Complaints

This profile includes complaints for Rainbow Shops's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rainbow Shops

  1000 Pennsylvania Ave Brooklyn, NY 11207-8417

  
• 

  Rainbow Apparel

  8130 Mall Pkwy Lithonia, GA 30058-2545

• 

  Rainbow Shops

  5200 Salem Ave Dayton, OH 45426-1708

• 

  Rainbow Ag, America's Country Store - Ukiah

  920 Admiral Callaghan Ln Vallejo, CA 94591-3680

• 

  Rainbow Shops

  10 Franklin St Ste C Bloomfield, NJ 07003-5786

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am filing this complain because I placed a layaway on or around 11/20th at Rainbow on ************, with and expected final date of pickup on, or around 12/20/23. I received a call from ******, or ***** )Store Manager) on 12/09/23 this email in reference to the layaway that I placed with the Rainbow on ************ Drive on. ***** stated that she was calling me because I needed to pick up my layaway by 12/11/23 due to Christmas. I did not understand that and explained to ***** that my receipt states I have until 12/20/23 to pick up. ***** repeated she was told to advise all customers. I explained again that the receipt stated that I had until 12/20/23, and I have no missed payments, Therefore, if I am being forced to forfeit the layaway at no fault of my own that I would like to request all of the funds, and not be charged a cancellation fee. as I am not cancelling, but the store manage is cancelling the layaway. Rainbow typically keep a ***** fee for return layaways, but considering I am not cancelling I requested that ***** include the cancellation fee with my refund. I then asked whether ***** could at least hold the layaway until Dec 12th, or 13th, and she replied no, in a very unwilling manner. It is very unfair to longtime customers to have a layaway cancelled at the hands of the Store Manager, but not be compensated for the ***** fee that is charged for cancelled layaways. This layaway is not being cancelled before I missed a payment, or at my request, but because the store manager stated she had to cancel all layaways by Dec 12th due to Christmas. I explained to ***** that since we are not willingly cancelling the layaway and the decision was made to cancel the layaway at the discretion of the store manage, that we should not forfeit the ***** that is typically lost when a layaway is normally cancelled due to nonpayment. When the layaway was put on no mention of the layaways being due out before 11/20/23 was provided the cashier, nor were there any signs placed visibly to see. I advised ***** of that, and she replied that is why she was calling me. and no signs were posted on the day the layaways were established. The intent to post the signs may have been there, but no signs were visibly posted. The cashier that rung up the layaways on 11/20/23 pointed out the final date the layaway was due out which was around 12/20/23, and it was pointed out on the actual receipt. Therefore, I am requesting all of my funds be returned, or that my layaway be held until 12/13/23, as that is the earliest, I can make it to Rainbow as I work from 8 to 8 most days of the week, and the receipt states final payment due out by 12/20/23.It is not fair to any regular customer that had and expectation of picking up a layaway to have that layaway cancelled at no fault of ours and to keep a fee for a layaway that Customer are not cancelling, but that is being cancelled by the Store Manager. When asked ***** if she could at least hold the layaway until Dec 12th, or 13th, she was very unwilling, and continue to say THEY SAID WE HAVE TO CLOSE LAYAWAYS. Thanks Signed Regretfully Disappointed Long time Rainbow Customer

  Business Response

  Date: 12/14/2023

  Hello. At the end of the year our stores conduct their annual inventory and all layaways must be picked up or cancelled at that time. We are so sorry for the inconvenience this has caused you. Someone from our customer service team will reach out to you in the coming days to see what can be done to make this right for you. 

  Customer Answer

  Date: 12/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [I am simply asking that the 0.0 fee not be taken because i am not cancelling the layway, but the Cashier faiiled to give me the last date, while she is fairly new i should not have ***** taken from me because she told me the laat date to pick was what is on  the receipt.

   

  if i missed a payment that would be justifief, but i did not, an it is legalized stealing to keep ***** for a layaway that was cacelled by the company, an not by me.

  our Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 01/19/2024

  Hello. The customer was contacted by our customer service manager and agreed to accept a $20.00 *** for the $10.00 layaway fee that was not refunded to her in-store. The *** was emailed to the customer's email on 1/7/2023.

• Initial Complaint

  Date:11/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/20/2023, I made a purchase from The Rainbow Shops and on 9/21/2023 I returned part of the merchandise back to The Rainbow Shops. On 9/21/2023, I was told by the sales person at The Rainbow Shops that I would receive my refund within 3 - 5 business days and it would be returned back to my credit card. 5 days later there was no credit, so I visited The Rainbow Shops and explained to them that I did not receive my refund, I was told then by the manager that it should be 3 - 10 business days not 3 - 5 business days and then at that time if I do not receive my refund to call customer services. The sales person wrote the number down ************, and gave it to me. I called and spoke to someone at that number and explained everything to her and she replied, You need to wait 30 days from the return date before you will receive your refund and if you do not receive your refund then send an email to ****************************************** with a copy of your receipts. I did everything I was told, I sent 6 emails and out of the 6 I received 1 email back from them which was from ************************* Email) on 10/26/2023, the email said, Greetings, please forward a copy of the return slip so we may investigate the return. I did and I have not heard anything back from them, I have sent 2 status emails since and no response as of today. This has gone on far too long and someone needs to tell me what is going on. Its not a whole lot of money but its my money and The Rainbow Shops need to abide by their own rules!! This is unacceptable and not professional! I love this store and always purchase from them, they need to treat the customers with respect. All Im asking for is why is it taking so long to receive my refund and why no response from The Rainbow Shops my return was less than 30 days of return date, it was within 1 day of purchase date!

  Business Response

  Date: 11/30/2023

  The receipts provided is for the original purchase and an exchange transaction. The recipts provided does not show a refund processed to the credit card used on the original purchase. It's shows that 2 items were returned, and 2 items purchased at the same vaule. It shows a balance of $0.00 on the receipt. 

• Initial Complaint

  Date:11/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went back in to the store to exchange my merchandise for a different pair of shoes with the management women i cashed out with that night before so she said I could exchange it so I went got a different color then she said I couldn't because it had a different sku I couldn't find my receipt but I did provide them with the information for my debit card and show them the receipt from my online account they said they couldn't use I had a very bad experience with your store and I explained to them they should maybe tell they customer about this new policy that's not printed on your company receipt so now I'm stuck with product I don't want I will never shop in you Rainbow store again

  Business Response

  Date: 02/27/2024

  Hello, 

  All returns and exchanges require a sales receipt to be eligible for a refund or exchange. This policy is printed on our sales receipt. Please contact our customer service team at ************ or ***************************************************************** if you have any additional questions

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two items from this store. At no point did anyone put me on notice that my items were not eligible for any exchanges or store credit. I returned to the store to exchange my items for a larger size and was told that the items were final sale and ineligible for an exchange. My receipt does not say that my items were not eligible for an exchange or store credit. In fact, it states the exact opposite; on my receipt it states that I can return my item for store credit.

  Business Response

  Date: 10/04/2023

  The following items are not eligible for a return or exchange; underwear, *******, swimsuits, bodywear, bras, earrings and other intimate apparel. This policy is posted at the registers in all of our store location. A customer care manager will be contacting you to work with you on this issue. 

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 20, 2023 I purchased two items. I also put two item on layaway.On September 22, 2023 the two items I purchased I return back to the store to exchange, due to the fact the the items were extremely two big.The items that I put the same item but in a different color on layaway.September 22, 2023 I returned back to the store to exchange and also get a refund. One of the managers was will to allow me to make an exchange. However he wouldn't allow me get a refund.The Receipt policy says "refund will be made in the same manner as the orginal Fund were paid within 7 days.

  Business Response

  Date: 10/04/2023

  We are so sorry to hear about this experience. A manager from our customer service will be contacting you to help resolve your issue. 

• Initial Complaint

  Date:09/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date was 8/26/2023. Paid $102,30 to Rainbow Claw. After this just kept getting updates from shipping. Only recieved 2 of 5 items and no more emails from company. Tracking number **************************.. **************** to be US based but shipped from Ireland. I've no idea who I really ordered from, who I paid and where rest of items are and no way to contact company.

  Business Response

  Date: 10/04/2023

  This is the wrong company. Our store is Rainbow Shops and not Rainbow Claws. 

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a online purchase and was told that I would receive my order in 3-7 days and when I called back all they would say is there is a investigation going on because the package was lost and they wont give me my money back

  Business Response

  Date: 09/13/2023

  Hello, The tracking number associated with your package shows that your package was delivered on Tuesday 9/5/2023.

  Customer Answer

  Date: 09/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  I never received anything they told me it was a investigation open to see where the items was at this point I just want my money back 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 10/27/2023

  The ***** tracking number ************ associated with this package shows that the package was delivered on Tuesday 9/5/2023. 

  *****************************************************************************************

   

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 18, 2023, approximately 5:30 pm, I purchased a white blouse size 2x from the Rainbow shop on ***************. on August 28, I put the blouse on to find out that it way too big. I took the blouse back to the store to see if I could get a small size. Unfortunately, the store did not allow to exchange the blouse or get a store credit. I explained to the cashier that I used my Credit card. Unfortunately, they were no help. I decided to call the Rainbow shop headquarters, to ask for assistance giving them the date and time of purchase. They also expressed that I am out of $10.99. I am waiting for a telephone call from a manager to assist me with getting a store credit or refund.

  Business Response

  Date: 08/29/2023

  Hello. Our notes indicate that this issue was resolved by our **************** manager on 8/28/2023.

  Customer Answer

  Date: 09/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just went to the Rainbow store on ***************** and ****************** in Broward County to purchase uniforms for my 4 grand children -2 people behind the counter - 1 putting items on the hanger and 1 on register - after waiting 8 minutes in line to pay for the clothes -The cashier looked at me and said the other person would ring me up and that person just stood there - the customer I was behind instructed her kids to move so one of the employees could assist me - neither employee attempted to cash me out so I left all of the clothes and told both employees I do not have to beg a person to take my hard earned money and I left - Be Warned the employees at this store Do Not Want to Work so I will be taking my business elsewhere

  Business Response

  Date: 08/22/2023

  Hello, we are so sorry to hear about the experience and service you received at one of our store locations. We have submitted a formal complaint on your behalf to the DM and RM of that location regarding the experience you had so that they can address the issue. 

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in the garden city area on July 27th and spent $95.00 about. First off, there was no AC in this location on one of the hottest days in the summer and some customers were having health issues and needed to leave. I stayed and spent money. On July 28th I tried returning a couple of items to which the cashier said I could not it was against policy. I asked what policy as there was none on the receipt and she proceeded to pull a paper from behind the counter to show me! Why was this not displayed? Im pretty sure that is not legal to not accept a return when the policy was not displayed in the locations. In any event, I said fine and purchased ore items totaling $73. Also, the manager at this central islip location was extremely rude and told me to go back to the other location to try returning. After this issue I wrote to the corporate office to which I still have not received a response. Today, I went to the ********* location (closer to where i live) to return a pair of pants and shirt. They would not accept the return on the shirt because the CI location did not give me the other receipt back so no return and no offer of a store credit (so im supposed to do what with this useless shirt?). They also would not return the pants because they said it was final sale but there is nothing saying pants are final sale (body suits I understand) but the pants? So now I am stuck with $60 worth of items I will never be able to use and at this point this is just theft. I plan on seeking legal counsel as there has been nothing but issues here and I have items with tags that are sitting while these shops have my money. Terrible business.

  Business Response

  Date: 08/22/2023

  Hello, 

  We are so sorry to hear that your experience at our store was not a pleasant one. We received your email on 8/1 and responded on 8/2 informing you that a formal complaint was submitted to the District Manager and ******* Manager of those locations. A **************** manager will be reaching out shortly to discuss the issue.