Complaints

This profile includes complaints for Turkish Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Turkish Airlines, Inc. has 16 locations, listed below.

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• 

  Turkish Airlines, Inc.

  Terminal 1 C/o JFK International Airport Jamaica, NY 11430-2081

• 

  Turkish Airlines Inc.

  273 - 6500 Silver Dart Dr Mississauga, ON L5P 1A2

• 

  Turkish Airlines Co. Inc.

  7200 Corporate Center Dr STE 300 Miami, FL 33126-1212

• 

  Turkish Airlines

  2400 Aviation Drive DFW Airport, TX 75261

• 

  Turkish Airlines

  8770 W Bryn Mawr Ave Ste 1250 Chicago, IL 60631-3520

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I flew Turkish Airlines to ********. We left jfk on 5/8/2022 and arrived in ******** on 5/09/2022. On arrival to ******** I received my luggage however my wife (***********************) luggage never showed up. We immediately filed with Turkish Airlines lost baggage office at the airport. We were not contacted by the airline for the entire ten days we spent there. My wife had to purchase everything because she had no clothing etc. We planned on doing tours as it was our first time in ******. This was not possible due to extra money spent on basics to replace her lost luggage. Our trip was ruined. After several days we called Turkish airlines only to be told that our luggage was found and delivered to our hotel the day after our arrival. This was not true. We checked with the hotel front desk every day till our departure on 5/19/2022. No luggage was delivered. It has been almost 3 months and Turkish Airlines has not returned our missing luggage or issued reimbursement in the sum of $2900.00. Every time we call its a different story. Now they are telling us that it has been resolved and the case closed. By whom? In what way? We have no idea what is going on. Please @Turkish Airlines return my wifess missing luggage if you claim it has been found. If it has not been found then we are overdue for a reimbursement.

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to register a complaint against Turkish Airlines as their customer service department has not responded to our case (Feedback registered on their system) and even after following up with them on multiple phone calls. I would get reimbursed for 3 tickets that we had to exchange to fly to the US instead of our stay over in ******. This was because my son was not allowed to get a boarding pass on the flight even though he had an e-**** issued by the Turkish government after they validated all our documents including passports. We had planned a stay over in ****** for 4 days and then head back to the US. We all had an e-**** issued by the ***************** after they validated all our documents including passports. While checking in at the ****** airport on the 27th, the ticketing agent told us that my son's passport validity is less than 6 months, and won't be able to board the flight to ********, ******. We had to cancel our ticket, and book another flight for 31st directly to *************. It was a mistake on the airlines side, and you did not notify us that there would be a problem with the boarding, else we would have renewed his passport in the US itself. We contacted the Turkish Embassy and they said in order to enter ****** using an e-**** with 90 days duration of stay, foreigners must hold a travel document valid for an additional 60 days which totals to 150 days (90 days + 60 days) of validity at the time of entrance. The air We want to get reimbursed for the $3200 that we had to pay to rebook the flight plus the Turkish **** fees of 150$.

  Customer Answer

  Date: 08/28/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.I don't know what should I do for the next steps. Looking forward to hearing from you.
  
  Sincerely,
  
  *****************************
  

• Initial Complaint

  Date:08/01/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did purchase 3 roundtrips tickets from Turkish Airline for my wife and 2 children (age of 9 and 7) on 04/30/2022 and fully paid on my credit card on same day. These tickets start from ************** ****** Airport to city of Shiraz on 06/26/2022 and return was for 08/21/2022 from city of Shiraz in **** back to ********************************** Airport with one stop in ********, ******.All and sudden on July 8th Turkish Airline did cancel my family's return trip which supposed to be on Sunday August 21st. I did call them many times and finally they did offer a return trip from *************** in **** on 08/20/2022. By the way, they did not offer any trip from same city (Shiraz) the original reservation for return trip. Now my wife with two children have to travel to a strange city to travel back to U.S. with extra travel expenses and travel to the *************** (*******) which never been in that city, and it is 8 hours by drive from Shiraz I called Turkish airline and made a complain but they rejected to pay for any compensation. TK-******* #***********# Feedback.Thank you and I hope you be able to help me on this matter.Sincerely,~*****************************

  Customer Answer

  Date: 08/26/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *****************************
  

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  US Law allows passengers the ability to book flights and cancel with no penalty within 24 hours or hold ticket price for 24 hours. Most US airlines provide the 24 hour cancellation while Turkish provides the 24 hour hold however they're not forthcoming with this information. I made a booking and cancelled within 24 hours thinking I'll be getting a full refund however Turkish is only willing to refund a fraction of my ticket purchase which is unacceptable for the fact that Turkish Airlines did a very poor job in disclosing my cancellation options. During my booking process I attempted to place my tickets on hold and was immediately shown a price of $80 which led me to believe there weren't any free options. I would like for Turkish Airlines to refund me the full amount paid for the ticket as well as modify their website so consumers are easily aware of their 24 hour cancellation options.

  Customer Answer

  Date: 08/20/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***** *
  

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered round-trip tickets on Turkish Airlines to fly overseas to celebrate Christmas. Unfortunately my Mother got sick and we had to cancel our trip. Turkish Airlines' customer service never provided a straight answer on rescheduling the flights or getting a full refund. I am currently out more than $4,000 and have not received a response to my multiple inquiries over the phone, via email, and via the company's feedback system over the last six months. I have spent hours on the phone and on the computer trying to get a resolution to my problem. I am simply requesting a refund of my money. My initial booking reference was ******. Sincerely, ***********************

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When checking in for my return flight, I was told there was a baggage issue. I'm still not 100% sure I understand the problem but I will do my best to explain. My checked bag was supposed to be free, but there was an error in the system, saying my baggage allowance was 0kg, and in order to put my bag on the flight, I had to pay a fee for the bag weighing too much, which was $269.97. Of course I did not want to pay this fee due to an error in the system, but they told me if I took it up with United (who my original booking was with) I would be reimbursed. Not wanting to miss my flight and taking their word I would be compensated, I paid the fee. However, United won't refund the fee and I feel like I was scammed. I'm trying to get this money back and I don't know how. United Airlines says I need to talk to Turkish Airlines, and Turkish Airlines says I need to talk to United. I shouldn't have to pay a large fee due do a system error. And I'm wondering if maybe this is a scam they pull, and there is no error, they just prey on people who they know will pay the fee to get their bag on the flight instead of abandoning it at the airport, which would've been my only other option. Help on this issue is greatly appreciated.

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a canceled reservation, ******, they are award tickets.*** ************* *** ************* *** ************* When I canceled the reservation, the phone agent set the tickets as open tickets for future use.At 6/17/22 I called to make the new reservation by using these open tickets, but because my son already over 2 years, so I have to request the refunds then book the new reservation. Regarding feedback #**********. I called *** number **********, and paid $25 each passenger. But after the charges, the agent still could not refund the miles and the taxes for the reservation ******. Below are EMV numbers for the cancellation fees.*** ************* *** ************* *** ************* I called TK for hours to get the miles and tax refunds, but last agent told me the award tickets could not set as open tickets. So maybe the agent did a mistake to my reservation to set it as open tickets. He should just ask me to pay the cancellation fees and refund me at that time.My Miles&Smiles #: *********** Please kindly help me to resolve the problem? Refund me the miles and taxes. Thank you

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  18 hours ago (Thu, Jul 21, 8:16 PM ET), I booked a flight through Turkish Airlines from ******* to Beirut. I accidentally booked my return flight on 10/21 instead of 10/23. 10 hours ago (Fri, July 22, 7:00 AM ET), I realized my mistake and attempted to correct it. The website was not working, so I tried calling and wasn't able to get through. 8 hours ago (Fri, July 22, 9:07 AM ET), I was able to get through to customer service, who told me I would have to pay $350 to change my flight to the correct flight (10/23/2022 from Beirut to *******, boarding 10:15 and arriving 23:32, a 20 hour trip). At the time I called, the Turkish Airlines website said the two flights were the same price (even now they are only $30 different, as the pictures I am attaching show) . So, customer service was trying to charge me $350 for no reason. I submitted feedback, but was told that I would get a response in a week.Later, I called customer service again, asking to cancel my flight for a full refund. According to US law, I am entitled to a full refund because I purchased my flight more than 7 days before the flight departure and attempted to cancel within 24 hours of purchasing. *******************************************************************************. I was told by two people in customer service that they could not give me a refund. I tried to escalate the call but the person I was calling would not give me a manager and told me that I would have to wait for a response that would come in 7 days. This whole experience is unacceptable. I made a mistake that should have been very simple (and that I am entitled by law) to correct. But now, Turkish Airlines is making me wait on a response that might or might not resolve the issue, and ticket prices can change drastically in that time. I demand either a full refund or a change to my correct flight at no charge.

  Customer Answer

  Date: 08/18/2022

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Turkish Airlines, Inc. has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:07/22/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently booked a trip for myself and my husband to ****** for May 2023, on Wednesday I received a notification that one of my flights was cancelled and I would have to change my flights. I attempted to change my flight and was surprised to see that the exact same flight times were listed, I attempted to select these and an error popped up telling me to try again later; I did and got the same error. I then called in. The agent was pleasant and seemed helpful enough however he received an error as well pushing though the booking. He transferred me to someone else who also was unable to complete the change at the last step. She told me that she would escalate the issue and I would get called back (I have not been contacted). I tried again today to change the flights on my own and got the same error; I then attempted to call the ** line and have gotten the busy tone every-time. I tried calling on my husbands phone and the call went though. It is important to note the prices for these flights are now almost double what I paid for them. I believe Turkish airlines is intentionally trying to force me to cancel and re-book at the higher rate which I will not be doing. These are very slimy business practices that I do not believe are legal.

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is about dysfunction with no possibility for resolution. I am stuck with an open ticket and no possibility of changing the flight. I will lose my money. Repeated calls to the Turkish Airlines call center produce the same result: "We cannot help you, call back in an hour." This happens repeatedly, day after day, with no result. I ask to speak to a different person, but am told it's not possible. Each time I call my reservations "cannot be found". The staff are incredibly rude, telling me to "hurry up" when giving them details, getting angry when I ask how to proceed. I got the number of the local *********** office - it's impossible to leave a message, and no one ever picks up. I'm told conflicting information. I am told there are no managers, no supervisors. I am told it's impossible to get my money back, but also not possible to rebook it. Meanwhile, prices go up and up. Please help me get my money back.