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Business Profile

Airlines

Turkish Airlines, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Turkish Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Turkish Airlines, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 526 total complaints in the last 3 years.
    • 184 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/19/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 10th, I traveled from ******* to ******* on flights TK0089 and TK0131. During the journey, my luggage was inadvertently transferred and left behind on flight TK0089 due to actions taken by the flight crew. Turkish Airlines lost and found office has since located my luggage, with reference number BE-***********. However, they are requiring me to collect it in person at *****************Unfortunately, I am currently in *******, ***, and due to **** restrictions, I am unable to travel to ******** to retrieve my luggage. I am therefore requesting that Turkish Airlines transport my luggage to *******, where I can personally collect it (I am aware that flight TK0131 travels from ******** to *******).I sincerely hope you can assist me with this issue, as I have no other options. When I contacted the Turkish Airlines lost and found office, their response was very rude and uncooperative, with repeated attempts to deflect responsibility, leaving me feeling helpless.

    • Initial Complaint

      Date:08/18/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Turkish Airlines lost my luggage on my May 8, 2024 flight en route to ****** ******************************************************** from ******************************. After a long series of correspondence, on June 12, 2024, the airline agreed to pay compensation for the lost luggage, the amount being 880 USD (1203 CAD). Nevertheless, after more than 2 months, and communicating with the airline multiple times, the payment hasn't been made to date. The status of the report on their website has been updated to "payment has been made," though that has not been the case, and I have taken up the issue with the customer service multiple times over phone. I was told the payment process will take 7 business days, and it has been more than a month since the status was updated. It's very frustrating and since my communication with them has been leading me to nowhere, I'm taking up the issue with the BBB.

    • Initial Complaint

      Date:08/13/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We booked our air tickets with Turkish Airlines on 04th Mar 2024 to travel on 30th Apr 2024 from ********* to *****. PNR 2SECFT Our baggage was delayed by Turkish airlines in ****** on 1st May 2024 and we had to leave for ***** without our 5 bags. Turkish airlines somehow sent us the bags after 10 days which caused us so much in convenience and had to purchase clothes and other stuffs. Turkish airlines agreed to refund USD 450 per Bag on 24th May and I send them my bank details to process refund.Since then I have contacted them more than 20 times but no response on payment transfer. Every time I call, they say its processing and its been almost 3 months now.

      Customer Answer

      Date: 08/21/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* *****



       

    • Initial Complaint

      Date:08/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Turkish Airlines has made it virtually impossible to use a flight credit that they claim expires in September, despite the fact that their website also claims flight vouchers last 2 years (flight canceled in October of 2023). Ive been unable to use the voucher number online (as they indicate is best practice) and have spent hours of time on the phone with their customer service trying to book my flight or otherwise get my money back. **************** sent me to ********** only to be turned away by the security guard who deals with Turkish airline consumers coming everyday to complain, and I was told the airline customer service lied to me. security at the building also recommended I go to ***, which is expensive and time consuming. They are likely defrauding consumers by making it impossible for people to spend their money and forcing working people to spend time and money to use their money. And if unable to do so in the allotted time, despite best efforts and good faith, Turkish airlines is unjustly enriched.

    • Initial Complaint

      Date:08/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against Turkish Airlines regarding their failure to process a full refund for a ticket I purchased, despite multiple attempts to resolve this issue directly with the airline.Ticket Purchase: In February 4th 2024, I purchased a fully refundable ticket for my uncle ******* *********** and aunt ******************** ******* * who were supposed to visit the ************* in August. Unfortunately, due to **** issues, the trip could not proceed as planned.Request for full Refund: Given the circumstances, I initiated a request for a full refund as per the terms of the ticket. Despite this, Turkish Airlines has not refunded me the full amount of $4,649.80.Cancellation by Turkish Airlines:On July 17, 2024, Turkish Airlines canceled the ticket on their own, without any initiation or authorization from my end. Despite this cancellation, I still have not received my refund.Bank Dispute:I escalated the matter to my bank, Navy Federal Credit Union, initiating a dispute to recoup the funds. Despite providing all necessary documentation, including the fact that the ticket was canceled by the airline, the issue remains unresolved.Turkish Airlines' handling of this matter has been highly unprofessional. They initially provided conflicting information regarding the refundability of the ticket, and their decision to cancel the ticket without processing the refund is unacceptable. Their lack of communication and accountability has caused significant inconvenience and financial strain.I am seeking the intervention of the Better Business Bureau to ensure that Turkish Airlines honors the terms of their agreement by promptly processing my full refund of $4,649.80. Thank you for your attention to this matter. I look forward to your assistance in resolving this issue.Sincerely,Attach documents: ticket purchased, purged tickets if you need additional info do not hesitate

      Customer Answer

      Date: 09/05/2024

      Better Business Bureau:

      At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:08/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my dissatisfaction with the service I received during my recent trip (Confirmation Number: ******). On May 12th, flight TK 192 was delayed and eventually cancelled at 1:00 AM. Despite this, no information was provided regarding accommodation or transportation. I had to drive home due to the late hour, but Turkish Airlines has refused to reimburse me for the gas and toll charges.When I finally arrived in ******** on flight TK 6892, my luggage was not loaded, forcing me to purchase new clothing after three days without my belongings.I promptly filed for reimbursement, but I have not received any payment for the delayed luggage or trip cancellation. Each follow-up email has introduced new requirements, and the gas and toll charges have been repeatedly denied. Additionally, there has been no clarity on the per diem, and I have observed inconsistencies in reimbursement amounts compared to other passengers.I request immediate reimbursement for the following expenses:Gas and toll charges: $72.14 Food: $17.00 Clothing: $492.69 These charges, along with the reimbursement for delayed luggage and trip cancellation, are justified. My request references are *** ********** and ***********.I expect a prompt resolution to this matter, it has been over 2 months and this is not acceptable.

      Customer Answer

      Date: 09/03/2024

      Better Business Bureau:

      At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:08/08/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,I am writing to formally lodge a complaint regarding my recent travel experience with Turkish Airlines. My Turkish Airlines membership number is ***********.On August 3rd, 2024, I was scheduled to fly from ******** to ***** on flight TK157. Despite being already checked in and ready to board this connecting flight, I was denied boarding because the gate was closed 30 minutes before departure. This decision was made even though I was present and prepared to board the aircraft.As a result of this arbitrary rule, I was forced to book an alternative flight to *******, which cost me $1,342.92, since there were no available flights to *****. Upon arrival in *******, I had to book an additional flight with Southwest Airlines for $270.98 to reach my final destination (significantly delayed subsequently...), *****. In total, I had to spend $1,613.90 on new flights. Consequently, my total travel time extended to 35.5 hours, causing significant inconvenience and distress.This situation was exacerbated by the fact that the flight was overbooked. Implementing such inflexible rules allows Turkish Airlines to exclude passengers without compensation, compelling them to purchase new tickets to reach their destinations. This practice is unacceptable and has caused me undue financial burden and inconvenience.I request full reimbursement for the additional expenses incurred due to the denied boarding, totaling $1,613.90. I also urge Turkish Airlines to review and amend their boarding policies to prevent such incidents in the future.Thank you in advance for looking into this.Sincerely,FlorentTurkish Airlines Membership Number: ***********Enclosures:Receipt for the alternative flight to ******* ($1,342.92)Receipt for the complementary flight to ***** ($270.98)

      Customer Answer

      Date: 09/04/2024

      Better Business Bureau:

      At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.

      Sincerely,

      ****************

    • Initial Complaint

      Date:08/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Turkish Airlines Customer Service,I am writing to formally request a full refund and compensation for the denied boarding incident involving my flightTK351 and TK0077from Almaty to ***** (stop in ********) on August 4, 2024. I was denied boarding because I did not present the physical debit card used for booking, which belongs to my daughter who purchased the ticket on my behalf.Reservation Code:****** Passenger Name: - ***************** Details of Incident:On August 4, 2024,***************** - was denied boarding for the aforementioned flight because he did not have the physical debit card used for the booking.The card used belongs to his daughter, who purchased the ticket for him. There was no indication during the booking process that this card would be required at boarding, and the card used was verified and valid at the time of purchase.

    • Initial Complaint

      Date:08/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is about AJet and its parent company Turkish Airlines about delayed flight, missed connecting flight, refreshments and hotel accommodation, and delayed and damaged baggage. I contacted Turkish but they advised me to contact ****. I contacted **** but I have not provided a resolution since I contacted them more than 2 weeks ago.My flight VF70 was on June 10, 2024, from ********** CPH to ******** SAW with the scheduled departure time of 12:55pm. This flight was delayed due to technical issues and arrived more than 3 hours late in ********, leading to missing my connecting flight TK7688 to ****** IKA with the scheduled departure time of 7:55pm (arrival time of 11:35pm in ******). Ajet Airlines issued me a new ticket from another airport (IST) with a scheduled departure time of 3:15am for the next day, June 11. At the end, I arrived in ****** IKA next day at 6:35am, 7 hours later than scheduled time.During the delay the passenger in my party was not provided with any refreshments or hotel even though I asked for them from the agents of Ajet at the airport. My missed connected flight departed at 7:55pm from ********. Ajet issued me a new ticket scheduled for 3:15am next day. I asked them for hotel for the night to take some rest and to give me a new flight in the morning to take some rest overnight after a long frustrating due to delayed and missed flight and missed baggage, but they refused to do so. They also refused to provide any food/drink at CPH/SAW/IST. Also, Ajet Airlines lost my checked-in baggage which was checked in CPH. At SAW, they asked me to claim my baggage. After spending hours, my baggage did not finally arrive. I informed Ajet Airlines. They asked me to file a report at IKA. Upon my arrival at IKA, I filed a report for missing baggage. It took weeks for Ajet to locate my baggage and deliver it to me. It was also damaged when it was finally delivered. People should know how HORRIBLE it is to fly with Ajet/Turkish, very IRRESPONSIBLE!

      Customer Answer

      Date: 08/29/2024

      Better Business Bureau:

      At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.

      Sincerely,

      ******************************************

    • Initial Complaint

      Date:08/02/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were denied check-in on June,26 at ***************, ticket number ************* on claims that I needed **** in order for my daughter to stay in ********** for over 5 days, which I didn't. The Airport team informed me that they requested a confirmation from the Turkish Airlines ************** but after 3 hours they failed to resolve this issue. After this happened, my husband went to the **************** office and they told him they didn't have any emails from the ******* team from June 26. So, I changed my tickets to July 16 (ticket *************) and after arriving at the airport, they said they would request confirmation again. After 30 min, I was checked-in no **** needed and flew to ********, I entered ********** with no issues. The system that the airlines are using is a third party, not official system which is sometimes updated by government officials, but is by no means a direct government source of information. As a customer I don't have access to that system. I contacted the Uzbekistan embassy and was told my daughter can stay for the duration of the trip without a ****(or me needing one).Considering all of the above, I see a failure of Turkish airlines to have up to date immigration information and big communication issues on the side of the ******* team.As a result of this failure, I paid $2178.00 to change my tickets and in addition had to pay for a hotel room $87.75 and rent a car to go back home to *********** $126.41 and back to the airport $86.35. Not to mention all the arrangements in ********. (I can provide receipts for all of it).I'm requesting Turkish Airlines to refund me for the expenses incurred due to its mistakes.

    Turkish Airlines, Inc. is NOT a BBB Accredited Business.

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