Complaints

This profile includes complaints for Victory Mitsubishi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Victory Mitsubishi has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Victory Mitsubishi

  4070 Boston Road Bronx, NY 10475-1108

• 

  Victory Mitsubishi

  4101 Boston Rd Bronx, NY 10466-6102

• 

  Victory Mitsubishi

  3530 Noell Ave Bronx, NY 10475-1393

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MY PROBLEM WITH THE DEALERSHIP I BROUGHT A BLACK 2019 *** 330I AND THE DELAERSHIP PUT A COUPLE OF WARANTY OF THE *** THAT IS WORTH OVER 12,000$. I CAME BACK TO THE DEALERSHIP ON MARCH 17TH BEFORE THE 30 DAYS TO CANCELL THE WARANTY FOR I DONT GET ANY PENALTY. THE DEALERSHIP REPENSENTATIVE EXPLAIN TO ME THAT HE WAS NOT IN THAT DAY TO COME IN A DIFFERNT DAY. I EXPLAIN TO THEM THAT I DONT WANT THE 30 DAYS TO PASS BECAUSE IT WOULD COME OUT MY MONEY. SHE TOLD ME I WOUL;D NOT HAVE ANY ISSUES. THEN I WENT BACK TO ********** DAYS AFTER THAT AND THE ***** DESK REPRESENTATIVE TOLD ME THAT THE PERSON THAT DOES IT IS TOO BUSY AND CANNOT TAKE ***E OF ME. I WENT BACK YESTURDAY APRIL26, 2023 AND I WAITED 2 HOURS TO BE ATTENDANT I GOT UPSET AND I STARTED TALKING TO EVERYONE THAT IS BAD COSTOMER SERVICE WHEN I WENT TO BUY THE *** THEY WERE TAKING GOOD ***E OF ME BUT NOW THAT I HYAVE THE *** AND I NEED A REFUND FOR THE WARRANTY THEY DONT WANT TO TAKE ***E OF ME AND ARE BEEN SUPER RUDE TALKING ABOUT THAT I DONT KNOW WHAT IM TALKING ABOUT. THE ONLY THING IM ASKING FOR IS TO RECEAVE A REFUND OF ALL THE WARANTY I PAY FOR IS OVER 12K WORTH OF ITEM THAT I KNOW IM NOT GOING TO NEED AND THAT I DONT WANT. I HAVE 3 MONTH TO RETURN THE *** I WANTED TO SOLVE THIS ISSUE A SOON AS POSSIBLE

  Business Response

  Date: 05/05/2023

  The *** has been canceled as per your request - please allow for processing time thank you!

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/10/23 total loan amount almost 60k we traded in our 22 ***** civic sport because we wanted a cheaper car payment . the car we were interested in was 21 Mitsubishi outlander with 8k roughly listed at ****** on the website . they ended up getting ** approved for a 23 Mitsubishi outlander but it doesnt have what were looking for ( they have a 23 outlander blackout edition for 26k thats 4wd and 4 cyclinder / thats what were looking for ) instead the car we ended up with is over 33k msrp and we ended up with a payment thats 797 for 72 months ( we want a different outlander with no fees due to the dealership ) also our civic we traded got listed on 4/12/23 and sold by 4/14/23 with no title , we also didnt get any physical copies our purchase agreement they put them on usb we asked from them to mail it they denied because of information it contains (they can mail it with requesting a signature but they want ** to drive almost 2 hours to get it I cant do that ) , also called the dealership numerous times to speak with ***** the finance manager who we delt with ( he doesnt return calls) , also our sale man Daquan offered ** weed to compensate ** for him making commission off of our sale

  Business Response

  Date: 04/17/2023

  At our company, providing superb customer service is a top priority, and we always strive to exceed our customers' expectations. We followed all city, state, and federal regulations during your recent sale, and we applied the positive equity to your vehicle purchase to provide you with the best possible value. Despite our attempts to discuss any concerns and find a solution, we regret that you chose to use inappropriate language, which made it difficult for ** to resolve the issue. Nonetheless, we remain committed to serving our customers with the highest level of professionalism and respect.

  Customer Answer

  Date: 04/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved 

   

  They didn't give me any physical paperwork regarding the trade and purchase.  The loan for the car we traded is still outstanding balance and the car is nowhere to be found . Also why was I told in 3 months automatically the payments will lower , then they told me I would have to refinance but yet the bank says a minimum of 6 months . Maybe the BBB should check all the negative ****** reviews and investigate then ( somethings not right ) , also they record their clients without their knowledge.  They also told me the dealership doesn't owe me s*** . They lied , Baited , Switched and Scam people . Please investigate. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business Response

  Date: 04/26/2023

  We would like to express our sincerest apologies for any dissatisfaction you may have experienced with our dealership. We have taken your concerns seriously and have done our best to assist you with your issue. Please give ** a call if you have any further questions or concerns as this issue has now been resolved. 

• Initial Complaint

  Date:04/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Victory Mitsubishi uses "bait and switch" advertising strategy to lure customers to the dealership. The dealership listed a car for $17995 online with the term "With approved credit. Terms may vary. Monthly payments are only estimates derived from the vehicle price with a 72 month term, 5.9% interest and $2,500 down payment." When I went to the dealership on 4/11/2023, they said the car is ready for test drive and asked about my method of payment. After knowing that I am going to pay cash, they said that the car is already under test drive and later claimed that car is sold and clearly stated that "the car is sold and will not be available." I understand this as the dealership is refusing to sell their inventory in cash and cannont meet their advertisement.However, in the next consecutive days, I have both checked their website and inquried their sales on phone and they both comfirmed that the car is available several times (3 times), which contradicts the fact they told me the car is already sold.During one of the phone call (4/15/2023), they confirm the car's availability and told me that price in cash without tax and fees is $23000, and they would call me back later about the detail of tax and fees. However, on the next day (4/16/2023), I called them if they have the total price of the car including price and fees, and they told me that "we do not disclose any price about the car, whether if you cash the car or loan the car", suggesting that I have to come to the dealership in person. Right now I am paying for legal help about their misinformation and deceptive advertisement. The company should compensate for all the victums who had been given incorrect information about the product and wasted time and money on this dealership. The dealership should update the cars and pice of their inventory and make clear disclaimer about the price instead of deceptive information.

  Business Response

  Date: 04/17/2023

  We would like to thank you for your recent inquiry regarding the inventory updates on our website. We understand that you were disappointed with the availability of a particular item and we apologize for any inconvenience this may have caused you.

  
  We would like to clarify that we are not responsible for any delays in inventory updates on our website. Each third-party site has their own update times, and while some sites update almost immediately, others may take longer. We make every effort to ensure that our inventory is up-to-date and accurate, but there may be instances where the information displayed on our website is not entirely current.

  
  We regret that we were not able to satisfy your wants and needs in this instance. We understand that you had specific requirements and we apologize that we were not able to fulfill them. Our goal is always to provide the best possible service to our customers and we regret that we were not able to do so on this occasion.

  
  Once again, we sincerely apologize for any inconvenience that you may have experienced as a result of the delayed inventory updates on our website. If you have any further questions or concerns, please do not hesitate to contact us.

  
  Thank you for your understanding.

  Customer Answer

  Date: 04/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   It is neither ethical nor lawful to bait consumers to the dealership with falsely pricing and listing. 

   

  I understand it is challenging to update your inventory regularly, but knowing the car is unavailable and still not updating the inventory is unacceptable, since numerous consumers has and will waste their time and patience. Until the moment if the company's reply, the car is still available in their inventory online, which contradicts their claim that their are trying their best to post an update. Not to mention the salesperson claimed the car is available even though having said that the car is sold. It is clearly a lie to consumers, unethical luring us to the dealership for something the company doesn't have, or have and unwilling to sold for their listed price.

   

  Such behavior of the company needs to be highly exposed all platforms to prevent damage from other consumers, although those platforms are full with the company's bot. 

   

  Lastly, I demand a sincere apology and updates on the entire inventory, and I will come in the future to check if the company is still using such unlawfal strategies.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 04/18/2023

  I am writing to express my deepest apologies for the negative experience you had with our company. We are truly sorry that we fell short of your expectations, and we want to assure you that we take your feedback very seriously.

  
  At Victory Mitsubishi, we strive to provide the highest level of customer service possible, and we are disappointed that we did not meet that standard in your case. Please know that we have several processes in place to prevent such issues from occurring, and we will do our best to evaluate and reinforce stronger procedures to ensure that this type of experience is not repeated.

  
  We appreciate your business and value your feedback, as it helps us to identify areas where we can improve. Rest assured that we are committed to making things right and hope that we can have the opportunity to regain your trust and confidence.

  
  Thank you for bringing this matter to our attention, and please do not hesitate to contact us if you have any further concerns or questions.

• Initial Complaint

  Date:04/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes search this vehicle online and fly and to purchase it at the asking price of ****** and when I drove back and look at my paperwork, I realize that they sold it to me for ******, which for that price I could bought the same type of car in my on state. Now when it's been 3 days and the people that I need to talk to is not answering the phone and not returning my calls.

  Business Response

  Date: 04/18/2023

  We hope this letter finds you well. We are writing to you in regards to your recent purchase of a vehicle from our dealership and the additional add-ons that you opted to purchase at the time of sale.
  We understand that circumstances can change, and as such, we would like to extend our assistance to you if you wish to cancel any of the add-ons that you purchased. We appreciate that the add-ons were valuable to you at the time of purchase, but we acknowledge that your needs may have changed since then.

  
  Therefore, we invite you to reach out to us at your earliest convenience to discuss your request to cancel any of the add-ons. We can assess which add-ons can be cancelled and those that cannot due to certain constraints such as installation or processing fees that have already been incurred.

  
  Please contact us at ************ to discuss your request further. Our customer service team will be on hand to assist you with your request and provide you with information on any costs or fees associated with the cancellation of the add-ons.

  
  We appreciate your business and are committed to ensuring that you are satisfied with your purchase from our dealership. We hope to hear from you soon.

  Customer Answer

  Date: 04/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  As stated before, I never received an itemized bill for the add-ons and they never told me it was extra for the 3 packages. Which is the LoJack, paint, and tires. Also the person I talk to on the phone told me that I have no choice but to take the 3 packages which I don't need nor want. My solution is to refund the 3 packages cost and removed them or refund me half of the cost of the 3 packages which total up to ***** and I keep the packages

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 04/26/2023

  **************. we are glad to hear that the matter has been resolved to your satisfaction.
  If you have any further concerns or questions, please do not hesitate to contact us. We value your business and are always here to help.

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a Car on November 23 2022, i had lost my first a month before in a no fault accident. I needed a car for work and saw a 2018 *** 340i for 28,000$. I was told i could not get approved for such a car as it was to expensive and my credit was poor (608) which jumped back to a 720+ after my credit report came in after paying off a credit card. I was told id be put into a 3 month program where id pay double on payments so after 3 months i could trade whatever car in i took for the car i originally wanted regardless if the credit was good or not due to the double payments per money i was told the money could just be put onto the next car. / This was after speaking to 3 different managers to help explain. After 3 Months i go in on the requested day by the financial office friday March 31) I wait an hour and a half ( while waiting the lady whos suppose to be signing me my trade in and contacted my # to confirm the date grab her coat and purse and left before anything was ever done, the gentlemen assisting me gets distracted laughing with two other workers for 10+ mins, i had to use the bathroom and kept notice . I ask to speak to someone after asking him what has he down so far which he replied nothing. Another guy supposedly new manager says theres nothing they can do because my credit isnt moving for a trade in or a price change (lowest 610 transunion) after playing dumb and asking me repeatedly what had happened and why am i here today. While waiting as well i looked online to see the car they had told me would be there (2018 340i) when i had came in the car was sold and removed off the website . With being told i can not afford a 28,000$ car and then being given a 30,000$ + car with a rate of 0 credit 24% when the car was bought with a 608. After being lied to about the payments, warranty and hardships of travel time between states 1hr30 , with the desired 2018 car sold id like to get a ********* traded in or similar for my familys safety and time .

  Business Response

  Date: 04/04/2023

  We would like to extend our deepest apologies for the delay in trading out of your vehicle, despite your eagerness to do so. Unfortunately, we must inform you that the current economic climate and higher interest rates have had an impact on lending approvals by financial institutions. As much as we would love to assist you, the final say lies with the lending institutions. Furthermore, the recent bank run has led to significant changes in their parameters, which has resulted in auto-lending becoming rather difficult. We understand the inconvenience this situation may have caused you and regret any disappointment it may have brought. Thank you for your patience and understanding. 

  Customer Answer

  Date: 04/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I still have a car i was told i would not own past 3 months on a contract with added items and coverages i never needed or asked for with clear details of already existing bmws warranty and coverages. Ontop of this the promised car agreed upon was sold , financing a car now on a contract way over price i was told i could afford or be approved for , id like to trade in the vehicle after the next report with the proper vehicle for the right price **** 340i 2020) and percentage rate that matches my credit score. Not a service contract with hidden fees , rates and coverages never asked of or proceeding with . Id like to make my trade in the soon to come time.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 04/06/2023

  It is possible for consumers to obtain financing on their own prior to visiting a dealership. While dealerships typically offer financing options, they may not always be able to secure the best rates or terms for every customer. Consumers may choose to obtain financing from a bank, credit union, or online lender before visiting a dealership, which can give them greater negotiating power and more control over the financing process. Additionally, obtaining pre-approved financing can help consumers determine their budget and ensure they are only considering vehicles they can afford. It's important to carefully review the terms and conditions of any financing agreement before signing and to shop around to ensure you are getting the best possible rate. Ultimately, obtaining financing independently can be a beneficial option for consumers who are dissatisfied with a dealership's ability to secure financing on their behalf.

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst service ever. First I was sent an email saying that I was pre approved for a car that I looked at online by my bank then when I got there I told them that I didnt want to sign up for a loan and the guy stated that they were only going to see if its there and he wrote preapproval inquiry on the form and said no that this was not to run anything. A few minutes, after I received an email stating that my a hard credit was done on report by victory Mitsubishi requesting a loan. I then called the bank they told me I didnt have any preapproval and they themselves just applied for a car loan. Then they sent this guy over to me to curse me out saying that he cant take overrated customers and even went as far to say if I want to argue about them running my credit then we could take it outside and that he works for *********** and that Im talking nonsense and that I should get out of his store, all because I told him that I didnt ask to apply to take a loan and why would I take a loan without even seeing a car that I liked. Luckily the rep from *********** was on the phone and overheard the conversation and said that theyll be escalating the situation. I asked the guy to give me the papers that I signed and he refused to return them. I called trans union who stated that was fraudulent and that I should contact the company

  Business Response

  Date: 04/03/2023

  I hope this message finds you well. I wanted to provide you with some important information regarding the process of purchasing a vehicle in ******** and the legal requirements for running a credit check.
  Even if you have a pre-approval letter from a financial institution, it is legally required for you to complete a credit application when purchasing a vehicle at any dealership in ********. This requirement ensures that dealerships are compliant with federal and state regulations, as well as protecting both the customer and the dealership from potential financial risks.
  Pre-approval letters serve as a preliminary assessment of your creditworthiness and provide an estimated loan amount, interest rate, and terms. However, these letters typically include a disclaimer at the bottom, stating that a credit application must be completed at the dealership. This credit application process allows the dealership to verify your financial information and finalize the terms of the loan.
  It is essential to understand that this requirement is not specific to our dealership; it is a standard practice for all dealerships in ********. Completing a credit application is 100% unavoidable, and we appreciate your understanding and cooperation in complying with these legal requirements.
  If you have any questions or concerns about the credit application process, please do not hesitate to reach out to us. Our team is here to assist you and ensure a smooth and seamless vehicle purchasing experience.

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a slight accident causing minor damages to the front end of my 2017 Audi Q3. I reported the accident to Geico and was instructed to go to Better body collision. In the list of repairs and estimate, I truly believe was caused prior to my ownership of the vehicle. There was issues I reported to dealership. One concern was two different color headlamp bulbs; and another was the front passenger side panel. It was never aligned with the vehicle. Both of these issues had been reported and documented. They did change a bulb and drilled a self tapping s**** to the plastic frame but it never stayed. Once i received the damage report of my accident, i did not do all that is said and believe Victory Mitsubishi has sold me a vehicle with preexisting damages. Those preexisting damages caused my vehicle to be totaled out. I have photos and video from the preexisting and never was told if the vehicle was in a accident prior or was safe to drive. I have attached photos and video from June 1st 2022 and my initial complaint was filed February 8th 2022. I have the work order but for unknown reasons can not attach. I should not be without a vehicle. My payments was $498.43 monthly and I never missed or was late, and now I'm without vehicle and being charged $1,000.

  Business Response

  Date: 04/11/2023

  When an insurance company receives a claim for a damaged vehicle, they will conduct an assessment to determine if the vehicle should be repaired or considered a total loss. The determination to total out a vehicle depends on a few factors, including:

  1.Extent of ***************************** will assess the damage to the vehicle and estimate the cost of repairs. If the cost of repairs is more than a certain percentage of the vehicle's actual cash value (***), the insurance company may decide to declare the vehicle a total loss. The percentage can vary between insurance companies, but it is typically around 70-75% of the ***.

  2.Age and Condition of the Vehicle: The age and condition of the vehicle are also taken into consideration. If the vehicle is older or has significant wear and tear, the cost of repairs may be higher than the value of the vehicle. In such cases, the insurance company may decide to declare the vehicle a total loss.

  3. Salvage **************************** will also consider the salvage value of the vehicle, which is the value of the vehicle's parts and scrap metal. If the salvage value is high, the insurance company may decide to declare the vehicle a total loss, as the cost of repairs would exceed the value of the vehicle plus the salvage value.

  4. State Laws and Regulations: State laws and regulations can also influence the determination of whether a vehicle should be totaled. For example, some states have a total loss threshold, which is the percentage of the vehicle's value that must be exceeded before it can be declared a total loss.

  Ultimately, the insurance company will make a determination based on the above factors and their own policies and guidelines. If the vehicle is declared a total loss, the insurance company will pay the policyholder the *** of the vehicle, minus any deductible and salvage value.

   

  Customer Answer

  Date: 04/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  From: ********************* <*******************>
  

   

  I accidentally forgot to add my previous compliments addressed to Victory Mitsubishi. I would like to have a verbal conversation to describe what to look for in the attached photos.

   

  ***** **** 
  
  ************ 
  
  ******************* 

  ** **** *** *** ***** ***** ** ********************* ********************* ******
  
  *

  Hello Better business bureau,

   

  I don't dispute the policies of my insurance company; however I don't believe all the damages occurred on January 27th. I believe I was sold a vehicle with preexisting damages that was already disguised. I made several complaints days after the purchasing of the vehicle. 1. The engine was causing the vehicle to leap when removing foot from brake. 2. The headlamps was two different colors. 3. The panel over the wheel would detach from its align position. Their own service department drilled a metel self tapping s**** through the plastic part. I believe these was all cover-**** In my photos it show damage to the grill and hood, but in the estimate it mentions damages supporting my theory.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 06/01/2023

  I was told you will be sending the accident report in addition to the valuation/total loss paperwork for the vehicle.

  Customer Answer

  Date: 06/20/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:
  

  
  

  Again I am telling you that your information is incorrect. I have responded to every mail sent to me with urgency, never longer than 1 day. As for the business telling you I was gonna furnish them documents on the totally out of my vehicle; is fabricated. The reason I'm asking for a in person visit is to show my "Evidence". As for *** ****** absence, I have nothing to do with that situation. The mail you're saying I didn't respond to within the 6 day's is also false. Are you trying to help me with my situation or dismiss my claim. Everything that I'm being told by your agency is false and it appears that both one cares to look into my concern. I'm attaching screen shots of some proof. If my case is closed it's because of something within you agency. 
  
  ***** **** 
  

  
  

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ***** ****
   
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to see a car priced for $20,998. I verbally asked about that price, I signed for that same price on my documents only to see via my bank that I now have a loan amount of $28,000. I paid $4,000 down payment. I have no idea where the other charges came from and with title, registration and regular fees I should have not been charged anymore than $1,000 extra. I have no idea why I was charged almost $10,000 extra, no one discussed it and its not on my paperwork. When I asked about it the day of, the ******************* was no where to be found, he left!! THE *** I WANTED TO ASK ABOUT THE EXTRA CHARGES/the day I signed my contract, the guy who made the contract left! I was told what I was signing and why, we mentioned my purchase price of $20,998, nothing else and now a $28,000 loan? My loan should be no more than $17,000. ****** the finance guy or ***** the manager will NOT get back to me. I waited since last Monday (purchased care the Saturday before that) and no response. I now have to pay for legal help because they just over charged me for no reason we never discussed these extra fees. I went to see them in person and waited all day without being seen. They overcharged me and gave me the boot. Whats worse? My car has the check engine light on, a few malfunction lights keep coming on, windows dont roll up or down. They put the wrong car on my contract. They over charged me and ignore me. This place is horrendous. Its only been a week and 3 days. Smh this place is a place I wish I would have never took the 2.5 hour drive to.

  Business Response

  Date: 03/16/2023

  Please give me a call at ************ to discuss the issues here and find a solution. Thank you! - *******

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PREDATORY AND FRAUDULENT, I'll give it to you straight, 11/4/22 was my first time buying a car from a dealership. I came with a pre-approved 23k loan for a car I saw on their website. Upon arrival the car had been "sold". I told them I wanted to stay at that price range but eventually was coerced into leaving with a vehicle $36k with a $800/mth note at 16% interest. They assured me if I agreed the rates would only be this high for 3 months as I would be entered into a "premium package" and could come back after 3 months and refinance the car at half the current monthly rate with a lower interest rate. The ONLY reason I signed was under the assurance they provided about refinancing. In the financier's office, they 2 on 1 pressure'd me, they bribed me with offers that were already built in features on the car. They told me I'd have bumper to bumper extended warranty. My salesmen ran my insurance and lied about that price by over $100/mth. My salesmen also took my phone and wrote his own review. Since owning the vehicle I've realized every tire on the car is different and the add ons added on the contract dont actually work. I called to make an appointment with the financier for the refinance. The day before the appointment date I called to confirm and the person I spoke with had no idea what appointment I was talking about and without asking my name, credit score, or any relevant info, laughed and pleaded for me to not waste my time driving over because I wouldn't be receiving a refinance. In the end I've come to learn: The car doesn't have an extended warranty, they claim I can't refinance without putting more money down, and of course they don't care. They blame each other as why they can't help but along with the contract documents I have in hand writing the 3 month premium package plan layout and in NY contractual agreements are voidable if agreements are made unreasonably and ambiguously so we'll see. Please stop acting dumb, honor your end of the contract

  Business Response

  Date: 03/09/2023

  Please giv eme a call at ************ to discuss your complaint. thank you! 

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to car dealership to buy a used car, once we were there we decided for a car with a sale price of ******** as advertised, we had a 10k downpayment and agreed on monthly payments and everything looked ok on our end, but once they gave us papaer work to sign, they didnt tell us they were adding extra warranties to the car and ended up charging us 10k extra besides the sales price of ******** I uploded documents so you can see how they added more money to the contract, its stuff that we didnt need.

  Business Response

  Date: 03/07/2023

  we would like to resolve this immediately, please give me a call at ************

  Customer Answer

  Date: 03/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

  Many times I hahave called and they dont resolve my issue, calling them back doesnt do anything for  me as they always say they are not doing anything 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 03/30/2023

  please contact me at ************ to discuss and cancel your warranty