Business Profile
Furniture Stores
Raymour & FlaniganThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Raymour & Flanigan's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.17/5 stars
Average of 215 Customer Reviews
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Review fromConstance L
Date: 09/24/2024
1 starConstance L
Date: 09/24/2024
I Purchased a Lift Chair for my elderly husband September 16th at the Attleboro, MA. I had to go try to find a chair for my husband because he no longer walks well and he was advised to get a Lift Chair when he got home from the hospital as he fell. I told the Salesman, I wasn't sure if the chair would be the right fit for him. He said no problem. Well now it is a problem. He doesn't fit in the chair, he keeps sliding down. It's too dangerous for him.
No one at Raymour and Flanigan will return my phone calls. I'm highly upset. I feel this is a form of Elder Abuse. I told the salesman the facts.
They were quick to take my money, but not help determine a solution.Raymour & Flanigan
Date: 10/03/2024
We are sorry to see that you had 1-star experience with us! We'd like the opportunity to look into this and see what we can do to turn your experience around. Just email ************************** with a brief summary of the issues you have faced, as well as the name and phone number associated with your account. Thank you!Review fromRobin L
Date: 08/21/2024
5 starsRobin L
Date: 08/21/2024
I purchased a bed and mattress from this store last year. They told me that I would have fast delivery and my old bedding would be taken away. For my business, they were supposed to give me a $25 visa gift card.
Delivery day came. The men assembled my bed but refused
to take the old mattress. I called
the store and told them that I wanted
to cancel the order and they told me
that I could not.
I tried another store about 2 weeks
ago on Christopher Columbus Boulevard. I had a card stating that
I was supposed to get a gift card and
they said that I got it already.
The manager promised to send me
a $50 Raymour and Flanigan gift card.
I never got it.
The first Raymour and Flanigan store
that I spoke of where I got the bed from was on Adam’s Avenue.
I wanted to put the word out they lie
and will cheat you after they have
your money.Raymour & Flanigan
Date: 10/03/2024
We are sorry to see that you had this experience with us! We'd like the opportunity to look into this and see what we can do to turn your experience around. Just email ************************** with a brief summary of the issues you have faced, as well as the name and phone number associated with your account. Thank you!Review fromLiz V
Date: 08/19/2024
1 starLiz V
Date: 08/19/2024
19 Aug 2024 - 3:30pm DRIVER from Truck number *****, License Plate: *******. Address on truck: Raymour and Flanigan- 7248 Morgan Rd, Liverpool, NY.
How DARE you yell at my elderly father telling him VERY NASTILY Let you do your job!! All he was telling you very nicely was to please be careful with the walls and ceiling.
As you leave, you laugh in my father's face, mocking him??
RAYMORE AND FLANIGAN - These drivers represent your company. I will ensure I do my best to tell others about the disgraceful and disrespectful people you hire to represent your company.
I DO NOT RECOMMEND THIS COMPANY!
I spoke to manager Matthew G***** (Outlet Store - Ozone Park, NY about this situation and he was not able to assist.
I hope the driver is reprimanded!!! Completely unprofessional!!!Raymour & Flanigan
Date: 10/03/2024
We are sorry to see that you had 1-star experience with us! We'd like the opportunity to look into this and see what we can do to turn your experience around. Just email ************************** with a brief summary of the issues you have faced, as well as the name and phone number associated with your account. Thank you!Review fromOZLEM I
Date: 08/14/2024
1 starOZLEM I
Date: 08/14/2024
I am writing to express my deep dissatisfaction with a recent purchase from this store (York,PA) and the subsequent customer service experience. On July 20, we bought a rug and an under-rug pad along with an L-shaped electric recliner. While we are satisfied with the recliner, the rug has been a significant issue.
Shortly after placing the rug in our home, we noticed excessive shedding. Every time we step on it, sit on it, or even kneel on it, the shedding is so severe that it covers our clothes and socks. The shedding has also become so pervasive that it affects our breathing, to the point where we feel the fibers in our mouths. This situation is particularly alarming because we have two young children in the home.
Despite our attempts to resolve the issue through repeated vacuuming, the shedding persists. We contacted their customer service department for assistance, but the response we received was both unhelpful and dismissive. We were told that high-quality rugs naturally shed and were informed that a restocking fee, amounting to more than half the purchase price, would be required to exchange the rug.
This response is not only inadequate but also disrespectful. It disregards the serious concerns we have about the health and safety of our family. We do not believe it is acceptable to have to deal with such an issue and be burdened with additional costs to correct it.
We request a full resolution to this matter, including a refund or a satisfactory exchange without incurring additional charges.Raymour & Flanigan
Date: 10/03/2024
We are sorry to see that you had 1-star experience with us! We'd like the opportunity to look into this and see what we can do to turn your experience around. Just email ************************** with a brief summary of the issues you have faced, as well as the name and phone number associated with your account. Thank you!Review fromSuhalah M
Date: 07/25/2024
1 starSuhalah M
Date: 07/25/2024
Since I can't post what I wrote bc it's so much I'll say this. Received replacement furniture from the protection plan. All the pieces do not match. The colors shown online compared to what we received does not match. Raymour wants me to pay a 30 percent restocking fee as well as delivery fee, horrible.
The fact that all we are asking for is an even exchange is mind boggling. Truly an unfair system they have going on. We tried on our end but to say we have to lose and now pay out more money is such a joke on already expensive furniture.Oh, and let's not forget that if you get replacement furniture they will not allow you to purchase insurance for those items. Smh
Warning you guys, don't purchase from here if you constantly want to have issues with a money hungry company who definitely don't value their customers. I wish I could rate them zero stars and I will be reporting with the bbb.Raymour & Flanigan
Date: 10/03/2024
We are sorry to see that you had 1-star experience with us! We'd like the opportunity to look into this and see what we can do to turn your experience around. Just email ************************** with a brief summary of the issues you have faced, as well as the name and phone number associated with your account. Thank you!Review fromRose D
Date: 07/12/2024
1 starRose D
Date: 07/12/2024
I am writing to express my deep dissatisfaction with the service my family and I received at your Middletown, NY store concerning a recent couch purchase for my 92-year-old mother.
My sister, and I share power of attorney for our mother and I manage her finances. Sonya visited your store and worked with a salesperson to select a couch. She informed him that she needed to discuss the purchase with our mother before finalizing the decision. Upon receiving our mother’s approval we proceeded to purchase the couch over the phone with the sales person, using our mother’s credit card. We received a confirmation and the charge was promptly deducted from our mother’s bank account.
Subsequently, we received a text message requesting Sonya’s license, which we provided. We were informed that this was sufficient. On the scheduled delivery day, after inquiring why the couch had not been delivered, we were informed that additional documentation was required—a copy of our mother's license and her credit card—which had not been communicated to us earlier. Despite explaining our situation that we had not been notified that the delivery was as on hold and that it would not be delivered on time (after removing her old couch) to the floor manager, he responded defensively, stating the order would be canceled and hung up on us instead of trying to resolve the matter.
This entire experience has been extremely frustrating since we all live in different states, and inconvenient, especially for my elderly mother who was eagerly awaiting her new couch. this situation could have been avoided if the necessary documentation had been requested upfront at the time of purchase.
I suggest that your sales staff and management receive additional training on loss prevention protocols to ensure customers are properly informed of all requirements at the point of sale. Clear communication and proactive follow-up could prevent such issues and enhance the customer experience. This was a great inconvenRaymour & Flanigan
Date: 10/03/2024
We are sorry to see that you had 1-star experience with us! We'd like the opportunity to look into this and see what we can do to turn your experience around. Just email ************************** with a brief summary of the issues you have faced, as well as the name and phone number associated with your account. Thank you!Review fromOlivia A
Date: 07/02/2024
1 starOlivia A
Date: 07/02/2024
I purchased a recliner ottoman from Raymour & Flanagan furniture and mattress outlet. I did it online I had to wait 3 weeks for the shipment to arrive at the warehouse. I had to pick it up and when I picked it up it was in a box. I took it out the box when I came home and went to sit on it and it’s hard as a rock. No comfort at all , you have to pull the ottoman out manually. So I immediately called them to say I would like a return or exchange for this merchandise it wasn’t even in my house a day and when I called I spoke to the manager Andy. I pleaded my case about me not being able to see this until I opened the box and sat on it and I was very unhappy with the discomfort. He then said that because it was in my house already there was a no return /exahange policy and i should’ve tried it before it got there. I explained this was an online order and I am very unsatisfied with the comfort and it is a living room piece I will not enjoy and I spent close to $700 for it. He did not care at all about my purchase I had no way of trying it before it got to my house. I didn’t have it an option for anything to be a satisfied customer he did not care to consider knowing this was an online purchase and pick up. I want at least an exchange. I bought beds and a couch set from here I have been a customer of many items from Raymour and I was not pleased and he would not help me at all to make this right! It is unfair I spent hard working money to sit comfortably in my living room and I cannot even sit on this and neither can my children . I need some justice in this item even if it is an exchange for the same price recliner. I will never order or recommend online shopping here again if they cannot fix this for me this is truly unfair and is stressing me out because I spent so much money on it. VERY DISSATISFIED and DISAPPOINTEDRaymour & Flanigan
Date: 10/03/2024
We are sorry to see that you had 1-star experience with us! We'd like the opportunity to look into this and see what we can do to turn your experience around. Just email ************************** with a brief summary of the issues you have faced, as well as the name and phone number associated with your account. Thank you!Review fromRoderick T
Date: 06/19/2024
1 starRoderick T
Date: 06/19/2024
Store: Queens Blvd. Elmhurst, NY
Damaged bedding, late deliveries despite promises for morning delivery from Manager Paul and store personel,
an ernest attempt by managers to resolve problems offset by their accusatory,
loud, sarcastic, mean, nasty words to jointly-myself and my wife. Curt on the phone. We purchased there before, but this recent experience
was really bad.Raymour & Flanigan
Date: 10/03/2024
We are sorry to see that you had 1-star experience with us! We'd like the opportunity to look into this and see what we can do to turn your experience around. Just email ************************** with a brief summary of the issues you have faced, as well as the name and phone number associated with your account. Thank you!Review fromrtgnyg
Date: 06/09/2024
1 starrtgnyg
Date: 06/09/2024
Do not buy the platinum protection plan. The furniture is just as cheap as you would get from any other chain store, just more expensive.
I purchased a recliner and sofa in May of 2020. In May of 2024, the couch has a small split seam, and one seam completely separated making one cushion virtually unusable. The recliner does not recline. on the right side it doesn't move, making it only recline about 3 to 4 inches.
We called in for a service call and a technician came out for about 2 minutes, mumbled "we probably cant fix that" and left saying we would receive a call from the dispatcher. The next day I was told that I was not covered because I did not "call in early enough". When questioning what that means, and what as a consumer I could have done differently I was offered no answer other than its not covered. The platinum plan costs alot of money, and is supposed to be good for 5 years. Do not buy, its just a scam to pull in money and cover maybe a tear or so I suppose.Raymour & Flanigan
Date: 10/03/2024
We are sorry to see that you had 1-star experience with us! We'd like the opportunity to look into this and see what we can do to turn your experience around. Just email ************************** with a brief summary of the issues you have faced, as well as the name and phone number associated with your account. Thank you!Review fromLisa H
Date: 06/04/2024
1 starLisa H
Date: 06/04/2024
Bought a couch with chair and right away the couch started piling and the couch and chair does not hold its form so it looks ****** ridiculous...and I got taken for 2,000. For ***** trash junk furniture...shameful company.Raymour & Flanigan
Date: 10/03/2024
We are sorry to see that you had 1-star experience with us! We'd like the opportunity to look into this and see what we can do to turn your experience around. Just email ************************** with a brief summary of the issues you have faced, as well as the name and phone number associated with your account. Thank you!
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