Complaints

This profile includes complaints for Turkish Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Turkish Airlines, Inc. has 16 locations, listed below.

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• 

  Turkish Airlines, Inc.

  Terminal 1 C/o JFK International Airport Jamaica, NY 11430-2081

• 

  Turkish Airlines, Inc.

  1650 Tysons Blvd Ste 860 McLean, VA 22102-4837

• 

  Turkish Airlines

  PO Box 66822 Chicago, IL 60666-0781

• 

  Turkish Airlines

  9800 Airport Blvd San Antonio, TX 78216

• 

  Turkish Airlines Inc.

  273 - 6500 Silver Dart Dr Mississauga, ON L5P 1A2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I flew back to my home in the **** with Turkish Airlines on December 12, 2024 along with my small dog in the cabin. My original flight was scheduled for December 10, 2024 but, I was unjustly denied boarding on that day. The boarding agent didn't let me get on the plane with my dog, claiming that he is missing a pet passport, even though my dog's documents were thoroughly checked at the ticket counter, and my boarding pass was issued. So, I was forced to purchase a new flight ticket and pay the pet transportation fee again. Turkish Airlines' own website (******************************************************************************************************************) clearly states that a "pet passport" is not required, instead, an identity vaccination card containing information about the pet is sufficient. This situation caused me immense emotional distress as I tried to get back home, not to mention the financial burden from the additional expenses. Turkish Airlines denies any wrongdoing.

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  **** *****
  

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I changed from multi-city flight to cheaper round trip ticket because I was unable to get a ************* Turkish *** told me I had to charge more to my card and get refunded the difference per their policy. It didnt make sense but I had no choice. Initially, I was sent a form requesting all my bank account information instead of just refunding my card. I will not do that especially over public Wi-Fi because Im traveling. I just want my $136.44 refund that is due. After calling like 20x, the last *** said the refund was processed but I never received it. I have completed numerous feedback forms to no avail. Over and over I confirm Im not a robot but I cannot progress to next screen. Telephone tree doesnt give you time to enter long ticket number. Please help.

  Customer Answer

  Date: 02/03/2025

  At this time, I have been contacted directly by Turkish Airlines, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   Rep called. She thought I wanted to cancel my airline ticket for full refund which is not the case.  I explained that I originally had a multi-city ticket but was unable to get Chinese visas.  The round trip tickets were cheaper even with the change fee but  I had to pay the change fee and was promised a refund of $136.44. I just want it refunded to the same card I used for change fee and seats. She said she would arrange it but again it didnt happen.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ********* **********

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Writing to express my dissatisfaction with Turkish Airlines regarding our experience on flight TK202 from ****** to ********* on October 11, 2024. There several issues including flight delays, seat reservations being lost due to aircraft changes, and poor customer service. Despite being told we could obtain a **** upon arrival for his daughter, the airline refused to let her board, leading to the family being stranded in ********. Our cost became enormous due to their negligence. It was more than $6000 in addition to the tickets and seats that I bought.I have attached a letter for explanation of this issue.

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 26, 2024, my family and I (including two children, 8 and 9) arrived at *** for a flight to ********. My passport validity (130 days) didnt meet Turkeys 150-day requirement. We paid $700/person to change our flight to December 28, confirmed it via the app, and selected seats. Later, our flight disappeared from the app, and we were told it was canceled. We paid $4,341.20 for new tickets but were assured our return flight remained valid.On January 7, 2024, customer service confirmed our return flight, but at the airport, we were told it was canceled. Despite showing staff the app confirming valid tickets and seat selections, they refused to help. I have screenshots and a recording of their refusal. The supervisor, **** *** ******, was rude, refused his name, and offered no help. Staff member Arda Karaka claimed no managers were available. My children were repeatedly woken up while resting on chairs. My mother-in-law, on a separate ticket, was asked to take a later flight due to overbooking.We were forced to buy *************** tickets to ****** for $3,200, stay in an airport hotel, and use ******* United points to reach *******. This cost and emotional toll are unacceptable.Turkish Airlines' actionscanceling tickets, reselling seats, and providing no supportconstitute fraud. I demand full reimbursement ($5,520.04 for the original tickets, $4,341.20 for replacements, $3,200 for new flights, hotel expenses, and miles) and an apology. I will escalate to legal action, news outlets, and ************* for their removal. Passengers deserve better treatment.Sincerely,

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***** *******
  

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a specific seat on a flight for $179. At the gate, my seat was changed without reason. I was not offered a comparable seat and was told I would be refunded. (I do not trust this business so I have no way of knowing if I will actually be refunded).

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am writing to express my frustration with the recent experience with Turkish Airlines.We were traveling through *********** on 12/3/24 from FRU to Jax. We were booked on a connecting flight with a two-hour layover. Unfortunately, due to the lengthy customs lines, we missed our connection despite our best efforts to make it to the gate on time in ****Upon approaching Turkish Airlines staff for assistance in rebooking, I was informed that I was ineligible for rebooking because my flight was booked through ******, the travel agency website. I then contacted Orbitz, who informed me that Turkish Airlines is responsible for the refund, as they are the airline that collected the payment, which is reflected on my credit card statement (merchant name: Turkish Airlines).As a result of missing my connection, I had no choice but to book a hotel room and flights for the following day. The total costs for these were:Hotel Room: $250.21 Next Day Flights: $596.96 I have attached copies of the receipts for both the hotel and the flight tickets. I kindly requested a refund for these expenses from Turkish Airlines, but I was denied. They are saying that the tickets were booked through the travel web site Orbitz and they are not responsible for a refund. Orbitz is saying that Turkish Airlines collected the money and therefore they are not responsible for the refund. I contacted Orbitz and Turkish Airlines several times and express that the flight was missed due to circumstances beyond my control and we would like to get our refund. Thank you for your understanding and assistance.

  Customer Answer

  Date: 02/02/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ********* ********
  

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a round-trip ticket with Turkish Airlines, specifically because of their advertised "Stopover in ********" program, which offers free hotel accommodations for passengers with long layovers. I followed all required steps to apply for this service, including sending emails to the designated stopover office and calling customer service three times over three weeks. Despite these efforts, I received no response. On my third call, the day before my flight, I was instructed to resolve the issue upon arrival in ********. However, when I visited the hotels desk at ****************, staff rudely refused to assist me. As a result, I had to pay $284.42 out of pocket for last-minute accommodations, which the airline had promised to cover. I am seeking a refund of my ticket and reimbursement for hotel expenses, as Turkish Airlines failed to deliver the service they advertised. This is a breach of contract and a deceptive business practice.

• Initial Complaint

  Date:01/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My flight was on December 25, 2024, from ******* to ********. Unfortunately, employees of Turkish airlines did not allow me on this flight, because my passport was valid for 5 months.Before buying the ticket I had contacted the Turkish embassy (Please find the attached screenshot). The answer was "All **** applicants must have at least 2 months of validity on their passport after the planned of entry to ******.". Moreover, I had a call to the Turkish Airline prior my trip, the operator confirmed that there is no restriction on Turkish airlines side. On the official website of *************************** "*************************************************************" , there is info that the passport is advised to be valid for 6 month, but it is not mandatory, the only mandatory rule is that it must have at least 2 months of validity on their passport after the planned of entry.I also successfully checked in for the flight online by entering my passport details and did not receive any warning messages. At least I could have had time to return the ticket and change my plans.Because of this, I lost an expensive flight since I had a connecting flight in ********. I was forced to urgently find and buy another expensive flight to reach my destination.I lost money and time, and all my essential plans collapsed.I wrote to the Turkish airline support and asked for a refund of the ticket cost ($1235.95 CAD), but was refused because my passport was not ******** the light of all these facts, I disagree that the passport was not valid, and I ask Turkish airlines for a refund of the cost of my ******* - ******** ticket - $1235.95 ******** Regards,****** ***** **** I am currently on a business trip and the best way to contact me is by email. I can also call back if needed.

• Initial Complaint

  Date:01/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a passenger on Turkish Airlines flight number K 0187 from ******** to **********, ** on December 5, 2024. My seat number was 37J, and Im reaching out to formally file a complaint regarding my experience on this flight.The passenger seated directly in front of me in seat 36J reclined her seat to the point where I was unable to move comfortably. I suffer from leg problems, and the excessive recline significantly worsened my discomfort during the flight and after disembarkation.I politely asked the passenger several times to adjust her seat to a more upright position, explaining my situation, but she responded disrespectfully, began yelling at me, and pointed fingers at me while saying that she had a right to recline her seat and could do whatever she wanted. Feeling helpless, I turned to two flight attendants for assistance, hoping they could mediate the situation. However, instead of offering support, both attendants sided with the other passenger and dismissed my concerns entirely.The situation became even more unbearable during meal service. Due to the reclined seat in front of me, I was unable to eat either lunch or dinner, as I had no space to properly position my tray table. Despite seeing my discomfort, the flight attendants showed no concern and made no effort to resolve the issue or accommodate me in any way.I left the flight not only in physical pain but also deeply disappointed with the lack of empathy and professionalism I experienced. I couldnt help but feel that I was treated unfairly, possibly due to my hijab and ethnic background, as both the passenger and the flight attendants were Turkish.This experience has made me reconsider flying with Turkish Airlines in the future. I believe every passenger deserves respect and consideration, and I hope this complaint encourages your airline to address such situations more sensitively moving forward.Thank you for taking the time to address this matter. I look forward to hearing from you soon.

• Initial Complaint

  Date:12/26/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tickets to ******* for ******* for Jan 17, 2025, to Jan 28, 2025, each for three people. One person needed a name edit because his name was **** but had to be change to ******* per his I.D. I filed three feedback forms to have it changed, and one representative said it would take 7-14 business days to do it as long as I uploaded a passport with the correct spelling. They sent me two emails saying that if I bought a new ticket with the same itinerary, they would refund me back the money for the original ticket with the error. After a month with no resolution, I bought the new ticket for ******* and requested a refund for the original ticket. They said it would take 14 business days to process. I have called every single week to check on the status of the refund and filled out for a couple more feedback forms, but no response and no resolution. I have all the emails associated with this request. It has been another month and I still have not received my refund and no further communication. Original ticket # *************. New ticket number # *************.