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Business Profile

Optical Goods

GlassesUSA

Headquarters

BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

This profile includes reviews for GlassesUSA's headquarters and its corporate-owned locations. To view all corporate locations, see

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GlassesUSA has 11 locations, listed below.

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    Customer Review Ratings

    2.34

    Average of 808 Customer Reviews

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    Review Details

    • Sabrina S

      Date: 01/10/2024

      Their contact us is useless. Chat, email, and phone are all automated. No live person or team member. The glasses I have ordered have been in production for 5 business days. Thats more than the 3 business days it says on the status. If glasses are shipped by Friday, I will be cancelling my order. Especially if there is no live person.

    • Mike M

      Date: 01/10/2024

      Shipping was quick and tracking information was pretty useless. The shipping package was a thin plastic sack with no padding. The Eyeglass case was damaged and the glasses were the only thing in the eyeglass case. No protective padding or polish cloth to protect the glasses. Glasses were just rattling around in a damaged case that was thrown in a plastic bag and shipped. Luckily, the frames were ok and not damaged. Overall satisfied with the product but the care in shipping was very underwhelming.

    • Meredith H

      Date: 01/10/2024

      The shipping was a bit slower than anticipated/advertised, and one of the pairs I ordered doesn't feel particularly sturdy for the price I paid. But the other pair is great, and they did arrive well packaged.

    • Leonard D

      Date: 01/10/2024

      I returned them because the PD wasn't accurate. It was impossible to speak with an actual person to discuss the issue.

    • Danny D

      Date: 01/09/2024

      Ordered a pair of glasses 12/31. I understand no production on 1/1. 6 days later no news no updates just still in production. They claim my lenses take 3 days to produce. Hopefully I get my money back. Cancelled immediately and will never recommend them. Going to my local optician instead

    • Debbie B

      Date: 01/08/2024

      Received the order quicker than expected! Came with an impressive case too!

    • Gary B

      Date: 01/08/2024

      Timely service. Lenses were correct. My only issue was the process to determine the correct size of frames to order. The charts were a bit confusing and difficult to navigate. Satisfied with my purchase, however.

    • Diane M

      Date: 01/08/2024

      Need to go out of business, used to purchase from this Company and now will never again. Would give them a zero if I could, Beware do not purchase glasses from them.

    • Henry V

      Date: 01/07/2024

      I love my new glasses ?? and my next pair will be soon. With in a month. Thank you for your service.

    • ibrakhim C

      Date: 01/07/2024

      After spending $317.50 all I received was fake ******* glasses with poorly made glasses ( literally two pieces of glass glued to each other. I did attempt to return the glasses and even have the *** return receipt. It's been weeks now and on the status of my return all it shows is that the return is still in process and that glasses aren't even on the way to them. After attempting to contact customer service, I failed because no human beings were working at costumer service, all bots. I have come to realize that I probably lost my money and am left with no glasses. I'm just hoping that the BBB team will be able to help me. Thank you for your time.

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