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Business Profile

Taxes

Govt Assist, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Taxes.

Complaints

Customer Complaints Summary

  • 61 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/25/23. I went on there home page and entered all my personal info and pushed submit thinking it was a government web site than it asked for 329 I than knew it wasn't government site I would like govt assist to delete all my personal information from their system Thanks ********

    Business Response

    Date: 11/06/2023

    Your information has been deleted.

     

    Customer Answer

    Date: 11/09/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******** ******

  • Initial Complaint

    Date:10/21/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/20/2023. I applied for an EIN and paid $329 . This company poses as a government site. I could have gotten the number free on IRS.gov. Within a few hours after realizing this on 10/20/2023 I contacted them via email requesting a refund - they refused via email. I believe I have the right too cancel this transaction within the given time frame in the State of Ohio .
    Can you help me?

  • Initial Complaint

    Date:10/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is predatory in that they are a sponsored link with popular search engines, which makes them the top of any web search. The design of the site mimics the IRS website in color and look as well, adding to the confusion. They then request the needed information to conduct an activity that can be executed for free. To make matters worse, they make it impossible to get a refund because their "policy" dictates after information has been sent to the agency, they don't issue refunds. Well the entire transaction, including receiving the EIN took mere mins, so that leaves virtually no time to request a refund. It was quite obvious that they see this kind of thing before because my lengthy email response from them refusing to refund me was sent to me within two minutes of receipt of my cancellation request (clearly a well used template). When a refund was requested, they specifically refused citing this impossible policy. I am also extremely concerned about this business retaining any of my personal information.

  • Initial Complaint

    Date:10/19/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was applying for an EIN for my sole proprietorship when I realized that this business' website was not the **** website. At that time I stopped applying through their website. I wish to have my Social and other contact information immediately deleted. This is extremely alarming.

    Business Response

    Date: 10/21/2023

    All data has been deleted from our servers. 

    Customer Answer

    Date: 10/21/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:10/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website appears to be an *** site (logos etc) and sells what the *** offers for free for $329.I did not realize it was a 3rd party site until after I entered personal info - I would like all my information deleted please and a refund.

    Business Response

    Date: 10/09/2023

    A full refund was issued on 10/6/23 and all information has been deleted from our servers. 

    Customer Answer

    Date: 10/12/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Per **********

  • Initial Complaint

    Date:09/14/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was applying for an EIN for my sole proprietorship when I realized that this business' website was not the IRS' website. At this time I stopped applying through their website. Now, I have received follow-up emails from them and I wish to have my Social and other contact information immediately deleted. This is extremely alarming

    Business Response

    Date: 09/14/2023

    All information has been deleted from our servers as requested.  

  • Initial Complaint

    Date:09/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for an EIN and paid $329 . This company poses as a government site. I could have gotten the number free on IRS.gov.

    Business Response

    Date: 09/11/2023

    Refund was issued on Sunday 9/10/23

    Customer Answer

    Date: 09/11/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******** *****

  • Initial Complaint

    Date:09/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in a hurry to file for an ***. It's my first time doing it, and nothing I had read suggested it would be free. This company charged my $329.00 to file! I thought it was legitimate because it (1) showed up first in the web results, (2) had IRS in the name, and (3) looked official. I believe the *** number I received as a result was in fact legitimate, but they are pretty obviously taking advantage of people filing for the first time. I think there's a very obvious case to be made for deceptive business practices.

    Business Response

    Date: 09/06/2023

    Please contact our customer service agents at: *************************

     

    Thank you,

    Govt Assist, LLC

  • Initial Complaint

    Date:05/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website is a scam. It is the first website to populate on ******* They charge money for an otherwise free service now all my private information like SSN is in the hands of a shady business. I've blocked the transaction with **************** so I hope I don't get charged, but now I'm more worried about my info.

    Business Response

    Date: 05/27/2023

    We have no record of this individual as a customer.  Please verify which service provider you used.  Thank you .

  • Initial Complaint

    Date:04/24/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in a hurry to get my EIN for my non-profit to activate my insurance so I could start programming, and thought this was a legitimate IRS website. It was only after my husband called to ask why there was a $329 charge from a non- .gov website, that I realized I had been misled. I naively thought that the $329 was just what I needed to pay to process the EIN, but the IRS issues these for FREE. Shameful that "Govt Assist, LLC" is preying on the folks who don't "know the system" well enough to understand they're being taken by a scammer.
    $329 for something that is FREE!!
    DON'T GET TAKEN LIKE I DID!!

    Business Response

    Date: 04/25/2023


    BBB CASE#: ********


    We are sorry to hear that you are unhappy with our Tax-ID filing services. As noted on every page of our website, we are a Third Party Designee that provides an EIN/Tax-ID filing service online. We are in no way affiliated with any government agency as also stated on our site on every page. As the EIN application process might seem easy to some, that is not the same experience for many other individuals. We take a 20+ step process and simplify it into one form. We are available 24/7, unlike the IRS site which is only open limited hours a day during the week. We also take the time to troubleshoot and contact the IRS on the customer's behalf as there are many errors that can occur while filing electronically.  We provide additional support services for our EIN customers from the next steps for your trust to partnering with Rocket Lawyer to assist with last will and testament, Power of Attorney documents, and Advance directives.

    Here is our Legal Disclaimer which is present on every page of our website:

    Govt Assist, LLC acts as a "Third Party Designee" as described in the instructions to Form SS-4 to help clients obtain Federal Tax ID Numbers from the Internal Revenue Service (the "IRS") in a timely manner. Govt Assist, LLC only works on behalf of its clients and is in no way affiliated with any governmental or regulatory agency, including the IRS. Govt Assist, LLC offers a paid service in which its employees or agents will prepare and submit your Employer Identification Number Application ("EIN Application") to the IRS on your behalf. Alternatively, for no charge, you can visit the official IRS.gov website and complete your EIN Application on your own. Govt Assist, LLC does not review the information submitted on your EIN Application. We are not a law firm or a substitute for an attorney or law firm. We cannot provide any kind of advice, explanation, opinion or recommendation about legal issues, and our communications are not protected by the attorney-client privilege or as work product. For legal advice, please contact an attorney or law firm.

    This is our Customer Service Agreement that each visitor much check before submitting payment or completing an application: 

    By checking this box, (i) I represent and warrant that all of the information provided above is accurate and complete; (ii) I agree that I have carefully read and agree to be bound by the Terms of Use and (iii) I have read and understand that I am hereby authorizing EIN Tax ID Filing Service as a "Third Party Designee" as described in the instructions to Form SS-4 to apply to the IRS for the Employer Identification Number of the person or entity listed above, answer any questions on my behalf or the behalf of the entity listed above about the completion of Form SS-4, and to receive and deliver to me the Employer Identification Number for me or the entity listed above




    Govt Assist, LLC is not responsible for users that don't read all of the conditions they agree to when visiting our site and using our services.  
    ****** **** filled out an application for an EIN for ****** ****** **** on 04/24/2023.  The application was successfully processed the same day and the EIN was assigned and emailed to ************************ on 4/24/23 as well as a reminder email on 4/25/23.  We did not receive any communication from ****** **** about being unhappy with our service. Per our Terms of Service, we have provided the Employer Identification Number as promised.  
     Our company, like many others online, provide a service which includes filing for EINs.  We partner with other companies to process State Filings including Articles of Organizations, Articles of Incorporation, DBA’s etc.  
    We are a reputable company that has been in business for over several years assisting our customers as they navigate the challenging process of applying for EINs.  We do not sell our customers information, we use secure servers, we never receive complete credit card numbers, and do not sell or give our customers’ email addresses.  We provide phone and email support and provide relevant information and blogs for new business owners, the next steps for Corporations, and always strive to please our customers.   


    Thank you,

    Govt Assist, LLC




    Customer Answer

    Date: 04/25/2023



    Complaint: ********



    I am rejecting this response because: this company may technically operate legally, however it is unethical to be preying on individuals who, unfamiliar with the filing process, unwittingly pay ridiculous amounts of money for something that is issued by the government for free.  Yes, in the FINE print you make reference to not being a government agency - but one only needs to look at the MULTITUDES of complaints about this company on multiple sites to recognize that you are intentionally misleading people.  You disguise your website to become a top hit when someone is searching to apply for their EIN, despite the fact that the BBB has given you a D-.  As for the "services" you provide following acquisition of the EIN, they are laughable - and without question, not worth $10, let alone $329!  I will thank you for one thing: making me a more savvy new business owner.  I hope in the future that you can use your clever techniques to be more of a help to the world than to hurt it.



    Sincerely,

    ****** ****

Govt Assist, LLC is NOT a BBB Accredited Business.

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