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Business Profile

Optical Goods

GlassesUSA

Headquarters

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BBB Accredited BusinessB Rated by BBB

Reviews

This profile includes reviews for GlassesUSA's headquarters and its corporate-owned locations. To view all corporate locations, see

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GlassesUSA has 11 locations, listed below.

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    Customer Review Ratings

    2.34

    Average of 808 Customer Reviews

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    Review Details

    • Steph C

      Date: 11/19/2023

      The frames keep sliding off my nose and wont stay in place. Other than that the orders fine.

    • Ashley R

      Date: 11/19/2023

      I was skeptical about ordering glasses online but it was so easy and I got them so quick. I want to get more now. I would definitely recommend GlassesUSA if you are shopping for glasses online. Great quality and came with a nice case and fancy cloth. I love it!!

    • Joseph M

      Date: 11/18/2023

      I received my order however there were some questions regarding order. 1. there were an extra set of lens in my order which I not sure why ? 2. The Ray *** lens cloth had been opened and used. Trying to contact you is useless too much phone automation and takes for ever to reach a live person! still would like to talk to someone concerning this Order! Your 24/7 availability is a farse!!!!!!!!

    • Garon H

      Date: 11/17/2023

      I absolutely love my new glasses. The fit is perfect and the prescription is spot on.

    • Sheri S

      Date: 11/17/2023

      The prescription was wrong and I had to send them back. I havent received a confirmation on them getting returned and there is no way to find out with this ************ thing. This is the second mistake and it would be really helpful to be able to speak with a living person and not a chat bot.Could have been resolved by now.

    • Joseph M

      Date: 11/16/2023

      I have had nothing but problems with my order. I uploaded a picture of my prescription and checked that it matches. I received glasses that are blurry near the bottom of both lenses. customer service rep told me that i entered **** instead of 9.5 in left eye. which i get can make things blurry, but if it just a problem with the left lense, that wouldn't explain why the right lenses is also blurry its almost like these were crafted as progressive lenses. i have submitted a return request and wanted it to expedite it and when I asked about it the representative told me they couldn't answer the question and ended the chat after copy and pasting what they just said that danced around my question. When i ordered the glasses it said that my glasses would take till the 8th to finish making, it took till the 10th. today when i contacted them asking where my order is they had no idea. the order was ***** delivered later on in the day, however the lenses had smudges and oils all over them the case was dirty and it took a long time to get here. i have no other form of vision aid and am left blind. A "return" request was sent to allow me to receive the replacement pair before i send in this pair. iv'e had nothing but problems, and nothing but reps that are unhelpful. To allow a representative to end a chat because i told them that they are just copying and pasting and not answering my question is insane. when there is a problem it seems that the reps just want to throw it back at the customer. I used insurance and can not refund as i am not the primary and will not receive the money. I have spent way to much time just trying to get things fixed. This is unacceptable businesses practice's! There is almost no way to talk to a living person. terrible customer service. It is a complete surprise to me that insurance companies are even allowing you to use benefits with them with service like this. i have yet to receive any emails about the return process! BBB should no back this!

    • Katherine D

      Date: 11/16/2023

      Like my new glasses, affordable for good quality. The website was easy to navigate. I wished I knew that the case was included instead of getting an extra one. I'm thinking of getting a smaller frame as the ones I got are a little big but still doable.

    • Heather M

      Date: 11/16/2023

      I received the glasses, but they are way to big for my face in fact they wont stay on my face. I returned them the same day and am awaiting a full refund.

    • Colonel S

      Date: 11/16/2023

      Arrived and everything looks great. I can see out of them. The last pair had a bent right ear- how did it get by inspection before being sent? Anyway this order worked out great along with the help from the online folks.

    • Larry G

      Date: 11/16/2023

      I have used GlassesUSA for about 5 years now. Every pair I ordered have been exceptional! I learned not to enter the rx, but to upload the rx received from the Dr ******* which matches my rx to a tee! I will continue using them in the future and do recommend GlassesUSA.

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