Reviews

This profile includes reviews for 1 800 Flowers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  1 800 Flowers

  2 Jericho Plz Fl 2 Jericho, NY 11753-1658

  
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  1 800 Flowers

  Haddonfield, NJ 08033

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  1-800-Flowers.com

  12162 Darnestown Rd Gaithersburg, MD 20878-2206

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  Designs By Guzzardos

  1300 Woodward Hts Ferndale, MI 48220-1428

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  1-800-Flowers.com

  PO Box 105658 Atlanta, GA 30348-5658

Review Details

• Review fromSheila K.

  Date: 05/19/2025

  1 star
  My son ordered Fruit Bouquet for a surprise Mothers Day delivery. Nothing was delivered. Next morning at 5:30am product was found sitting on front steps. No bell ring/door knock alerting us of delivery. I was extremely disappointed with the product and for my son who spent $$ and sent it thinking Id be delighted. The Ediable bouquet looked nothing like the product on the website. It was condensation saturated, manhandled, unprofessionally made, and visually unappealing. I would not trust eating any of it. I called customer service and explained the issue. They offered only 50% refund or a new delivery. They would not do 100% refund which I wanted. They could do 100% if my son called but due to the time consuming process he was unable make a call. I settled for new delivery and was told it would come from a different supplier (which they could not disclose name or location) and I would receive a phone call to notify me when delivery was being made.Waited all day for call/delivery - nothing. Check outside after 6pm and product was sitting on front steps in 80degree weather. Again, no ring of door **** or knock on door. Product looked exactly like the 1st received - horrible. Completely unacceptable product for human consumption and looks to come from same supplier. Id like to warn other consumers that quality of Fruit Bouquets is nothing like items showed on website nor are they worth the cost. Very unprofessionally created and worst part is supplier thinking its acceptable to drop perishable product at door with no delivery notification/human acceptance of delivery. The one star given to for customer service person who took my call and arranged the re-delivery.

• Review fromTracey S

  Date: 05/19/2025

  3 stars
  The flowers arrived on time but started to **** the next day. The instructions were followed for cutting and feeding but the flowers did not last more than a few days. Two of the Lilies never opened just turned brown. I do not recommend ordering flowers to be delivered from a nation wide company. Stick to your local hometown florist. The flowers will last way longer.

• Review fromKaterina Z

  Date: 05/18/2025

  1 star
  Worse experience ever. Ordered bridal bouquet for my self to be delivered 1 day prior to wedding. On that day I reached out to the to make sure its coming. Got a texting with customer service confirming ********************** will arrive before 8 pm. On 8:05 pm got email that they unable to deliver. Called customer support and they said the reason because there are no flower shops around me . REALLY? And you know that on the night before my wedding. I had to scramble around on my wedding day to find a florist who can get a bridal bouquet on the same day. Unbelievable! Horrible , unreliable. Company. Do NOT USE!!!!!

• Review fromNirva J

  Date: 05/15/2025

  1 star
  Ive been a loyal 1-800-Flowers customer for over six years, regularly placing orders for Mothers Day, funerals, and just because moments. Sadly, this recent experience has left me questioning whether Ill ever use the service again.A close member of our church family experienced a sudden loss, and I ordered sympathy flowers as Ive done in the past. Despite receiving a delivery confirmation, the grieving family never received the flowers. I contacted customer service and a replacement was arrangedbut that order also failed to arrive.When I called to request a refund for the $184.02 I spent, the initial offer was only $20, which was both insulting and baffling. After pressing the issue, I was told Id receive around $70, which only added to the frustration. Eventually, the representative assured me a full refund would be processed on May **** May 7, there was no refund. I called again and was told to check with my bank (which had no record of it), and was promised a follow-up email confirming the refund. It is now May 15still no email, no refund.Whats even more concerning is that I had always trusted delivery confirmations in the past. But now Im left wondering how many of my previous funeral orders actually made it to their destination.Mistakes happenbut the level of mismanagement, lack of accountability, and poor communication over a single order has completely shattered my trust. This isnt just about flowers; its about showing care and respect in sensitive moments. And on this occasion, 1-800-Flowers failed entirely.Until the refund is issued and service expectations are addressed, I can no longer recommend this company to anyone.

• Review fromSarah G

  Date: 05/13/2025

  1 star
  This has been hands down the worst experience Ive ever had ordering anything.I ordered flowers for my mom on May 9th to be delivered for Mothers Day. I got both an email and text confirming they were deliveredbut they werent. Then, without asking, they rescheduled delivery for Tuesday, May 13th, and did the exact same thingsaid they were delivered, but they never showed ***** mom lives about three hours away, and since I couldnt be there in person, I just wanted to send her something special. Thanks to this company, she got nothing for Mothers Day. I even paid extra for holiday delivery and never got any update that theyd be late. So I paid over $100 for flowers and services not received. Ive now spoken to five different customer service ***** and all Ive asked for is a full refund. Each one takes at least 30 minutes to respond to say they cant help me then the chat disconnects and I have to start all over again. This whole thing is ridiculous. Ill never order from this company again and will share this experience on every social platform.

• Review fromAshton H

  Date: 05/12/2025

  1 star
  No vocoder my product was late then delivered days later and product not all there try get in contact for refund no one contact back I called person said nothing they can do and I paid alot for this this bull c*** I never order from them again I give a negative stars if I coukd

• Review fromShannon A

  Date: 05/12/2025

  1 star
  1 800 Flowers offered same day delivery for an arrangement of flowers. I placed an order and paid a premium for what was shown as a beautiful bouquet of flowers. I got the XL bouquet for $69.99 and paid $96.27 with delivery and tax. The arrangement was delivered the same day but instead of an XL bouquet of lilies, roses, and various other flowers as pictured the recipient got an almost empty vase with a few sprigs of baby's breath, three roses, and a couple carnations. I paid almost $100 to have the recipient be insulted by what they perceived I sent. I then spent countless hours on the phone and in chat messages trying to get some resolution. Although I finally got someone in an overseas call center to say they would issue a full refund, I have not recieved any confirmation that this alleged refund is going to happen. Aside from the time spent apologizing to the recipient of the flowers, the time spent attempting to get delivery of a replacement bouquet, the time spent requesting a refund; I will now have to spend the next week checking my account to monitor for a refund and potentially sitting through the 1800Flowers Customer Disservice calls again if a refund doesn't come.

• Review fromtina l

  Date: 05/12/2025

  1 star
  Horrible service!!! I would never recommend to anyone. My Mother's Day flowers were left at a closed officed building on Friday evening. Thank goodness the janitor found it when he came in to clean.

• Review fromMolly H

  Date: 05/12/2025

  1 star
  I have never in my life had a worse ordering experience. I ordered a $65 arrangement that had a $20 florist fee slapped on it. Painful, but it was for my mom so I ordered it. The day its supposed to be delivered I get a call saying the order was cancelled (??) and couldnt be delivered. I ask for them to close my order and give me a refund. Instead, they charge me for one preserved rose, which gets delivered to my mother for $85, remember. One ugly, cheap looking rose. I have been on the phone with them four separate times asking about the refund and cancellation that they CONFIRMED VIA EMAIL, which never went through? Absolute disaster customer service, 100% a scam, do NOT order. Youd be so much better off getting some flowers delivered from Whole Foods, for gods sake.

• Review fromTammie M

  Date: 05/12/2025

  1 star
  Do not use Sharis berries, 800-flowers theyre a joke. This has been my 3rd or 4th time using them in over 20 years, expecting theyd figure their c*** out, but no they still havent. I never get my orders in time, and when you complain they just repeat the same lines over and over. Were sorry well send a replacement and a ***** coupon towards your next order. Well not this time. This time they send a notice that my order was delivered, it wasnt. I called get told the system automatically does that, but rest assure Ill get it. Not 8:30pm rolls by still nothing argued with agent for an hour as she repeats over and over theyll resend and give a coupon. I asked for a supervisor which never happened, just get told were sorry for any inconvenience. Inconvenience really now I had nothing for my mother for Mothers Day, or my 2 daughters. Its too late to get them something after 9:30pm.