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Business Profile

Home Warranty Plans

Complete Care Home Warranty LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Warranty Plans.

Complaints

This profile includes complaints for Complete Care Home Warranty LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Complete Care Home Warranty LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 320 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/09/2023

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a home warranty that from Complete Care home Warranty with a contract date of December 24th 2021 through February 24th 2023. I have had two situations recently that I attempted to contact them to file a claim but cannot get ahold of them via phone and sent numerous emails with no answer. I paid for a 13 month warranty totaling $635 and have not been protected per the contract. If this company has gone out of business why weren't we notified, given a refund or had any communication to take the appropriate actions.

      Business Response

      Date: 01/23/2023

      *************************,

      We do see that there were two claims that were not covered under our policy that were placed.  If you have other claims you can go online to the customer portal to place the new claims.

      CCHW

      Customer Answer

      Date: 01/27/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      The website I previously used does not work and I cannot find any other website for this business. I have tried numerous times to call their phone number listed on my contract and its been out of service. I have not been able to get ahold of this company to file the claim! I expect them to reimburse me for the repairs made to my hvac system last month and need them to contact me immediately. 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

    • Initial Complaint

      Date:01/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I entered agreement with Complete Care Home Warranty, LLC on 11/20/2021 for 6 year term for $1800, paid in full. I wanted to reach the company to transfer my warranty to my new home. The main phone ************, service phone ************, and website no longer work. How is someone supposed to make a service request? Because there is no way to interact with this company, I would like a refund.

      Business Response

      Date: 01/20/2023

      Dear *** ******,

      We have emailed you a transfer form which we will need to do the updated address.  You are able to place claims through the customer portal if you are not able to connect to our phone line.  We are happy to look into this matter.

      CCHW

      Customer Answer

      Date: 01/20/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The business sent me a transfer form (see attached) to transfer to the new owner of my previous home covered by the warranty.  I was told that I could transfer warranty to my new home which is why I agreed to a long term warranty.  I am not transferring to the new owner.  This form does not do that or they have not explained how to do that.  Also, the form provides this statement: "I have read and understand all the terms & conditions listed in the User Agreement located at ****************************** and agree to be bound by them."  That web address cannot be found and therefore, neither can the T&C.

      This is the email text I received:

      **** *** ********* **** ***** ******* *** **** ********* ** ******** **** ******* ****** *** *** ******** ******** *****

      *** *** ****** ***** *** ********* **** ** ******************************* ** **** ** **

      **** ******************************************** *** *** ******* ** ******
      ****** ****** **** *** ****** *** ******** ****** **** ********* *** ******** ** *** *** ******* **** *** ***** ***** ********
      **** *** **** *** **** ********** * *** ****** **** *** *** ***** **** ** **** *** ******
      ****** **** **** ** ******* ** **** *** **********
      ***** ****
      ******** **** **** *********

      I responded with this email text:

      "I wanted to transfer policy to my new home address so account is still owned by me. I'm not transferring to new owner of my previous home.

      I would also like you to update my contract with the appropriate and timely way to contact you for a service request. I should not have to go to the BBB to reach you."

      I will await a response but wanted to respond to keep the complaint open.

      Thank you

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************************




       

    • Initial Complaint

      Date:01/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My dishwasher went out the repair came out I paid them *****. He advised the appliance could not be repaired. The company said they would pay some money for a new one. I had never received the money have contacted the company several times by phone . They said to email them so I emailed still do not have any type of response or the money for the dish washer this occurred 5/9/22 . I have called them numerous times then, I emailed them on 08/25/22, 10/22/22, 10/24/22, still with a negative response

      Customer Answer

      Date: 01/29/2023

      At this time, I have been contacted directly by Complete Care Home Warranty LLC regarding complaint ID ********, however my complaint has NOT been resolved because:

      [I have not heard from the business in reference to paying for my dishwasher replacement. I have attempted contact them with negative result. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      *******************************

      Customer Answer

      Date: 02/28/2023

      Better Business Bureau:

      At this time, I have not been contacted by Complete Care Home Warranty LLC regarding complaint ID ********.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:12/30/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a policy with complete care home warranty 3/2022 havent had to use till now, I need a repair to get fixed called on 12/29/2022, the number on my policy contract ************ the call gets dropped, called several times. Online states the company says out of operation since December 2022. Had no idea that the company went out of operation. My policy states I have coverage till 3/2023. Would like my repair to be fixed. This company was paid in full for the year.

      Business Response

      Date: 01/12/2023

      Dear *** ********,

      We regret any frustration.  If you have a claim you can go online to the customers portal. If you would like to contact us you can go to *******************************.

      Thank you,

      CCHW

    • Initial Complaint

      Date:12/30/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the policy on **** 2021 and paid $1,800 for a 6-year warranty. Last year I bought another policy from them on another house for $2,300. There's a problem with warranty policy ********** 6 covering **** ************** in ********* *********. The manager told me the central heat was not working and I tried to call the number listed for complete Care home warranty and it's not working. In addition, their website isn't working. Since it's winter and cold I have to get the system working what should I do?

      Business Response

      Date: 01/13/2023

      *************************,

      We regret any frustration that this has caused.  You are welcome to put a claim through the customer portal and use our reimbursement option.

      CCHW

      Customer Answer

      Date: 01/14/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       There is no portal and they have taken down their website and the phone number hasn't worked for 2 months.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

      Business Response

      Date: 01/27/2023

      *** *************************,

      Thank you for reaching out to us.  We are looking into the issues you have stated.  Please let us know if there is anything else we can assist with.

       

      CCHW

      Customer Answer

      Date: 02/10/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The last communication from the company was "we are looking into the issues you have stated" which is not a settlement it's just a request for more time. I bought two 6-year contracts from complete Care home warranty and when I tried to send in the receipts for a repair there website and telephone number was no longer working. The first response they sent me through you was I can send the receipt through their portal. However, since their portals down along with their telephone number I can't do that. I also sent them an email to info at complete Care home warranty with the receipt and got no response.... Here is the information on the contracts: #********* the length of the contract coverage is **** ***** to **** **** I paid $1,800..... The second contract is#********* length of contract is 3/23/22 to 323-2028 I paid $2,100.... *********** is supposed to pay for any unused year and can be canceled anytime. Consequently, instead of paying for the repair I will accept the return of money I paid for the unused years. Contract number *********** has 5 years remaining at $300 per year equals $1,500. Contract number *********** has 6 years remaining at $350 a year equals $1750. For the two contracts the total is $3250 that would be owed to me. I have attached a copies of the contracts.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

    • Initial Complaint

      Date:12/29/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Phone call from ***** *************** for home warranty with complete care home warranty. This call was in June ****. Complete home coverage with add on of arobic septic system. We paid $2500.00 for 6 years. We called for service as our heat is no longer working to find out that they no longer exist. ***** said company was in service for 30 years. I paid with my bank account and l never received anything from the company..we need a refund so we can fix our heat.

      Business Response

      Date: 01/11/2023

      Dear *** ******,

      Could you please provide us with your policy number?  We are happy to help look into this matter for you.

      CCHW

    • Initial Complaint

      Date:12/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased a home warranty through Complete Care Home Warranty on 03/22/2022 for $1386 with Sales Manager *************************. I called the company on 12/22/2022 to request for my AC/heater unit to be looked at but the phone number has been disconnected **************. I also tried to contact ****** **************, his number also has been disconnected. I have sent multiple emails since then trying to get a full refund if the company has closed but no response. I have tried to dispute charges with my credit card company but since its been over 60 days, they are not able to honor the dispute.

      Business Response

      Date: 01/11/2023

      *********************************,

      Could you please provide us with the policy number so we are able to look further into this for you?

      Thank you,

      CCHW

    • Initial Complaint

      Date:12/28/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wanted to file a claim and ph#'s don't work. I'm finding out the company has gone out of business. I paid $2300 for a 7 year warranty with a senior discount on 12/1/21. I need a refund of the remaining 6 years and have no way to contact them and can't afford to go elsewhere without a refund.

      Customer Answer

      Date: 01/22/2023

      Better Business Bureau:

      At this time, I have not been contacted by Complete Care Home Warranty LLC regarding complaint ID ********.

      Sincerely,

      ***************************

      Business Response

      Date: 01/23/2023

      Dear ******************,

      Thank you for reaching out to us.  Upon review we do see that there have been several claims that have been paid out and that if you would like to cancel, you will have a refund of $700.  If you would like to place a claim, you are able to go to the customer portal or please respond and we will cancel your policy as requested.

      CCHW

      Customer Answer

      Date: 01/28/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      We have never filed a claim with this company and would like proof of said claims! 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

      Customer Answer

      Date: 03/30/2023

      We have not received any response from the company other than they only offered $700 on your website which having the warranty for one year and one claim for a garbage disposal.  We paid $2300 for 7 years which should be -$328.57.  owing us $1971.43 in refund.

    • Initial Complaint

      Date:12/28/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contract accepted 06/28/2021 - 06/28/2027 to total $1950, paid in full at initiation for new construction home. First attempt contacting company 07/2021 by email for service call that was not responded to and I paid later for to private repairer. The problem returned later and others under my contract terms occurred should have been corrected. Multiple emails 11/2022 and later sent after multiple phone call to an inop phone number listed on contract and remains inop. The provider has made no attempts to contact this customer. Meanwhile my home is unwarranted. I wish a refund of all monies to total $1950 and contract cancellation, so to initiate elsewhere.

      Business Response

      Date: 01/27/2023

      ****************

      Per your request your policy has been cancelled.  A refund in the amount of $656 will be issued to you in 6-8 weeks.

      CCHW

    • Initial Complaint

      Date:12/27/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been trying to contact Complete Care Home Warranty about an oven fix. All numbers have been disconnected and we get a bounceback on all emails. Unfortunately we paid upfront and would really just like a refund.

      Business Response

      Date: 01/20/2023

      Dear *** *********,

      Thank you for reaching out to us.  We have reviewed your policy and see that there have been several claims that have been placed and covered.  We regret that you would like to cancel however there is no refund at this time.  Kindly let us know how you would like to move forward.

      CCHW

      Customer Answer

      Date: 01/20/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      We paid upfront and the company is no longer responding.  We have a claim that needs to be submitted but it seems they are not in business.  Thus, we would like a refund for all the money we paid upfront for the lifetime of our policy.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************************




       

      Customer Answer

      Date: 05/07/2023

      Better Business Bureau:

      At this time, I have not been contacted by Complete Care Home Warranty LLC regarding complaint ID ********.

      Sincerely,

      ***********************************

    Complete Care Home Warranty LLC is NOT a BBB Accredited Business.

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