Reviews

This profile includes reviews for Altice USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Altice USA

  1 Ct Square W Long Island City, NY 11101

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  Altice USA

  200 Jericho Quadrangle Jericho, NY 11753

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  Altice USA

  275 Centennial Avenue Piscataway, NJ 08855

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  Altice USA

  100 Hamilton Plaza Paterson, NJ 07501

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  Optimum

  28 Cross St Ste 1 Norwalk, CT 06851

Review Details

• Review fromMike M

  Date: 11/19/2024

  1 star
  Optimum is worse than useless when they have an outage. ***************** according to the automated message after being put on hold for an hour, is only available on normal weekdays from 11-3, and, when you do reach them, they cannot tell you what the issue was, when it should be fixed, or when it may recur. In my case, they wouldn't even admit an hours-long outage noted by about ****** regional customers on social media.Then, when you are forced to switch back to a more reliable ISP (like FIOS), Optimum will charge you for an extra month. What a scam.

• Review fromGlendalyn K

  Date: 11/19/2024

  1 star
  Absolutely the worst company ever. we have a seasonal Account. ********. But every year we go into our off season we are not supposed to be charged NO MORE then $5. For the first 3 months last year my bank was charged $65 on seasonal. Last year they kept giving me credits for their mistake. Well Im done with credits I want my money back in my account. Im being told oh it takes ***** to be reviewed for a refund then another 24-48hrs to refund your account if they feel it is warranted. Even though they were NEVER supposed to take the money to begin with. So now my bank got an overdraft fee bc I was not expecting $65 dollars to come out. Last year I paid $70 in fees and optimum said Im sorry for that you should always have the money in your account just in case this happens! Im so irate right now. I thought spectrum was bad. This is sad that we have to go thru this with a company we should trust. I wish there was a way to get all this out there to the people before they sign up with them that they are crooks. Not too mention we lost internet for 6 days one time this past summer and we were told there was nothing they could do because things like this happens. Not too mention we paid $50 last year a month and our bill went to $65 with no notice from them and we were told that our promotion ended and they could charge us normal internet pricing that it is up to us to pay attention to when it ended. That I would have to disconnect for 30 days and return the equipment as soon as we disconnect services then on 31st day call in to get another promotion we will just have to pay for hook up again. They are CROOKS. There needs to be more companies for everyones area bc all the companies that are a Monopoly do this to people. Spectrum is another one that does c*** like this too.

• Review fromRosita S.

  Date: 11/18/2024

  1 star
  HELLO, HOW DO I PUT A THEFT CHARGE OF OPTIMUM INTERNET IN *********? THEY KEEP ON BILLING ME FOR 3 BOXES AND I ONLY HAVE TWO, I CALLED MANY MANY TIMES, SPEND HOURS WAITING ON THE PHONE, SENT EMAILS, BUT THEY ARE STILL CHARGING AND WILL NOT GIVE A REFUND?

• Review fromew e

  Date: 11/18/2024

  1 star
  liars liars liars lol, tell me theuyd fix something or that they cant do something and lied to me multiple times. told me itd be reflected on website in the next week but 3 months later no change. and overpriced and unreliable. trash peddled by scamming liars.

• Review fromBrent D

  Date: 11/16/2024

  1 star
  We made numerous calls about faulty equipment with no resolution. The manager was contacted and we got no response back from the managers that we spoke to. Continued being charged for numerous services. The issue was never resolved. No technician was able to come to my house to resolve the issues.

• Review fromHoward M

  Date: 11/16/2024

  1 star
  I have been an Optimum customer for over 20 years only because it is impossible to get any reliable TV/Cable services in my area. I have spent countless hours on the phone and in "support" chat in a futile effort to improve the "services" I have paid over $300 per month for. I have had technicians at my home more times than I can recall. The technicians made it clear that the issues were on their side and that there was nothing they could do to resolve the problem. I have received small refunds for lack of service. Far from an acceptable situation. If you can avoid utilizing their "services" I strongly suggest that you do!

• Review fromSherry S

  Date: 11/15/2024

  1 star
  **** customer service. This was at the **************** ****** ****** whos filling in for the regular store manager is the most hateful, rude women I have ever encountered Shes from the **** Store but has no skill in customer service This women is the best advertisement for Blue Peak or ****** internet. I went back into the store to find out her boss and she wouldnt give it to me. Shaking her head at me while she was talking and getting into my face spitting as she talked. She finally gave me some name, and I wonder if its a correct name They need to get her out of the public contact.

• Review fromBrenda W

  Date: 11/14/2024

  1 star
  I have enjoyed optimum up until this point. When my internet was up for a review they offered a discount cell phone service. I took the phone into an optimum store a couple of times. They could not get the phone working. After 4 months we finally got the phone activated. Since optimum was at fault we ask them to credit the 3 months which we had no service. They refused. When they offer you free cell phone service just know nothing is free. They really made ***** satisfied customer very unhappy what a shame

• Review fromCarina A

  Date: 11/14/2024

  1 star
  DO NOT GET THIS INTERNET. It is Optimum/Altice Internet services. I had an account with them last Oct to help a friend out. The friend found other options, so I returned the equipment and closed the account. Within policy dates of 60 days, mind you. The employee on the other end said, the equipment was received, and the account is a $0 balance and will be closed. I said thank you and left it alone and here I am a year later, and they still want money on that account that was closed. They have now sent it to collections, and it is affecting my credit, and they refuse to do an investigation into the agent who lied, and they even had the audacity to steal money from me when I had to make a 2nd account with my current for my parents place instead of using it for the install tech. Luckily through my bank and a higher super I got my money back, but now that I am still dealing with the credit issues, I told them forget the 2nd account at my parents I will find other services for my parents and keep mine till Spectrum can come in. Than they had the audacity to not only not give me back the money I paid for a 1st month bill, they tried to say that payment was never made and that in order to find it they needed to have not only the last four of my debit card that I used to pay that first month but the first six in order to find the money I paid. You don't need 8 numbers of my card when other businesses can find it with the last four, that is suspicious as crap, and I don't trust them at all anymore. The other issue I had is with customer care this wasn't just a one phone call issue on the account from a year ago, but literally I have been fighting them every day for the past week and the calls were like 2 hours long because they could never find the right person to Help me in the first place. Now I am out $70, and I am stuck with them till Spectrum comes in. Please in this economy if you don't want to lose money DO NOT USE THIS COMPANY, they are as bad as ***********.

• Review fromM J C

  Date: 11/13/2024

  1 star
  After our internet was out for almost a month after a recent hurricane, the staff at Optimum promised us six month of free internet in order to remain with their service. After receiving three of those months, they started billing us again. Staff told us that their system only allows them to apply three month discounts at a time despite the earlier gurantee.