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Business Profile

Cosmetics Sales

FragranceNet.com, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.37

Average of 130 Customer Reviews

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Review Details

  • Richard G

    Date: 06/23/2023

    I am writing to express my disappointment and frustration with my recent order and the subsequent customer service experience. Placing an order with FragranceNet.com, I expected a smooth transaction, but the events that unfolded have left me thoroughly dissatisfied. Days after my order, I received an email with a previous date, stating that my $260 order was placed on hold for verification of my billing address. Requesting all my personal information via email for order confirmation seems outdated and insecure in 2023. Attempting to resolve this issue, I called FragranceNet.com but was put on hold for 45 minutes without any response. Such poor customer service reflects poorly on the company's commitment to its clientele. Regrettably, based on these experiences, I have decided never to do business with FragranceNet.com again. I feel compelled to share my negative encounter as a cautionary tale. I urge others to seek alternative options to avoid similar headaches. I hope FragranceNet.com takes my feedback seriously and makes the necessary improvements to enhance customer satisfaction and service. Prioritizing customer concerns is crucial for maintaining a reputable standing in the market.

  • CL M

    Date: 06/20/2023

    If I could give this zero stars I would! The Dolce Gabbana perfume I ordered is a fake, no smell at all! I checked into fake and real videos on ******* and this is certainly happening with this company!

  • Amon R

    Date: 06/16/2023

    My order shows delivered but I could not locate it anywhere. I tried call them for numerous time but no response, emailed no luck. I use to buy a lot of items from them till now but after this incident I am changing my mind. NOT RECOMMENDED

  • Maryann P

    Date: 06/11/2023

    Horribly smelling perfume. Fake or watered down. Scam. Never again.

  • Andres M

    Date: 06/02/2023

    Your colognes are either old or imitations of the real product.I need my money back for the water filled bottle with the name of ******************* Man Blue.

  • Caroline L

    Date: 05/31/2023

    FAKE PERFUMES! Do not buy from this website. I didnt see the reviews before and totally regret it. I ordered two Fantasy from ***************************** and they do not even look like the picture they advertise on their own website. I use this perfume for years and I know how they are supposed to look like. Such a scam.

  • Dandre E

    Date: 05/16/2023

    Horrible customer service and stole my money. I had an order that was supposed to be deliver 2 weeks ago by *****. Apparently ***** is unable to deliver the item because of the way the shipper Frangrance.Net shipped it out. I tried contacting the shipper to rectify the issue and they never answer the phone. I tried email the team and have been getting ignored.I finally received a response from the shipper and they stayed they cant contact ***** to fix the issue so I could receive the package and they will not issue a refund until ***** sends the item back. I contacted ***** to return the item back to shipper so I could receive refund since I cant even get the item and they implied that I have to reach out to the shipper for them to cancel the item in order for them to send it back. Now my money is just wasted because Fragrance.Net saying they cant help me and would not contact ***** to fix. Worse experience ever please stay away from this scam site

  • Amy F

    Date: 05/14/2023

    This company is very misleading. I ordered through Amazon and it stated that it would be here on Saturday before Mothers Day IF I paid the extra shipping costs which was approximately $12. If I knew it was coming on a Monday I would have used prime with no shipping costs but I was told it would be here! So no Mothers Day gift on Mothers Day. I am returning this perfume one way or another and I want my Shipping cost back! Very misleading!

  • Dee D

    Date: 04/27/2023

    If I could give them a zero I would. I ordered almost $600 worth of stuff and per their site, processing takes 1-2 business days. Here it is, 4 days later and it has not been shipped. *** tried calling, using the chat, and contacting them on social media, and no one is responding

  • Dale B

    Date: 04/18/2023

    Ordered at a great price compared to other places. Arrived quickly, 2 days with tracking and packaged well. No complaints. Ordered a second item a few days later, same excellent experience.

FragranceNet.com, Inc is BBB Accredited.

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