Complaints

This profile includes complaints for Turkish Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Turkish Airlines, Inc. has 16 locations, listed below.

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• 

  Turkish Airlines, Inc.

  Terminal 1 C/o JFK International Airport Jamaica, NY 11430-2081

• 

  Turkish Airlines Inc.

  400 - 170 University Ave Toronto, ON M5H 3B3

• 

  Turkish Airlines Inc.

  273 - 6500 Silver Dart Dr Mississauga, ON L5P 1A2

• 

  Turkish Airlines, Inc.

  1650 Tysons Blvd Ste 860 McLean, VA 22102-4837

• 

  Turkish Airlines Inc.

  6972 Airport Rd Terminal 1 EB2038 Mississauga, ON L5P 1B2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My luggage was lost and as a result I had to but essential only items during the 5 days period my bags were lost. I wore the same set of clothes i traveled with and 1 set of clothes I bought for 5 days. The airline keeps asking me for the same thing in a different but exactly the same way, over and over again. First you said the receipts needed to be in English. Which I sent translated. Then you asked me to have the amount of each item translated to US dollars. Which I did. Then you asked me to indicate what each item on the receipt was for even though the translated receipt said what it was for but I did it anyway. Now you are asking me to take the same information which your system says is approved and create a separate document itemizing the items I already provided you in the manor you asked them for. I very much feel they are just trying to tire me out in hopes that I will just give up. I will not !No where in their policy to have my money refunded does it say I need to submit an itemized receipt . They have all of the receipts that I speak about above. And I have included a pic of their website that shows that they approved the items I submitted for reimbursement as approved.

• Initial Complaint

  Date:04/04/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had two tickets for me and my 9 days old newborn on the flight from *************** to ************* on 30th of march. when the Turkish airlines denied my baby boarding because he didn't have a passport. although they assured me 5 times on 5 different calls that his birth certificate will be sufficient as a traveling document. even one of their call center member went through their newborn restriction policy and assured me that he doesn't need a passport. i missed the flight because of their misleading information and i filed many feedbacks without any response. they didn't reschedule my flight nor did they refund me. they drained my time and energy, cost me: 1- Staying one night at the airport with my newborn (sleeping on the chair cause I had no place to go after you denied my boarding on 30 March). 2- Three visits by my husband to their ***** office to get a reply for the feedback to add my infant. 3- DOZENS of long calls to their call center while I was hospitalized for a major surgery to which I provided you proof.4- I stayed over one night at the airport cause I had no ride or hotel booking, called their call center 5 times while at the airport and made 2 feedbacks and no response. Second day I went to a hotel, I pay $200 a night (4 days so far and still unresolved).the feedback numbers are: . (***********, ***********, ***********, ***********, ***********, ***********, **********, ***********)

• Initial Complaint

  Date:04/04/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were traveling with turkish airlines back in January and once we picked up our luggages we noticed that two of them is damaged. We tried to tell a turkish airlines representative at the airport and they told us we have to file a claim online wich we did and our damage is about $350 us dollar and after several phone calls and emails they decided to give me $172 and I just got a notice from my bank that I received $157 because there was a $15 money transfer involved. When I called the turkish customer relations they told me and rhats what they been keep telling me every time that they will continue the investigation and they will contact me as soon as they can but that never happened since January 8th. I have paid for 4 tickets almost $6000 and when I received one of my sport bags and one of my luggage damaged I think it's ridiculous that they don't stand behind this issue and won't take care of the peoples personal items. I have uploaded everything they were asking me to do and still no resolution after 4 months.

• Initial Complaint

  Date:04/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After first flight TK206 on Dec 4, 2023 from ******* to ********, my flight TK720 from ******** to ****** was overbooked and Turkish airlines requested me to take next day flight with a promise of 1 day stay, **** fees of USD 30, 600 Euros for flight change. I accepted this offer, but Since Dec 4, I have send over 25 emails, many online feedbacks, phone calls and correspondence with Turkish customer service representatives. Till today I have not received a dime, not any checks, not any direct deposits. Turkish airlines is violating both US and European regulations on flight delays and providing no compensation for customers. Please help. Since Turkish airlines reports new case numbers for every correspondence on their website, I have over 10 different case numbers - Original one is *********** Please note various case numbers (total 12) for this - (that means I have submitted various documents 12 times)***********, ***********, ***********, ***********, ***********, ***********, ***********, ***********, ***********, ***********, ***********, ***********.

• Initial Complaint

  Date:03/24/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I flew Turkish airlines recently with my family from *******, ** on Feb 28th to *********, *****. We had a connection in ********. We flew back from *********, ***** through ******** to ******* on March 11th. We purchased business class seats for the entire trip. Feb 28th:Flight from ******* to ******** (Flight TK #**) -11 hour journey.2 of 4 business class seats were broken, could not lie flat, or even recline.My husband emailed customer service **** and was offered 15k miles.March 11th:Flight from ******** to ******* (Flight TK) - 11 hour journey.1 out of 4 business class seats would not recline or lie flat.This was a known problem as the flight attendant pulled out a list of non-functional seats and was surprised that no one told us ahead of time.They told us there was nothing they could do and that we should contact customer service after landing in *******.My TV screen and my son's TV screen kept freezing. **** only worked for a few hours on this flight.The main reason for booking business class seats on a long haul flight is for the recline and lie flat features of the seats. Without these, there really is no point in flying business class. We essentially had economy seats for the cost of business class. My husband has a back injury - multiple herniated discs and it is important for him to be able to recline and lie flat, which is one of the main reasons we purchased expensive business class seats. Lastly, our son, ********************, has a severe tree nut allergy. The flight attendants on all 4 flights did not have nutrition information about the inflight meals and snacks. They were guessing whether or not the items contained nuts. This is a serious medical issue. Nutrition information be readily available on all flights. They need to make this right by REFUNDING us the difference in fare (for 2 seats on Feb 28th and for 1 seat on March 11th) between business class and economy.

  Customer Answer

  Date: 04/19/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:03/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 17, 2024 I was in ************************ in *******, where my return flight to ***-*** was suspended. The desk agent was no help and said to call ****************, I did and they themselves did understand the issue, my agency called Turkish Airlines customer service line and they stated "we do not know why the ticket is suspended"Suspended Flight Information:******************* E-ticket *************(departure), ************* (return)*********************** E-ticket ************* (departure), ************* (return)Total: $2349.20 Because of the ticket suspension I had to purchase brand new one-way return flights that were as expensive as my round trip. I have attached those billables.New Flight total: $1570.61 Airline was unhelpful and caused my elderly mother to undergo tachycardia while at the airport adding to an already panic inducing situation.

• Initial Complaint

  Date:03/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the third Time I asked Turkish airline to refund my money for $1450.00 the ticket price which they forced me to buy in addition to the original ticket purchased through cheapOair.com.If they do not refund my $1450.00 the return ticket price from ****** to ******* ******* I am going to *** the Turkish airline for the ticket and all damages they had cost to me.22nd of March 2024 ***********************

• Initial Complaint

  Date:03/20/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: January 19, 2024.Amount Paid: $5,590 for the ticket, including $400 for a flexible fare option, with another $400 charge incurred for maintaining the ticket's flexibility after being denied boarding, totaling $5,990.Business: Turkish Airlines Services Committed: The flexible fare ticket was to include the option for a refund in the case of cancellation, as affirmed by Turkish Airlines staff at the point of sale and through subsequent communications.Nature of Dispute: Turkish Airlines has incorrectly classified my flexible fare ticket as non-refundable and has denied the refund that their customer service representatives assured was part of the flexible fare's terms.Resolution Attempts: Engaged with the main sales office and Turkish Airlines ******************* after the incident, leading to assurances of refund eligibility, which have been recorded.Account/Tracking Number: Booking Reference: ****** Advertising Claims: Not applicable unless Turkish Airlines advertised the ticket as flexible/refundable, which would have been seen on their official channels at the time of purchase.To resolve this issue, I request that Turkish Airlines:Review the enclosed copies of my round-trip tickets and all communications with their ******************* and customer service representatives.Confirm the documented assurances and the flexibility of my ticket.Process the refund for the unused portion of my flexible fare ticket as previously confirmed by their representatives.Should this matter remain unresolved, legal action and public dissemination of the dispute will be considered. An immediate and comprehensive response is requested to rectify this matter and reinstate the trust in the airline's services and contractual commitments.*************************

• Initial Complaint

  Date:03/20/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 28, 2024, I flew with Turkish Airlines from ************* (********) to *********(******) and connected to my final destination ***** **. Upon arriving in *****, y 3 luggages were left behind in *********. I immediately contacted Turkish Airlines customer service and they opened an investigation about my 3 luggages. I also told them that my house keys were in one of the bags thus I will take a motel and they are liable to the payment and they agreed, provided that I show them the receipt they will refund me. Lucky enough, my luggages were located in ******** and they were delivered 2 on 30th of March and the last one on the 2nd. So I immediately opened a case # ********** and reference # *** *********** where i provided them with all the documents and paperwork they needed. The amount I claimed was $750, per night was $200 for 3 nights = $600 and lunch is $50 per day, which totals $150 the total is $600 + $150 = $750I have been sending them messages, calling their customer service and no one wants to help and they dont respond to any of my inquiries about the status of my claim. I was told all refund will be complete by 14 days but I am getting the run around and being ignored. Please help me get my refund of $750

  Customer Answer

  Date: 04/14/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***********************************
  

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have opened multiple cases with Turkish airlines and every time I go to check on the tatus is says - "Replied". But the only thing i keep getting from them is to use different channels as this is damaged baggage case. This case is about me being denied my boarding! I am fed up with them, every time I call no one can help me, Case TK-********, this is the existing case number, I don't know what else i need to do to finally get someone's attention! Please help me!