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Business Profile

Cell Phones

NYC Phone Buyer LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phones.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 85 total complaints in the last 3 years.
  • 82 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    in October 2025 I sent my old ****** to a company called NYCphonebuyer. was offered about $65 which was more than the ******* store was offering for trade in value so I went ahead with it. I received the check with that amount back in October, deposited it and it was bounced. I reached out to the company via email on 11/3 and had to send 2 follow up emails because they weren't responding. it wasn't until my second follow up where I threatened calling and speaking with someone, and using a more firm tone in my email, that they responded. on 11/13 the owner told me his "assistant drew the check on a restricted account". (??). and had me choose another way of payment - I chose *****. no response to my email stating I wanted payment thru ***** for THREE MONTHS (February). the response after 3 months was "what's your cash app?" after I clearly stated that I wanted to use *****!!! another month goes by its now March and they email saying they will let me know when they're able to send my payment. at this point its absolutely ridiculous and while it is only a small amount of money, I want my money. two months later (may 27) he says he will update me the following weekend. well, its been three weeks and no update. so I reached out and his response was "we will update you soon". finally, I sent a final demand email on 6/8/25 saying if the payment was not sent by 6/13/25 I would be taking further action, including filing a complaint with BBB.

    Business Response

    Date: 06/15/2025

    we payed the customer today june 15, 2025 $55.99 thank you

    Customer Answer

    Date: 06/15/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** *********

  • Initial Complaint

    Date:04/02/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order ID# *******. I sent an ****** to NYC Phone Buyer on September 26, 2024 and have not received payment for the phone. February 11, 2025 I received an email stating that the check would be mailed. March 11, 2025 I sent an email stating that I have not received a check. I received a reply stating "We will update you as soon as posible on this. Thank you for your patiene." I have done everthing he has asked me and to date (April 2, 2025) I have not received payment or any correspondence.

    Business Response

    Date: 04/03/2025

    We will reach out to the customer to resolve this 

    Customer Answer

    Date: 04/03/2025

    I do not except NYC Phone Buyer (****** ********) response (we will reach out to the customer to resolve this) as we have had 17 email exchanges and at least 2 phone calls and there has yet to be any resolution.  As I stated in my complaint I received an email stating that the check was going to be mailed.  I feel I am being strung along and would like the $125.00 the company states the phone is worth or return the phone.  I will only accept these two options as I believe any further correspondence with ****** ******** will be futile.  

    Business Response

    Date: 04/07/2025

    We informed the customer that this device was both ****** locked and financed with ****. The customer never resolved either issue.

  • Initial Complaint

    Date:02/26/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After carefully assessing my ***** ****** * watch according to the criteria listed on the NYC Phone Buyer website, I assigned it a condition of "good". It met all of the conditions to be rated "good". That meant that I could expect a payment of approximately $65. NYC Phone Buyer provided a quote of $65 and a free shipping label. They also encouraged me to include any accessories I have, by telling me that would increase the price they are willing to pay. So, I shipped the watch, within the required # of days, in its original Apple box and included its charging cable. On 9/19/24, I received an email from NYCPhone Buyer telling me that my watch is in "fair" condition, and the offer is $30 instead of $65. I did not agree with their assessment and felt that they did not want to honor their original quote. I felt like they purposely mislead me, so that when they got my watch, they were sure I would accept the new, lowball offer. I instead asked them to ship it back to me, since I planned to give the watch to a senior citizen instead of selling it for just $30. They returned the watch. But, they kept my charging cable! I sent them numerous emails asking them to ship me my charging cable, but they never responded. again to me. It's weird how extremely responsive they were when they were trying to entice me to ship them my watch, and how completely unresponsive they were when I was asking them to return my cable. I feel they ripped me off. I need that cable to charge the watch.

    Business Response

    Date: 02/28/2025

    no problem we will send the charging cable on Monday and update customer with tracking 

  • Initial Complaint

    Date:02/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 18, 2024 I sent my iPhone to NYCPHONEBUYER in exchange for $55.99. I received a check from the company, but when I deposited it, it was rejected. I reached out to the company via email on 11/3/24 and got no response. I had to follow up twice before getting a response on 11/13. They offered sending the money a different way (*****) and I agreed on 12/15. To this day, I have not received my money. I have contacted them via email twice to follow up and they do not respond.

    Business Response

    Date: 03/04/2025

    We will get the customer payout soon, we will keep in contact with the customer. We have some account restrictions at the moment

  • Initial Complaint

    Date:01/16/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent in a phone to be sold and I denied their offer because it was low ball compared to what they originally offered me and told me they would ship my device back as soon as possible and now it has been three months and my device has still not been sent back to me.

    Business Response

    Date: 02/03/2025

    Our inventory was seized. We will work with local authorities to see if your device is in the acquired inventory.

    Business Response

    Date: 02/24/2025

    Customer will need to provide return label for device to be returned. We will not be held responsible for items lost in transit or damaged on their way back to the customer.

  • Initial Complaint

    Date:01/15/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I mailed in my phone - 1 TB ****** ** *** *** - in September of 2024. The offer they gave me prior to sending was $920. They were very responsive to emails when I had questions or updates prior to sending my phone it. Upon receiving the phone, they lowered their offer to $825. Nevertheless, I accepted the lower offer on October 7, 2024. They were to pay me through ***** within 2-3 days. I have yet to receive any money 3 months later. I've called, texted, emailed, completed their online communications form, *******, and let ****** reviews totaling dozens of attempted communications to no response from the company or the owner. At this point they've stolen my phone. They owe me $825.99 for the phone they've now had for over 3 months (and have probably already sold to a ). They are criminals!

    Business Response

    Date: 02/19/2025

    Customer payment will be sent, although not today. We need some time to process payments and get caught up due to an account restrictions placed  and there are limits with our current payment options. It will take some time to get caught up. We have communicated this to the customer.

  • Initial Complaint

    Date:01/14/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NYC Phone Buyer LLC has accepted my ****** and agreed to pay me $270 for it, but their check bounced and they would send me the money via *** **** but they have not sent any money. It has been over 2 months.

    Business Response

    Date: 02/12/2025

    Customer payment will be sent, althought not today we do need some time to process payments from all the checks that bounced due to an account restriction placed by  at the time they were written and there are limits with our current payment options. It will take some time to get caught up. We will email the customer and let them know we will update them as soon as we are able to make payment. 

    Customer Answer

    Date: 02/13/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    The NYCphonebuyers have said this same thing about needing to delay payment since Oct 3, 2024, see attached email chain.I believe they are stalling and not working to pay what they owe me.

    Regards, **** *************

  • Initial Complaint

    Date:01/10/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I set my phone in October after several delays. I received a response. We negotiate a number. I accepted. Everyone stopped answering. I never receive payment. Never receive my phone back. I just want my phone back at this point.

  • Initial Complaint

    Date:01/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sold my iPhone 15 Pro Max to this company for $820. After sending them the phone, I did not recieve any payment. After several weeks, they finally responded that they would send me a check for $660. When I recieved the check, it bounced. I have not been able to get this issue resolved.

  • Initial Complaint

    Date:01/01/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NYC phone buyer LLC offers money for used phones that are traded in. On Sept 8, 2024, I have obtained a quote for my ****** ** ***, 512 Gb, Unlocked. The quote was for $610.
    On October 3, NYC Phone buyer revised the trade-in offer to $546+$10, which I accepted. The payment was made via check that was mailed to me on October 10.
    Unfortunately the check bounced due to non-sufficient funds. I have informed the vendor on October 31 and send them the copy of the bank letter as proof.
    After exchanging a couple of emails during November, I asked for NYC Phone Buyer to send me the trade-in offer by ******.
    I haven’t received any money to this date and no one is responding to my emails or calls for the past 6 weeks.

    I would appreciate if BBB could assist in persuading NYC Phone Buyer to make the payment as promised.

NYC Phone Buyer LLC is NOT a BBB Accredited Business.

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