We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cable TVs

Altice USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Reviews

This profile includes reviews for Altice USA's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Altice USA has 495 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Altice USA

      1 Ct Square W Long Island City, NY 11101

    • Altice USA

      40 Potash Road Oakland, NJ 07436

    • Altice USA

      2137 Hamilton Ave. Trenton, NJ 08619

    • Altice USA

      275 Centennial Avenue Piscataway, NJ 08855

    • Optimum

      3710 Main St (walk-in Center) Bridgeport, CT 06606

    Customer Review Ratings

    1.04

    Average of 819 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Steven H

      Date: 01/22/2025

      Truly a terrible and evil company. I have never received the internet speeds I've paid for and they are the only provider in the area

    • Aliya S

      Date: 01/22/2025

      One of men at their call center called me a b*tch over the phone as I was trying to cancel service. I heard him clear as day. ****************.

    • Staci F

      Date: 01/15/2025

      I need Optimum to stop sending acct **** to my house. I do NOT want your service. You suck! Stop coming to my house unannounced not once but 4 times trying to get people to sign up. It makes no sense, i dropped the service and i find the 2 guys sitting in their car waiting for someone to let them in the door. It's annoying. The left their business card 4 different times.

    • Rolf M

      Date: 01/13/2025

      Absolutely impossible to cancel this service, after 3 hours I had enough and they hung up on me. I will NEVER go back to Altice for any cost

    • James D

      Date: 01/13/2025

      Altice is out of hand. I'm trying to lower my bill. **************** is authorized to do only so much. Called headquarters and they direct you back to customer service. They keep saying that there's nothing they can do. It's just a vicious circle. BBB is not allowing me to file a complaint stating they're not accredited company. I guess my next step is the ***. Very Very dissatisfied but not giving up.

    • Ali H

      Date: 01/11/2025

      Worst customer service experience of my life. Four different employees were not able to process my move, wasted 4 hours speaking to multiple agents with no one able to solve my problem. Solutions I was told were actioned were not leaving me without service. Staff is disrespectful and incompetent, if you have any other option for service choose that. This company is a joke and should be shutdown.

    • Lenore D

      Date: 01/10/2025

      Internet lines down due to storm on 1/7/25 Optimum, in Litchfield CT, called to get it taken care of . They made me make an appointment to fix it on 1/10/25 2-5pm. Called several times on 1/10/25 and was told the technician would show up and they never showed. Now they are telling me they can come out on 1/23/25 only. So, I have down wires across my front yard and Optimum will not come handle the issue in a timely manner. I waited on hold 1/2 an hour to talk to someone requesting to talk to a manager and of course no manager available. Optimum doesn't seem to think lines on the ground important. I'm so disgusted with them!! They need to make storm issues a priority!!!!!!

    • Stacy S

      Date: 01/07/2025

      I called to see if I can lower my bill. They told me if I switched to fiber I will be paying less for the same package I already have. Come to find out I got the lowest package with hardly channels for about 120. If I want the exact same channel I have to pay 25 more. When I was already paying about 150 -160!the sales person didnt know what they are talking about. I got no help from anyone. Ive been calling for 3 days. Been on the phone on hold on and off for 2 hours. Very aggravating.

    • Mitch M

      Date: 01/07/2025

      Worst company know to man. These toilet seat scum bags charge out ragegous priceless and give u service of dial up.. I'm paying 120 a month for s*** internet that goes out all the time they make promises that it will be back on... everyone I know pays like less than half for triple the service.. they are munipliating the fact they are only service available and I'm tired of it. Going to file to state complaint.. I should have options and not be bullied by these a*******

    • Chloe H

      Date: 12/30/2024

      If I could give zero stars I would. Go without internet, use your hotspot on your phone, buy devices that come with internet, relocate, spend the money on Starlink, start your own internet company, become Amish, literally ANYTHING BESIDES USING THIS COMPANY. The WORST customer service in the world. I tried cancelling 3 times (was on the phone for over an hour each time) and still got charged services. The woman I spoke to told me I wasn’t moving so I didn’t need to cancel, and then refused to cancel my service initially. So I call back another day because I had enough, they asked for my landlords number to “verify I was moving” or ask for the new tenants information so give them service so I didn’t have to cancel. Absolutely not. They lie, they gaslight you and give you nothing but the run around when it comes to cancelling. Don’t fall for the sign up deals, they are good BECAUSE YOU CAN’T EVER CANCEL. Optimum isn’t even provided where I am in Colorado, my new address provides internet and they STILL wanted me to take my equipment and pay for service. If there’s ever a class action law suit against this corrupt company, I will be the first to sign up!

    Altice USA is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.