Reviews
This profile includes reviews for P.C. Richard & Son Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 193 Customer Reviews
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Review fromAmanda B
Date: 02/15/2023
1 starAmanda B
Date: 02/15/2023
I had bought a tv from here and when I put it up and turned on the screen was cracked They did absolutely NOTHING for me after being a customer for Years and bought all appliances and first tv from there that only lasted 4 years I am now stuck paying for a brand new tv I cant use I will NEVER DO BUSINESS HERE AGAIN
P.C. Richard & Son Inc.
Date: 02/16/2023
Good morning, we are very sorry this has been your experience. Please email us at ******************************************** with this information, along with your invoice number so we can look into this for you.Review fromClifford S.
Date: 02/10/2023
1 starPurchased a Bosch dishwasher without problem! Installer came and told me he had to replace all the valves that to which the dishwasher was connected. Since we have a new kitchen, I questioned it and he said I would have to sign a waiver saying any water damage that occurred would not be his responsibility if I did not allow him to change all the valves. I know a little about plumbing but am not an expert. I suspected something fishy and said no. I asked my usual plumber to come over--which he did approx 15m after the installer (NOT a licensed plumber) left. There was NOTHING wrong with the valves!BUYER BEWAREReview fromChristopher D
Date: 02/01/2023
1 starPc richards. Com is the worst place to buy a **..they lie and say that if I don't like the ** because pixels are horrible after sending 3 techs out that I could bring ** back.to store to buy a better tv..now I call.asking to exchange ** for a better model and I was lied to! If I wasn't disabled on oxygen I'd gone to store myself so my aid seeing how color not right was ready to take me to the store to exchange it on Friday..now a manager in internet sales telling me I cannot exchange! Internet disabled people beware..they're liarsReview fromTanysha J
Date: 01/27/2023
1 starTanysha J
Date: 01/27/2023
This is the worst place to purchase any of product or service.
I bought a mini fridge that was never delivered, then they lost the fridge almost two months later I requested a refund.
I purchase a fridge 2 years ago and the fridge stopped working. Lost all my food, a day of working waiting for a technician who never showed.
This woman named ***** who called me a liar and started the technician called refused to let me speak to a manager.
Never buy from P.C Richards a waste of time and hard earn money. Their warranty is ****! The customer service is trash, this is truly a low grade brand/company.P.C. Richard & Son Inc.
Date: 02/03/2023
Hello ***************************, I do apologize for the inconvenience this has caused. We are showing that you recently had service on 2/2/23 for the ******* refrigerator. Based on ************** findings, we were advised that the refrigerator is cooling and working properly as designed. If your refrigerator is not currently cooling, please give us a call at ************* for further evaluation.Best regards,***************************** P.C. ********************************************* Senior RepresentativeReview fromJim G
Date: 01/22/2023
5 starsJim G
Date: 01/22/2023
I just purchased a GE refigerator from the Bayside, **, location and the salesman, *****, and the delivery team (I wish I had asked their names) were excellent. Once purchased I received emails immediately from ***** with receipts and delivery times. The fridge was delivered in a few days and I received the fridge within the promised 3-hour delivery window. Both delivery men were very professional and careful negotiating the fridge up the 3rd floor walk up.Kudos to PC Richard for a great experince. I will be going back to this location in the futire.P.C. Richard & Son Inc.
Date: 01/23/2023
Hello ***,
We are delighted to hear about your experience! Thank you for sharing it, and thank you for shopping at P.C. Richard & Son!Review fromShirley G
Date: 01/05/2023
1 starShirley G
Date: 01/05/2023
If I could leave a "zero" star, I would. This store is the "worst" appliance/technology" that I have ever shopped at. I was in the market for an 85 inch Samsung TV. Unfortunately, **** *** was out of stock. I saw that PC Richard & Son had the product (I wonder why) and decided to purchase it from them. This was Thanksgiving weekend. My TV was delivered the week after Thanksgiving. However, when I tried to connect it to my audio receiver I discovered that the Arc connection did not work. I immediately called Samsung and was told that the TV would need to be replaced. They contacted PC Richard and was told that they were out of stock and that it had to be reordered. Here it is now the beginning of January and they have not bothered to call me and give me an update. I reached out to Samsung who was surprised that I have not received a replacement unit. I went out to the store and told them what Samsung stated and they were not concerned at all. One salesperson told me that I would have to get the product back to the store, myself. I will never buy anything from them again! Stay away from this store!P.C. Richard & Son Inc.
Date: 01/06/2023
**************, we truly apologize for the inconvenience this may have caused you. Please email us at ******************************************** with this information, as well as your invoice number so we can better assist you. We'd like to look into this for you.P.C. Richard & Son Inc.
Date: 01/11/2023
Hello *******, we are so sorry that this hasn't been your best experience. Please send us a direct message with the invoice number of your purchase, or you can email us at ******************************************** (ATTN: ************ team) with this information so we may better assist you. We'd like to look into this for you.Review fromAaron C.
Date: 01/01/2023
1 starAaron C.
Date: 01/01/2023
Poor customer service, delays and incompetence. I received an email confirming the time of a delivery, then waited at home for the delivery. The delivery never came and I was never contacted. I then sent an email to customer service who responded your product is no longer available, and offered options to switch the product or wait several weeks. I sent a reply in which I explained that that had already contacted me confirming the product was being delivered, and they have not respond to this second inquiry for over 2 weeks.P.C. Richard & Son Inc.
Date: 01/03/2023
Hello *****, I sincerely apologize for the delay in delivery of your appliance. I am reaching out to our internet sales team, as it shows that they were working on this, Once we have an update, we will be sure to get in touch with you. Thank you.Review fromtheresa b
Date: 12/30/2022
5 starstheresa b
Date: 12/30/2022
*** is the best! I went to PC Richards with ***** year old mom to buy her a fridge. My mother was upset that her old fridge broke and she wanted something similar to her 23 year old fridge. The size and placement were very specific. We went back to the store 4 times trying to decide which fridge met our needs. *** was kind, helpful, knowledgeable and very patient. Thank you so much for such a positive experience.P.C. Richard & Son Inc.
Date: 12/30/2022
Hello *******,We are delighted to hear about your experience! Thank you for sharing it, and thank you for shopping at P.C. *****************************Review fromMarge P
Date: 12/26/2022
1 starMarge P
Date: 12/26/2022
Run, don't walk, to another appliance store. Not enough space to tell the whole story. Nothing but issues once I purchased the kitchen appliances. The last straw was today when I opened the credit card bill, the name is wrong! I went into the store and yet another "manager" spoke with me. I showed him the bill and his response was as long as I have the number it's OK but it's not my correct name! My credit union will not send the money if the name is not correct. So here I have a promo deal and the the first payment will probably be late because I have to correct everything and get it re issued. The manager says it's my problem even though they created the problem. The last straw. If I have a problem with the bill I will contact my attorney.P.C. Richard & Son Inc.
Date: 12/27/2022
I sincerely apologize for this negative experience you've had while shopping with us. Please contact us via email at ******************************************** (ATTN: ************ Team) with your invoice number, so we can better assist you.Review fromAlexandra N
Date: 12/26/2022
1 starWe bought a Frigidaire ********** dishwasher two years ago from PC Richards. The unit received stellar reviews We paid for the installation package including service and equipment. The dishwasher leaked possibly the entire time it has been in operation. We were only notified of the leak December 14, 2022, by the downstairs neighbor, although apparently "it had been going on for months." PC Richards repair man said the hose is faulty and the dishwasher must be replaced. We were advised to buy a new unit. I no longer trust PC Richards. Was the installation even done correctly in the first place? Did they confirm it was operating properly before they left? Do they care or do they simply want to keep selling appliances? Was the appliance refurbished? I would give zero stars if I could. PC Richards will not get any more of our business.
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