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Business Profile

Airlines

Turkish Airlines, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airlines.

Complaints

This profile includes complaints for Turkish Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Turkish Airlines, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 520 total complaints in the last 3 years.
    • 185 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, I just flew with turkish airlines on 04/18/23 from *** to *** with a stopover in IST. The connection was supposed to be for 4 hours that is I was supposed to land at 16:50 and my connection was supposed to be at 20:55. When I arrived at the gate they originally delayed ** for 2 hours then we were delayed for another 4 hours. They are refusing compensation even thoygh we were delayed atotal of six hours

      Customer Answer

      Date: 05/20/2023

      Better Business Bureau:

      At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:04/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I flew on Turkish Airlines from ******* to ****** and then on to ******* on 2.24.23. I never received my luggage. I started a claim to receive my luggage once I arrived in ******* and my luggage was not there. I never received my luggage while traveling. Upon return to my home I called and started a compensation claim as I was directed to do by Turkish airlines. They now will not respond to any of my messages and when I call, all they tell me is that they are still investigating my claim. It has been 2 months since they lost my bag and they are not communicating any plan of action for replacing my bag or the contents. All I experience is a call center that cannot help me and they cannot get me to anyone who can help me.

      Customer Answer

      Date: 05/19/2023

      Better Business Bureau:

      At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:04/21/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Airline: Turkish Airline Flight date: 12/26/2022 Flight number: TK **** From *** to *** Tracking Number is: ********** File Reference Number:*** ********** Name on the case:************************* I would like to file a complaint against Turkish Airline. We had flight with my family from *** to IKA and they lost our baggage. The baggage was a pink "Delsey" 32 kg large size full of gifts and brand new kids Cloth, shoes, toys, in the brand of Gap, ***************************** and also a brand new leather coat with total value of $2400 with the coast of the suitcase. we contacted the airline several time as well as the airport we had flight from. no response from them and it has been 4 months. We already communicated and open an investigation case with the Turkish ********************************** and sent emails to them several times and they did't respond. the File Reference Number:*** ********** and the Tracking Number is: **********.I sincerely appreciate to consider and file a complaint for me and help me to get a compensation and penalty for the delay.Best Regards,************************* ***************************

      Customer Answer

      Date: 05/15/2023

      Better Business Bureau:

      At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:04/18/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 2, 2023 I purchased my plane tickets (and seat selections) for my honeymoon to ******. On 4/3/2023 I checked the status of our account and there were no seats selected so AGAIN I purchased my seat selections for my husband and myself for a flight from ************* to ****** with a layover in ********. I spent $192 each time for our seats to STILL not show reserved. The money has been withdrawn from my account. I received booking confirmations for every single seat. And they still will not update our account to reflect the items we paid for. I called customer support multiple times (when they actually pick up) they assure me it has been fixed but whenever I check online or via phone, it has not been fixed. I have filed complaints with the airline and they have failed to rectify their mistake. They have transferred our calls to numerous departments and even told ** numerous times that their system is down and they cannot help **. All I want is to receive the seating selection I paid for TWICE and a refund for the SECOND time I paid for our seats.

      Customer Answer

      Date: 05/13/2023

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Turkish Airlines, Inc. has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *****************************

    • Initial Complaint

      Date:04/18/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 11th, I booked two flights (one for myself and one for my mother, ***************************) with Turkish Airlines from *** to ****** totaling $2,328.82. However, I realized that for the return leg of the trip (on May 16th), I had erroneously chosen ****** to ******** as opposed to ******* to ********. On April 12th, knowing I was within the 24-hour window, I decided to look on the Turkish Airlines website to cancel and reissue the ticket.The website was having glitches at the time and I needed to reload it 2-3 times.Before canceling the ticket, I decided to check if there would be an additional cost to simply change the flight to *******-********. The site displayed three different time options for that route on May 16th; none of which indicated any extra fees for any of the three flights. Usually on the Turkish airline site, the additional price for the flights is displayed to the right of the flights, and in this case, it did not show ANY addition for any of the three flights.As opposed to canceling the entire ticket and then repurchasing it, I clicked on one of the options and then hit submit. Thereafter I also received a prompt that I would be receiving $8 back for each ticket.The email receipt appeared to me as a modified price of the original ticket price, NOT an additional $2,138.52.On April 14th, I noticed the extra $2,138.52 charge on my credit card and contacted Turkish Airlines immediately. Unfortunately, they responded on April 15th disagreeing with my position, which I immediately appealed to the airline. They have now responded on April 18th rejecting my appeal.I have explained to them that no consumer would rationally pay almost $5,000 for 2 tickets which otherwise cost $2,200 and had there not been a glitch on the website when I was changing my ticket, I would have noticed the extra charge and would not have gone through with booking the change. Instead, I would have opted to cancel the ticket and then repurchase it.

      Customer Answer

      Date: 05/14/2023

      Better Business Bureau:

      At this time, I have not been contacted by Turkish Airlines, Inc. since the original April 18th rejection of my appeal regarding complaint ID ********.

      Sincerely,

      *********************

    • Initial Complaint

      Date:04/18/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 06/30/2022, I purchased four flight tickets for me, for my wife and two children from ********, ****** to ****, ******** and I paid ****** TRY ($5,033) by my credit card on Turkish Airlines' website. However, because I had a severe surgery operation, and my wounds did not recover as fast as expected, my doctor did not allow me to fly, and he issued an health report that shows I was ineligible to fly. Subsequently, 36 hours before the flight, I applied to *********************** and I requested ticket cancellation, and a full refund by sending them my medical report. However, Turkish Airlines rejected to issue a refund by saying their ticket rules are superior to their passengers health. They said my health problem does not constitute a reason for refund, and they did not refund my money although I and my family members did not get the flight services that I paid for. According to the universal principles of law, such health problems constitute a force majeure situation, and they have to refund my money. By reserving my right to sue *********************** I would like ask a for a full refund ($5,033) last time through BBB. My ticket details, my health report and its translation are enclosed.

      Customer Answer

      Date: 05/12/2023

      Better Business Bureau:

      At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:04/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took a flight on Turkish airlines on 3/20/23 from ******* to ******** booking ref ****** ticket number ************* while in ******** I got very sick and went to the hospital 4 times with chest pain and covid like symptoms my return flight was 4/10 however due to my health I was unable to fly out I had a hospital visit 2 more times after 4/10 in ****** to get the ok to fly now I contacted Turkish airlines on 4/9 I bought a changeable ticket I needed to change my return flight I was told by there customer service to upload my medical records from the hospital and they would reach out to me to change my date for my flight home I have called this airline 10 times submitted all medical documentation I have been given multiple reference numbers and no one has responded to my feedback request for a new flight home like I was originally promised multiple attempts to reach a resolution and customer service feedback depth and no one has responded with my rebooking for my return flight home here are my feedback reference numbers TK ******* and TK******* and TK*******

      Customer Answer

      Date: 05/07/2023

      Better Business Bureau:

      At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:04/12/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a RT flight with Turkish Airlines (TA) based on their advertised stop over program, which incentivizes travelers to spend multiple days in ********, which TA subsidizes by claiming to offer up to 2 nights stay in ******** in a 4 star hotel. I read through the entire terms and conditions, which my flight appears to satisy. I've emailed the recommended contact at least 6 times and never heard back. I've called and used What'**** with their cust. service, and have either been disconnected or told I need to submit a ticket. I did, and was told I don't qualify if there is a flight that can get me to my destination in under 12 hours. This appears to be a separate layover accommodation program. It does not stipulate this at all in the terms of conditions of the stop over program, the definition of which is an intended stay for a period of a few days. I've tried recontacting them, and despite being told I would hear back within one week, all I got was a link for feedback, which I submitted. I will include links at the bottom for both the stop over program as well as the layover program that does NOT apply to my case. The whole reason I booked through them was to take advantage of this offer they advertised, but have now spent hours trying to reach someone willing to help either confirm the hotel accommodation, or explain coherently why my case does not satisfy their terms and conditions. At this point I am concerned this is fraudulent advertising, and would like to either get the accommodation, or the equivalent amount of USD as a refund to help me arrange for my own accommodation as TA appears to have no interest in helping a customer nor in backing their advertisement. Thanks for your help!-************************* Tickets submitted: TK-*******, TK-******* Employees who have not helped: ***************************, ***** Y, ****** (refused to provide full name)***********************************************************************************************************************************

      Customer Answer

      Date: 05/06/2023

      Better Business Bureau:

      At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********. They remain apparently unconcerned about their fraudulent advertisement about the stop over program.

      Sincerely,

      *************************

    • Initial Complaint

      Date:04/10/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a flight with Turkish Airline and used ***** miles to upgrade to Business Class. I cancelled my flight on 3/18/2023 and since that day I am chasing ********* back. I contacted via feedback forms, calls and they are pushing me from one department to another. The last feedback I received that I have to call the sales center in ******. I called and emailed the sales center in ****** and they replied that I have to call the customer service again. I waster hours for calls and emails and still cannot get my miles back. I will file a court claim if I cannot be solved here. My TK is *********** The Ticket I cancelled - *************

    • Initial Complaint

      Date:04/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon arriving in *** airport and getting to the baggage carousel, it was absolute chaos. Passenger luggage was being literally torn apart and items were spilling onto the carousel. That said, the non-fabric luggage seemed ok at first. When I picked up my luggage off the carousel and placed it on the floor, I didn't notice any immediate issues. Being that it was late, I quickly hurried to catch the trains to Long Island, ** from ******, **. For the entire time, I kept the luggage on one side of me. It wasn't until I got to Penn Station when I swapped what side I walked with the luggage and noticed it would tilt strangely. When I look, one of the wheels was cracked and would sink into the luggage and there was a structural crack that is difficult to see head on because of the color. Needless to say, the luggage is no longer usable. I have submitted a complaint form immediately upon noticing this issue (before I arrived home) and was responded to several weeks later that the claim was denied for not being started in the airport. This is unacceptable considering I didn't even make it home before noticing the problem and it wasn't immediately apparent while leaving the airport. Being that my luggage wasn't a fabric one, it wasn't destroyed and obvious like the others. This is the first time flying Turkish Airlines and may certainly be the last.CLAIM NUMBER: **********

      Customer Answer

      Date: 04/30/2023

      Better Business Bureau:

      At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.

      Sincerely,

      *********** ******************

    Turkish Airlines, Inc. is NOT a BBB Accredited Business.

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