initial Complaint

    Date:07/27/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The issue is that i was charged $199 for 5 bottles of diet pills thwt that I did NOT order. I was then charged another $59 for a product I did NOT order. I called immedialty to stop the order bc of false advertisement. I was told to call back at 9a next which was less than 12 hours from the time I placesd the order. I was told no. And got bullied into this.

    Business Response

    Date: 09/01/2022

    Consumer Response /* (2000, 6, 2022/08/09) */
    It is resolved

  • Initial Complaint

    Date:07/21/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 16,1922 l though I ordered one bottle of diet pills for &49.99. On July 17 l checked my bank account and found out I lhad been billed 49.99,199.95 approximately 3 times and 212.94 approximately 3 times. I called *************** on the 17th to
    Dispute the charges. They told me to call back on Tuesday when they had posted. I filed the dispute then. I only disputed the 199.95 and the 212.94 because I did order the diet pill for 49.99. Later that day l received a text from Keto life saying they would refund the 199.95. I called Keto and they gave me a RMA #*********** to return the products. I told them I would not pay to return it, lhad all ready been charged to much. I then took 5 bottles of Keto extra strength and 1 bottle of Extra Strength Keto cleanse to UPS. UPS wanted eleven something to return it
    I called Keto l I would not pay that and they refused to pay $11 and something cents so I told them they could come to my house and pick it up I had already given them more than enough money and been charged way too much that they were a scam and I wouldn't do business with them. I have the box at my house which they can gladly have if they want to if they pay the shipping are they come pick it up.

K1 Keto Life is NOT a BBB Accredited Business.

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