Complaints

This profile includes complaints for Seal Skin Covers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Seal Skin Covers

  281 Fields Lane Brewster, NY 10509

• 

  Sealskin covers

  16325 S. Avalon Blvd. Gardena, CA 90248

• 

  Seal Skin Covers

  130 Algonquin Pkwy Whippany, NJ 07981-1602

• 

  Seal Skin Covers

  595 W Hartsdale Ave Suite 204 White Plains, NY 10607

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered cover on 4/30/2025 Received cover,installed on my boat,cover was too large Doesnt have soft liner as advertised ,says it has a snug fit I called the company and special ordered for my boat So called seal skin covers Was told I had to email customer support So I emailed the company Waited several days no response Called them back the person on the phone told me he opened a ticket Received email finally Replied to email,told them I wanted a refund they said not a problem They finally sent me a return label Sent it back on 6/21/2025 Never heard anything for several days Called them company again was told they had a Memorial Day sale and were trying to fill all the orders So I thought ok they are busy Was told I would get a response by the end of the day Received a email stating they opened a ticket Sent me a return label that was attached to their email,it wasnt Replied to their email that I had already returned the cover That it was in there possession So I waited,no response Called the company was told I would get my refund that day Still no refund

  Business Response

  Date: 06/02/2025

  Hi there, I am sincerely sorry you had to wait for the refund. One of our agents will make thing right and give you a call about this issue. We will definitely make things right about this. 

• Initial Complaint

  Date:05/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a supreme car cover for my Dodge Challenger vehicle, which the business claimed to offer superior hail protection. Friday 5/16/2025 we had a hail storm, and my Dodge Challenger was outside under this cover during the storm. My car has 64 dents in it, and im taking up with my insurance company to fix my car. But I am here reporting this business because they are falsely advertising products in which they do not stand up or meet the requirements they are advertising. Their customer support and managers disrespected me, which caused me to get furious with them, and they hung up on me, after regarding the case in which I submitted. I tried to get a hold of them on Monday 5/19/2025 but they wouldnt allow me to speak with a manager then. They were only going to make me pay for the warranty to get another cover sent to me, and disregarding what I was trying to tell them about their product. I wanted the company to be informed of this, and to possibly pay my insurance deductible, and fully refund me of their product in which they falsely advertised, and owned up to me saying their products are faulty and cheap.

  Business Response

  Date: 05/22/2025

  Hi there, I sincerely apologize that youve had to experience these issues. I see that youre already in contact with our support team. Please provide some pictures of the damages of the vehicle through the ticket you're working on with ****** **** make sure everything is taken care of and resolved for you. Thank you for your patience!

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought there Seal Skin Supreme Car Cover in Oct 23. After 8 months it tore. They replaced it with an extra fee. 8 months later the new one began to tear & had pinhole leaks. The total cost was about $200 for 16 months. I tried to contact Seal Skin and spoke to an Agent. He advised me that the "Lifetime Warranty" applies to your first replacement cover only. I went back and looked at the Seal Skin website which mentioned 7 times that it had a LIFETIME WARRANTYonly when you click on the warranty details does it indicate that they only replace the first cover under the warranty. To me that is very deceptive, misleading advertising. not the same as a LIFETIME WARRANTY. It seems very deceptive to list Lifetime WARRANTY7x in their main ads but to put that significant undoing detail in the detail tabs or fine print.. I asked to speak to an owner or someone from "Headquarters" which was blocked. I live in a moderate climate area with no extreme weather conditions which is optimal for product longevity. I was pretty discouraged that the first one tore after only a few months and that they would not honor what was believed to be a "Lifetime Warranty." And also very disappointed that the average life of the 2 covers was only 8 months each. So I presume from Seal Skins responses, or lack of, that a LIFETIME is 16 months. After countless emails back and forth with another Seal Skin employee, *****. **************** He never gave me his title,) the best they would offer is a 20% discount which is only 5% greater than the abundance of 15% coupons already on line. I asked several times if their expectation of a Lifetime was 8 months. They would not reply. I asked countless times to get connected with an owner or someone from management. That request was evaded by ***** every time I asked. It appears that the obstacles in place to deny management contact is a company practice.I do not believe that this company is dealing with me in good faith.

  Business Response

  Date: 05/21/2025

  Hi ***, Im truly sorry to hear that your cover got damaged. I wanted to let you know that Supreme covers come with a lifetime warranty, but please note that the warranty can only be used once during the lifetime of the product. We make sure to clearly outline this policy in all our advertisements. That said, Im here to help resolve any issues you're facing. I'll be reaching out to you later today, and together well make sure everything is taken care of.

  Customer Answer

  Date: 05/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I discussed the issue with ******* from Seal Skin. She offered me a $35 reimbursement. That is less than 10% of the total fees paid for this "Lifetime Warranty" item. As noted in the previous message the ad indicates on 7 occasions that the covers have a "Lifetime" Warranty."  I told her that i did not believe that this is a reasonable offer and that I do not believe that I am being unreasonable to expect that a "lifetime" for this product to be more than 8 months. In the response she notes that the
  one time replacement" is noted in the warranty.  Even though it is noted numerous times in the openly posted ad that the cover has a "LIFETIME WARRANTY." Only when you click on the warranty details does it mention that the warranty only applies to the first cover.  That detail is clearly unclear. Lifetime to me means the length of the use of the cover, but certainly is inconsistent with 8 months. Had they made that significant detail clear in the ad, i would not have even considered this purchase and i believe many other costumers would not purchase this product as well.. In my opinion leaving out this significant detail clearly noted in their ad I see as deceptive advertising.  In addition i feel that the offer of $35 to resolve this complaint is only an insincere attempt at a resolution, so that they can say to the BBB that they responded.  My expectation of a "reasonable" life of one of there covers would be maybe 4-6 years, certainly not 8 months.  I live in a location that has very mild weather. Very little rain and moderate temperatures. This car this cover was used in an optimal climate that would have provided optimal longevity. It couldn't have been much better. The offer of a $35 reimbursement is absolutely unacceptable.  At the very least i think that they provide a new, no cost cover with a warranty starting all over again. Even with that resolution and based on the longevity of the last two covers, that would likely still only give me a total of 3 years of reliable service or use of the covers before the 2 new replacement  covers are likely to tear again.  FAR short of what i consider a reasonable "lifetime."

  I am so dissatisfied with this product and substandard costumer service, i think the best thing to do would be to provide a full refund of approximately $200 and to part ways.

  I also think the company should be required to change their ads and include the "one time" predominantly.  That detail significantly negates the spirit of what is reasonably considered a "lifetime warranty."
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

   
  
  
  
   
  

  Business Response

  Date: 05/28/2025

  Hi ***, we did our best and we have a solution about this. You are well aware of our policy, but we are making a exception and we will send you a new cover for the inconvenience this has caused. This will be a one time thing and the cover will for sure last longer than the last one. 

  Customer Answer

  Date: 05/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *** ******
  
  
  
   
  
  

• Initial Complaint

  Date:05/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a boat cover around may 1st. I spent hundreds of dollars on it because it seemed like a great cover. It ripped to shreds the first time I drove down the road with it. When I ***** *** the company they told me the cover was not meant to be driven at high speeds, so no highway travel. That ******* listed anywhere on their website or in the product description. I just want my money back and they say since it's damaged they won't refund my purchase, only replace it with the same faulty cover. Just don't want this to happen to anyone else

  Business Response

  Date: 05/17/2025

  Hi *****, I'm truly sorry to hear that your cover was damaged. We make it a priority to clearly inform all customers through our website and advertisements that our trailerable covers are designed to withstand speeds of only 30 to 40 mph. I'll make sure to pass your feedback along to our team so we can work on a solution for you. We appreciate you bringing this to our attention and will do our best to make it right. 

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/29/24 I purchased a cover for my boat. Received the cover, it didn't fit. Sent it back, got a new one. It didn't fit either. I've even sent my actual boat measurements, even though they have you put in your information so anyone can look it up online to see what the measurements would be. I asked for a refund. They wouldn't give it without losing 20%. I was assured via email this time it would fit. I went through and shipped it back again. Still didn't fit. They sent another. That was end of November. My boat was in storage all winter and I wasn't able to try out the cover. I just got it out and tried it this weekend and it STILL didn't fit. For the 3rd time. I emailed the company again and was told it was outside of the 30 days so I couldn't return it. I wanted my money back a LONG TIME AGO but tried to play their game. I looked on ******** (***********************************************) (************************************************) to see all kinds of people with the same issue I have. It is absolutely awful customer service and awful policy to not sell the right product (multiple times) and then not support that I have a product that I can't even use.

  Business Response

  Date: 05/16/2025

  Hey ****. I am so sorry for the hassle and inconvenience caused on the exchange process. I made sure to verify the case, and even though our agents are not allowed to approve exchanges beyond 30 days policy and they are just following our strict company policy, I am here to help and assist you on every step of the way and make this process hassle free and resolve it asap for you. I made sure to check the photos and you can definitely not keep the cover that way and rest assured you will be reached out by us and get this settles on your favor. Thank you for your time and patience. 

  Customer Answer

  Date: 05/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [They continue to try to say that sending you a new one will make it right. This is the 3rd time already. Another time is not going to make it right. I have been told this 3 times and it has never been made right. I only will accept my money back at this point. Allowing them to continue this charade is the definition of insanity and someone needs to hold this company accountable to these deplorable practices.]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *****
  
  
  
  
   
  

  Business Response

  Date: 05/17/2025

  Hi there, as ***** has informed you that you will receive a full refund once you return the cover back to us. I am sorry you had to got though this and I am glad everything is getting resolved. 

  Customer Answer

  Date: 06/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  

  I'm following up to share that the company did finally put me in touch with a customer satisfaction representative who approved a reimbursement for my purchase. Once I finally received the reimbursement, it was 18% ($39.03) lower than my purchase price. 

   

  This company was awful to work with. They intentionally work to deceive the clients and stick them with an unusable product and then refuse the give them their money back. They need stopped from practicing business in this manner. 

   

  **** *****

  ************ 

  
  Sincerely,
  
  **** *****
  
  
  
   
  

  
  

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shortly before February of 2025 I purchased a boat cover from ************************ using their online configuration tool that is supposed to assure the correct fit for my make/model/year. Being that it was winter, the boat was put in dry storage and inaccessible to test-fit the cover until spring. About a week ago, I attempted to install the cover and discovered that it was absolutely huge, 5-6 feet of material was hanging off the back of the boat and dragging on the ground. There was no possible way to use this as a cover for my boat.Initially I contacted customer service and was told that they would open a ticket. They requested pics and said an exception might be made to their 30-day policy.I sent pics and was then told within a day by a ******* they would not be offering an exchange or return. Now I am left with an expensive, gigantic piece of fabric that I have no use for.

  Business Response

  Date: 05/15/2025

  Hello ******. My apologies for the inconvenience and the trouble caused on this process. I made sure to verify the case and the order was delivered on January 29th. Meanwhile I understand that the fit did not reach out to your expectations, the cover was delivered 3 months ago and its beyond our 30 days period. Our customers are the top priority, and I will make sure to inform my team to issue refund of $35.00 warranty fee you processed and will ship to you a better option for your boat. Once again I am sorry for the hassle and hope this help alleviates with the frustration we caused on this.

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a gray sealskin cover for my truck on 4/29/2025 and another gray cover for my SUV on 5/2/2025 The invoice changed to blue (I didnt order blue but it says on the invoice) and 2 blue covers arrived. Once I opened the first package on 5/8/2025 and saw a blue cover I reached out to sealskin via their return page, and submitted 2 tickets. I received a reply today from ***** that read (the actual email); I am so sorry for the inconvenience caused . Your 30-day return policy has unfortunately expired, so we are unable to process a return or exchange for your item. Had you contacted us within the 30-day window, we would have been happy to assist with the exchange. If you have any further questions or concerns, please dont hesitate to reach out It has only been 10 days since the first order and 7 days for the second. NO WHERE near 30 days! I would like it investigated before I leave a hugely negative review and am about to reach out to our local news stations to investigate on my behalf as well

  Business Response

  Date: 05/10/2025

  Hi there, Im truly sorry for the confusion and any frustration this has caused. I can see that you placed the order yourself, and its possible the blue color was selected by accident no worries! We do have a 30-day exchange policy, and you're well within that time frame, so well absolutely take care of it for you. I also want to apologize for the earlier message from *****. He mentioned in a previous email that his initial response was sent by mistake. H*** be following up with you shortly to make sure everything gets resolved smoothly.
  Thank you so much for your time and patience we really do appreciate it. And again, we're sorry you felt the issue wasnt being addressed properly. We're here to make it right!
  

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Including tax, we paid $213.99 for a Seal Skin Cover. The cover arrived three days before we left ******* in accordance with previously made travel commitments. The cover was made too small to fit our 2005 **** ExcursionThe Seal Skin fit guarantee follows:Customers have ************************************** a cover that does not fit; as well as any other issues or concerns regarding their order. All orders are final after 30 days of receiving their shipment.We notified Seal Skin that the cover is too short (does not fit) our SUV. We advised that we had left ******* for the summer and we will return the cover for replacement when we return to ******* November 2025. We are traveling (currently in ********) and there is no one in ******* to package and return the defective Seal Skin Cover.While we have met the requirement to provide notice of fit issues within 30 days of purchase, Seal Skin has added additional criteria that the defective cover must be returned within the 30 days for the guaranteed fit promise to apply.Rather than authorize returning the defective cover after 30 days, Seal Skin is offering a $50 refund for this Seal Skin Cover that does not fit and we cannot use.

  Business Response

  Date: 05/08/2025

  We completely understand your concerns and are sorry to hear the cover isnt meeting your expectations. That said, we havent received any photos or details to help us assess the issue. As a reminder, our covers are semi-fittednot custom-made so there may be slight variations. What youre requesting goes beyond our standard policy, especially as the cover was received in May and you're looking to return it in November, which is quite an extended timeframe and generally not considered reasonable by most companies.
  Were here to help and want to find a fair solution, but we kindly ask for your cooperation as well.

  Customer Answer

  Date: 05/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

  The response Seal Skin provided to the BBB does not resolve my complaint; HOWEVER, the attached email from ************************* Representative Seal Skin Covers L.L.C. *********************************** DOES RESOLVE MY COMPLAINT.

  Please change my complaint from 1 STAR to 3 STARS

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ********
  
  
  
  
   
  

  Business Response

  Date: 05/12/2025

  Hi *****, I know that our agent has provided you with a solution and you have agreed to proceed with a warranty replacement In November free of charge and we will also send you a different size then. Thank you for your time and understanding. 

  Customer Answer

  Date: 05/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ********
  
  
  
   
  
  

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 9, 2025, I placed an order for a Seal Skin Boat cover to fit my boat. Using their online platform, I followed prompts to confirm the correct fit. The cover arrived shortly after, but due to weather conditions, I was unable to check the fit. On April 26th, I opened the box and found they had sent me the wrong size cover. I created a support ticket and called their customer service. I spoke to *** who told me they would have to speak to a supervisor, but admitted I received the wrong size based on the *** provided. I also sent photos of the cover as requested. I was then contacted by *****, who also told me "They make mistakes sometimes", but that I could not return/exchange since its been more than 30 days. After conversation, ***** suggested he could send a smaller size but had to speak to "Higher ***** I advised him I would like to speak to the "higher up", but he refused to transfer the call and told me to wait 24 business hours. After a day, I again asked for an update, to which ***** replied they would not honor the exchange. This company admitted multiple times they made a mistake sending me the wrong size, but refuses to own their mistake. I feel deceived and disrespected by poor customer service practice.

  Business Response

  Date: 05/01/2025

  Hi ****, Im truly sorry to hear about the issues youre experiencing with the fitment, and I also want to apologize for how the situation was handled. ***** is a new agent, and its possible there was some miscommunication thank you for your patience.
  While our standard policy allows free exchanges within 30 days of delivery, as promised, well resolve this for you regardless. Well proceed with an exchange for a different size at no additional cost. Our support team will be reaching out shortly to ensure everything is corrected and taken care of. Thank you again for your understanding.

  Customer Answer

  Date: 05/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ******
  
  
  
   
  
  

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Purchase: April 1, 2025 Initial Payment: $50.57 (Through Affirm Plan)Cancellation Request #: ****** (Emails from *********** from Seal Skin Covers)Customer Support Contacts: *********** - ******************** - advising that they would cancel my order and refund would be issued back to me within 3 to 4 business days - Advised this by **** on 04/08/25 (11:47am EDT) via email. Still have not received refund and advised by **** on 04/21/25 (8:48am EDT) advising that she does not see any additional fees taken and they have issued a full refund for the order that was cancelled. I reordered after canceling the 1st order (above) as I wanted the better covers that were a bit more expensive and paid in full for them via ACH. My initial payment for the 1st order canceled has never been refunded back to me and they still are reflecting that I still owe them and Affirm has confirmed as well this. I am seeking to get my $50.57 initial payment through Affirm back to me and for Seal Skin Covers to remove the payment plan off of my Affirm account as it was canceled. Thank you!*** ***** **************

  Business Response

  Date: 04/22/2025

  Hi there, Im sorry for any confusion. Ive looked into your account, and I can see that you have two orders with us, one has already been shipped, and the other was canceled.
  The canceled order included both a car cover and a truck cover, totaling $252.86 after applying the 15% discount and additional taxes. **** mentioned that youll be fully refunded for this amount.
  Regarding the $50 you mentioned could you please clarify where you were charged that amount? I want to make sure were not missing anything. Based on our records, the refund being processed matches the original amount charged to your card. Looking forward to your reply so we can sort this out for you.

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have NOT been refunded my initial payment of $50.57 back into my GSTB (*****************************) account (snip shot of payment made attached), and my Affirm Account, which I made the first order through (that I called Seal Skins and Cancelled it) is still reflecting that the order has NOT been cancelled and a payment is upcoming due April 30, 2025 for $71.51 and thereafter reflecting two more payment due as well for May 30th & June 30th, which the first order I made was cancelled immediately as I called Seal Skins. 

  I have attached the email conversation (one of them, which I can provide other emails as well), reflecting that **** (Seal Skins) confirming that I canceled the 1st order with them and I advised both **** and **** from Seal Skins and **** confirmed that I would see my refund back within 3-4 business days, which my first initial payment was $50.57 through my Affirm account and I still have not received it back into my GTSB account that it was processed through.  

  Seal Skins also has NOT cancelled the whole order through my Affirm account as you can see from the attachment above reflecting today's date April 28, ************************************************************************************************  

  This company, Seal Skins Covers has done nothing but give me the run-around and is now trying to get payment(s) from me for the first order that was cancelled immediately (04/01/25) and is refusing to give back my initial payment back to my bank account of $50.57.  

  Please help me get back my first initial payment made to Seal Skins Cover of $50.57 and to cancel the order through my Affirm account of the full balance as this will affect my account with Affirm as I will NOT make payments as Seal Skins Covers has promised to cancel the order and to refund my initial payment of $50.57 back to me. 

  I greatly appreciate your assistance with the company, Seal Skins Covers in helping me obtain my refund back and to cancel my first order with them through my Affirm account as they have not notified Affirm that it was cancelled / nor have they refunded my $50.57 back to me. 

  If you have any questions or concerns, please do not hesitate to contact me. 

  Thank you!

  *** *****

  **************

   

    

  
  
  
  
   
  

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Seal Skin Covers (****) via emailed me on 04/08/25 advising that a full refund would be issued back for the $252.86 and I would see it back within 3-4 business days back into my account. 

  As of today, April 29, 2025, still have not received my refund back and got another email again from **** today 04/29/25 advising that I placed two order with them;

  Order 1:  ************ (which was cancelled out the same day April 1, 2025 - I called and cancelled it) &

  Order 2: ************, which I paid in full.

  Now **** is asking me if I settled this directly with PayPal?

  This company is nothing more than scam artist!!!!

  I have emailed **** back advising him again to cancel the 1st order and issue a full refund for the $252.86. 

  This has NOT be resolved.

  *** *****

  ************

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** *****
  
  
  
  
   
  

  Business Response

  Date: 05/01/2025

  I apologize for the delay in processing your refund. Our upper management is currently reviewing the situation to understand why the refund hasnt been issued yet, as well as the additional $50 fee you mentioned.
  Please rest assured they're actively looking into it and will take the necessary actions. It may take a little time to ensure everything is handled accurately, but we appreciate your patience in the meantime.