Reviews
This profile includes reviews for M&T Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 411 Customer Reviews
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Review fromJulianne S
Date: 11/28/2024
1 starJulianne S
Date: 11/28/2024
I have a car loan with M&T. Unfortunately the car was totaled after an accident. After the insurance paid their portion to M&T, there was a residual amount that I’ve been paying. I logged in this week to pay the remaining balance (less than $100) only to find out I magically owe 10k ish. That’s more than was owed when the car was totaled. Payments have been added and reversed several times (along with bs late fees). I sure didn’t see and money reversed into my account with all this going on. I’m sure the insurance company (AllState) hasn’t seen that money back either. I called the bank to find out what are they doing. Nobody knows. They are supposed to call me back with an answer. Still waiting (2 days not including the holiday this week). Each day I log in, the amount I owe changes. It’s now 9k something. To be fair, this is the second car loan I have had with them. This is the first time I’ve had an issue. But this issue is massive to me. Sad to say, I have lost faith in their checks and balances as a result.
M&T Bank
Date: 12/03/2024
At M&T Bank, we
value our customers and the privacy of their information. We want to address
your concerns and keep your information private, so please contact us
directly at ************. Thank you.Review fromApril H
Date: 11/26/2024
1 starApril H
Date: 11/26/2024
Complete Nightmare dealing with this Bank. I have been hacked (****** account) my funds were taken out of my account and No One at this Bank wants any parts of hearing my side, my detailed complaint. Trying to contact the CEO or anyone in that area of the business is absolutely impossible. Every Representative I've spoken to say the same exact words as though it's prompt to say. Your money, savings is not secure at this Bank and they By No Means listen to their customers or r stand behind their customers. Rude customer service, constant repetitive comments (get no where). If you have a savings or consent income Do not bank with M&T! Your money is not secure.M&T Bank
Date: 12/02/2024
At M&T Bank, we
value our customers and the privacy of their information. We want to address
your concerns and keep your information private, so please contact us
directly at ************* Thank you.Review fromDemetric G
Date: 11/25/2024
1 starDemetric G
Date: 11/25/2024
I've banked with m&t bank for over 15 years. I was happy with there services up until now. I recently deposited 340.00 cash money into my account over the weekend. My account was over draft for 29.00 since 10/14/2024. In which they took immediately upon me making the deposit. They placed a hold on my account and I can not access the rest of my money until Tuesday. I spoke with 4 different tellers and no one could help me. I will be closing this account out as soon as I have access to do so.M&T Bank
Date: 11/26/2024
At M&T Bank, we
value our customers and the privacy of their information. We want to address
your concerns and keep your information private, so please contact us
directly at ************. Thank you.Review fromNicole R
Date: 11/24/2024
1 starNicole R
Date: 11/24/2024
They have the worse payment system that never works, so I mail check and they do this scam where they lower the amount on the check so they can say you're late and didnt pay.
I asked this clow college to sale my loan but they refused because they like scamming people for business do not use this bank if you dont want scams and headaches.M&T Bank
Date: 11/26/2024
At M&T Bank, we
value our customers and the privacy of their information. We want to address
your concerns and keep your information private, so please contact us
directly at ************. Thank you.Review fromGladys H
Date: 11/19/2024
5 starsGladys H
Date: 11/19/2024
I had a fantastic experience at the bank today thanks to Nadia .she was incredibly helpful,professional and efficient. She patiently answered all my questions and she printed all the statements that I need.
It was at the location 115 S Ridge st.M&T Bank
Date: 12/04/2024
Thank you! At M&T Bank we strive to make every experience with our customers positive. Good to hear we got it right.Review fromTony G
Date: 11/15/2024
1 starUnprofessional, unknowledgeable, lies, lacks passion and understanding, and does not support veterans. My issues all started when I put my home on contract the first week of Aug 2024. To sell my home and to provide an outstanding interest rate for a buyer, I elected to allow assumption of my VA Loan. It is now Nov 2024 and the bank continues to drag their feet and make our financial situation more and more dire with every day that we don't have a closing date. We have called (no return calls), left emails (no return emails), and when we actually spoke to the loan officer and his supervisor, we were lied too. I requested the office lead's leadership on a number of occasions, because I didn't feel he nor his loan officer could or wanted to push the loan to close (was not provided). I contacted VA Mortgage and was provided a directive regarding VA Home Loans. A benefit of the VA Mortage as a 20+ year Air Force veteran is having the ability to allow an assumption of the loan. VA Circular 26-23-27, stipulates that the bank has 35 to 45 days to provide approval--the number of days are determined if a bank has approval authority or if they have to go to the VA for approval. In either case, the VA Assumption should be accomplished within a set period of time. I did attempt to use M&T Customer Service and all they did was transfer my calls to the very same office that had been failing me to date. In fact, the last time they transferred me to the loan officer, he could not pick up and soon after the transfer ended, the loan officer sent me an email, another delay. On one of the delays, the loan officer said "he would have additional info for me in two days--called the third day to find that the individual was out of office for an additional two days--has been continuous throughout the process. The supervisor in an attempt to stop me from inquiring, told me he could not give info to a third party--I am the current mortgage holder. Next stop Bank Commission.Review fromMarie R
Date: 11/15/2024
1 starTeller didn't disclose five day hold on my new account without notifying me first in the drive thru she deposited my money first and I asked to take out a little money and then she said there's a five day hold make sure you ask there first it's been over seven days now and I've gotten another week check and still no money.Review fromPaige J
Date: 11/11/2024
1 starM&T bank is a horrible bank to finance with, They scam customers with their 'additional principal payment' policy, They continue to charge interest when it is not due. They lack the compacity to understand when you reach out. They mislead you and lie. Will never use again or recommend to others. They have been the most unpleasant bank to work with.Review frommartin m
Date: 11/08/2024
1 starI have been very disappointed with my current dealing with M&T Bank. We have a lot of damage to our home from Hurricane Helene. The insurance company did pay off with no problem but the check was issued to us and M&T Bank. We thought the process of repairing our house was going to be an easy process but M&T Bank have made it worse than the hurricane. We had to pay money from our own pocket to have trees removed from the top of our house that the insurance company did include in the claim. It's been weeks since submitting the paperwork and we have yet to receive any funds from M&T Bank. At this rate it may take months to repair the roof and address any mold that may be in the house. I understand that they have interest in the home but they differently do not have interest in the homeowner. This process is no good.Review fromSrinivas J
Date: 11/05/2024
1 starThe customer service representative was very rude and not listening to our problem of trying to login to one of the accounts. She locked us out on all login accounts.
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