Reviews

This profile includes reviews for Altice USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Altice USA has 495 locations, listed below.

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  Altice USA

  1 Ct Square W Long Island City, NY 11101

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  Altice USA

  1111 Stewart Avenue Bethpage, NY 11714-3533

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  Altice USA

  6 Executive Boulevard Yonkers, NY 10701

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  Altice USA

  275 Centennial Avenue Piscataway, NJ 08855

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  Optimum

  28 Cross St Ste 1 Norwalk, CT 06851

Review Details

• Review fromLynn B

  Date: 07/01/2024

  1 star
  Service down over a week. Terrible communication for when it will be fixed.

• Review fromSenora W

  Date: 06/30/2024

  1 star
  Hello, this review is about a on going billing issue, MISAPPLIED PAYMENT. I made a payment on 1/15/24 at a optimum branch using the kiosk, a few months after this my bill was double the amount I called asking why my bill is double the amount I got the run around from customer service saying it is the date you pay your bill and the statement was generated that is why you are seeing that amount, now this was ongoing, a few times until I asked to speak to a SUPERVISOR finally the SUPERVISOR found the problem stating my bill was not paid I said I paid my bill, now a inveztigation started I was asked to email my receipt to OPTIMUM Bethpage branch which I did the receipt shows that I made my payment still to this day my account has not been credited yet, I keep getting the samething VERSE you will soon see the credit on your account within ***** hours well its been months and no credit applied yet, I showed proof and I am still fighting for my credit I do not understand this everytime I call I get the same response which sound like a recording or a VERSE that was told to optimum employees to tell tge customer this is bad customer service, employee and the supervisor say the back office handles this, I ask to speak to someone in the back office unfortunately there is no way a customer could speak to anyone there, I asked if I can come to the office and speak to someone unfortunately customers are not allowed at the BETHPAGE BRANCH I asked if I can speak to someone higher than the SUOERVISOR unfortunately this is the highest it is,so now OPTIMUM is VIRTUAL so customers have to solve a issue over the phone for months this is very UNPROFESSIONAL I want my credit I have been fighting for my credit for MONTHS now and some of the SUPERVISORS are very RUDE and they lie to the customer just to get me off the phone and the SUPERVISOR did not put any notes in the computer. Can someone please direct me to the appropriate person to get this solve.

• Review fromMaria S

  Date: 06/26/2024

  1 star
  How is this company allowed to exist and provide the terrible service to customers and charge huge sums of money for it? If you need to speak to someone be ready to not understand what they are saying and be on the phone for a lengthy time with no resolution. Be ready to pay for a technician & if you cancel, we can't charge when they don't keep to their confirmed appointment times. Be ready to be inconvenienced with your work, everyday routines and no satisfaction. HOW HOW HOW? How are they allowed to monopolize and hold customers hostage to their services?? How can customers get results and satisfaction? I know I and surrounding towns, neighbors feel the same way. HOW DO WE GET RESULTS? Who holds them accountable, who? Or are they just free to provide terrible service at gauging fees? HELP!!!

• Review fromAnna X

  Date: 06/25/2024

  1 star
  Up until April I dealt with optimum since I took over from Suddenlink. In June of 2023 my bill was $197.15 by December and January the bill was up to $200.54. in February of 2024 the bill went up to $232.52. I'm on a fixed income I told them there was no way I could pay what they wanted they could care less. In April 2024 the bill was again $232.52 and I replaced their service with service form Allo. I trimmed everything off the bill except for internet which is really all I needed. I now pay $79 a month which fits in my budget and needs much better. But optimum insists on charging me for all of the billing cycle from April 20th to May 19th. I haven't used their service since April 24th when I turned in all of their equipment. I have no problem paying for service I have received but I refuse to pay $242.95 when I only had the service for 4 days.Plus the man I spoke to when I canceled my service on the phone was extremely rude to me, wouldn't listen to a thing I said and insisted their service was the best and I could not change. And if I did they were going to charge me anyway.

• Review fromjames p

  Date: 06/25/2024

  1 star
  This is the worst company to shut off service from. I paid my payment and shut off my service 2 weeks later. They sent me a bill for the next month of service. Since I had shut off my service before my due date I should owe them nothing. They are trying to say that since the bill was generated that I owe them for it. I shut my service off 2 weeks before the bill was due. They charge for a month in advance when you sign on to their service so I should owe them nothing. If I were to pay this bill I would be paying for services I don't have. WATCH OUT USING OPTIMUM INTERNET THEY ARE A SCAM

• Review fromMatthew A

  Date: 06/23/2024

  1 star
  Optimum/Suddenlink/Altice is the absolute worst service provider, their tech support is garbage, they closed the local office so there is no way to exchange equipment or replace damaged equipment easily, their service technicians are garbage and usually do more harm than good, they constantly turn off the wrong equipment/have no idea what equipment is where and they refuse to come out and audit the equipment on site let alone provide a reliable contact for bulk accounts. If I could give them 0 or negative stars it would more than they deserve.

• Review fromSteve S

  Date: 06/20/2024

  1 star
  I canceled my service and returned my equipment on May 17th, yet they still charged me for the service on June 1st. When I called to address this, they assured me a credit was coming. As of June 13th, almost one month later, I still haven't received the reimbursement. When I followed up, I was told that they couldn't release the funds yet and that I would have to wait another two weeks. It is now June 20th and I am still waiting. This company has got to be the worst cable company in existence!

• Review fromEileen S

  Date: 06/20/2024

  1 star
  We returned all equipment and were still charged for the equipment. I tried reaching out and they said they had no record of receiving the equipment. I then sent them the receipts where it was returned and they still confiscated money from the account. We want our money back now.

• Review fromBlake Q

  Date: 06/18/2024

  1 star
  This company has great internet but absolutely horrible customer service! It takes forever to get connected with someone who can resolve your issues. Their customer service agents are not easily understood. My biggest frustration was a failure to deliver what they initially promised concerning a disconnection. I disconnected my service with this company two days into the next billing cycle. The agent told me that any fee for the two days would be waived. I was notified several weeks later that I was being billed for a whole month of service. I called into to speak about my dilemna and was forwarded to ultimately around 5 different people to listen and hear my issue. Almost all of them took a while to review my information (mind you I did this multiple times). Nearly all of them expressed the fact that it was not my fault. When talking to person number 3 or 4 they told me I could not speak to their superior and then proceeded to hang up on me. A supervisor did also indicate that they would investigate the agent who was unprofessional. After nearly 2 hours of phone conversations, a supervisor finally refunded my $32 erroneous fee. I am very frustrated by the way I was treated. They of course did refund the money, however, nothing was done to compensate for the 2 hours of lost time. I do not recommend this company! I only selected one star rating because there was not a lower option.

• Review fromDonovan M

  Date: 06/18/2024

  1 star
  1 star is too generous for this company. Horrible customer service and even worse repair service. I work from home and in the past year I have had to fight Optimum twice for move than a month each time to address my internet issues. I pay for high speeds and reliability so I can work and I have gotten none of these. They will gaslight you every step of the way and tell you there is no issues on the main tap or in your grid and force you to have inside techs replace old crappy modems and routers that only seem to make the problems worse. Do not get service from this company! I will be switching as fast as I can.