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Business Profile

Airlines

Turkish Airlines, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Turkish Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Turkish Airlines, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 520 total complaints in the last 3 years.
    • 185 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/01/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Team,We traveled back to the States with Turkish Airlines on July ******. They lost all of our luggage and eventually two weeks later three of the suitcases arrived (in very bad shape) but one is still missing. We call them every day but they refuse to help. They dont want to pay us a compensation or to give us any information if the suitcase was located. We received two emails that the bag was found and after this no response to emails and their customer service keeps lying to us and refusing further information. They told us we have to wait 21 day to apply for money compensation but after the 21 days passed they changed the rulesIn the missing suitcase we have belongings for more than $4000.I dont know how to proceed in this case and where to complain because what they do to their customers is not right, also they must take responsibility for their actions and lack of action.

    • Initial Complaint

      Date:07/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Booked a ticket to ******** and took the Flight and landed on July ****** and my luggage was damaged along with my items including A PS5 and other items but I didnt care about that my Luggage cost me ****** and I was content if they reimbursed me for that amount since they are liable for the damages. After filing a Claim they offered me 105 USD which I feel like was a smack in the face. I traveled in their Business Class which costs exponentially more the least they could have paid me was 400 ********************************************************* to speak with a supervisor and stuck to a script as there offer is final. Later I added images to my claim including some other damaged items and they said too late because you have to file within a week. My claim was filed within the week and they have failed to resolve my issue. They just say their ************************************************************************************************ my application and I have not accepted until they offer me a more just compensation. Airlines are liable beyond 3000 USD for internation travel and they meerly are offering me chump change. I am attaching the date case was opened which was within the week time frame and the rude response from the person I was in contact with who would not allow me to talk to someone in charge and they copy and paste that this is final no further help will be provided no matter what I say. I am also attaching the Turkish airline Case number for them to pull up my damage application

      Customer Answer

      Date: 08/18/2024

      Better Business Bureau:

      At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.

      Sincerely,

      *********************

    • Initial Complaint

      Date:07/24/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a return flight from ****** to ****** on 20th July 2024 under reference number ******. Due to the global tech issue impacting multiple sectors there was messages about cancellation of flights and my flight to ****** was cancelled. So, I tried contacting Turkish Airlines customer care number but due to high calls that day it was not reachable. So, I went to their website and rescheduled the flight from 20th July to 22nd July but the re-schedule process asked me to pay instead of free reschedule. I paid USD *******. Now when I am asking the airlines to refund that money they are refusing to pay. It was not my fault that flights got cancelled that day due to global tech issue, so the airlines should refund me the amount they charged for re-schedule.

      Customer Answer

      Date: 08/18/2024

      Better Business Bureau:

      At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:07/16/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hard time to a disabled passenger by Turkish Airlines

      Customer Answer

      Date: 08/10/2024

      Better Business Bureau:

      Dear **** ********* have not been contacted yet by Turkish Airlines, Inc. regarding complaint *********D ********.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:07/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased tickets through Flight Hub by way of Turkish Airlines. My itinerary was changed several times and I had to cancel due to changes. I was awarded a refund for the tickets; however I was by both Fight Hub and Turkish Airlines that would have a full refund including seat cost. I only received ticket refund and not the seat cost. I called two weeks ago and both companies was going to look into after me explaining several times that was what I was told that I would receive seat cost. Flight Hub stated they would call Turkish Airlines and Turkish Airlines was to contact me within 72 hours. However, neither has contact me. They are pushing this issue to aside and refuse to address. They changed my flight several times after I paid for my seats. I would like for them to refund what is due to me. I have been patience and now I am being ignored. Below is me ticket information.NameE-ticket ************************* NewmanTurkish Airlines* ************** ******** ***** NewmanTurkish Airlines: ************** RECEIPT NUMBER #*********Paid: March 31, 2024 Passenger(s)ItemAmount Seat Request Fee$181.86 **************** Services - Seats$39.00 Payment method: MASTERCARD ********Total: $220.86 USD RECEIPT NUMBER #*********Paid: March 31, 2024 Passenger(s)ItemAmount **************** Services - Seats$415.00 Payment method: MASTERCARD ********Total: $415.00 USD

    • Initial Complaint

      Date:07/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April earlier this year my wife and I flew on Turkish Airlines to ************ ****** via ********. during this time while staying in ************ we had our passports and travel documents stolen. We notified Turkish Airlines and had been told that the return ticket for my wife would be kept on an open status and that she would be allowed to use the ticket to return when she was ready to travel. Once the replacement travel documents were received and my wife was ready to travel we reached out to Turkish Airlines at this time a long complex process commenced with Turkish Airlines giving us the runaround: 1. To begin the phone calls for customer service are in ****** so overseas charges for calling apply.2. The operators will tell you that you have to create a feedback case by going through help pages on the Turkish Airlines website.3. Once a case is created it can take up to 7 days for them to respond.4. In our Case once I finally received a case number I learned through making multiple phone calls that Turkish Airlines had not honored the return travel from ************ returning to the **. Instead despite our doing nothing wrong they imposed a fine on any new reservation we wanted to make. I noticed by going online that a oneway ticket from ****** for a brand new reservation would cost $847.00 with the same airline. For the exact same reservation ticket Turkish Airlines expected me to pay $1,676.00. 5. Any email Turkish Airlines sends has the noreply email address so it is as you would expect another control mechanism to rebuff genuine customer service concern with zero opportunity to reach a senior customer service representative.6. We were the victims of a crime in ****** and we followed all of the instructions Turkish Airlines has imposed and yet they take us for fools. I am shocked because the airline boasts about its rewards and attention to customers yet in our experience nothing could be further from the truth.

      Customer Answer

      Date: 07/29/2024

      Better Business Bureau:

      At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
      The attached screenshot was the response from filling out the form on a link on the Turkish Airlines website. The key facts under reservation U12 NAA and their response include the following:

      1. The attached email response is a standardized reply that is designed to mask the critical issue and facts. There was supposed to be a valid full return flight ticket as per the original reservation, when my husband followed up as instructed calling the phone number on the email the customer service rep wanted to charge over $1600.00 for a one way retrun flight. They said that this was including a credit for the original reservation under U12 NAA. How is possible that the airline is going to charge more than $800.00 for a comparible ticket price directly available on there website or third party ticket agent websites.

      2.The email was subject to my husband attempting to resolve Turkish Airlines going back on their original promise of an open ticket. In effect the reality is that when my husband spent almost 30 mins on the phone attempting to deal with Turkish Airlines custmer service reps they expalined that I was being fined in addition to a full cost ticket price and any other charges they wished to impose.

      4. I had been in ****** for a medical procedure and my travel documents were stolen, I notified Turkish Airlines before my return date and they told me that they would keep the return date to an open status and that they would not be imposeing any penalties. Once I had retrived docuemtns to Travel my husband contact Turkish Airlines and it was at this time that they went back on their word

      5. Turkish airlines appears to create a lot of publicity to create this image of sincerity, quality, cutomer service and integrity, in out experince nothing could be further from the truth. If anything it has been a model exercise in how to disregrd completly a genuine emergency, to then go back on their original promise then through phone and email correspondence insult our intelignece.  

      6. Turkish Airlines to date has made no attempt to resolve this issue and has failed to provide even an apology


      Sincerely,

      ***********************


    • Initial Complaint

      Date:07/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Turkish Airlines 186 (June 27, 2024)Confirmation: ******* ****** Expedia itinerary: ************** Turkish Airlines acknowledged its negligence regarding the Internet which was not working on my flight and caused me great inconvenience (as I could not contact my family and friends to alert them that Turkish Airlines flight was 4 hours late). Turkish Airlines failed to acknowledge their plane was 4 hours late to *******, costing me financial opportunities, the cost of another plane ticket from ******* to *******, and forcing me to drive all night from the islands of **** to ******* and take a ferry boat to fulfill a speaking engagement at a church.A pitiful ***** miles credit on the airline is insufficient to reimburse me for the amount of pain, suffering and loss of business opportunities Turkish Airlines caused me.Given the frequency of your flight delays and cancellations at Turkish Airlines (as I spoke to another lady in line who waited 4 hours with me and said 5 of the last 6 flights she took with Turkish Airlines were all equally delayed); I never plan to use your airline again. Thus, ***** miles has no value to **** want a cash refund for the full amount of the air ticket.Thank you.********************** - world traveler, travel writer and consumer advocate

      Customer Answer

      Date: 07/29/2024

      Better Business Bureau:

      At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.

      Turkish airlines is ignoring my complaint and has embraced poor customer service, repeated flight delays and consumer disregard thereafter as a customary and expected business practice, while claiming to be the airline provider with the most flights worldwide and connecting the world.


      Sincerely,

      ********************* - world traveler and travel writer 


    • Initial Complaint

      Date:07/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Turkish Airlines is an absolute nightmare. I booked a trip months in advance using ************** points, only for them to change half of my flights six months ahead. Fine, things happen. But what they did with my domestic flight in ****** is unforgivable.I had a roundtrip business class ticket to ********** for me and my partner. It was already a tight trip with just two nights. Then, Turkish Airlines moved our departure flight 8 hours later. This would destroy our plans, giving us even less time in ***********Trying to find alternative solutions and doing more searches, I found that my original flight time was still available on Turkish Airlines. I demanded they give me my original time back. After wasting hours on the phone and submitting endless support tickets, they grudgingly let me keep my original departure time. But heres the kicker: as I was celebrating and confirming my tickets, I realized they downgraded my business class ticket to economy without telling me! No notice, no consent nothing.I feel completely scammed. I contacted support again and submitted more tickets, only for them to close them without any explanation. They had the audacity to put me on a different flight with a confirmed ticket and then, when I asked for my original departure time back, they downgraded my ticket without my permission. This is a blatant scam.Do yourself a favor and stay away from Turkish Airlines. They are deceitful and have zero regard for their customers. This experience has been a total disaster.

    • Initial Complaint

      Date:06/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi This is ***************************, I live in *****, I was going for vacations in May 2024, my flight Turkish Airlines was on May 12, 2024 8:40 pm but it was delayed for 2 hours and later canceled until next and flown at 3 pm on May 13, 2024 and when I reached ******** on May 14, 2024 in the morning and I heard from Turkish Airlines that my Airlines did not board my luggage on same flight which was delayed and canceled, and they said that my luggage will arrive from next flight (DFW to IST) and it will be arrived at 6pm ******** TIME but I had a flight to ****** at 8:20 pm from different airport of ******** and my second my luggage was delayed more than 48 hours, Flight was delayed more than 12 hours and luggage was delayed more than 48 hours, technically Turkish should reimburse entire fare because I had medicines and other useful things in my luggage which was not allowed in my carry-on. I am disabled and they have provided vouchers but when I and my sister got a number, they have ran-out vouchers, I had no clothes in ******, medicines, and other useful things which was already in my luggage and they lied to us that luggage will be arrived on time but did not arrive on time in ********, this Airline gave us headache, I need from Turkish Airline to reimburse entire trip because they have have broken my luggage when it arrived in ****** and stain marks on bags.. I need full or half my fare refund at all. Thanks

      Customer Answer

      Date: 07/26/2024

      Better Business Bureau:

      At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:06/28/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had to pay an extra $3500 in plane tickets at out layover in ******** to dubia where not giving any information by their customer service agent at airport when we tried to get information to know where to go. They dats wait an hour. We waited 30imd then looked at the board to see if any updates had been added and they were on last board. They didnt give any intercom info either

    Turkish Airlines, Inc. is NOT a BBB Accredited Business.

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