Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ***** ***** ***** and they stated that my account was sold to Debt Direct Portfolio Management, LLC.
  
  Yesterday I received a message from from the secretary at my place of employment that a gentleman named ******* ******** called and said that we was going to come to my work on Friday with paperwork. He left a callback number. I called the phone number and the man who answered the phone said he didn't know anything about why someone would threaten to come to my place of employment. 
  Debt collectors cannot go to your workplace; under the Fair Debt Collection Practices Act (FDCPA), it is illegal for them to physically visit your place of employment to collect a debt, as this would be considered publicizing your debt to coworkers and is considered harassment. 
  
  Please cease this harassment. Do not contact my place of employment. Do not contact me at work and do not contact ANYONE but me.
  I plan to file a formal complaint with the Consumer Financial Protection Bureau.

  Business Response

  Date: 11/22/2024

  We have located your account with the information you have provided to the BBB in order to make your statement. There seems to be a misunderstanding. Your account was provided to us by the original issuer as you stated, however, Debt Direct Portfolio Management is not a collection agency, we do not take payments, nor do we contact consumers requesting for payment or anything else. We also do not have any one in our office by the name of ******* ********, which means your calls are not coming from our office. As you also mentioned, no one would be going to your place of employment to collect a payment either. 

  We have received your complaint submitted to our Support email, and received the BBB statement as well. You can continue to file another statement with the CFPB, however, the response will be the same as we are not a collection agency and do not contact consumers at all. 

  Furthermore, your account is internal in our office, meaning that you should not be receiving any calls in regard to this account at all, as it is not assigned to anyone within our network. Please ensure that calls are not for another debt or other outside matters. 

  Customer Answer

  Date: 11/22/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  When I contacted ***** ***** ***** two days ago, they said that they sold my account to you so to take the matter to with you.  When I called the purported "******* ********", the person that answered stated that it was in reference to ***** ***** *****. Either you or ***** ***** ***** is not giving me accurate information which is very concerning as you both have access to my personal information.  Also, information that I did not give anyone such as my biological father's phone number. I would have NEVER given that phone number to anyone!

  It is not another matter or debt.

  I would appreciate that being investigated thoroughly. 
  
  
  
  Regards,
  
  
  
  ***** ********
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 11/22/2024

  We have reviewed your additional concerns, as previously stated, we are not aware of anyone by the name of ******* *******, this person who you are contacting and is contacting you, is not someone from our office and would not know anything in regard to your account or account activity. In addition, if the original issuer is stating the account is in our office and we are informing you that this individual is not affiliated in any way with our company, please be mindful of who you receive information from in regard to your account, as it may be false or inaccurate. If you have additional concerns or questions, please don't hesitate to give us a call at 833-743-1161 Monday through Thursday (9am to 5pm EST), and Friday (9am to 3pm EST). 

• Initial Complaint

  Date:11/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been recently contacted about a debt, with the individual claiming that I am being charged with check fraud or theft of goods and services. I contacted the original lender, who directed me to this company, and did not bring up any information of legal action being taken. Have been calling Debt direct about this issue with zero response.
  
  The individual whose name is Aaron D****** has also contacted my family members. Once again I have been trying to contact Debt Direct with zero response, only being met with “our agents our busy or we are currently closed” during standard business operating hours. I would
  Like to get to the bottom of this situation so I can take proper action in regards to clearing this debt.

  Business Response

  Date: 11/18/2024

  We have located your account with the information provided in order to make your statement to the BBB. We have taken a look at the call logs and confirmed that you made multiple calls to our office during business hours, we apologize for the lack of response and have reported it to the head of the Customer Support department for corrective action. As for the calls you have been receiving from the individual named *****, mentioned in your statement, we do not have any employee by that name and have closed your account in order to conduct an investigation onto the account activity. This means that for the meantime your account has been closed. We would also like to inform you that there is currently no legal action involved with your account as we would be the first to find out. 

• Initial Complaint

  Date:11/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Debt Direct Portfolio *** *** ****  sold an old debt of mine and I have been unable to contact them and have no communications I can find from them about this debt- I am now being contacted by “***” by a gentleman named David S****** (spelling?) who is telling me I will be served papers on regards to this debt. He says they’re a third party company so they don’t have any information like a website or phone numbers that come up on google and he also can’t give me any contact info for the whomever will be serving me. I was given a list of possible loan companies that could be tied to the loan. Something isn’t right and my debt is being sold to companies with bad practices.

  Business Response

  Date: 11/12/2024

  There seems to be a misunderstanding. Debt Direct Portfolio Management is not a collection agency and therefore you would not receive any contact from us. We also do not sell anyone's debt to third parties. All of our affiliates contain websites and contact information and would let you know who they are and why they would be contacting you. Furthermore, we could not locate any account for the name, email or address on the BBB statement, this means that your account is not in our system and we would not know who is trying to contact you since we are not responsible for your account. It seems that you may have the wrong company. If you believe this is incorrect and the account may be under a different name, please feel free to contact us at ************ during business hours (9am to 5pm EST) or by email at ******************************, our website also contains a form where you can contact us as well. 

• Initial Complaint

  Date:10/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had found out that my debt was sold to them a month ago or so . Well now the have people calling me with all my personal info and calling my family friends and job. Threatening me with lawsuits and claiming that I'm trying to defraud there clients or something saying il going to have a warrant out for my arrest and all that . The man I talked to was a Anthony martelli and he was very rude i would like to not contacted anymore except directly to me no one else and not trough a 3rd party collector

  Business Response

  Date: 11/01/2024

  We have located your account with the information you have provided in order to make your BBB statement. Debt Direct Portfolio Management is not a collection agency and does not contact consumers or other third-party members. We also do not bring forward any lawsuits or charges over the accounts as we do not work through the courts. In addition, there is no Anthony Martelli at our office. We take these claims very seriously and we will open an investigation in an attempt to find out who could be calling you, in the meantime your account will be closed. Please keep in mind that although the account will be closed, the debt will still be due. If you would like an update on your account at any point, you can contact our office at ************ Monday through Friday between 9am and 5pm EST. 

  Customer Answer

  Date: 11/04/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

  I have yet to receive any phone call from debt Direct or anything and I'm still getting reports from people phone calls that agency is calling on there behalf to collect a debt . I would be willing to work out some sort of payment but as of now I have no money to work with.  
  
  
  
  Regards,
  
  
  ****** *******
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 11/04/2024

  As previously mentioned, Debt Direct Portfolio Management does not contact consumers, but our office contact information was provided in the event you would like to contact us for an investigation update. In addition, your account is closed as per the investigation, and no one should be contacting you at all. 

• Initial Complaint

  Date:09/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a past loan with ***** ***** loans. ***** ***** loans emailed me letting me know they sold the remainder of the loan to Debt Direct Management LLC. Since then I have received threatening calls. I got a call from ****** ******** ***** they called and left a voicemail stating their client had placed my file with them and they provided my last 4 of your social, and name and that a lawsuit would be filed on my name and social for fraud. When calling them back the phone rang a few times and didn’t respond after a couple minutes they called back stating they were Mr. S******** with the prenatal department of ****** ******** ***** and that they saw I called and this was no game and I need to contact him to get my side of the story and the last time I made a payment was 3/27/2024 since they stated this I looked more into it and they were referring to my ***** ***** loan that was sold to debt direct management. I have not received any contact from debt direct management or received proof that this company actually has my account. please close my account now. A investigation is necessary and all collection efforts should be indefinitely stopped and satisfied as this has been unlawful in so many ways.

  Business Response

  Date: 10/01/2024

  We have located your account with the information provided to the BBB in order to make your statement. Debt Direct Portfolio Management is a debt purchasing agency and does not contact consumers in regard to their accounts in any way, for this reason, you would not receive any notice or documentation from our office unless the consumer contacts our office and makes a direct request. Otherwise, documentation would be provided directly to the agency in charge of handling your account. Currently, the agency is named ****** ********* ********** *****, we do not work with anyone by the name of "****** ******** *****" nor do we work with the courts for account resolution. We have contacted the agency in charge of handling your account and closed it down for investigation. During the investigation you should not receive any contact in regard to your account at all. Please be aware that the account will only be closed during the investigation and will not be closed permanently, therefore, the debt will still be owed. If you would like an update on the investigation, you can contact our office Monday to Friday between 9am and 5pm EST. 

  Customer Answer

  Date: 10/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [I am not satisfied with this response only because I am not in a financial state to pay off the debt at the time and would like an extension with no fees. Also do not appreciate being threatened with a lawsuit. Please do not share my personal information to other companies. I would like to thank you for the fast response.]
  
  Regards,
  
  ******** *********

• Initial Complaint

  Date:09/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a call from Alan H****** saying they retained an account tied to my name and social security number and wanted me to call back. This Alan H****** person never stated where he was calling from in the voicemail that he left. He also went on to call my step son, my sister and my brother, leaving them voicemails saying I had a legal matter that needed taken care of. I called the number back and he wanted to set up payments. I got afraid and gave my debit card info to set up my first payment. I am really upset that he went and called my family members which is illegal. I cannot afford to make these payments that he’s asking.

  Business Response

  Date: 09/20/2024

  We have located your account with the information provided to the BBB in order to make your statement. First, I would like to inform you that we do not have anyone by the name of Alan H****** in our office. I have also reviewed your account and do not see any information in regard to any legal matters. I have closed your account in order to conduct an investigation, during this time you should not receive any calls or communications in regard to the account at all. Please be aware that the account will not be permanently closed, the balance will still be owed, however, you can contact our office when you are ready to begin payments that are of a comfortable amount for you. Our office is open Monday to Friday between 9am and 5pm EST. 

  Customer Answer

  Date: 09/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:09/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not aware of this company nor their amount they say is due. I've not had any dealings with them and am unaware of this debt. I've to date not received one letter from them regarding origination if not to them directly. I was caught off guard by a call from another debt collector trying to recover this debt of which she could not provide any origination details either. I do not recognize and therefore do not feel as I owe this debt.

  Business Response

  Date: 09/12/2024

  Your account has been located with the information provided to the BBB in order to make your statement. First, I would like to inform you that you would not receive a call from our office (Debt Direct Portfolio Management, LLC), or any communication as we are not a Collection Agency and do not contact consumers. Your account was assigned to a company by the name of ****** ******* **********. The agency would be in charge of helping you with your account, including making any payments. I do have a request in our office from the agency, requesting original documents for validation, requests such as these take anywhere from 12 to 24 hours for the agency to receive, and therefore, they would not be able to provide it right away. The agency has been contacted in regard to your statement for investigation, meaning that all call recordings and account notes will be requested for investigation. During the investigation the account will be temporarily closed and you should not receive any contact in regards to the debt. For any updates or additional requests, you can contact our office directly at 833-743-1161 during 9am and 5pm (EST) Monday through Friday. 

• Initial Complaint

  Date:07/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never received specified loan
  Do not owe debt

  Business Response

  Date: 07/30/2024

  We have located your account with information provided to the BBB in order for you to file your statement. I do see that some of the information is not consistent with the information that is on the account in our office. We will close it and conduct an investigation to ensure it is a fraudulent account. If you have any questions you can always contact us at ###-###-#### Monday through Friday between 9am and 5pm EST or email us at *******************************

   

• Initial Complaint

  Date:07/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a past loan with ***** ******(**). They sold the remainder of the loan to Debt Direct. ** emailed me letting me know this. Since then I have received threatening calls. In 4/2024 I received voicemails saying that I needed to return their call asap to confirm my correct adress to confirm I would be available to be "served paperwork I need to sign for" These VMs came from a unavailable ID and the person did not identify themselves or who the were calling from in the VMs. After calling them back, I was told that I had to call a attorney at a spefic phone number and that they did not have any of my info. They said they are only the people that serve the paperwork. Upon returning the call to the attorney, he told me all my loan details and that his client was requesting payment. I told him I needed to verify this information. I was not able to verify any of his information as Direct Direct does not answer and ***** ****** only redirects to debt direct since it was sold. I ignored this after not beinng able to verify anything and fear of a scam. I recieved a few more calls with VMs like this but disregarded. Time has now passed and someone from saying they are from***** ******* ********* calling from ###-###-#### in regards to a pre~litigation case that is being filed with the sate of California against myself. The VM states this;" Hi this is a message is intended for (my full name)this is ***** ******* calling from ************ ********* regarding your pre-litigated case for case number ******** I have an allocated 48 hour hold to have either you or your legal representative respond to avoid further proceedings with the state of California I can be reached at ###-###-#### extension is 124. They have called my family memebers as well with this same VM and details. I called them back they claim to represent ***** ****** on behalf of debt direct. I am unable to verify them also. This is harassment and intimidation especially calling my family members.

  Business Response

  Date: 07/23/2024

  We have located your account with the information provided to the BBB in the process of filing your statement. First, we would like to apologize for the inconvenience. I have informed our Customer Support team on your experience with trying to get in touch with a representative and being unsuccessful, we have been short staffed and unfortunately, that has resulted in a delay. We take consumer feedback very seriously and have opened an investigation to look into the activity of your account with the mentioned company. During the investigation your account will be closed and you should not be receiving any calls or requests for payment. If you would like an update on the investigation, but have trouble getting through to our ###-###-#### line between 9am and 5pm (EST), you can leave us an email at [email protected] and a representative will reach out to you. Again, we apologize for the inconvenience and will look into the company as well as the employee you have provided. 

  Customer Answer

  Date: 07/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have since been able to review the email and al settlement offered they sent in regards to resolving the account sent the same day I complained. It is attached. It is a now a different name than the caller in the VM that addresses the email and settlement letter. This was a request I made from them in attempt to verify validity of the company and debt. This specific business cannot be verified as they represent. There is a company with this name, however, this is not their contact information, address, or services provided. Much of this email looks cut and pasted. This is not okay to be harrassed and intimidated by multiple collections companys posing as someone they are not to intimadate people to collect onnyour behalf. The resolution is not satisfactory. A investigation is necessary and all collection efforts should be indefinitely stopped as this has been unlawful in so many ways. As well as disparaging to my character by calling family members. 
   
  Regards,
  ******* *********

• Initial Complaint

  Date:07/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was contacted (and family members contacted) by a Northwestern Mediation Services threatening legal action against me. I contacted them and they had info regarding a loan that I still had payments outstanding on, which had been sold to Debt Direct Portfolio Management. I have been trying to reach someone at the original loan company for several weeks to find out who was now servicing my loan, and set up payments, but they only told me that the account was no longer with them. I finally had someone at the original loan provider (LoanMe), confirm that Debt Direct Portfolio Management bought my loan. I called them to resolve this issue and cannot get a hold of anyone. Only a voicemail to leave my contact info. Trying to resolve this matter with no luck. More than happy to resolve this in a civil matter, but not with threatening and harrassing calls to family members.

  Business Response

  Date: 07/09/2024

  We have located your account with the information provided to the BBB to make your statement. First, I would like to apologize for the experience you have endured, we will be opening an investigation with the agency in order to investigate your statements and apply corrective action where needed. In the meantime, your account will be closed, and you should not receive any communications in relation to the debt. Please be aware that the account will not be closed permanently, only temporarily while the investigation is open. In terms of Debt Direct Portfolio Management's internal customer support, I see that three calls have been received from the number on your account on 7/8/2024 ranging from 2:25pm to 2:48pm (EST), however, no voicemails were left requesting a call back. Unfortunately, we must receive a voicemail requesting a call back or consent, in order to be able to contact the consumers. In addition, we ask to please allow up to 48 business hours for someone to reach back out as mentioned in the company's voicemail message. If there are any questions or would like an update on the investigation for the agency, you can contact us at ###-###-#### between 9am and 5pm EST, in the event of no answer, please leave a voicemail so that we are aware that you would like a call back. 

  Customer Answer

  Date: 07/09/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will be contacting the business directly to resolve this matter.
  
  
  
  Regards,
  
  
  
  ******* *******