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Business Profile

Optical Goods

GlassesUSA

Headquarters

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BBB Accredited BusinessB Rated by BBB

Reviews

This profile includes reviews for GlassesUSA's headquarters and its corporate-owned locations. To view all corporate locations, see

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GlassesUSA has 11 locations, listed below.

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    Customer Review Ratings

    2.34

    Average of 808 Customer Reviews

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    Review Details

    • Samantha E

      Date: 08/12/2024

      Buyer's Beware!!!!! This company is horrible!!! There is no human representative to speak with, only AI. I ordered frames on 7/29/2024 and paid for the express delivery (3-5 business days). I got a message on 8/2/24 that the glasses were "In Production" and then "Shipped." To date (8/12/2024), I have received no further communication. I tried to call, email, and even chat talk from the website and received no further information. All communication takes you to AI. I have no idea where the glasses are or if I'll even receive them. I'll never order from them again and will provide honest comments everywhere to alert future customers of their HORRIBLE services!!! If I could give them zero stars, I would have. JUST HORRIBLE.

    • Doreen C

      Date: 08/12/2024

      I dont even wanna give them a one star because you cant really communicate with them. You get a computer generated message. No live agent to speak with like at one 800 contacts. Thats a better company. Yes you may save money with eyeglasses USA, but I dont know when Ill ever receive my contacts confirmation of it being shipped and I ordered them a week and a half ago paid for them and I have not gotten a confirmation very upsetting because I needed them. I feel like Im dealing with a company.

    • Bin D

      Date: 08/10/2024

      this is not a good company to business with.1. there are no way to ask real people about your order if they were over process time.2. after a lot of time call and pick place new order then I can talk to some one and the one of those, I don't like is *************. He was very rule. I remember he said " you have to wait whenever your glasses come"3. there arent any manager to talk for fix problem. they said only way talk to manger is request call back.4. Manager never call from request on time. they said manager will call after request in 24 hours. however, when I write this review they didnt call me in 48 hours.5. online chat is fake because you can check status your order online. we can not talk to any customers service about the delay order.6. they will lie to you a reason for delay. in my situation, some give me " your glass out of order so they will late in production". other reason from different customer service " your frame is defect so product team need to replace new one", and other " the blue lenses are out of stock, they need to restock so your glasses are delay".7. they are never email your if any problem about your glasses delay. only reason I can talk to them is my glass out of process time of production.Finally, I hope whoever want to order from this website please think very carefully if you want to wait your glasses over 3 weeks and you can not ask them about your glasses after your order. Additionally, it is very hard for return after you received and glasses wasn't fit your face because only way you can talk to real human customer service is pick place new order option when we call them.

    • Sarah R

      Date: 08/09/2024

      Poor service and undelivered product. Ordered glasses July 4 and tracked them to delivery on July 23. Tracking claimed package was delivered, but I did not recieve it. I tried contacting the company to figure out what went wrong, but was unable to speak with a person, just an endless loop of virtual chat with a computer. I waited the 48 hours to file my issue with the undelivered package (with the virtual chat) and was told I would be contacted within 5 days. Two weeks have passed and I still have not been contacted, and still cannot reach anyone with this issue. I sent an email to customer service, and recieved an auto reply that the customer service inbox was not monitored, and was directed right back to using the virtual chat. I cant speak to the quality of the product, since the service was so poor that I never recieved it.

    • Susan E

      Date: 08/07/2024

      I ordered 2 pair of sunglasses using theirtry me on app. The single I received do not fit my face the way their app showed. One pair, Oakleys, are so cheap. There is no way these plastic sunglasses cost what they did. I cant get a live person and they are refusing to let me return them. I received them 3 hours ago.

    • Shad N

      Date: 08/07/2024

      This place is a scam. Worst customer service. I placed two orders and never received anything. ****** dollars, no refund, and nothing but the run arounds.

    • Kristi J

      Date: 08/06/2024

      HORRIBLE COMMUNICATION. For the amount of money that I have paid for these glasses, customer service and shipping should be top notch. My glasses apparently have been sitting somewhere in route at the same location - and NO updates have been entered since one week ago!I've emailed customer service twice and have received NO response and this is not acceptable.My order was quite simple - for basic readers with a normal coating.You have over $200 of mine, and I have nothing from you - not even a reply as to why the tracking information on my glasses hasn't been updated in ONE WEEK.NEVER AGAIN will I order from this company.

    • Cheryl H

      Date: 08/04/2024

      Ordered glasses on July 20th with expedited shipping 5-7 days. I received different shipment dates from tracking and via email. Still have not received them. Shipped from state I live in but now is several states away, via tracking the shipment per their information. . Its now August 3rd and I still do not have glasses. When I inquired today on site was told give 15 days and they may refund shipping. I perceive this to be taking advantage of consumers by charging expedited shipping cost and not delivering as promised. I will watch for refund on shipping which should be honored and hopefully they do but very displeased.

    • Catherine D

      Date: 08/02/2024

      Totally dissatisfied with this service; horrible mistake that cannot be undone. Never able to speak to a human; everything is digital; no human beings; no physical office. Tried to change the frames on 2 pairs of glasses; was assured that the change had been made; had to pay an additional $180 for the new frames, for a total charge of $970. Waited three weeks; glasses were delivered, but only one of the frames was changed from ********** to ****** *****. spent hours trying to get through to a human with no luck whatsoever. DO NOT BUY ANYTHING FROM THIS TERRIBLE SERVICE, YOU WILL REGRET IT. ZERO STARS.

    • Craig F

      Date: 08/01/2024

      Very disappointed after waiting 2 weeks for my new prescription sunglasses the order was wrong. The sunglasses I ordered with Blue Mirror tint and they were plain grey, no mirror. When I tried to call and speak with their "Live Support" all I get is an AI message with questions. Then they send me to an online Chat that is also AI asking me questions that it doesn't understand. After about 15 minutes it sent me to a "live person" I think who basically sent me back to the website to fill out a return form. I can't get replacements until GlassesUSA receives the wrong sunglasses back.This is typical these days. No quality control and the customer suffers. Beware when buying ********************** online.

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