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Business Profile

Internet Marketing Services

Find a Top Doc, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Marketing Services.

Complaints

Customer Complaints Summary

  • 114 total complaints in the last 3 years.
  • 38 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been trying to get my personal information removed from this site and it hasnt been removed. I would like all my information and any affiliates removed permanently. I did not request to have my name and full address posted on their site.

    Business Response

    Date: 06/19/2024

    We have removed the complainant's information per her request.

  • Initial Complaint

    Date:06/17/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to cancel this subscription and have tried several times but they intentionally prevent the subscriber from cancelling. All the email addresses provided do not work and an email is sent back stating "address cannot be found, or is unable to receive mail. This service is terrible, poor quality, and continues to charge large fees but does not let you cancel the subscription. A complete waste of money. I have emailed and searched for ways to cancel and have been unsuccessful.

    Customer Answer

    Date: 06/17/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I recently filed a complaint with this company for posting information about me on their website without my consent and with completely incorrect information about me. It stated I worked at a location that I no longer work. Additionally, it had a completely false profile about me that is completely incorrect about my credentials and scope of practice. After my first complaint the company did remove my information. I did verify that they did so. However, I recently discovered the previously deleted profile has been put back up. It is still published without my consent and still contains incorrect information. I do not want this profile on your website. It is factually incorrect and something I did not consent to have published. I have attached a recent screenshot to prove the profile is still currently up on your website, restored after being previously deleted. Delete this profile from your website once more. Delete the profile and information permanently and do not publish another profile for me again.

    Business Response

    Date: 05/17/2024

    Our records show that the consumer's information has been deleted.

    Customer Answer

    Date: 05/17/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:05/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cannot get in touch with anyone from this website. They purposefully do not allow you to cancel subscription on the website and have no working emails to contact them. They do not provide the service they advertise and continue to collect monthly.

    Business Response

    Date: 05/13/2024

    This matter was resolved.  We contacted the complainant on 5/10/24 and his concerns were addressed and have been rectified.

  • Initial Complaint

    Date:05/06/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company lists false information about me. It has the wrong profession and the address listed is my personal address which I did not give any permission to be listed publicly for privacy reasons

    Business Response

    Date: 05/06/2024

    We have removed the complainant's information.

    Customer Answer

    Date: 05/06/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved

    AS LONG AS MY INFORMATION DOES NOT APPEAR ON THE **** OR ANY **** ASSOICIATED WITH THEM AGAIN.

    Sincerely,

    *************************



     


  • Initial Complaint

    Date:05/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company calls random doctors throughout the country and deceives them into publication for excellent care but then publishes only for fees which they do not disclose upfront. This is my case: They contacted me in Sept 2022 for a magazine interview and promised me to be published IN PRINT. The only reason why I even agreed to the interview was because of a printed magazine offer. However, the company only published online. After asking for delivery of their promised product they declined, stating I had to pay for a printed magazine which had not been explained to me upon first contact nor prior to agreement to the interview. Despite the deception I succumbed and decided to pay. I am currently still waiting ( 20 months later! ) for my printed magazines.Every 4-5 months I speak to a representative, I get a different excuse:"I was never supposed to be in print magazines.""I am not in the current print schedule.""The magazine are being printed overseas.""The printing process takes months.""I can assure you."I requested a refund of my money or delivery of the goods.. They then applied "a discount" to their product, which I have never received. I got interviewed in September 2022.

    Business Response

    Date: 05/07/2024

    This matter was resolved on 5/6/24 with a signed resolution letter.  All adjustments were then made to the complainant's account.

    Customer Answer

    Date: 05/11/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************************



     

  • Initial Complaint

    Date:04/16/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    please remove my profile from your site:**************************************************************

    Business Response

    Date: 04/17/2024

    This information has been removed.

    Customer Answer

    Date: 05/09/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Please remove me from your website. ********************************************************* Also, please let me know where you're sourcing my name from, so I can contact them to remove me. I am no longer licensed.

    ****** *******




     

    Customer Answer

    Date: 06/03/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
    I have had so many issues with this company continuing to post my personal information under my professional name on this site. I have contacted multiple times to get it taken down, only to have them take it down then put it right back up days later... It is now only partially removed, where my profile is taken down but my name is still indexed on their site.

    I have asked repeatedly where they get their info so I can contact the source to remove my information, but it continues to show up. 

    Thank you,
    ***************************
    **********************************************************

    ************************************************

     



     

    Business Response

    Date: 06/14/2024

    Our Client Services representative contacted the complainant and advised that her information has in fact been removed.  If you access the links provided by the complainant you will see that her information does not come up.  Again, we have done what was asked.  We have removed her information.

  • Initial Complaint

    Date:03/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Best in ***** magazine called to interview me. I agreed to ******* charge for diamond program which includes a plaque and magazine feature as well as listing in find a top doc on February 21, 2024. The magazine then called and requested my resume for the aforementioned magazine article and listing on find a top doc on Monday March 18 this week and proceeded to charge me an additional ******* on March 18 without my consent using my credit card info from February 21 for an unknown product/ service. When I called to question the charge -they said I had agreed to an additional charge for a press release that I approved , which is pure fiction. I never received or approved a press release and did not agree to any additional charges. Then they said maybe you did and you just dont remember. This is purely fraudulent behavior. I thought physicians were selected based on merit as a Best in ***** physician ans was told as much. As it turns out there are several editorials online discussing how this business has no metric or even confirmation that a physician even has a license, they simply call up doctors to manipulate them into paying these fees as a money making racket. In fact, they have bestowed the decree of best in ***** physician to a journalist who simply paid the nominal fee.

    Business Response

    Date: 03/27/2024

    Please be advised that on 3/26/24 we adjusted the complainant's account for the disputed amount.  We have also placed her on the Do Not Contact list.

  • Initial Complaint

    Date:03/18/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to reach out to the find a top doc and asking them to remove my information and they havent been responding to me back , I am not even a medical practitioner kindly assist me with this to remove my information removed ! The whole address and phone number is even listed thats breach of personal information

    Business Response

    Date: 03/18/2024

    The complaint's information has been removed.

  • Initial Complaint

    Date:03/05/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a previous complaint where the business removed my information from their site, and the case was closed. Now it is back up on their site again. I want my information PERMANENTLY removed from their site! It is listing my fathers home address in a state where I am not even licensed to practice!

    Business Response

    Date: 03/06/2024

    As stated we have removed the information from our system.  We have no control over what appears on ****** however if you open up the link the complainant's information is not listed.

    Customer Answer

    Date: 03/06/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    The reason it is no longer on is because another representative from FindATopDoc erased my information after my comment on here yesterday. While you cannot control whats on ******* you can control that you continue to keep listing my information. This is the 5th time I have contacted you to have my information  removed only to find it back up within days. Blacklist my name from your site please; your information is flawed. This is my fathers information, and I am not a practitioner in ********. That is his home address, where we rent to a young family.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************************




     

Find a Top Doc, Inc. is NOT a BBB Accredited Business.

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