Reviews
This profile includes reviews for M&T Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 410 Customer Reviews
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Review fromStephanie E
Date: 03/03/2025
1 starWorst loan I’ve ever had. I paid more then the amount due on a monthly basis and every penny was posted to interest. I had my loan for a year and paid over $4,000 with just over $200 being applied to interest. Can’t seem to get an answer from anyone.
1/21/25 - payment due $382.00. Payment $400. All under interest. Same for February and when you want answers you’re hung up on. NEVER use this bank!!! They stolen thousands and provide no explanation. One star is too many. It should be negative.Review fromjessica E
Date: 02/28/2025
1 starMy mortgage was with ******** and M&T bank bought them out and I was forced to switch then there system won’t allow me to CHOOSE a payment method I prefer debit and that isn’t even an option it bull **** I hate this!!!!! Avoid company go elsewhere for a lone!Review fromBarbara R
Date: 02/23/2025
1 starBarbara R
Date: 02/23/2025
M & T Bank is worse than the mafia with their bullying and intimidation tactics. They will run scams on you, use loopholes in your contract, misrepresent and out and out lie to push you into foreclosure on an office building that is worth 3x what is left on the mortgage, is fully rented and has never missed a payment. All the while they refuse to give you any records, numbers or information. Even the IRS will listen to you. Don't waste your time fuming at them on this forum -report them to the Federal Reserve, FDIC, Consumer Finance Dept, Attorney General of your state and other regulatory agencies. Bury them in investigations and paperwork They are the worst kind of predatory lenders. They deserve to be sued into oblivion!
M&T Bank
Date: 02/25/2025
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromArika D
Date: 02/22/2025
1 starArika D
Date: 02/22/2025
Rude and unfriendly people. They treated me like I was interrupting their day. They were snarky and denigrating to me. Forty minutes on the phone with “Leah,” who could not answer a simple question about a lost mortgage payment and could only repeat herself. Then transferred To a supervisor, who found the mistake that eluded “Leah” but said it was too much work for them to correct because they already sent out 1099s. This is why DEI does not work and I propose possibly getting qualified people to handle our money.M&T Bank
Date: 02/25/2025
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromDon M
Date: 02/18/2025
1 starBrand new customer (Bought an rv for my son), set up my bank for a payment of $90. First time it went through fine. Second month it kept getting kicked back, they said check with your bank (not for lack of funds). Fast forward I'm purchasing a rental property credit always above 750. My lender calls me says your credit just dropped 100 points. The bank reporting me 30 day's late and crushed my credit and I had no idea payment wasn't going through let alone they were reporting me late. Last response I got is " its policy sorry we can see you tried but maybe contact your bank"
Horrible service and lack of support or care for customer. Credit will repair but I will never use them or ever recommend. 100% do not use them decline any offers and look for another bank.Review fromAshley S
Date: 02/14/2025
1 starI've had M&T Bank for many years and it just gets worse every year. They allow money to come out of my account when my account is already in the negative, saying they can't stop automatic payments. This is a lie because they've stopped these kinds of payments in the past. I filed a claim because my old car insurance company charged me when I did not have sufficient funds. They said if I didn't have it the bank would reject the payment. News flash: They didn't. I'm am down over $200 as a result. I believe you can guess they didnt give my money back. Now I am in the hole wondering how I'm going to pay my bills. They lied to me and said ACH payments can't be stopped. At this point, all they care about is their overdraft fees so they purposely won't stop payments and lie and say they can't to collect these fees. I'm on my last leg with them. I am now looking elsewhere for banking.Review fromSantiago A
Date: 02/12/2025
1 starSantiago A
Date: 02/12/2025
After receiving a letter from FEMA stating that the map revision has been done in JULY 2024, they are wanting to charge me flood insurance lapse for AUG to JAN because the letter was sent in JAN 2025.M&T Bank
Date: 02/13/2025
At M&T Bank, we
value our customers and the privacy of their information. We want to address
your concerns and keep your information private, so please contact us
directly at ###-###-####. Thank you.Review fromLeanne R
Date: 02/11/2025
1 starLeanne R
Date: 02/11/2025
If I could give 0 stars I would. $1600 was withdrawn from my account due to the mistake of a teller. When trying to resolve this problem, there was zero urgency. I spoke with four different people who told me four different things and were honestly quite rude. When a mistake is made on the bank's end, and discovered by the customer, I should be credited immediately. Instead, I am having to wait up to 3 business days to get MY money back. I had to take time off work and go into a branch. I am very displeased with the way this was handled.M&T Bank
Date: 02/13/2025
At M&T Bank, we
value our customers and the privacy of their information. We want to address
your concerns and keep your information private, so please contact us
directly at ###-###-####. Thank you.Review fromJenn M
Date: 02/10/2025
1 starJenn M
Date: 02/10/2025
DO NOT USE THEM. I have an RV Loan with them, made a large payment on my loan which satisfied my payments until 2026. My monthly statements have said for the last 7 months that the balance is the same, no payment due, no interest NO ACTIVITY, no changes. I asked for a payoff amount and now all of the sudden the balance is $1042.95 HIGHER- there is no recording of the interest charges, they keep saying its in the load docs, ok prob it is but guess what NO WHERE on my monthly statements show any activity or I would have been GLADLY making the monthly payments. They offered no resolution to hiding the charges from me. Imagine if I hadn't called to request a payoff amount I would have had no idea I was accruing more. Awful bank- go anywhere else for your banking needs. They are crooks and hide accruing charges from you.M&T Bank
Date: 02/13/2025
At M&T Bank, we
value our customers and the privacy of their information. We want to address
your concerns and keep your information private, so please contact us
directly at ###-###-####. Thank you.Review fromPaloma F
Date: 02/03/2025
1 starPaloma F
Date: 02/03/2025
Terrible costumer service. Reps are rude and not helpful. Even when trying to ask a simple questions their “verification” process is a joke and they will cut you off and not help you.M&T Bank
Date: 02/05/2025
At M&T Bank, we
value our customers and the privacy of their information. We want to address
your concerns and keep your information private, so please contact us
directly at ###-###-####. Thank you.
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