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Business Profile

Optical Goods

GlassesUSA

Headquarters

BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

This profile includes reviews for GlassesUSA's headquarters and its corporate-owned locations. To view all corporate locations, see

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GlassesUSA has 11 locations, listed below.

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    Customer Review Ratings

    2.33

    Average of 809 Customer Reviews

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    Review Details

    • Ahmed G

      Date: 11/21/2022

      Terrible customer service, generic replies when you complain about something and terrible shipping.

    • Isaac D

      Date: 11/14/2022

      Glasses USA supposedly offers a year-long warranty to glasses when you purchase and have the option to extend that service. When I bought my glasses, they came in fine. One of the screws wasn't secured or something because the frame fell out and chipped on the side. I asked for a repair which they refused. I asked if I could have my money back, but they declined. They then sent me multiple-page documents of a policy stating they would not provide refunds. The "warranty" is a 50% store credit for the item. So not even enough to purchase a new pair. This policy is not clearly explained well to purchases. Buyers beware.

    • Amy W.

      Date: 11/12/2022

      They are a scam. Charged me $332 for my glasses upon order. 7 days later, sent me an email stating my frame was out of stock ?? so I immediately replied with replacement options. I have received multiple emails stating that my glasses are being processed despite their website order tracking only saying order received. I keep asking them to provide me with an order update - which glasses am I receiving and what is the cost breakdown and they keep sending me automated replies. Most recently they said my order has shipped despite online order tracking still saying only received and no updated frames. They make it difficult to talk to an actual person. Their live chat is a robot who cant answer any actual question. You have to lie on their phone line and say that you want to place a NEW order just to get a rep on the phone. If you say you are checking on an existing order, they redirect you to more automated options that are absolutely worthless then they hang up your call. I finally got someone on the phone who said my order has been shipped. I asked for a tracking number and he said the order hadnt been processed so he could not provide that. Im confused - has it shipped or has it not been processed? They charged my card three weeks ago and seems like theyre just giving me the run around. Oh to make it better, I asked the guy on the phone which glasses I was getting since my original pair was out of stock and no one ever confirmed my new pair - he said the order stated I was getting the ones they emailed me were out of stock. Oh okay, so basically no one has updated my order and they just took my money. Such a scam.

    • Paul P

      Date: 11/11/2022

      Horrible customer service. Can not get any live person on the phone. I sent back the glasses for being too strong of reading magnification power, and that was 3 months ago August 2022 It is now November 2022. I inquired about where my corrected glasses are, and I got asked via email about the prescription info. This info is on your website, I need the reading power lowered from **** to ****. This was the third time I had submitted this information. 4 different customer service representatives, that all get the same answer. I used them 2 times in the past. This will be the last.Not to mention I paid for the rush service and they took a month to send out my glasses in the first place. Utterly disgraceful.

    • Thomas T

      Date: 11/02/2022

      Do not buy eyeglasses from this company!
      Lesson learned. Going to review BBB before ordering anything online from a company that I don't personally have experience with. Similar to other complaints, they use an offshore call center solely to make excuses for non-performance. Company claimed my eyeglasses, ordered on 10/17/22, were delivered to *** on 10/25/22, As of today, a week later, *** hasn't even received the package yet so who knows when or if they will actually arrive or whether they will be acceptable. Although the advertised prices seem reasonable, my order for progressive glasses ended up costing over $400 since everything is an add-on, no bargain even if they were delivered when promised. If you want glasses quickly, go to **** ********.

    • Rebekah P.

      Date: 10/28/2022

      The glasses themselves are fine. The customer service is horrendous. You cant talk to anyone who can actually affect change to your situation. They have to send emails to the people who can make changes and provide service. They take forever to ship your glasses. I sent a pair back to be exchanged. It took an email from me to get them working on the new pair 6 days later. Then they started emailing questions I promptly answered. Then they emailed me that they were unable to process my exchange request due to the price of the new frames being higher and gave me a store credit. Had they processed the exchange when they got my glasses, the frames were on sale for $26 less than the ones I originally got. Now Im fighting for my money back. Like I said, the glasses are good quality but getting them is a hassle!

    • Maureen

      Date: 10/24/2022

      I ordered 2 pair of glasses and paid the bill with all the fees and taxes, Or so I thought. The next day I received an email stating I needed to pay an additional $30 dollars because my prescription requires prism. So I paid it, plus tax again, never being told about this charge the first day or anywhere in the fine print. But its fine, whatever. That was Saturday, this morning I was awakened by my phone going off at 6am. Another email from GlassesUSA. The email states they need yet another $30 plus tax for the prism in my other pair of glasses before they can even start processing my order!! I'm livid at this point and just canceled the entire order, I was informed it would take 10- 14 business days to receive a refund on my card. I should have come here first.

    • Phyllis Z

      Date: 10/20/2022

      Incompetent or is fraud their business model. Its been 2 months since I paid for glasses that I dont have. Their promotions are crazy so I called to confirm price before placing order. Placed the order, they sent glasses with the wrong prescription. I returned them, and they asked for prescription again to remake them. They dont provide updates. I used chat to follow up and they didnt have any info. Then they sent an email asking for more money. I said no and demanded a credit to my card. The next day the happiness team offered to make them at the original price. I accepted, but never received a confirmation. Tried to follow up. Chat has no info, they dont respond to email, you cant reach anyone by phone. I asked for a refund again. No response after repeated emails. Filed a charge-back to get my money back. Just stay away.

    • Toyane C

      Date: 10/19/2022

      This company charged my card for $1 trail package then a week later took $32 from my account without my knowledge or consent. I had a trail package so why would I order without getting comfortable with the new contacts? They sent out another package to a address that I was no longer residing after speaking to a supervisor informing me that it was sent out by mistake! For 2 weeks now I have been lied to by several different reps and supervisors regarding my refund back for goods I didnt order nor receive! They keep lying and misinforming me. I have an email dated 10/8/2022 that my refund has been processed and may take 5-7 business days and here we are business day 8 and theyre still giving me a hard time after having my bank on three way to witness the conversation. Today I will dispute chargeback and never do business here again $1 trail package turned into fraud!!

    • Rich F

      Date: 10/15/2022

      Fantastic place to buy glasses and very much satisfied with the service and delivery

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