Reviews

This profile includes reviews for Altice USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Altice USA

  1 Ct Square W Long Island City, NY 11101

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  Altice USA

  200 Jericho Quadrangle Jericho, NY 11753

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  Altice USA

  275 Centennial Avenue Piscataway, NJ 08855

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  Altice USA

  100 Hamilton Plaza Paterson, NJ 07501

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  Optimum

  28 Cross St Ste 1 Norwalk, CT 06851

Review Details

• Review fromDonna C

  Date: 11/05/2024

  1 star
  If I could give a 0 star I would. For the RESIDENTIAL side of Optimum. The BUSINESS side has been fine (not stellar but not terrible). Here is the reason - We set up for a BUSINESS account (installation and all) to be set up. Somehow a RESIDENTIAL crew (1 guy) came to set up everything, followed by a BUSINESS crew (again 1 guy) to set up our service. The Business overruled the residential (since we never wanted a residential account) and we set up service and paid the bill. NOW - we keep getting calls, texts, emails multiple times per day saying we owe for a residential install that we don't have and have paid for through the Business account. This is a total cluster. I have escalated the issue now multiple times with no results as the calls keep coming. Even though I have been in touch with them since day 1 that this was discovered (before the "due date") I am still getting threats of turning over to collections and that I need to pay my bill. (which has been paid)

• Review fromLeGrand R

  Date: 11/03/2024

  1 star
  Dear Optimum/Altice Management Team,
  I am writing to express my dissatisfaction with Optimum/Altice's recent decision to discontinue support for **********, which many of your customers, myself included, rely on to use **** devices. The abrupt nature of this decision, coupled with the lack of prior notification and the continued billing for a service no longer provided, reflects poorly on your commitment to customer satisfaction and transparency.
  The ********* technology allows customers the flexibility to use devices like ****, which offer functionality and user interfaces far superior to traditional cable boxes. Unfortunately, without ********* support, customers are left without access to these capabilities and have no option for an equivalent replacement from Optimum/Altice. While changes in technology and service offerings can be understandable, the manner in which this transition was handled does not demonstrate sufficient respect for loyal customers who have depended on these services for years.
  To date, I have yet to see an alternative product from Optimum/Altice that provides the same level of customization, recording flexibility, or user-friendly experience that a **** with ********* offers. For customers paying for ********* service, a lack of communication and an abrupt discontinuation without an equivalent alternative is unacceptable, especially when charges for this discontinued service persist.
  I request that Optimum/Altice take the following actions to address this matter:
  Immediately cease billing for the ********* service or provide prorated refunds for any charges incurred after the service was discontinued.
  Offer a replacement product that meets or exceeds the functionality provided by *********-enabled **** devices.
  Improve customer communications regarding service discontinuations and policy changes by notifying customers well in advance to allow adequate time for planning.

• Review fromTheresa P

  Date: 11/02/2024

  1 star
  Terrible service. I was on a 300 Mpbs plan, they upped me to 1 GB at a much higher price without notifying me, and I was getting less than 100 Mpbs (not GB) throughput. When I called on 10/4/24 I "downgraded" back to 300 Mpbs for $65.99, and did get 300 ************* But then I got my new monthly bill and I was back on the 1 GB plan at $105.99!!! I called and spent 1 hour on the chat with them, and got hung up on by the *** who never got me back down to 300 Mpbs and wouldn't offer a credit for $40 for the month and wouldn't honor the pricing from Oct 4th but wanted $5 more/mo. After that hour, I chatted with the ORIGINAL *** from 10/4/24 (by chance). He lowered me to 300 Mbps (again) and said he would honor the $65.99 (we shall see), but refused to credit me $40 for the prior month. I will leave them just as soon as I can.

• Review fromGerry P

  Date: 11/01/2024

  1 star
  Cancellation is a joke! Will not provide a cancellation code when you call to disconnect. Once I told them I was going to a provider that was providing fiber-optic services, there whole approach to us current customers changed to a negative and confrontational tone. Nowhere on your online account can you cancel your service. You must call their retention department and this is a very rude, condescending, and completely unprofessional department.

• Review fromAlisha M

  Date: 10/30/2024

  1 star
  I had an incredibly frustrating experience with this trash company, and I wouldn't even give them a single star! Canceling their services was nearly impossible, and their customer agents demonstrated a shocking lack of ethics. I was appalled when I was asked if I wanted to keep the services so someone else could use them. How desperate do they have to be to suggest something so unethical?It took me two hours just to finalize the cancellation, during which they tried to argue with me about it. As a consumer, its my right to choose not to use their services, and I refuse to be put in a position where I feel extorted. Then, the agent had the audacity to threaten to disconnect the call, but I was more than prepared for it. This company needs to understand that trying to pressure customers is unacceptable. I wont stand for being insulted or manipulated just because I choose not to continue with their services. This level of unprofessionalism is unacceptable, and I hope they reevaluate their practices before they lose even more customers.

• Review fromBilgehan E

  Date: 10/28/2024

  1 star
  Fraud complaint against Optimum **************** of Altice USA in **. Would not cancel account and unlawfully charges for next billing cycles.October 21st, 15:30: During the 27-minute call, I was transferred between multiple departments for "cancellation". They kept telling us about "promotions".October 23rd: Despite my efforts to cancel the service, I was charged for another billing cycle amounting to $55.October 28th, 14:30: I visited the Optimum location in ********** to return my equipment. I was informed that my account was not cancelled and was told that the equipment could not be returned unless the account was officially cancelled. The in-person representative agreed to cancel the account as a "favor," provided a receipt of the product returned. After returning home at about 15:30, upon checking the online account later, there was no indication that the cancellation was processed.October 28th, 15:44: I called Optimum again. The agent falsely claimed that during my initial call on the 21st, I had requested and accepted a promotion, which was the reason for not cancelling the account. This is a complete fabrication, and I demand that the call recording be reviewed to verify this claim. Despite this, Agent confirmed that the account was now cancelled. When I requested a confirmation email, she said it would be sent within 24 hours.Optimum charged me for an additional billing cycle on October 23rd without proper authorization, even though I had taken necessary steps to cancel the account. This constitutes fraudulent billing and deceptive practices. I believe the company intentionally delayed and misrepresented information to continue charging customers without consent.I urge the ** State Consumer Affairs to take action to investigate and halt Optimums fraudulent and deceptive business practices, which appear to be widespread based on numerous similar complaints from other consumers.

• Review fromjoe b

  Date: 10/28/2024

  1 star
  I have been an Optimum customer for 20 years. Last week, I decided to cancel the service due to the high cost and inferior service. When I called to cancel, I could not believe the games they played to stop me from canceling service. I was transferred 6 times and repeatedly kept on hold. I told them that I was at work and just needed too cancel but they would not allow me to do that without going through a litany of departments. It took 90 minutes for me to cancel the service. That company is absolutely appalling and deserves zero stars

• Review fromRenee D

  Date: 10/28/2024

  1 star
  Terrible ISP, constant outages and crappy customer service. After an outage that lasted nearly a month (with no updates as to expected repair date) I signed up with another company and tried to cancel Optimum but they wont let you cancel before the end of the billing cycle in order to squeeze another months payment out of you.

• Review fromMariana T

  Date: 10/25/2024

  1 star
  If I could give Optimum Altice 0 stars I would. I have tried over 5 times to cancel my service - ********** and they keep you on the call for over 45 minutes and try to persuade and sell you other products so you do not cancel. This is frustrating and wholly unethical by a company. The company basically holds the customer hostage.

• Review fromJosiah P

  Date: 10/24/2024

  1 star
  I recently found a different provider for my internet. I told ******* to turn off my internet because I no longer needed them they shut off the service one day on 10/15/2024. Then turned out back on on 10/16/2024. I called and asked them why it was still on and the woman I spoke with told me it was no longer active. My services were still on the day the new provider came so I reached out again and they told me I no longer had service with them. My services were still active. I went to the local store here in ********, OK *****. The man said that they will be billing me for the entire month. An entire month for 1 week of service? This seems the very least illegal. I will be reaching out to a lawyer about this.