Complaints

This profile includes complaints for Turkish Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Turkish Airlines, Inc. has 16 locations, listed below.

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• 

  Turkish Airlines, Inc.

  Terminal 1 C/o JFK International Airport Jamaica, NY 11430-2081

• 

  Turkish Airlines Inc.

  6972 Airport Rd Terminal 1 EB2038 Mississauga, ON L5P 1B2

• 

  Turkish Airlines

  PO Box 66822 Chicago, IL 60666-0781

• 

  Turkish Airlines

  2400 Aviation Drive DFW Airport, TX 75261

• 

  Turkish Airlines

  2101 Rosecrans Ave #5264 El Segundo, CA 90245-4736

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: April 6th 2022. Turkish Airline tickets purchased through Kayak.com Amount paid: $5703.48 Turkish airline tickets purchased for travel from ************* (***) to ****** (COK) and return.Airline did not provide us service we paid for. We were only provide part of the service (*** to ********). We had to buy new tickets for the rest of the trip - from ******** to *** and the return tickets from *** to ***.Turkish airlines did not try to resolve the problem. Here are the passenger names and travel info. Complete information is attached.1. ********************* ********************************* 2. *********************** **********. ********************* 4. ********************* Onward:*** (Jun 9th 6:15 Pm) to IST (Jun 10th 5:15 Pm) by **** *** (Jun 10th 8:15 Pm) to RUH (Jun 11th 12:20 Am) by TK140 RUH (Jun 11th 10:25 Am) to *** (Jun 11th 6:10 Pm) by ***** Return:COK (Aug 5th 11:40 Pm) to RUH (Aug 6th 2:15 Am) by ***** *** (Aug 6th 6:10 Am) to IST (Aug 6th 10:35 Am) by TK145 IST (Aug 6th 1:15 Pm) to *** (Aug 6th 4:35 Pm) by **** Paid: $5703.48 Kindly contact us if you need any further information.

  Customer Answer

  Date: 02/24/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ********************* *********************************
  

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am seeking a replacement luggage or full monetary compensation for my 4 wheel 28inch spinner luggage ($79.99). I travelled with Turkish Airlines and on my way back home (July 29, 2022), the airline damaged my luggage. All they want to offer is $32.. I let them know that was not sufficient. I can not replace my large luggage with that amount. So they offered $50. Please see the attached document with all of the information the company required. I sent them everything they needed including my proof of purchase. They opened a case for me and now that case number will not work. They are making my case impossible to resolve or are choosing for not to pay me. I want a full refund or a comparable luggage (4 wheels Fabric 28inch spinner) to be sent to me. If not, something more that $50.

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my parents tickets (PNR: ******) for 3 weeks before the departure date due to a medical emergency making them unable to travel. - Tried the web portal and got a message stating all of the seats in the fare class are full. - Called the ** *********** *************) multiple times on: Dec 13, Dec 14, Dec 20, Dec 25, Jan 1, Jan 2. Every single time, TurkishAirlines reps ask me to hold for 20 mins and say your system is going through an upgrade and I have to call back again. - Again one day before the flight call center reps just dropped the calls three after a 30, 45 min, and 30 min hold respectively. - Also left multiple feedback entries on your web portal spread across weeks/days and received no resolution. The ticket rules clearly state that I am eligible for cancellation with a $260 fee. Please provide me with the refund for the tickets you have not been able to cancel due to your system upgrades issue.

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this feedback to reject the offer made in TK-*******. I incurred a lot of expense due to the flight delay. I attached all my receipts and submitted to Turkish Airlines as well. There last response was not acceptable to me. I traveled on Turkish airlines (UJDEMQ PNR) on Dec 7 from *** to *****. I want Turkish airlines to refund all my incurred expenses as promised by their gate agent.I had explicitly communicated this to the gate agent and now I want Turkish airlines to refund the amount.1. **** Fees - **** USD 2. Phone plan to book my **** and communicate with Air ***** of the change of plan - 10 USD. The charge is highlighted on page 5 of ATT bill.3. Taxi to get lunch (Hotel didnt provide Jain food and had to travel to get food of my special dietary needs) - ****** Turkish Lira or 8.4 USD 4. Change of flight date because of missed connection - Air ***** on Dec 9. Flight was changed from Dec 9 to Dec 10. - USD ***** 5. Extra bag fees at Air ***** due to extra weight of the clothes purchased at ********. **** INR or 24 USD 6.Change of flight date (as I was not able to complete by ********** a weekend *****) - Air ***** on Dec 12. Flight was changed from Dec 12 to Dec 13. ***** USD.7. Clothes and Jacket needed for cold weather in ******** -50 USD. Dont have the bills as I lost it during my flight. I am requesting a total of ****** USD.

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My flight TK691 *****/******** flight dated 17th of December 2022 was delayed. Turkish airline re-scheduled my family on next day flight. I received the notification while I was in flight TK691. I missed my hotel and car rental reservation in ******* due to flight delay. If Turkish flight was not delayed I would not have to pay for anything no shows for hotel or the car rental. I filed two complaints to Turkish airline but still now resolution. I need refund for the expense due to flight delay I sent all the receipt also attached with this complaint. For me to cry for this is unacceptable let alone my family had to suffer so much due to flight delay with toddler. At this point I should be getting paid even more for spending my valuable time on this matter. Turkish Airline should be ashamed of themselves for calling them biggest airline network in the world.

  Customer Answer

  Date: 01/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

  Customer Answer

  Date: 02/07/2023

  
  
  

  At this time, I have been contacted directly by Turkish Airlines, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because: They are have reimbursed me for my losses as requested.

  
  

  [Your Answer Here]

  
  

   Turkish Airline have not reimbursed me for my losses as requested.

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  

  Sincerely,

  
  

  ******** *****

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 3rd, 2023 Transaction Amount: ******** Dispute Amount: $959.25 Date of Transaction: Jan 24, 2020 Dear Sir/Madame,On January 24th, 2020, I purchased two economy class airline tickets on Turkish airways in the total amount of $********, for travel dates of March 15, 2020. The day before departure, Turkish Airlines offered a suspended no fee change credit due to the ******19 pandemic. The tickets were given no-fee credit status through December 31st, 2022. This was offered verbally, and no written documentation was provided. After six months, in September 2020 one of the tickets were activated and used by the traveler (my sister) I was unable to travel due to ongoing health complications. Recently I contacted Turkish Airlines to utilize the remaining ticket and I was informed that this ticket expired a long time ago. I stated that this ticket was valid until December 31st, ************************************************************************* of when they terminated the ticket status. Due to the fact that I never used this service/product, and it was never rendered, and due to the extraordinary circumstances surrounding the COVIND-19 pandemic, I am requesting your assistance and that you consider the above circumstances and unfulfilled commitments/services by Turkish airlines and to refund me the cost of the one unused ticket in the amount of $959.25. I would greatly appreciate your assistance, understanding, and support in this matter. Warm regards,*****************************

  Customer Answer

  Date: 01/31/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *****************************
  

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I write with great anger, dismay and complete dissatisfaction in your airline as a result of the suffering, embarrassment, mocking and pain that your airline inflicted on my daughter and I.Our ticket booking number was ********, a traveling that was supposed to peaceful timing to take us from ************, a passing break in ***********, ******, ******* and with final destination to Ohio. Turn out to be a whole h*** of experience and suffering.On arrival in ****** from ************ we missed our connecting flight to ******* so we spent approximately, 3hours without NO arrangements of food or whatsoever. After a rigorous exhaustions we were allocated to another flight to ******** with flight TK0011. We arrived in ******** at *********** terminal 1 on the 31/12/2022 at around 12am ** time. At ************** we were asked to leave the terminal 1 since they were about to close the terminal. We were literally, homeless for a night, your flight did not provide us or put in place no hotel facilities or food at that hours of the night, in fact there was no staff at your office space at the terminal 1. Attached is a photo of my daughter sleeping on the ground at the airport and also a picture of me seating by her whiles she was sleeping on the cold floor. I demand that those unfortunate, bitter and sad situation to be paid for or compensated for my daughter and I or else I will take legal charges against your airline.I will be waiting for your response to this email *******************/ call-************ Best regards *************************** *****

• Initial Complaint

  Date:12/26/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a travel ticket with Turkish airlines 11/21/2022 for travel on 12/08/2022 (reservation code ******). After booking, I called to add an extra bag for my flight. They advised me to contact their partner carrier to add baggage to my flight. I called JetBlue to add my bag. They said I would need to add the bag at the ckeck in desk at the airport and it would be $150. I arrived 12/08/2022 in ********************* airport and asked to add my bag. They informed me the bag would actually be $320 as the $150 price quoted was just from JetBlue and not from Turkish Airlines. I was advised to keep my receipt in case there was confusion about my payment. When I arrived in ******** *** airport, I was advised that I had to pay another $290 because JetBlue overcharged me and I would have to ask JetBlue for my money back. My bags were lost for 2 days on arrival. I contacted JetBlue and they sent me proof that Turkish airlines were setting the price they charged me and advised me to go back to Turkish airlines for me refund. Turkish only allows customer care through the website and the ticket number is ********** I sent the feedback 12/14/2022 and received an answer saying the process was a baggage issue and to start over. The baggage feedback is only for lost, damaged or left behind items. I called and they said they can't help on the phone, and I would have to start over. I just want my payment to be fair. I was forced to pay $610 for one bag and I wouldn't have agreed to pay that if I wasn't already so far from home with the extra bag. I believe I was charged twice because Turkish airlines is incompetent and disorganized. I would have left the other bag if the price was clear from the beginning. I want Turkish airlines to follow up with me, rather than closing the case without reading the feedback. I want the amount charged by Turkish at *** ($290) refunded, as they are the airline that booked my ticket on the Turkish app. I have supporting documents for all of these claims.

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of ticket cancellations were 8/27/22 We were forced to buy new tickets because the airlines layover in ******** made ** miss out flight to ******** *** We stayed in hotel for 5 days waiting to be refunded but were instead told to pay for new tickets and follow up.We followed up through appropriate channels by phone and email but have not been able to resolve issue and concerns! We need your help with them! Cost is almost ***** USD we need refunded!

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets at the end of August and Turkish Airlines froze my reservation (I was NEVER informed of this and received no notification of cancellation). So I showed up to the airport for my flight and was not allowed to board even thought I had a confirmation and they asked me to pay for the same itinerary (same flights, same date, same economy class) at a much higher cost!) In my opinion, this is fraud; they agreed to provide a service, took my money, and then did not provide the service unless I paid again. The original transaction for the flight I made on Aug 24 2022 for $547. The Turkish Airlines website charged me twice ($547 and $549), so I submitted a dispute and received refund for one of the two duplicate charges. On Oct 5, the day of my flight, I arrived to the airport, was not allowed to board the flight, and I was charged $1651.38 to keep the itinerary. As it stands now, I paid $547.85 + $ ****** + $1651.38 = $2748.34 for a single itinerary. I would like to pay only $547.85, the original contracted amount. To date, I have been refunded only $******. I am asking for additional refund for $1651.38. I have contacted Turkish airlines many times (Sept 2, Sept 14, Oct 5, Oct 16, Oct 17, Nov 10, Nov 22, Dec 6, Dec 8, Dec 19). They say because I traveled on the ticket purchased on Oct 5, they will not refund the $1651.38, and they refuse to acknowledge the double charge on Aug 24 and that they NEVER INFORMED me that they froze my ticket.