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Business Profile

Airlines

Turkish Airlines, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Turkish Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Turkish Airlines, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 519 total complaints in the last 3 years.
    • 185 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/18/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have bought flight tickets form ******, ****** to *****, ** in August 2023 for my family including myself. I have chosen not refundable for the first flight and refundable for the return. I have paid an extra amount of 250$ for each person to make it refundable/flexible. After we arrived on the US, my wife and I were seeking business opportunities and decided to postpone or cancel our return ticket. Then Turkish Airlines, in the first time informed us that our return tickets were not flexible, we may postpone it under certain conditions and for the next 3 months timeline; but we cannot be refunded because our arrival tickets were not flexible and they claim it was written in their terms and conditions which I have never seen or warned before making payment an extra 1.000$. As you can clearly see the tickets, it is written "refundable/flexible" (in Turkish iade edilebilir/esnek). Turkish Airlines declined to make a refund payment or postpone our tickets until March, 2024. In this time of period, we create a new business in the ** and get E-2 holder status and we are not allowed to go to ****** and turn back. My mother-in-law returned to ****** on February by using her ticket. Turkish Airlines required us to pay extra 800$ for each to postpone our tickets for a further time. I had to cancel our tickets even though I did not accept their refunded amount which was almost 200$. Otherwise they would claim that I did not show up to the flight and lose all my rights. I demand to Turkish Airlines refund money as we agreed upon beginning. Refunded money should not be in Turkish Liras because Turkish Airlines' prices are based on US Dollars and they charged me in Turkish Liras based on current value of ** Dollar and disputed amount of money are more than 2.000$. You may clearly find the differences of arrival and return tickets by reviewing uploaded ticket photos even though they are in Turkish. I am sending you my best regards. Sincerely,

    • Initial Complaint

      Date:03/14/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      More details in attached document- Bought roundtrip tickets in October 2023 for two people + extra seat- Flights were changed by airline multiple times, extra seat was dropped off- Unable to get adequate information from business on status of current flight, airline not reimbursing for extra seat- Currently the return flight has been "deleted" without notice, not giving me an answer of why it was deleted- Unable to tell me when my flight home is, getting conflicting information from airling- Will not escalate case to manager, keep telling me to fill out feedback forms without answering my question- Also have alerted my credit card company

      Customer Answer

      Date: 03/14/2024

      The desired outcome is cancelling my tickets with a full refund.

      Still no sign of my return flight on their portal, and they have not contacted me in three weeks with an adequate response to my request, have not contacted me in the past three days despite escalating with "urgency" the case.

      Best regards,

      ****

       

    • Initial Complaint

      Date:03/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We flew with Turkish Airlines Flight: TK 1955 from IST to ***, Scheduled: 17 Sep 2023, 7:20 PM GMT+3 to 9:50 PM GMT+2. During this flight Turkish Airlines lost one of our bags. We were asked to put together and itemised list of all the lost pieces in our luggage. The total value of our lost items was approx. ***** EUROS. After many request to the business we were only awarded 1195 EUROS. We would like to request full compensation for our lost luggage. I have uploaded relevant documentation. Turkish Airlines lost baggage case ID : ********** Kind Regards, ******************

    • Initial Complaint

      Date:03/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Confirmation ******. Tickets ************* & *************. Turkish Airlines changed their original flight, forcing me to pick a new flight. My hotel couldn't extend my stay, so I looked at options of different departure city. During my first search, the site showed a price for the other departure airport flights. If there was no charge, it showed $0.00. When I did the search again, it did not show any price on the "search results" page like it did before. The tabs showed that there would still be three more pages: "Summary", "Contact Info", and "Payment". I reasonably assumed it would show up on a summary page, so I proceeded to the next page. Once I did this, I immediately was routed to a page saying that my booking was complete and got an email saying the same. I immediately searched for customer care to fix this. The WhatsApp number for the airline is just a bot that can't help and I couldn't find a phone number that would direct me to a person. I emailed the nearest airline office explaining what happened. They responded the next day asking me what departure city I needed. I told them and they responded saying that it was "unavailable". I asked them how it was unavailable if it was still showing available on booking sites. They stopped responding. When I finally found a number where I could reach a person, they kept telling me that I made the booking and to submit feedback forms. TWO reps ADMITTED that sometimes if there's no price associated with a change that it will skip the summary and payment page and simply complete the booking. This is fully unacceptable. If the pages will be skipped, they shouldn't show up as if they are part of the booking process. WE had to book a new flight to the city Turkish erroneously booked so I could make my original flight. It cost me $293.96 and 10+ hours of layover time at SIN. I had the recorded call of the final rep saying that I would be refunded. I want a refund of $293.96 plus concessions for the additional layover.

      Customer Answer

      Date: 03/31/2024

      Better Business Bureau:

      At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:03/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear manager of Turkish Airline,I am writing to request that you compensate me in the amount of 600 euro for damage to checked baggage, in accordance with Article 17(2) of the Montreal Convention , and also for flight cancellation for 2.5 days.On 06/09/2023, my mother flew from ********* to ******** on flights 1592. She checked in 2 pieces of baggage. Upon arrival at ********, she realized that her flight to ******* ,**** had been canceled. She was in a wheelchair and she has diabetes and heart disease but despite this fact, they did not provide her with food for the next night and tomorrow morning. They told her she should pay for food. As she did not foresee the cancellation, she did not have enough money with her for expenses.The day after cancelation (07/09/2023),they took a ***** of Europeans for a tour in ******** ,and told her they will take her and 6 other ******* passengers tomorrow but it did not happen.On 08/09/2023, Nobody came to bring a wheelchair for transferring to the airplane ,despite my several calls to Turkish Airline, the day before flight and the same day, and I have been told that there is not such an option available!I request that compensate me for this event for amount of 600 euro and 1000 euro for damaged baggages and discrimination for providing the same facilities and service as other passengers (delay of more than 2 days, not providing with food, tour around ********, and hotel ,just they just kept her in airport till one day before flight and only after leaving European passengers ,they provide her and other ******* passengers with a room in hotel), within 30 calendar days, in accordance with Article 17(2) of the Montreal Convention.Sincerely yours,*********************************** Bafrani ********, ****** 2024/03/04 ***************

    • Initial Complaint

      Date:02/29/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TRAVELED WITH TURKISH AIRLINE *********** TO ****** (****) ON JANUARY 3, 2024. WE TOOK OFF WITH +3.5 HOURS DELAY. SO I MISSED MY CONNECTION FLIGHT TO ******. I SPENT 2 DAYS IN ******** IN ***** I PAID WITH FOOD AND TOILET ITEMS. I DEPARTED JANUARY 6TH TO ****** INSTEAD OF THE 4TH. I SPENT *********************************************************************** I NEED REFUND/REIMBURSEMENT AND/OR FINANCIAL ASSISTANCE OF THE DAMAGE AND STRESS CAUSED BY THEM. THEY AGREED TO HELP ME, NOW IF I CALL THEY KEEP TRANSFERRING MY CALLS. I ARRIVED IN ****** JANUARY 7TH MORNING INSTEAD OF JANUARY 5TH.

    • Initial Complaint

      Date:02/29/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a cruise with air with Norwegian. The airlines used were United and Turkish Air. My cruise was ruined as my 3 bags were lost. I have been filing complaints since January 6, 2024 with AON the travel protection company I thought I brought travel protection insurance with, but they have asked me to file claims with everyone else to include my homeowners insurance. Norwegian denies responsibility. United denies responsibility. My USAA homeowners policy does not cover baggage loss. Turkish Airlines does not allow me to file a claim. I sent a text and email as instructed and then they say I have to use their site which is not reachable. I have lost over $25,000 in merchandise and no one is claiming responsibility. I believe someone stole our bags as one bag was received. What happened to the other 3 bags?Trip purchased August 20, 2023 - $8565.45Traveled Dec 26-Jan 4Dec 29 Purchased clothes, shoes, hygiene supplies & luggage - @$3000

    • Initial Complaint

      Date:02/26/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased tickets from *** to *** for 4 people 6/21/2023 and paid surcharges to have pre-assigned seating ($114). On 1/5/2024 the flight was changed by Turkish airlines and we lost our pre-assigned seating without refund of the surcharges for the cost of the pre-assignment seating. On 1/8/2024, I purchased again pre-assigned seats for $424 at similar locations in the new plane (again was changed by Turkish airlines). On 1/24/2024, the flight was changed again and the purchased pre-assignment of seats was again deleted without a refund. After contacting the company a partial refund of $307 was given for the second purchase of the pre-assigned seats, but we remain having incomplete recovery of the initial surcharges that were paid for the initial ticket purchase. Therefore Turkish airlines has taken an excess of $231 (114+424-307 = $231) from me for a garauntee of pre-assigned seating on a flight and then defaulted on their obligation for pre-assigned seating.

    • Initial Complaint

      Date:02/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      they did not deliver the luggage at the arrival airport. I filed report at the airport, they stated they will deliver them upon arrival, few days later, I got the luggage's damaged and missing items. I contacted them, they stated i did not. Report it.I did report it at the in their office airport. they just do not want pay for their negligence and missing and damaged items.

      Customer Answer

      Date: 03/21/2024

      Better Business Bureau:

      At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:02/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ticket through the Turkish Airlines app and booked a ticket from *** to *** with connections in IST and ***. The *** to *** portion was code shared by United and this flight changed which apparently messed up the system. So when I went to TBS they didn't have a record of my flight from TBS to IST and claimed that United didn't do it correctly. It was a Turkish flight, and Turkish refuses to help. I was forced to purchase a ticket from TBS to IST and rejoin the rest of the flight. I was on my original flight just with a purchased ticket instead of the original ticket. After I got back home I called Turkish many times. They first claimed that I was late, then a no show. I proved to them that I was there on time and on the same aircraft as originally booked. Now they claim that United Airlines didn't change it correctly and refused to help or compensate any further. I called United and they refuse any action because they don't operate that flight. I spent $300 US dollars extra to book a portion of the flight that I had already purchased. Neither airline will help.

    Turkish Airlines, Inc. is NOT a BBB Accredited Business.

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