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Business Profile

Online Gaming

Underdog Fantasy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

This profile includes complaints for Underdog Fantasy's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 415 total complaints in the last 3 years.
    • 271 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 03/26/2024 I placed 2 entry's on underdog fantasy for 5 dollars each to payout 100 dollars each I went to withdraw the 205 dollars on 03/27/2024 I already had 5 dollars left from before thats what made it 205 I went to withdraw they canceled it then they canceled it again on the 3rd time is when I realized they restricted my account and dont wanna answer any emails to unrestrict and give me my money I want every dollar!!!

      Business Response

      Date: 04/08/2024

      On 3/7/2024, the customer's account was restricted by **********************'s Fraud and ******************* due to breaches of the multi-accounting policy. All customers are permitted to open and hold one account on **********************, per terms of service. The customer was contacted the same day for a standard documentation review, and the account will continue to remain on hold until the proper documentation has been supplied.

    • Initial Complaint

      Date:03/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Underdog Fantasy currently has $498 of my money in the account. I want the money back. This is not a refund since it is my money. They are withholding it from me. I have been trying to contact them for over 3 weeks now and they ignore my messages. I have withdrawable funds in my account and they have restricted my account so I cannot withdrawal until I submit my documents which I have done twice now because they lost the first submission somehow.

      Business Response

      Date: 04/05/2024

      On 3/3/2024, the customer was warned by our Fraud and ******************* for withdrawing to a third-person source. All customers are permitted to deposit and withdrawal with sources that match the details on their Underdog Fantasy account, per our terms of service. On 3/14/2024, the customer violated this term again. In addition to these violations, the customer's account was flagged for deposit and immediately withdrawing funds. This is a separate terms of service violation in addition to the previous violations. On 3/25/2024, the customer's account was refunded $500 via PayPal and permanently closed due to continuous violations of the previously mentioned terms of service.

    • Initial Complaint

      Date:03/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up on 3/20/24 and placed an initial deposit of $100 not knowing what I was really getting myself into. Shortly after exploring the app I realized I did not want to participate and went to withdrawal. I then noticed I was not given the option to withdraw. In a way I feel like I was forced to place a bet in a hope that I win and my money would be returned. I contacting support requesting a refund and a closure on my account and have not gotten a response. At the time of my company my bets are still active and the events correlated with my bets have not taken place, so no money has been won or lost.

      Business Response

      Date: 04/05/2024

      On 3/20/2024, the customer reached out inquiring about our Money Back Guarantee promotion. As the customer qualified, they were forwarded the terms necessary to receive the refund, and Underdog Fantasy was instructed to continue. The customer was refunded their deposit and the account was closed, in-line with the terms the customer agreed to.

    • Initial Complaint

      Date:03/07/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I won $600 and i requested a withdrawal of $550. Underdog fantasy locked my account and denied my withdrawal. They emailed me asking me to show them that me and my fianc's identity.. Which i did immediately and with no problem. I went to the support chat discord which what they urge us to do. I messaged thr chat and the moderator deleted my message and blocked me from messaging further. I now realize that underdog fantasy is flagging withdrawals of $500 or more and locking peoples accounts and stealing their money. I have screenshots of the moderator INTENTIONALLY deleted messages about them scamming and stealing people's money. I have done nothing wrong.. I withdraw using my fianc's PayPal (And she IS NOT A PLAYER ON UNDERDOG FANTASY)

      Customer Answer

      Date: 03/14/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************************



       

    • Initial Complaint

      Date:02/29/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested a withdrawal on 02/26/2024 and I still have not received it. They claim withdrawals are easy and fast but they are yet to respond to any emails anymore. I am requesting my funds be distributed. $450 is owed to me.

    • Initial Complaint

      Date:02/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I won $450 last night and I go to withdraw and it tells me I cant. Then I wake up this morning and it says my account was closed and I had my money on there.

      Business Response

      Date: 03/20/2024

      On 9/22/2023, the customer was flagged for a violation of **********************'s terms of service. Multi-accounting is prohibited on the platform, and the customer was in violation of this term. On 9/27/2023, the customer's account was cleared and they were informed that future violations of the these terms would result in a permanent account closure. On 2/29/2024, the customer was in violation of these terms once more, operating multiple accounts. After our Risk & Fraud team reviewed the account activity, they notified the customer that all accounts will remain locked and that all account activity would be put on hold. 

    • Initial Complaint

      Date:02/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was playing on underdog and usually I cash out to around 200 dollars every winning but 3 days ago I won 400 dollars and tried to withdraw to my PayPal but then I got a email saying my account was under review and I submitted my documents so Im still waiting on my 400 dollars to either be placed in my PayPal or back on my account

      Business Response

      Date: 03/14/2024

      On 2/28/24, the customer's account was restricted by our Payments team for using a withdrawal source that did not match the details on the Underdog account. All deposit and withdrawal sources used must match that of the account holder. On 3/1/24, the customer's account was cleared after review, and the withdrawal was processed to the provided PayPal address.

    • Initial Complaint

      Date:02/29/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried depositing 100$ in my account when I first signed up. My card was repeatedly denied. I then requested support and they said my card did not have the desired funds. I then check to see that my account was charged 3 times for 100$. And theres still no money in my account on **********************.

    • Initial Complaint

      Date:02/29/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been using underdog since October and i havent won much. Then i won 54 dollars the other day and cashed it out. then i won 355 dollars more and when i tried to withdrawal it i was banned. its not fare. I contacted every form customer service on ********************** that i can and no response yet. i just wanna be able to withdrawal my earnings and move on i have all the evidence. Also they have a customer service phone number but it takes you straight to voicemail.

    • Initial Complaint

      Date:02/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited a total of 25 dollars through my friends paypal due to mine not functioning at the time. Since then my account was suspended and i am unable to withdraw. i won 326$ and had a pending withdraw. the withdrawl was pending for 2 days before being suddenly cancelled and my account was suspended. This has caused a considerable headache and I no longer want to use this service as it is nothing but a scam that they try to avoid paying you out when you win. They have asked for my friends documents, even though it is my account. i want my money out of the account. Do not use this service it is a a scam

    Underdog Fantasy is NOT a BBB Accredited Business.

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