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Business Profile

Optical Goods

GlassesUSA

Headquarters

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BBB Accredited BusinessB Rated by BBB

Reviews

This profile includes reviews for GlassesUSA's headquarters and its corporate-owned locations. To view all corporate locations, see

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GlassesUSA has 11 locations, listed below.

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    Customer Review Ratings

    2.33

    Average of 810 Customer Reviews

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    Review Details

    • Tom T

      Date: 05/23/2023

      If your company was here in ************* where I am, I would take you to court. I ordered to pair of frames and you acknowledged you received my prescription. You send me the two pair of frames that I paid for the lenses where with no prescription, I had to send them back to put the prescription on. You gave a credit to my account. I couldn't talk to any one to get out I chose a frame and made sure the prescription is in my order I paid for one pair use the credit plus $37 more. your company should be forced out of business and be fined.

    • Amanda M

      Date: 05/22/2023

      I was told production of my glasses would take 6 business days or less. I paid extra for fast shipping. It has now been ****************************************************************** an answer as to when they will be ready to ship. All they offer me is apologies for the inconvenience. I ask for a discount and was denied. No one ever responds to my emails. Also dont even bother trying to call to speak with a real person. The customer service number is a never ending loop of automated responses. You have to go on the website and chat, even there the response are limited. Very frustrating! I was mislead and they are too cheap to make it right! I will not order from them again!

    • Gracie F

      Date: 05/22/2023

      GlassesUSA always ships my order on time. They even ship it faster than the shipping speed i pay for. They have great customer service and always get back to me within 2 business days **** Recently, i had an order go to my old address and i couldnt get it and they just resent a new order to my current address for no additional cost. Prices are better than lots of other places and they always have coupons and promotions going on. I dont think Ive paid full price for any of the orders Ive made on the website. I even got a pair of glasses free with my contacts. My eye doctor tried to charge me over 150 dollars for contacts that i can get here (the same exact brand and type) for less than 80 dollars. I will never buy contacts anywhere else.

    • Don F

      Date: 05/17/2023

      Over the last few years I have ordered eyewear from glassesusa. I have always been good with the speed with which I have gotten my glasses. I assume that the timing will be around 3 -4 weeks depending on the shipping method. For support I never use the phone. I do find that getting to a person on the phone is difficult, but I have found that the **** service they offer and the people on the chat are very responsive and helpful. I have found the secret to the chat is just state immediately you want to talk to a person and not go thru the automated. I recently had an experience where I did have to take advantage of the advanced warranty. There was some confusion to begin and I could see that there was some confusion with the warranty. I got on the **** and with in 15 mintues I got committment to resolve the issue and with in a day I had an email response providing credit for a new pair of glasses vs just replacing the return.

    • Chris S

      Date: 05/16/2023

      I purchased the full "20/20 insurance" coverage that promised to replace my glasses in the event they break, even if I sit on them or do something that is my fault. After wearing the glasses for a few months, the cheap metal just snapped off my glasses through no fault of my own after I had them for a few months. I have submitted a claim 4 times, called their number (you can't speak to a live person), and have visited their live chat, and promised a follow-up that never happened. Almost 4 weeks since I submitted my initial claims and NO ACTION has been taken on their part, only empty promises. This scam company should be shut down. They are thieves.

    • Janna E

      Date: 05/16/2023

      Ordered April 17 because my insurance accepts them. Its now May 16 and I just found out my frame is out of stock. Theyve emailed me three times to pick a different one, and Ive responded three times. Ive talked to customer service probably five times already between chat and instagram. They cant tell me anything other than theyre aware which really doesnt help. Im going in circles with this company. They sure billed my insurance quickly but I doubt Ill ever actually see a pair of glasses.

    • Mackenzie M

      Date: 05/13/2023

      Terrible. Just terrible. 40 days into process I cancelled and reported fraud on credit card. Hoping for the best on that. **************** tells you that the production team will get back to you in 1-2 business days. And your glasses are always shipping within 6 days. But I finally gave up hope. Dont buy from GlassesUSA

    • Nathan S

      Date: 05/10/2023

      I lost my Glasses and recently went to the Eye Dr *** new Prescription. looked around for the frames i wanted and went to Glasses USA. they said 3-6 business days for production and **** days shipping. Well its been 15 days in production and still cannot find out why they have not been shipped yet. Of course you cannot speak to anyone and chat just sends you in circles. very frustrating for several reasons. 1, i need my glasses. 2 i have no idea if they are even going to come. 3. not being to talk to someone to find out if there is a problem is the last straw. If if ever get these i will be surprised. Horrible experience.

    • Tr C

      Date: 05/10/2023

      Horrible company with false promises. The site says 5-7 business days. Well I ordered a pair of prescription glasses a month ago and still havent received them. Nor do the tracking link list a delivery date. It says no delivery date available. Such foolishness! Also i havent been able to get a live person on phone through the customer service department. NEVER AGAIN WILL I ORDER FROM THIS PLACE.

    • Jean F

      Date: 05/07/2023

      Glasses USA was a great experience. They were able to obtain my prescription from my optometrist without me having to go in person. They have a very large selection of designer frames at very reasonable prices whereas my regular place is very limited but expensive with add ons I received two pairs of *********************** with transition and other features very reasonable and came packaged very nicely. I would recommend them to family and friends.

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