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Business Profile

Home Warranty Plans

Complete Care Home Warranty LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Warranty Plans.

Complaints

This profile includes complaints for Complete Care Home Warranty LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Complete Care Home Warranty LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 322 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for the 6 year plan for home coverage on 11/01/2021 and was told that if I didn't have any claims I could get my full payment back. I paid $1950.00 for a six year policy. I have not used it and wish to have my money refunded as promised. I am considering selling and would like my my back. My contract # is *********, transaction ID#***********. I have no way of contacting anyone at the business since there is no response by phone service number that was given is ************ quote # ************. Please help!********************************* ************

      Customer Answer

      Date: 02/25/2023

      Better Business Bureau:

      At this time, I have not been contacted by Complete Care Home Warranty LLC regarding complaint ID ********.

      Sincerely,

      ****** (******) **********

    • Initial Complaint

      Date:01/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two home warranty's from Complete Care Home Warranty on 09/12/2021 through 09/12/2027 for $1800.00 each for a total of $3600.00. With ************************* | Senior Account Executive Complete Care Home Warranty Direct: ************** . I called the company on 1/26/2023 to request a copy of my warranty's. The phone numbers have been disconnected ************** Website is gone It looks like they have closed. I am trying to dispute charges with my credit card company on 01/26/2023 may take up to 90 days for a full response. Im not sure what to call this a Scam, Fraud, Criminal theft. I paid in full i now have no coverage i was never contacted by Complete Care Home Warranty. Id like a full refund and help to pursue any options i may have to resolve this. Policy Numbers are #********* and #*********

      Customer Answer

      Date: 02/25/2023

      Better Business Bureau:

      At this time, I have not been contacted by Complete Care Home Warranty LLC regarding complaint ID ********.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:01/24/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filled a complaint, canceling my account and requested a refund back in August, Sept and October 2022, ************************* responded to the BBB on 10/10/22 and advised them that they would prorate and issue a refund back to **** would like to inform you that I have not received a refund from CCHW. Policy *********

      Customer Answer

      Date: 02/18/2023

      Better Business Bureau:

      At this time, I have not been contacted by Complete Care Home Warranty LLC regarding complaint ID ********.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:01/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a home protection warranty on August 6, 2021 and paid $1980 and it was to cover from September 6, 2021 through September 6, ****. My policy number is *********. I reached out to them today and it looks like they went out of business and I never use them so I want a complete refund of my $1980.

      Customer Answer

      Date: 02/21/2023

      Better Business Bureau:

      At this time, I have not been contacted by Complete Care Home Warranty LLC regarding complaint ID ********.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:01/23/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased our our policy in May 2021 since then we have put in two claims. One claim was completed and we had to pay $60 plus additional fees. When we purchased the policy we were told we would only have to pay $60. The next claim was denied they said the garage door opener was not covered, but its supposedly covered in our policy. We are currently trying to contact them and found out the number is no longer valid and cant contact the company. We paid in advance for a policy that was supposed to be in effect 06/08/2021 - 12/08/2024. We would like a refund. Its not a bargain or great discounted price if you dont get what was promised in writing. We paid in advance so we wouldnt have to worry about high repair prices and to have a sense of peace. Now it feels like we got taken for money we cant afford to just give or throw away. Please help. Our policy information: Policy Number: ********* Policy Holder: ******************************* Coverage Address: ****************************************************** Plan: Combo ************************** Roof Leak Term: 06/08/2021 - 12/08/2024 Plan Price: $975 (Payments made to "Complete Care Home Warranty" will appear on your credit card statement.)Service Call Fee: $60.00

      Customer Answer

      Date: 02/17/2023

      Better Business Bureau:

      At this time, I have not been contacted by Complete Care Home Warranty LLC regarding complaint ID ********.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:01/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We attempted to contact them to get a dryer fixed, when we tried to call them, we could only get an answering machine. We tried to contact them several times over a two month period. We then contacted BBB and found out they were no longer in business. We had the contract for just over a year and had used them one time with no complaint. We paid for $1950.00 to renewal a policy for an additional six years which started June 1st, 2022. If possible we would like a refund so we could purchase another policy elsewhere. Thank you for any help

      Business Response

      Date: 02/13/2023

      Dear *** ******,

      We regret any frustration that this has caused.  We are looking into that situation.  You are able to place a claim through the portal.  

      Thank you,

      CCHW

    • Initial Complaint

      Date:01/19/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a 3 year policy on 2 houses on October 12,2021. Paid the entire bill up front for the 3 years. Over $3000.00. I have not had to use the warranty yet but today when I tried to contact them, their phone numbers have been disconnected and the email doesnt seem to work. I saw online that the Government of ********** has sent them a cease and dissit for selling insurance without a license. I dont know if they are still in business because I cant get in contact with them. I feel like I was scammed by them, they took my money and closed up shop. I am attempting to dispute the charge on my credit card but I am finding that disputes must be made within 60 days of the charges. I was attempting to purchase another home warranty for an additional house today. I am very upset. I never received a notice that they were no longer in business.

      Business Response

      Date: 02/02/2023

      Dear *** *******,

      We regret any frustration that you have had however after reviewing your policies, we see that the one is inactive and the other does not have a refund.  If you would like to cancel the active one, you are welcome to do so.

      CCHW

      Customer Answer

      Date: 02/07/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       I would love to cancel my warranty but I cant reach anyone to do so  all phone numbers are out of service and the website is inactive. I am not sure how they expect me to cancel when they cant be reached. Unsatisfactory  

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *****************************




       

    • Initial Complaint

      Date:01/17/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am under contract with complete care home warranty company. I filed a claim for my refrigerator and I was told it could not be fixed and they would send me $100 towards replacing it. That was in April of 2022 and I never received a check. I called this month to put in another claim but the phone number is not working. I cannot get ahold of anyone and I am still under contract under March of this year. I would like a refund.

      Business Response

      Date: 01/31/2023

      *******************************,

      Thank you for giving us that information.  We will be happy to look into the missing check.

      CCHW

      Customer Answer

      Date: 01/31/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I can no longer make service requests because the number is no longer in service. Is there another number? Thank you for looking into the missing check. I am very concerned that I am not able to make service requests as I am still under contract with the company will you be offering a refund on the contract if you are no longer able to fulfill it. 

       

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************************




       

    • Initial Complaint

      Date:01/12/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with complete home care with a 3-year contract, i believe they have scammed us, and i wish I can get my money back in some type of way, I need work done to my house no one is answering the phones, I need help.

      Business Response

      Date: 02/13/2023

      ****** ******

      We regret any frustration and we will look into the issue you stated.  If you have a claim please go through the customer portal.

      Thank you,

      CCHW

    • Initial Complaint

      Date:01/10/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 5 year home warranty for over $1,000 and I am trying to get them to fix my stove and I cant get a hold of anybody. I need them to fix it or refund my money asap. Thank you so much for your help.

      Business Response

      Date: 01/23/2023

      ****************,

      We regret any frustration that this has caused.  You are able to go to the customer portal to place a claim or use our reimbursement option.  If you would like to cancel, you are able to however there is no refund. Please let us know what you would like to do.

       

      CCHW

      Customer Answer

      Date: 01/23/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that 

      My complaint has NOT been resolved because: Under Cancellation, section C, it says that I can receive a pro-rated refund? I have an oven that needs to be repaired asap and they also have no working phone number to speak with a customer service team since the number no longer works and emails are returned. I am willing to have the appliance repaired if they will send somebody out instead of a cancellation. Please provide a valid phone number. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

      Business Response

      Date: 02/13/2023

      Dear ****************,

      We regret any frustration that this has had however after reviewing your policy we do see that there were paid out claims and that there is no refund.  If you would like to cancel the policy still, you are able to.

      CCHW

      Customer Answer

      Date: 02/22/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I dont want my money back if you will fix my stove? Your phone number on the contract is no longer in service and the is no portal to make a claim. What is the new phone number that actually works? If you are no longer fixing appliances, then I expect a pro-rated refund. I have been trying to get this resolved for almost 2 months. Please help.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

    Complete Care Home Warranty LLC is NOT a BBB Accredited Business.

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