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Business Profile

Optical Goods

GlassesUSA

Headquarters

BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

This profile includes reviews for GlassesUSA's headquarters and its corporate-owned locations. To view all corporate locations, see

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GlassesUSA has 11 locations, listed below.

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    Customer Review Ratings

    2.34

    Average of 808 Customer Reviews

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    Review Details

    • Jeffrey O

      Date: 08/22/2024

      TERRIBLE COMPANY! The glasses we ordered were not made correctly per the prescription we provided. We verified this by using another pair with the same prescription. We returned the product and it was verified by them that they received them and we were approved for a full refund. They say to allow ***** business days to process the refund. It has been well over a month and we still have not received a refund. You cannot get a live person on the phone. Every time I go to live chat I get the same answer, "We will turn this over to the business office and they will get back to you in 2-3 business days" and they NEVER get back to me. I have also ran the same circles with emailing them. You get a robot response but no real people want to talk about why I have not received my refund. DO NOT USE THIS COMPANY!!!!

    • Norma D

      Date: 08/20/2024

      I ordered glasses for my 12 year old daughter, and paid the additional fee to upgrade the year coverage which included repairs if needed.Fast forward, I am in need to repair the arms, and I contacted GlassesUSA. They keep telling me they will get back to me 2-4 days to resolve the issue.It has been 11 days. I reached out to them 3 times by chat already, and I keep getting delay after delay with no resolution to the case.I even tried to call and speak over the phone and could not get to a live agent.GlassesUSA does not deliver on the promises made to their customers.They have lost a customer and I will advise my family and friends not to buy from them since they do not deliver on their warranty.Date of experience: August 20, 2024

    • edward M

      Date: 08/20/2024

      Horrible service...almost impossible to get an answer from the bots...even live person Chat was about as in-effective as the bot...went in circles for days trying to upload prescription- used different browsers, phone, etc...paid extra for fast shipping, and after a week still only processing. Never again

    • Maureen S

      Date: 08/18/2024

      I can't really say more than what's already been said in other people's reviews. This seems like a fake company with no customer services to speak of. The chat function is all AI and when you do get a "human" they use copy/pasted answers and close out the chat even if your issue hasn't been resolved. I bought glasses for my daughter and had to initiate a return. It takes forever and you have to pay to send the glasses back to them with a tracking ID. I finally get the glasses back after over a month and they sent me the wrong glasses; sunglasses that my daughter cannot use. This company should not be able to participate in the industry of providing people with prescription eyewear that people depend on to function with virtually zero people equipped to handle customer issues.

    • Angel N

      Date: 08/17/2024

      I ordered 2 pairs of glasses from them 2 weeks ago and I paid $13 for the express shipping which wa supposed to be delivered in 3-5 business days. I just got one pair delivered the other is still in production you cant talk to a real person at all. Its all AI run arounds. This is the worst place I have ever ordered from. Everything is auto prompted with the same 3 answers to everything. This company is a total scam and I cant even get my money back.

    • Yusuf K

      Date: 08/17/2024

      I ordered prescription glasses froum Glasses Usa at 25 june. Because of my glasses broken and i cannot work and travel with this way. I choosed express delivery and today august 17. I'll leave from US 5 days later and i didn't get my order yet. When i try to reach them they are sendin me to the virtual assistant. I'm so regret to give order from them .

    • JULIE C.

      Date: 08/15/2024

      This company is a scam. They use robotics or AI to do business. I purchased 3 eyeglasses in June of 2024, received AI responses that my orders were received, and working on it. Later, I received an email that one eyeglasses was out of stock if I wanted a refund. I chose another eyeglasses from the same brand and requested credit which I did not get a response. I made so many phone calls trying to talk to a live person but returned to **. This is now August and I am tired of dealing or chatting with non-human so I sent a final email that I will complain to the *** about my horrible experiences. They got it and responded that it was due to technical failure and my replacement glasses was shipped out after I sent them an email on 8/11/24. I wish there was a zero score. This one star is too much for all the stress that I went through to get to this point.Please beware of this and other companies using AI instead of humans to run business. They are scammers legitimately.

    • Susan S

      Date: 08/15/2024

      I ordered glasses on 07/17/24. I entered email incorrectly, and tried to contact glassesUSA many times by phone and online. The order confirmation accidentally got deleted with my ***** daily political emails so i did not have an order number. Speaking to a human seemed a fair way to resolve the issue, but, ****, speaking to a human is not part of the business model for this company. Today i got a message that my order has met with shipping problems. I am a 74 year old retired public school teacher who, in ******** was swindled out of $7900, half of my nest egg. Thats why Im trying to get glasses for about half what the optometrist would have charged. Needless to say, i am nervous about ordering online. I hope this company, glassesUSA, gets NO stars (cant seem to delete the one i gave them). Thank you for what you do. I just want my $257 back soon.S C ********

    • Amadin C

      Date: 08/14/2024

      I ordered a pair of glasses and received the wrong glasses and prescription. I sent them back and they were received by the Glasses USA warehouse. 2 months later, after many conversations with live chat customer service, I still haven't received a refund or any concrete answers. Finally, I got a hold of a live person on the phone who gave me the same response. I forwarded you a response, and you will get an email shortly. Still nothing!!! Don't ****** your money on this company. I donated 400 dollars to them with no communication from them

    • Jarrod S

      Date: 08/14/2024

      This place is a scam. Glasses are in production forever, refund never happens, cannot speak with a representative of the company. Stay far away. I feel like such an idiot.

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