Complaints

This profile includes complaints for Orion Capital Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Orion Capital Solutions, LLC

  1971 Abbott Rd Lackawanna, NY 14218-3241

  
• 

  Orion Capital Solutions, LLC

  2503 Del Prado S Cape Coral, FL 33904

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls family members and says they are looking to obtain my whereabouts. They have been asked to stop calling and provide all contact via mail, but nothing come and the calls starts up again.

  

  Business Response

  Date: 12/20/2024

  Dear BBB Representative,Thank you for bringing this matter to our attention. We take all feedback seriously and are committed to conducting our operations in compliance with applicable regulations.Response to Complaint1.Initial Notice:oAn initial notice regarding the account was sent to the consumer on 11/5/2024 in compliance with notification requirements.2.Contact Attempts:oWe made attempts to contact the consumer to as part of standard practices.oDespite these efforts, we were unable to speak directly with the consumer to verify identity or discuss the account.3.Third-Party Contact:oAny prior communication with third parties was strictly intended to confirm location information, in accordance with applicable regulations.oWe understand the concerns raised and have ceased all third-party contact as requested.4.Future Communication:oIn response to the consumer’s request, we have updated our records to ensure all future communication is conducted via mail only.oShould the consumer wish to discuss or resolve this matter, we encourage them to contact us directly for further assistance.ResolutionWe apologize for any inconvenience caused and appreciate the opportunity to address this matter. If the consumer has additional questions or requires further clarification, we remain available to assist.Sincerely, Compliance Department Orion Capital Solutions3221 Southwestern Blvd Suite 242Orchard Park, NY 14127This communication is from a debt collector and is an attempt to collect a debt.Any information obtained will be used for that purpose.

  Customer Answer

  Date: 12/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  ****** *********

• Initial Complaint

  Date:12/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family is being harnessed by Orion capital solutions I ask that they do not contact anyone in my family or friends asking about me when I haven’t even received anything from them by mail and that is the only way you can reach me but do not contact anyone but me again. Please do not contact anyone but me

  

  Business Response

  Date: 12/10/2024

  
  Dear BBB Representative,
  Thank you for reaching out to us with your concerns. We take all feedback seriously and are committed
  to ensuring our practices adhere to all applicable regulations.
  Response to Complaint Details
  1. Initial Notice Sent:
  o An initial notice was sent to you on 12/3/2024 in compliance with notification
  requirements.
  2. Contact Attempts:
  o We attempted to contact you to discuss the matter. However, as verification of identity
  was not provided during these attempts, no specific account-related information was
  disclosed.
  3. Family Contact:
  o We understand and respect your concerns regarding communication with third parties.
  Our intention in any outreach is strictly to obtain location information in accordance
  with applicable laws.
  Resolution
  In response to your request:
  • All communications have been cease and there is no further contact.
  • Should you have additional questions or need further clarification regarding the account, we
  encourage you to contact us directly.
  We apologize for any inconvenience caused and appreciate your understanding as we work to address
  this matter professionally.
  Sincerely,
  Compliance Department
  Orion Capital Solutions
  
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.
  

  Customer Answer

  Date: 12/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I would like a cease and desist with no contact of 3rd parties such as family, friends and place of work. Contacting 3rd parties is wrong.
  
  Regards,
  
  **** ******** 

  

  Business Response

  Date: 12/11/2024

  
  Dear BBB Representative,
  Thank you for providing the consumer's additional feedback. We remain committed to addressing their
  concerns professionally and in compliance with applicable regulations.
  Response to Additional Concerns
  1. Cease and Desist Request:
  o As previously stated, we have ceased all direct communication with the consumer and
  third parties associated with the account.
  o No further attempts to contact the consumer, their family, friends, or place of
  employment will be made by Orion Capital Solutions.
  2. Contacting Third Parties:
  o We understand the consumer's concerns regarding contact with third parties. Please be
  assured that any prior communication with third parties was conducted solely for the
  purpose of confirming location information, as permitted under applicable laws.
  o Moving forward, there will be no further communication with third parties.
  Resolution
  We believe this action fully resolves the consumer's concerns. Should the consumer have additional
  questions or require further clarification, we encourage them to reach out to us directly for assistance.
  We apologize for any inconvenience caused and appreciate the opportunity to address this matter.
  Sincerely,
  Compliance Department
  Orion Capital Solutions
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.

  Customer Answer

  Date: 12/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ********
   

• Initial Complaint

  Date:11/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Orion Capital Solutions is calling my extended family on my husbands side his father to be exact, telling him we had him down as a contact. That they needed to speak to ****** ***** and to have her call them. We have no clue who they are and why they are calling and wish for them to stop harassing us and our family.

  

  Business Response

  Date: 11/27/2024

  Dear BBB Representative,Thank you for bringing your concerns to our attention. Orion Capital Solutions is committed to conducting all communications in accordance with applicable laws and maintaining professionalism in our interactions.Response to Your Concerns1.Notification of Account:oA written notice regarding the account was sent to you on 10/30/2024.2.Contact Attempts:oAfter sending the notice, we attempted to confirm your location information and contact you directly. Unfortunately, we did not have the opportunity to speak with you.3.Third-Party Contact:oWe understand your concerns regarding communication with third parties. Please be assured that our intent was solely to confirm your contact information, and no detailed account information was disclosed.4.Cease and Desist Request:oWe have noted your request to cease all contact with you and your family members. Our records have been updated to reflect this request, and no further outreach will be made.Next StepsIf you would like additional details about the account or have further questions, please contact us in writing so we can provide the necessary information.We regret any inconvenience this matter has caused and appreciate your patience and understandingSincerely,Compliance Department Orion Capital Solutions

• Initial Complaint

  Date:11/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family is being harnessed by Orion capital solutions I ask that they do not contact anyone in my family or friends asking about me when I haven’t even received anything from them by mail and that is the only way you can reach me but do not contact anyone but me again.
  Thank you!

  

  Business Response

  Date: 11/26/2024

  
  Dear BBB Representative,
  Thank you for bringing your concerns to our attention. We are committed to addressing your complaint and ensuring compliance with your communication preferences.
  Initial Notice: Please be advised that we sent the initial notice on 10/31/2024.
  Family and Friends Contact: We sincerely apologize for any contact made with your family or friends in an effort to confirm location information. These actions were conducted in accordance with applicable regulations and without disclosing the nature of the account. To respect your request, we have taken immediate action to ensure no further contact is made with anyone other than yourself.
  Mail-Only Communication: In response to your request, we have updated your account to reflect mail-only communication. On 11/26/2024, we mailed the requested notice to the address on file. If you do not receive this notice, please let us know so we can verify the address and resend it if necessary.
  We are committed to resolving this matter promptly and respectfully. Should you have additional questions or concerns, please contact us at 888.441.7563
  Sincerely,
  Compliance Department Orion Capital Solutions
  
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.

• Initial Complaint

  Date:11/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was notified that this company is attempting to locate me regarding a debt. However, I have never received any written communication from Orion Capital Solutions. Additionally, family members have informed me that they were contacted and asked to confirm personal information about me through voicemail messages. They did not return the calls due to concerns that this could be a scam.
  
  I have also been the victim of identity theft in the past, and I will not disclose any personal information without a valid and verified reason. I demand that written verification of any alleged debt be mailed to my last known address immediately.
  
  I am alarmed by your practice of contacting close and extended family members as well as previous employers regarding this matter. Such actions are illegal, and they must cease immediately.
  
  I insist on a cease and desist order regarding any contact via phone or email. All future correspondence must be conducted through mail only. I will not hesitate to pursue every legal remedy available to me for each and every violation of the law committed by your company.
  
  I have also contacted Orion Capital Solutions directly via email today regarding this issue.
  .

  

  Business Response

  Date: 11/21/2024

  
  Dear BBB Representative,
  Thank you for reaching out and bringing your concerns to our attention. We take these matters very seriously and strive to operate in compliance with all applicable laws and regulations. Below, we have outlined the actions taken on our part and our response to the concerns you have raised:
  1.
  Written Communication and Validation of Debt: We sent an initial notice to 11/5/2024. Additionally, after receiving your email on 11/21/2024, we sent a dispute notice and validation of debt to the same address to ensure your concerns are addressed. Please confirm if the address on file is correct, so we can verify delivery of these documents.
  2.
  Location Information Attempts: We acknowledge that we made attempts to confirm your location information in compliance with the Fair Debt Collection Practices Act (FDCPA). These efforts were limited to obtaining accurate contact details. We sincerely apologize for any inconvenience or distress this may have caused.
  3.
  Cease and Desist Request: In response to your request, we have immediately marked your account with a cease-and-desist status. All further communication regarding this matter.
  4.
  Identity Theft Concerns: We understand your concerns regarding potential identity theft and encourage you to review the validation of debt sent to you. If you believe the debt is fraudulent, please provide any supporting documentation so we can assist in resolving this issue promptly.
  We are committed to ensuring a fair and transparent resolution to your concerns. If you have additional questions or need further clarification, please do not hesitate to contact us directly at
  Sincerely,
  Compliance Department Orion Capital Solutions
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.

• Initial Complaint

  Date:11/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Orion Capital Solutions for illegal practices that violate the Fair Credit Act. Orion Capital Solutions has harassed me regarding a debt that is not mine and that I have no knowledge of. I have never received any written communication (e-mail or otherwise) from Orion Capital Solutions. They call me, family, and friends at all hours, as documented. This practice is illegal and must cease. I did not authorize anyone to sell any debt that may or may not be owed. This is an illegal practice of a debt collection agency acquiring a debt illegally. I request a cease and desist order and to not be contacted via phone or email. I will take all necessary legal action against this company for violating the law for every offense they have committed. Due to the fact they violating debt collection law the debt should be considered null and void.

  

  Business Response

  Date: 11/21/2024

  
  Dear BBB Representative,
  Thank you for sharing your concerns. Orion Capital Solutions is committed to conducting business in compliance with all applicable laws and regulations, including the Fair Debt Collection Practices Act (FDCPA). Below, we address the issues raised in your complaint:
  1.
  Account and Communication Timeline:
  o
  We received this account for collection on November 8, 2024.
  o
  Our first attempt to contact you occurred on November 19, 2024. At the time, we had not received a cease-and-desist request from you.
  o
  Following your Better Business Bureau complaint, we immediately ceased all communications to you and marked your account accordingly to ensure no further contact.
  2.
  Cease and Desist Request: In response to your request, we have applied a cease-and-desist status to your account. We will ensure that no further contact is made by phone or email.
  3.
  Harassment Allegations: We understand the seriousness of your concerns and assure you that we adhere to strict policies to prevent harassment or improper conduct. If any specific incidents occurred that you believe were inappropriate, we encourage you to provide details so we may investigate further.
  4.
  Validation of Debt: If you believe this debt is not valid or is not yours, we encourage you to request in writing for the validation of debt (VOD) to be sent. Once received, we will provide all necessary documentation to address your concerns.
  5.
  We take your feedback seriously and are committed to resolving this matter appropriately. If you have further questions or additional details to provide, please feel free to contact us directly at [email protected].
  Sincerely,
  Compliance Department Orion Capital Solutions
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.

• Initial Complaint

  Date:11/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacted by this business on several occasions regarding a debt they claim I owe. I have told them on two occasions I dispute the information and will not provide my personal information over the phone. I have requested they stop calling and attempting to contact me. I have received no verification or notification of debt from this business. I am requesting a cease and desist immediately from all contact to me, my family, and my place of employment.

  

  Business Response

  Date: 11/20/2024

  
  Dear BBB Representative,
  Thank you for bringing your concerns to our attention. At Orion Capital Solutions, we strive to handle all matters respectfully and in compliance with applicable regulations.
  Response to Your Concerns
  1.
  Account Timeline:
  o
  The account in question was received by our office on 10/29/2024.
  o
  A message was left for you on 10/30/2024 but we did not have direct contact with you until 11/9/2024.
  2.
  Cease and Desist Request:
  o
  During our conversation on 11/9/2024, you requested that we cease all further contact. In response, we immediately placed your account in cease-and-desist status.
  3.
  Verification of Debt:
  o
  If you require additional copies or have any further questions about the account, please contact us in writing.
  We appreciate your patience as we addressed this matter and regret any inconvenience you may have experienced. Should you have any additional concerns, please do not hesitate to reach out via mail.
  Sincerely,
  Compliance Department Orion Capital Solutions
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.

  Customer Answer

  Date: 11/20/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I received further contact via phone on November 19, 2024 by this business. This is why I filed the complaint in the first place. I asked them to cease and they did not comply.  
  
  
  
  
  
  Regards,
  
  
  
  ****** *********
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 11/22/2024

  
  Dear BBB Representative,
  Thank you for providing additional feedback regarding your concerns. We appreciate the opportunity to address this matter further.
  1.
  Recent Contact on November 19, 2024: We sincerely apologize for any inconvenience this may have caused and want to assure you that we take your request seriously.
  2.
  Cease Collections and Communication: We have ceased all collection efforts on your account and inactivated all numbers associated with it in our system. No further communication will be made to you by Orion Capital Solutions.
  3.
  Validation of Debt (VOD): We have requested the validation of debt from our client. Once we receive the documentation, we will promptly mail it to your last known address for your review.
  We appreciate your patience as we addressed this matter and regret any inconvenience you may have experienced. Should you have any additional concerns, please do not hesitate to reach out via mail.
  Sincerely,
  Compliance Department Orion Capital Solutions
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.

  Customer Answer

  Date: 11/25/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** *********
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:11/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint with Orion Capital Solutions using phone number ###-###-####. They continually call and harass me and my family members with phone calls. I have no knowledge of what they are calling for as they leave very vague messages. I want these to cease and desist.

  

  Business Response

  Date: 11/20/2024

  
  Dear BBB Representative,
  Thank you for bringing your concerns to our attention. At Orion Capital Solutions, we strive to maintain professionalism and compliance with all applicable regulations while addressing consumer matters.
  Response to Your Concerns
  1.
  Initial Notification:
  o
  A written initial notice regarding the account was sent to you on 10/30/2024.
  2.
  Contact Attempts:
  o
  Following the written notice, we left messages to confirm your location information. These messages were intended to facilitate communication and resolve the matter efficiently.
  3.
  Cease and Desist Request:
  o
  We acknowledge your request for all communications to cease. We have updated our records accordingly and will ensure no further contact is made with you or your family members regarding this matter.
  Next Steps
  If you would like further clarification about the account or have additional concerns, please reach out to our office in writing so we can provide the necessary information.
  We apologize for any inconvenience this situation has caused and appreciate your patience as we work to address your concerns.
  We regret any frustration or confusion caused and appreciate your understanding as we work to resolve this matter.
  Sincerely,
  Compliance Department Orion Capital Solutions
  This communication is from a debt collector and is an attempt to collect a debt.
  3221 Southwestern Blvd Suite 242
  Orchard Park, NY 14127
  3 2 2 1 S o u t h w e s t e r n B l v d | S u i t e 2 4 2 | O r c h a r d P a r k , N Y 1 4 1 2 7
  
  Any information obtained will be used for that purpose.

• Initial Complaint

  Date:11/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business began contacting me on 11/06/2024 seeking personal information. The woman who left a message did not speak her name clear enough for me to understand it (Sarah something) and the phone number she provided was missing digits; also, the number she called me from was a local number of ###-###-####, which does not appear associated with this company. This company is also calling anyone they feel might be associated with me and leaving details beyond what they should be on voicemails. I do not know who they are or why they are calling me, as I've never received any communication from Orion Capital Solutions. I want this company to stop calling my family members and anyone else they are trying to contact regarding my personal information. If there is some debt they are trying to collect from me, I have no idea of what it might be and would need a debt verification letter with all details mailed to me.

  

  Business Response

  Date: 11/20/2024

  Dear BBB Representative,Thank you for bringing your concerns to our attention. At Orion Capital Solutions, we are committed to maintaining compliance with all applicable regulations and ensuring respectful communication with consumers.Response to Your Concerns1.Account Notification:oAn initial written notice was sent to you on 11/5/2024. If you have not received this notice, we can provide a copy upon request.2.Contact Attempts:oWe messages to confirm your location information. We regret any inconvenience caused by this contact, which is part of our standard outreach process.3.Third-Party Contact:oWe sincerely apologize for any inconvenience. We have ceased all communications regarding this matter.4.Debt Verification:oAs you have expressed uncertainty regarding the account, you may request a verification of debt to your mailing address to provide you with the details you have requested. Please let us know if you would like Orion Capital Solutions to send this information.Next Steps•We have updated our records to reflect your concerns and have ceased further contact. If you require additional assistance or clarification, please feel free to reach out to us in writing.We regret any frustration or confusion caused and appreciate your understanding as we work to resolve this matter.Sincerely,Compliance Department Orion Capital SolutionsThis communication is from a debt collector and is an attempt to collect a debt.Any information obtained will be used for that purpose.

  Customer Answer

  Date: 11/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This is the second complaint that I have filed with BBB regarding Orion Capital Solutions, LLC. My previous complaint (********) has not been answered by this company. I received yet another call from them today, as well as my husband from this person (Sarah G******?) who called from ###-###-#### which is not a real number to my knowledge. I have never heard of this company or know what they are trying to obtain from me as I've received nothing from them but harassment. I want them to stop calling me and my family/friends seeking personal information. If they claim a debt is owed, they need to provide documentation in writing that that is the case, as I'm unaware of owing this company anything.
  
  Regards,
  
  *** *****

  

  Business Response

  Date: 11/21/2024

  
  Dear BBB Representative,
  Thank you for bringing your concerns to our attention. We take all complaints seriously and are committed to addressing them promptly and professionally.
  We acknowledge that this is your second complaint to the Better Business Bureau regarding Orion Capital Solutions, LLC. Upon reviewing our records, we provide the following response:
  1.
  Prior Complaint (ID ********): We previously responded to your initial complaint and outlined the actions we have taken. If there are any details you feel were not addressed, please let us know, and we will review them promptly.
  2.
  Recent Contact Allegations: We sincerely apologize for any additional calls that may have been made on our behalf. Please note that we have inactivated all numbers associated with your account and have ceased all communications. Additionally, we mailed a copy of the initial notice that was sent, along with the validation of debt you requested, on 11/20/2024.
  3.
  Documentation of Debt: The documentation provided includes detailed information about the account in question. If you have any further questions about this documentation or believe it is inaccurate, please let us know, and we will work with you to address your concerns.
  4.
  Cease and Desist Requests: To ensure your concerns are fully resolved, we have marked your account with a cease-and-desist status, halting all communications from Orion Capital Solutions to you and your family.
  We want to resolve this matter in accordance with all regulations and your preferences. Should you have any additional concerns or require further assistance, please contact us directly at Orion Capital Solutions.
  Sincerely,
  Compliance Department Orion Capital Solutions
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.

• Initial Complaint

  Date:10/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10-30-24 these people called my ex husband and my son to try and get in touch with me about a debt. They told me son they were looking for my location and it involved federal charges. When he asked what it was about they refused to tell him. Then called my ex husband and we have been divorced for many years. This is not right. Then I called them, the lady Nicole told me they would remove their numbers from the account and that they only call from what's on the screen. Then I was told it's her first time trying to call me, if that's the case then leave a message and I'll call back. Calling my family is wrong.

  

  Business Response

  Date: 11/06/2024

  Thank you for reaching out with your concerns. At Orion Capital Solutions, we strive to ensure
  that all collections activities are conducted respectfully and in full compliance with applicable
  guidelines.
  Response to Your Concerns
  1. Third-Party Contact:
  o We acknowledge that we recently contacted your ex-husband and son as part of
  our process verifying location information. We apologize for any inconvenience
  this caused. Their contact information has now been removed from our system.
  2. Payment Plan Agreement (PPA):
  o Following our conversation with you on 10/30/2024, a Payment Plan Agreement
  (PPA) was set up per your request. The PPA is currently paused, due to the
  receipt of the BBB complaint we received on November 6, 2024. If you would
  like to proceed with this arrangement, please reach out to our office directly at
  ###-###-####.
  3. Future Communication:
  o Moving forward, we will ensure that all communications are directed to you
  directly. If you have a preferred method of contact, such as mail, please let us
  know, and we will update your preferences accordingly.
  We appreciate the opportunity to address your concerns and are here to assist you with any
  further questions. Thank you for your cooperation.
  .
  Compliance Department
  Orion Capital Solutions