Complaints
This profile includes complaints for M&T Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 729 total complaints in the last 3 years.
- 254 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened up an account with M & T Bank online on July 18, 2024. I mobile deposited a check from my son's work in the amount of $700. Since he is 15 years old and doesn't have any ID, he wrote it over to me, so I could deposit it and cash it for him. I received emails and messages from M & T Bank with instructions and I followed them.I was told to wait 5 business days so I did for the check to clear. I went yesterday, July 26, 2024 to the Wilmington, MA branch at 247 Main St. in Wilmington, MA where I was met with coldness from Aashma and Linert. I waited over 45 min for them to FINALLY tell me, after blaming corperate, that I have to bring my son here, after I explained the situation about him being 15 and not having an ID, that he had to sign an affidavit and I was forced to close my account. I left, and I immediately called the customer service number where they had no knowledge of any of this and looked through everything they have in their system and told me to go back to the bank. I brought him there at 3:30 to sign the affidavit and get him his money. We waited 30 minutes for them to tell me corporate required a birth certificate.We left at 4:03, and returned at 4:23 with the birth certificate. We were walked into an office where Linert had my son and I sign papers and notarized a piece of paper. Once that was done, we were told that corporate wants for them to issue a check and they have to do what they are told. Only after I came back the third time, I finally got an apology for the circumstances from a blonde woman who was in the office. At which point I thanked her for HER sincere apology. Suddenly I got a meek apology from Linert. I did point out that I would have been remorseful and showed empathy for someone who came into the bank 3 times and have to wait almost 2 hours in total, due to what they blamed on corporate. All I want is for them to give me the cash and I will kindly bring the check back.
Business Response
Date: 08/09/2024
M&T
Bank has responded to the complaint. However, it has requested that the
BBB not publish the response due to privacy concerns.Initial Complaint
Date:07/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have contacted M&T bank by phone 3 times and in person at a local branch trying to get an answer only to be given contradictory and misleading information. They take the entire payment and apply it all to the interest even though I pay additional money then required. When asked if there is a cap on the amount of interest paid, they couldn't give me an answer. They make it impossible to pay down the principle. I believe they're purposely making it difficult to pay down the principle so they can collect more interest since the daily interest is based on the principle.Business Response
Date: 08/05/2024
M&T
Bank has responded to the complaint. However, it has requested that the
BBB not publish the response due to privacy concerns.Initial Complaint
Date:07/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In November 2023 I purchased a used RV & used dealer finance w M&T bank. I sent in extra $ to be applied toward principal w my loan. It was not credited to paying down the balance instead it went towards the next payment, I called and was told by a supervisor to pay the extra principal separately not with my regular payment, I did so for several months only to have to call back because it was showing a lower payment for next month (NOT WHAT I ASKED FOR) On July 24,2024 at 1145 I called and asked to speak w a Supv. (Customer /service does not understand the difference between extra principal payments vs next months payments ) The sup. Michael #MBH16 stated that I could NOT send it separately and that a $21.47 is deducted daily from the extra principal payment for not sending it with the original monthly payment (like I did at first) and the extra $500 per month that I was sending in on average is being charged a $21.47 daily interest charge thereby making them extra finance as he explained it this is how a simple interest loan on a $98,000 dollar account works, when I asked for the extra finance charges to be reversed since I was doing as their supervisor instructed by sending it separately he said I have t listen to the tape and if its true you will get a letter (after I asked how I would know) I then told him I want written notification whether denied or accepted. It is my firm belief that this company (downgraded again by ***** 2023) is not properly applying my extra principal payments, has not properly trained any of its staff and is using questionable means to line their pockets. I would like those interest charges on the extra principle removed and the ability to pay down my principal early as per our contract without these additional penalties and without having to call them repeatedly. Thank you for your prompt attention tp this matter.Business Response
Date: 08/01/2024
M&T
Bank has responded to the complaint. However, it has requested that the
BBB not publish the response due to privacy concerns.Initial Complaint
Date:07/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 24, 2024, The branch manger at the M&T branch in Corning, NY informed me that my business bank account-#********** was being terminated as of August 31, 2024 and that the bank no longer wanted my business. Also, my online banking access was being terminated immediately. This is causing me damage.
I was told there was no one I could speak to about this matter--that the only way to communicate was my mail.
I believe the bank is acting arbitrarily and capricious.Business Response
Date: 08/08/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.Initial Complaint
Date:07/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I request the immediate removal of this fraudulent account and a thorough investigation into this matter to prevent future incidents.
I am writing to file a complaint against M&T Bank regarding a fraudulent account opened in my name without my knowledge or consent.
Account Number: ************ Opened Date: 6/29/2021
I discovered this account while reviewing my credit report and immediately reported the issue to my local police department, *****************, and the CFPB. Despite my efforts, this account remains on my credit report, negatively impacting my credit score.
I request the immediate removal of this fraudulent account and a thorough investigation into this matter to prevent future incidents.Business Response
Date: 08/06/2024
M&T
Bank has responded to the complaint. However, it has requested that the
BBB not publish the response due to privacy concerns.Initial Complaint
Date:07/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had an escrow increase this year and subsequently switched insurance companies. M&T had already disbursed payment to my previous company. This disbursement was later returned to my household and sent back to M&T in April. Our attempts to pay the disbursement back were unsuccessful, resulting in an increased monthly payment and a larger escrow shortage. These attempts included making a payment through the M&T app/website (April) and verbally over the phone with a customer service representative (May).
The interactions with customer service are concerning. I verbally explained the situation (our initial attempt to make the payment online resulted in a returned payment although the funds were clearly available in our bank account) and was assured that my May payment would be applied to my escrow account. I was then advised to call back after the payment posted so that a new escrow analysis could be run based off of my new insurance rate (which had already been disbursed to the new insurance company). The agent assured me that my payment would post to escrow and I could begin making my new, lower monthly payment.
After calling back to customer service, I was told my payment did not post to escrow and that the first agent was wrong. I was told to request a new escrow analysis or allow my account to fall delinquent and call back later to the Homeowners Assistance Dpt. This agent did not understand how escrow was calculated. I make every attempt to make my payment within the month it is due. We struggle each month due to a changes in employment. The handling of our situation was illogical and callous.
I would like to reach a solution that addresses the mishandling of our account, including, but not limited to: reversal of payments to address the intent of the April/May escrow repayments; A new escrow analysis once the initial disbursement is paid off; A sustainable monthly payment that reflects the current insurance rate.Business Response
Date: 08/05/2024
M&T
Bank has responded to the complaint. However, it has requested that the
BBB not publish the response due to privacy concerns.Customer Answer
Date: 08/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *********Initial Complaint
Date:07/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
HORRIBLE SERVICE. They are holding my lien release beyond what is legal according to DMV in Virginia which is 7 business
days. I paid my loan off 10 business days ago and they still have not sent the lien release to Department of Motor Vehicles. I am about to lose the sale of my RV because I have been unable to get the title. M&T Bank received the money 7/2 and it cleared my checking account on 7/3.Business Response
Date: 07/31/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.Customer Answer
Date: 08/01/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although my thoughts regarding this business will never change. I had to fight hard to get the lien released and proof of it. The staff was inconsiderate and indifferent. I lost the sale of my camper because of their delays. How hard is it in this day and age to provide proof of payment and release a lien?
Regards,
******** *******
Initial Complaint
Date:07/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,
I used to have an account with MT Bank. In the past, I lost two of my checks and couldn't cash them. Yesterday. I received two separate letters from the Bank saying that
".....Dear ******* ******** On 08/03/2020, we issued a check (referenced above) made payable to you in the amount of ......... To date, our records indicate that this check has not been cashed. Under applicable law, any funds associated with a check issued to a resident of NEW JERSEY are considered "unclaimed property" if the check has not been cashed during the time specified by law. Since the check has not been cashed, we are required to submit the funds as unclaimed property to the State of NEW JERSEY. To prevent your funds from being submitted to the State of NEW JERSEY, please visit an M&T Bank branch or call us at ###-###-#### and we will re-issue the check."
Since it was saying "please visit an M&T Bank branch" I went to MT Bank in Clifton, NJ (887 Allwood Rd, Clifton, NJ 07012).
The teller who greeted me, looked at the letter and said they could not do anything. I said but the letter is saying "please visit an M&T Bank branch". She said she didn't understand why it said that. She even didn't bother asking anybody else, or call their headquarters to figure it out. She was a type of trying not to bother looking at the details and was not helpful at all.
I am very upset and disappointed with what the letter says and what the teller at the bank said.Business Response
Date: 07/25/2024
M&T
Bank has responded to the complaint. However, it has requested that the
BBB not publish the response due to privacy concerns.Customer Answer
Date: 07/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *******Initial Complaint
Date:07/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I opened my account I put in all information and it was approved. Then all of a sudden they said information was missing and the bank was double charging me. Then they closed my account.Business Response
Date: 07/29/2024
M&T
Bank has responded to the complaint. However, it has requested that the
BBB not publish the response due to privacy concerns.Initial Complaint
Date:07/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My bank account did not pay checks because my account Was blocked because of fraudulent attempts to my account. I have been charged late fees I.e as if bad check fees. I asked M and T Bank for a statement because the company would not charge me if I could get them to explain why my check was not paid, M and T Bank has refused to get me a statement.Business Response
Date: 07/22/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.
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