Complaints

This profile includes complaints for Turkish Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Turkish Airlines, Inc. has 16 locations, listed below.

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• 

  Turkish Airlines, Inc.

  Terminal 1 C/o JFK International Airport Jamaica, NY 11430-2081

• 

  Turkish Airlines Inc.

  273 - 6500 Silver Dart Dr Mississauga, ON L5P 1A2

• 

  Turkish Airlines, Inc.

  1650 Tysons Blvd Ste 860 McLean, VA 22102-4837

• 

  Turkish Airlines

  3414 Peachtree Rd NE STE 1075 Atlanta, GA 30326-1184

• 

  Turkish Airlines Co. Inc.

  7200 Corporate Center Dr STE 300 Miami, FL 33126-1212

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In regards to Booking Reference ****** for two Business Class round trip flights from ******* to ******** on Turkish Airlines. Due to a flight delay, on Turkish Airlines part, we missed our connecting flight from ******** to ******* and were forced to stay for 24 hours in a hotel room at the ****************. According to the Passenger Rights document on Turkish Airlines website, international flight delays of 5 hours or longer will result in refund of ticket fare. The document also states that In the event that the entry of the passenger into the country is not allowed due to the border regulations, the passenger shall be kept waiting at the transit area, or service shall be provided in accordance with the hotel opportunities of the airport. I have contacted Turkish Airlines 9 times since 10/8/22 requesting both a refund for our two plane tickets ($5,382.14) and reimbursement for our two hotel rooms ($594.12) without resolution.

  Customer Answer

  Date: 01/13/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *****************************
  

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my return flight ticket (*********** to ************, **) from Turkish Airlines in June, 2022, originally scheduled for October 22, 2022, but later changed to October 24 (ticket no. *************), 2022 since the October 22 flight was canceled by Turkish Airlines. On October 24, I was informed by Turkish Airlines representatives at *********** ************************** that my name was not in the passenger list and had to wait at the check-in counter for two hours to be told that the issue had been resolved. However, I was put on 'Stand by' for *********** to ******** flight, and had to be the last passenger to board the flight in ********. In ********, I was informed by Jet Blue (codeshare flight operator, Terminal 5) that my name is not in the passenger list, therefore can not travel with them. I had to go back to **************, hurling all my two check-in bags and a carry-on. I was kept waiting at the Turkish Airlines customer service center for 45 minutes while the customer service representative was trying to resolve the issue. By the time I was told that the issue had been resolved, and got back to Terminal 5, I had missed my flight, and had to be rescheduled for the next flight, in five hours.I then filed a feedback to Turkish Airlines on October 24 (initial feedback no. TK-*******). Since I did not receive any response for my feedback, I called the customer service number at least six times, submitted four more feedback updates (TK-*******, TK-*******, TK-*******, TK-*******) and I still have not received a response. It appears that although 7 weeks had passed from my initial feedback, Turkish Airlines is not willing to provide any response to my feedback. I have made several calls to their US customer service number, and I am told to 'wait for a reply', while at the same time they would read me a supposed reply (which they are not willing to send to me) that states I should submit a complaint to JetBlue. I already did that (Case: ******) and JetBlue rightly replied that I should contact the airline from which I made my reservation. I Bought my ticket from Turkish Airlines, and it is Turkish Airlines that created the many complications I experienced on my outbound flight. Therefore, I want to be provided with explanation from Turkish Airlines on why my name was not in the passenger list in all the three outbound flights, and why my feedback had not been responded to for 7 weeks. I want a confirmation that what had happened in the outbound flight will not be repeated in my return flight (January 04, 2023). Finally, I want a compensation for my wasted time and enery.

  Customer Answer

  Date: 01/07/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ****************************
  

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aside from the unbelievably disrespectful customer service, after missing our flight because of the Turkish Airlines employee, they charged us $862 for another flight. They then lost both of our luggage. We spent THOUSANDS trying to replace the personal items in our luggage including medication. We've been following up with them for over 3 weeks. They constantly reply they'll get back to us but never provide a solution. We need our money back and an update on where our personal items are.

  Customer Answer

  Date: 01/04/2023

  At this time, I have been contacted directly by Turkish Airlines, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

  They just as of today, Jan 4th 2023 at 4:30PM responded to me after MONTHS of being ignored with an offer of 920$. My lost luggage is calculated to have cost over $7000. The cost of items replaces are $2640, not including the inconvenience and waste of time. I responded asking for an explanation of where they got to $920 and how thats equivalent to the THOUSANDS of dollars lost. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *************************

  Customer Answer

  Date: 01/27/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  Date:12/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My luggage was not at the airport when I arrived to ********. I reported my luggage missing with Turkish ******* services on 05Dec2022. On 06Dec2022, I received a call from Turkish ******* services. They indicated my luggage had been found and would be dropped off on 07Dec2022, 11am, at **********************, the hotel I was staying. My luggage never arrived. Once I got back to the US, I went to United Airlines services to see if they can tell me anything. They reported that Turkish Airlines still has my luggage. I checked the reference number from my report. The whereabouts of my luggage is unknown. I went 5 days wearing the same clothes because my luggage is missing. The luggage brand is Jeep. Its a black soft material suitcase. I put a rust color tag on it. The tag has my name and ************* written on it. I want my luggage. I bought new clothes for this trip. If somebodys walking around in ******** in my new clothes, I want to be reimbursed for them.

  Customer Answer

  Date: 12/14/2022

  Better Business Bureau:
  
  My luggage was returned back to me by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********** ******
  
  
  
   
  
  

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had originally purchased airline tickets via Turkish Airlines website. I needed to changed my return date from November 25 to November 27, I went to the website and initiated the change, however when came to payment, the system would error out and wouldn't allow me to complete my purchase. When I did this, the reissue fee was approximately $80. I attempted again the next day thinking their system was down, the reissue fee had gone up from $80 to $150, I attempted once again to change my ticket at no avail. At this time I had created a case using their feedback system (I have all of the feedback #'s and email communications if needed). I was advised that there was a timeout error and I should try again and if doesn't work to reach-out to a local ticketing agency. I live in ************ **, the nearest ticketing agency is in ***** **. I had written an email to ***, ***, and ***** agencies asking for assistance. The ******* and *** office informed me that due to a hold on their system, which requires them to verify my credit card, as a result they cannot do anything until I have remove the hold and only way to do so was in person. As mentioned earlier. it was not an option until my flight date, since I would be flying through ***. However, prior to that I continued to engage the Turkish airlines customer service with assistance, I was even promised a quick resolution and my case was allegedly "escalated" with no response. Flight date comes on November 17, I am in *** I go to Turkish airlines ticketing desk, asked for assistance the person checked me into my flight first and sent me off to another rep for help. The second rep in *** advised me that I shouldn't have checked in, prior to fixing my issue and that he couldn't help me and my best bet was to try to fix it when I arrived in *********** arrived in ******** went straight to customer service asked for assistance, They changed the date and charged me a penalty of $750 for reissue and refused to waive the fee.

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are filing this complaint because we paid for upgraded seats and this service was never provided.I am writing in regard to tickets ************* , ************* and ************* . We are requesting a refund for services not provided. We paid additional fees to be seated on seats 11D, 11G, and 11 F and we never got those seats.In the airport, we were told to call our credit card and let them know we never got this service and our money will be returned.If the company would take a minute to research this matter they could see that the seats were not given to us because we were told the airplane has changed and that the seats that we purchased do not exist We are asking for a refund for the amount of $132 that we paid for the seats that we never got. Please research the flight number and aircraft we flew on and you will see the seats we were given to us. I am beyond disappointed that in this day and age a company like Turkish Airlines can get away with fraud like this. Thank you for your help! Flight details October 26, 2022 ***** Turkish Airlines ****** Economy Class (W)1:40 PM Friday, August 26 *********** (*************)*********** International Airport12:40 PM Saturday, August *******************************************************

  Customer Answer

  Date: 12/16/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets at the beginning of August and now that my flight is a week away, they have deleted (not cancelled, deleted!) my reservation and want me to pay (AGAIN! And at a much higher cost!) to rebook. In my opinion, this is fraud; they agreed to provide a service, took my money, and now tell me they will not provide the service unless I pay again.I spent approximately $1,650 on the flights when I booked them. My reservation # is ******. The airline has not tried to make this right, they keep sending me from one department to another and everybody is telling me that theres nothing they can do. I have a confirmation that shows my flights are booked, and they still refuse to fix the issue on their end.

  Customer Answer

  Date: 12/11/2022

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Turkish Airlines, Inc. has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:11/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 3rd I booked two airline tickets on Turkish Airlines with the following booking ******. The airline then offered to upgrade one of the segments of the flight from ***-*** for ****** miles for two people. On October 7th I paid for the upgrade and was booked in a business class seat. On October 20th I receive a schedule change notification from Turkish Airlines. The airline then cancels my reservation and rebook me on a new ticket with a new itinerary. This cancellation caused me to be downgraded on the IST-*** segment to economy class. The airline argued that there were not offering any more upgrades and therefore they couldn't sell me an upgrade even though there were seats available in business class. They proceeded to refund me the ****** miles back to my account. I am very disappointed with the way Turkish Airlines decided to handle this situation. I paid for a business class upgrade when it was offered to me by the airline because I wanted to receive the service promise. The fact that your schedule change disrupted my reservation should not exclude me from the service I already paid for, and in this sense, I am requesting Turkish Airlines to honor the upgrade I paid for on October 7th. I would also like to note that the affected flight (IST-SIN) that caused the schedule change in my ticket was not even the flight I paid for the upgrade. Also, Turkish Airlines has business class seats available on the IST-*** flight for December 5th as of today, they just don't want to honor the upgrades I paid for, maybe because the company wants to sell my seats to someone else to profit more, this is a very unfair and deceptive practice.

  Customer Answer

  Date: 12/10/2022

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Turkish Airlines, Inc. has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ************************* *******

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Turkish Airlines has horrendous customer service. They disregard responsibility for their mishandling bookings. Their grievance process, which they call Feedback, is disconnected and frustrating.I purchased two round trip economy tickets on 12/24/21 for travel from *** to *** 9/3-17/22 for $1562.26.TA cancelled my return flight, yet never notified me. They say, by Feedback email, that they sent a SMS about flight cancellation on 2/18/22. My text message log shows no such message. That message would have grabbed my attention. No contact was made by phone, email or text. They did have all of my correct contact information. I also was not notified at my outbound flight check in that the return was cancelled. No alternative flight was booked by TA.This led to my being stuck at the ****************, having to return to the city overnight, and flying out the next day: a 19 hour delay and extra $489 of expenses. TA denied all responsibility and did not provide any compensation. There was a United (Star Alliance partner) flight 4 hours later than my cancelled flight, which I requested with a phone customer service rep and ticketing agent at the airport: not granted.Customer Service Feedback is a brick wall. It's all by email, their response closes the case. There is no avenue for real time exchange. This provides no assistance when needed at the time of travel. Feedback 1: after 3 weeks and no response, I called, and was told I need to send a new Feedback. 2: Claim denied. They allegedly sent me a SMS on 2/18, which was more than 14 days before my flight, that absolves them of responsibility. They state that they offered an alternative 2 hours later. Feedback 3: I submitted my text log from Feb ***** showing no message was received. I pointed out I was at the airport at 6 am for my 8:30 am flight, I was not offered a 10:30 am flight because a 10:30 am flight did not connect with any flights from ******** to ***. Their Feedback response: Denied-SMS sent2/18.

  Customer Answer

  Date: 12/04/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *******************************
  

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had boarded Turkish Airlines from ***** (ticket # *************) on 05/16/22 with 2 checked-in baggage (tag id ********************* Both the bags didn't arrive at *********** upon arrival and I waited for Turkish Airlines for further instructions. I got a call from Turkish Airlines representative in the evening of 05/19/22 to pick the bags from *** (was expecting bags to be delivered to home but rather I was asked to pick the bags). I had already uploaded a list of incidental expenses incurred while the baggage were lost but its been more than 5 months and I have not received any compensation till now.Timeline of above mentioned issue is as below :-1) Both of my checked-in baggage (tag id ******************** were delayed.2) Once the bags were located I was asked to pick up the bags from airport.3) I had uploaded list of incidental expenses incurred totaling around $1500 but I was provided partly re-imbursement of $100 initially and incrementally updated to $300.4) However in the month of July, in the lost baggage portal of turkish airlines '*********************************************' my case started showing as closed (feedback #**********) claiming that I have supposedly accepted the payment. I had never accepted the payment and did not provide my bank details.5) After numerous calls to Turkish Airlines and chasing them every week or so I got to know that Turkish Airlines sent check to incorrect address (address to which check was sent was missing apartment #).6) New check was issued to my correct address on 10/19/22 however once I received the check it had wrong name with amount $500. My name is '************' and check was in the name of '****** *****'.I am totally exhausted and mentally harassed by Turkish Airlines since May'22 and I have no energy to iterate same thing with them. Going via ******* route for speedy resolution and to get rightly compensated for incidental expenses & mental, psychological harassment at the hands of Turkish Airlines

  Customer Answer

  Date: 12/03/2022

  At this time, I have been contacted directly by Turkish Airlines, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

  Compensation has not been issued yet and communication from turkish airlines was regarding sending the check back to them. I had communicated to them to at least cover half of the incidental expenses incurred but i am exhausted dealing with them for more than 6 months. Its a clear case of mental harrassment and warrants appropriate compensation from party at fault.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ************

  Customer Answer

  Date: 12/29/2022

  At this time, I have been contacted directly by Turkish Airlines, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   Hello,

  Turkish Airlines did contact but compensation they offered compensation of $500 for incidental expenses of $1500. Also the kind of constant follow-up and lethargic response from an international airlines for more than 7 months is not warranted and Turkish Airlines should be deemed to be liable for complete incidental expenses incurred at least.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ****** *****