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Business Profile

Cosmetics Sales

FragranceNet.com, Inc

Reviews

Customer Review Ratings

1.37/5 stars

Average of 130 Customer Reviews

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Review Details

  • Review fromDonald B

    Date: 12/20/2023

    5 stars
    Ordered a gift set for my daughter for Christmas, and was skeptical because of the price and ordered late to receive by Christmas. But the gift set arrived in two days. Very impressed with price and quick shipment.
  • Review fromElaine P

    Date: 12/19/2023

    1 star
    Impossible to reach customer service. Phone number wont take calls.Email I received about customer service only gave phone number that doesnt accept calls. No way to contact customer service support.. email response gives phone number or refers to website. Says press here for website. Doesnt work.Tracking refers number of ***** No way to get return address label for *** RMA.Site totally unresponsive.
  • Review fromSusan W

    Date: 12/19/2023

    1 star
    I received an incorrect order. Tried to call them, outgoing message said to call during business hours. Tried again in the morning, pressed 3 for the correct ***** but it says "error 21." Kept trying to reach them by email and phone w/o success. Will contest this charge on my credit card. Now having to find a different Christmas present for a family member because there will not be enough time for this to get rectified in time.
  • Review fromRobert D

    Date: 12/18/2023

    1 star
    I placed an order then saw I was charged a lot more than it said in the subtotal. I noticed they had removed the coupon I entered for 40% off. I immediately used the cancel request button on the order page and replaced my order using the discount. They denied my request to cancel the 1st order and said to call a rep but they won't answer the phone. This is such bad service. I will never order from them again.
  • Review fromAlice P

    Date: 12/13/2023

    1 star
    Scammers!! Dont order from here! They rip you off!!! Would rate zero stars!! Buyer beware
  • Review fromRyan B

    Date: 12/12/2023

    1 star
    I bought some products from this company. They are the worst company to buy anything from. I bought the product in hopes of a get in here by Christmas. They keep telling me that it has been shipped and went out to the carrier but when checking the carriers site it says that it has not showed up yet, Ive emailed them and called them to no luck. All they keep saying is that they sent it out and the carrier needs to update their information but its been 2 weeks now and the carrier has not updated their information. All it says its waiting to arrive. I emailed them and let them know and they just keep saying the same thing , I sent them photos screenshots and they just clearly dont care worst company ever I will never use them again and I hope no one else does ever either
  • Review fromDestiny M

    Date: 12/08/2023

    1 star
    I bought a lipstick from this site along with a perfume. The lipstick was already expired 2 years ago. I contacted the website and asked them to refund my money. I sent them the screen shots of the product showing expiration date. But they wanted me to go through the entire returning process for one lipstick which i did not have time for. Such a waste of money and negligence of the website.
  • Review fromcharles c

    Date: 12/06/2023

    1 star
    Placed an order and the company never shipped my order. After multiple attempts to reach them they finally responded and gave me a fake tracking number. I contacted the carrier of this tracking id and they confirmed it's not valid and they never received any package from the company. I am now seeking a refund through my bank.I will also be filing a report with their local attorney generals office next. I cannot stress to you enough to avoid this company at all costs. Buyers Beware!
  • Review fromHeather B

    Date: 12/01/2023

    1 star
    I ordered a product as a Christmas gift it said it was delivered. I never received the product and reviewed the tracking, which stated it was left at front door. I was home all day and night and nothing was delivered. I contacted both companies, Fragrancenet.com and shipping. Both are saying contact the other to resolve the issue. Fragrancenet.com is saying I signed and I did not, and if someone did it wss not my house. They won't refund me or send a replacement. I would never order from them again, took my money and never received the product, shady practice! I am only giving them 1 star because I have to otherwise it would be zero!
  • Review fromJennifer K

    Date: 12/01/2023

    2 stars
    My husband ordered multiple items; he received notice of delivery, but there was no delivery. He emailed the shipping company, which told him to wait two days or contact the originator. The originator was contacted, and after a 25-minute hold, the customer service rep stated she had to initiate a claim and that there was nothing else for us to do. So, we will wait for their follow-up response. I gave two stars because we did speak with a customer service rep.

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