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Business Profile

Cosmetics Sales

FragranceNet.com, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.37

Average of 128 Customer Reviews

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Review Details

  • CL M

    Date: 06/20/2023

    If I could give this zero stars I would! The Dolce Gabbana perfume I ordered is a fake, no smell at all! I checked into fake and real videos on ******* and this is certainly happening with this company!

  • Amon R

    Date: 06/16/2023

    My order shows delivered but I could not locate it anywhere. I tried call them for numerous time but no response, emailed no luck. I use to buy a lot of items from them till now but after this incident I am changing my mind. NOT RECOMMENDED

  • Maryann P

    Date: 06/11/2023

    Horribly smelling perfume. Fake or watered down. Scam. Never again.

  • Andres M

    Date: 06/02/2023

    Your colognes are either old or imitations of the real product.I need my money back for the water filled bottle with the name of ******************* Man Blue.

  • Caroline L

    Date: 05/31/2023

    FAKE PERFUMES! Do not buy from this website. I didnt see the reviews before and totally regret it. I ordered two Fantasy from ***************************** and they do not even look like the picture they advertise on their own website. I use this perfume for years and I know how they are supposed to look like. Such a scam.

  • Dandre E

    Date: 05/16/2023

    Horrible customer service and stole my money. I had an order that was supposed to be deliver 2 weeks ago by *****. Apparently ***** is unable to deliver the item because of the way the shipper Frangrance.Net shipped it out. I tried contacting the shipper to rectify the issue and they never answer the phone. I tried email the team and have been getting ignored.I finally received a response from the shipper and they stayed they cant contact ***** to fix the issue so I could receive the package and they will not issue a refund until ***** sends the item back. I contacted ***** to return the item back to shipper so I could receive refund since I cant even get the item and they implied that I have to reach out to the shipper for them to cancel the item in order for them to send it back. Now my money is just wasted because Fragrance.Net saying they cant help me and would not contact ***** to fix. Worse experience ever please stay away from this scam site

  • Amy F

    Date: 05/14/2023

    This company is very misleading. I ordered through Amazon and it stated that it would be here on Saturday before Mothers Day IF I paid the extra shipping costs which was approximately $12. If I knew it was coming on a Monday I would have used prime with no shipping costs but I was told it would be here! So no Mothers Day gift on Mothers Day. I am returning this perfume one way or another and I want my Shipping cost back! Very misleading!

  • Dee D

    Date: 04/27/2023

    If I could give them a zero I would. I ordered almost $600 worth of stuff and per their site, processing takes 1-2 business days. Here it is, 4 days later and it has not been shipped. *** tried calling, using the chat, and contacting them on social media, and no one is responding

  • Dale B

    Date: 04/18/2023

    Ordered at a great price compared to other places. Arrived quickly, 2 days with tracking and packaged well. No complaints. Ordered a second item a few days later, same excellent experience.

  • Inna S

    Date: 04/18/2023

    I ordered 4 Dr. ******** creams totaling in 150$. Two weeks later (today) i received a box with one clinique cream and one eye lash curler (neither of which i ordered). The shipping confirmation slip inside the box had the 4 Dr. ******** creams listed as though they were inside the box shipped to me. Their customer service is not responding via phone call (was on hold for 30 mins) and their email is stating that my order shipped and that whatever I received today is the order. I want my money back, i cannot believe they are operational. I am putting a hold on my credit card for the charge as fraudulent. Not only is what i received not what i ordered AT ALL, but it also probably totals to $20, and not the $150 charged.

FragranceNet.com, Inc is BBB Accredited.

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