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Business Profile

Internet Marketing Services

Find a Top Doc, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 114 total complaints in the last 3 years.
  • 38 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 4th I was contacted by this company offering a Plaque and a one page magazine feature on myself and my medical practice to be featured in The Best In FLorida Magazine and they were supposed to send me a proof so I could approve this. I got a plaque but I never received the proof to approve then I got a call today that they wanted to verify my email address and I said is this for the proof for the magazine and they said yes. I then got another charge from them at 1900$ on top of the 1700$ today so I called the number back that they called me on and there was no answer so I called the listed number and they proceeded to tell me that I agreed to pay 1900$ today for a press release. Obviously this was absurd, what kind of press release, where is it featured and what would it be about? When I told her to cancel this, she repeatedly said that I agreed to this in the earlier phone call. She has not refunded the money and then I looked up the organization on line and I am not profiled at all in the Florida topdoc website and there are pictures of the magazine best in ******* but Im not listed anywhere in them and you can only see pics, its not a hard copy magazine that was promised to feature me. I am no where in this magazine and after te discussion today with them I looked them up online and found that they are a scam with the doctors a target. So now they have stolen 3600$ of my money and I have received a 10 $ plaque. I think someone needs to investigate these people and put them out of business.

    Business Response

    Date: 11/14/2024

    This matter has been resolved.  A resolution letter was signed and all adjustments were made to the complainant's account.

    Customer Answer

    Date: 11/14/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ** **** ********


     

  • Initial Complaint

    Date:11/05/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Website ******************* is displaying my profile on their webpage without my consent. This website DOES NOT have my consent to post this profile on their webpage.They are displaying the residential address of my two minor children. This is not okay.Please have this webpage obliterate my information from their website.

    Business Response

    Date: 11/06/2024

    We have removed the complainant's information.

    Customer Answer

    Date: 11/06/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved at this time.

    Sincerely,

    ******* ******



     

  • Initial Complaint

    Date:11/04/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This site is listing information on their page without my consent including a personal phone number and my MOTHERs home address. I do not reside in, or practice in the state of **********. This company provides no contact information on their website. They are to remove all of my information from their site immediately.

    Business Response

    Date: 11/06/2024

    We have removed the complainant's information.

    Customer Answer

    Date: 11/06/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******* *****



     

  • Initial Complaint

    Date:10/04/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted this site by mail and email asking them to remove their fraudulent listing that lists me as a doctor. They have listed my home address and phone number. I am not, nor have I ever been in the *************. I was contacted by a violent ex-boyfriend who went online and found this information and contacted me. Any other site that listed my information took it down at my request. This site will not. I used to have an independent provider license, and did not know it would be listed online so I canceled it and had my listing removed to protect myself. I don't understand how they can lie about someone's occupation and get away with it. Will you please contact them and have them take the listing down. ********** has listed the same information. If he shows up and something happens to me I will hold them 1000% responsible. They even list fake office hours for me.

    Business Response

    Date: 10/07/2024

    The complainant's information has been removed.

    Customer Answer

    Date: 10/18/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I just checked online and the listing is still there. The did not take it down like the said they did. Just ****** my name in ******. **** and it still come up! 

    *** **** *** ******** **** ************ ***********

    *********** ************************************** *** ****** ***** **** *** ******* ** * *** **** ************ *********** ** ******* *** **** * ******* *** ** **** *******




     

    Business Response

    Date: 11/15/2024

    Again, have the complainant check again.  Her information has been removed.

    Customer Answer

    Date: 11/21/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

     


    Once again the listing that they said would be removed has re-appeared.  

    **** *******




     

  • Initial Complaint

    Date:09/03/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, This is my third time filing a complaint to this business. I contacted twice before about removal of my information from their website. Both times they complied but the information only temporarily was removed from their website. I am absolutely displeased with their practices and how they have continuously failed to remove my information after multiple requests to do so. I understand technical errors may occur, but his is absolutely unprofessional. Please remove my information from your website. The information is incorrect and poses a risk to me as a professional as it incorrectly states my scope of practice, location of business, and qualifications. This places me at serious risk due to the misinformation on this website. I have attached a recent screenshot to show proof that the profile is still up. I also have attached an email I received earlier this year that was additional confirmation that the information was to be removed, beside the messages through the BBB.

    Business Response

    Date: 09/03/2024

    There was a technical issue.  The information has now been removed.

    Customer Answer

    Date: 09/04/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:08/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business contacted me on linked in to set up phone mtg on July 18. They told me I was selected for an award and they would send me a commemorating plaque and publish info on my achievement. They asked me to pay a one time fee for the plaque and publication and I agreed. August 10th they contacted me to tell me they were sending me a sample of the printout. They then charged me $1600 with no approval to charge my card again. I called to ask about the charge on Aug 14 and on August 15, I saw another charge for $1600. They only got permission once to use my card but are continuing to charge me .

    Business Response

    Date: 09/03/2024

    Please be advised that we have adjusted the complainant's account for the 8/8/24 charge.  If the complainant has any further concerns please have her call *************** at *********************.

  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website Findatopdoc has listed my personal address and phone number on their website. I filed a complaint about a month ago originally and it was taken down, however my information is back online. Please have the website permanently remove my information as I did not authorize them to use this.

    Business Response

    Date: 07/25/2024

    Technical issue.  The information has been removed.

  • Initial Complaint

    Date:07/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No sooner had I given my credit card info than they charged ******* USD on 7/19/2024 for a commemorative plaque and a membership in a magazine that has no good affiliation. I would not like to be charged this amount again per month.

    Business Response

    Date: 07/22/2024

    The complainant spoke with ****** Services and resolved his concerns on 7/22/24.  There will be no further billing to his account.

  • Initial Complaint

    Date:07/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *************** is posting my information without my consent. They are using incorrect address and phone number to advertise my services without getting permission from me.

    Business Response

    Date: 07/18/2024

    The complainant's information has been removed.

  • Initial Complaint

    Date:06/20/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Findatopdoc has posted my personal information without my consent to do so. Please remove my address and phone number from the public website at *********************************.

    Business Response

    Date: 06/20/2024

    We have deleted the complainant's information per her request.

    Customer Answer

    Date: 06/21/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

Find a Top Doc, Inc. is NOT a BBB Accredited Business.

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