Reviews

This profile includes reviews for Altice USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Altice USA

  1 Ct Square W Long Island City, NY 11101

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  Altice USA

  685 Broadway Bayonne, NJ 07002

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  Altice USA

  100 Hamilton Plaza Paterson, NJ 07501

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  Optimum

  28 Cross St Ste 1 Norwalk, CT 06851

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  Optimum

  622 Torrington Rd (walk-in Center) Litchfield, CT 06759

Review Details

• Review fromChristian E

  Date: 12/29/2024

  1 star
  I've been having problems with the internet shutting down and rebooting for over a month. I've had 5 technicians come out and try to fix the problem, changing out wires and such. I've just got hung up on by support. This is depressing service.
  Update: i've had my 6th technician come out here and recommend me to change out the modem. I am on my 3rd modem now that is made by a different brand than the other 2 and continue to have the same problems as before.
  Update3: 10/11 A week ago one of yalls technicians sent a false report charging me $60 for a modem setup when i was only having modem issues which led to my internet being cut off. Before that another tech never showed up but reported he did come and do a some sort of reboot according from customer service. Additionally to the manager i sent an email to the person that you posted over a month ago and haven't heard back. I understand yall have a geographic monopoly here but would it be possible to provide a service that works for more than 10 minutes?
  Update4: 11/1 still having the same issues. The tech that i spoke with recommends maybe trying yalls modem to see if it works here since non of the brands i bought aren't compatible it seems. I'll try it out but i honestly wouldn't be surprised if yalls modem has the same issues as mine.
  Update 5: 6/1 internet is ok for now but yall decided since i didn't have any issues now that yall were guna go ahead and make one for me by sending cable paper views and then charge me for them. It started back in January called yall to cut it out, yall didn't actually stop till April. I am sure yall have some solid people but who ever is running those phones aren't very trustworthy.
  Akeem the paper view was taken care of even though my account was brought down to ~$0.32 when it originally had ~$8, i don't have a cable modem to watch these episodes and didn't get reimbursed. I have called about getting reimbursed but then we go back to that idea of how trustworthy those people are.

• Review fromSuzanne B

  Date: 12/24/2024

  1 star
  Unethical, scam artists that lie to customers and then are unable to be reached for resolution. They sold me a bill of goods, lied about the payment arrangements and then illegally charged my credit card. They then refused to close my account. On ‘chat’ with one of their customer service representatives, the person accused me of trying to hit on one of their store employees because I was trying to get the store number to follow up on my issue. They then refused to escalate the call as requested so I could report the behavior. I was told to go to the store for assistance. I did that and the store employee told me her manager would resolve the issue and that optimum mobile was getting lots of similar complaints- then they didn’t - i went back and the same store employee said her manager would call me last Saturday - she didn’t - the company should be shut down.

• Review fromTodd S

  Date: 12/23/2024

  1 star
  I called to cancel my service on 11/04/24, they kept me on the phone for an hour trying to keep me, even though I was already on another fibre provider. They continued to bill me and bill me again. i filed a credit card chargeback and they now are trying to charge me for another month

• Review fromLuwana G

  Date: 12/22/2024

  1 star
  Unscrupulous business practices! On 8/21/2024, I contacted Optimum/Altice of my internet/home phone bill increase. This has been an ongoing issue for years. Unfortunately, because of the technical world we live in today internet is no longer a luxury, it's a necessity. I called to inquire why every month my bill was a different price. I was connected to their consumer retention service. I complained about the rising cost. I only had internet and telephone, and my bill was $124.00. I was given a "promotion" That was supposed to be for 1 year at $60.00 a month. That year was up in 2 months! First it was $69.00 I said OK taxes. It went up again in October didn't complain too much. Now I received my November bill, and it went up again to $76.23. That was the reason for my call to them 12/21/2024. They gave me some story that my home phone service went up to $20.00. But I was quoted a price of $60.00 for 1 year. Milene transferred me to the retention service. They said they could help me get my bill back down if I switched to their mobile service. All I wanted was them to do was remove the home phone service, which should have taken the bill down $20.00. The lady spoke English but had a very heavy accent. She was asking me questions, like my name, birthdate and SS#. I wasn't alarmed because I just thought she was verifying that it was me making these changes to my account. She switched my home phone to a cellular phone with my same home number, not so bad. I just wanted my bill down where I could afford to keep my Internet. I don't know why I trusted this company, again. These practices have been going on for years! I get the receipt after we hung up, with this "free phone" I'm stuck for 36 months! 3 years! Never was told that during the call. If I cancel before the 3 years is up, I have to pay for the phone! NOTHING IS FREE! Always a catch. I called back today and spoke with Ali, and they do read from a script. I don't even know what's my recourse. Optimum is no good!

• Review fromJeff R

  Date: 12/21/2024

  1 star
  Terrible customer service. They cancel my internet despite being update to date on payment. With no warning and no email or notification, they just cancel my account and would not turn on internet for another 3-5 business days, Was traveling so didn't notice and padded bill more surcharges that had to correct. Terrible customer service.

• Review fromRobert B

  Date: 12/19/2024

  1 star
  Optimum cable refuses to help me. They been to my house to replace the cable box since late September.

• Review fromShana C

  Date: 12/18/2024

  1 star
  After a salesman came to my home to offer ***** services, I purchased a wifi package online and had an appointment for it to be set up the next week. The next week they called and cancelled the appointment stating that there was no fiber in the ground for them to be able to hook up the services inside. So they rescheduled for the following week, which was today. The technician came and informed me that there was STILL NO FIBER!!! I spent about an hour on the phone with customer service in which they informed me that the guy was still coming to do the fiber today, it was just that the other guy had come too early. Then the second tech that was supposed to do the fiber never showed up!! Still on the phone with them now, the next available appointment is in 2 weeks!!! & the guy on the phone cant seem to figure out whether there is fiber installed or not. Told that in order to get a refund it would take 30 days to refund! Ive never heard of such a long refund processing time. All of this should be figured out before a customer pays thats ridiculous! And 30 days for a refund?

• Review fromChristie B

  Date: 12/10/2024

  1 star
  When I was with ********** I had to prove to them I had purchased my own equipment from **** *** so they would remove the modem fee from my bill. It finally was removed. ********** sold to ******* and my bill went up a bit and I was told it was due to a promotion that ended. I requested to cancel service and it was in the middle of a bill cycle and I always pay my bill in advance so I asked for them to disconnect effective immediately so I could get a prorated refund for the days I didn't have service. They said it is impossible and I had to be billed through my bill cycle so I wouldn't get a refund. I was also asked if I had equipment owned by them to return and I said no I purchased my equipment at **** *** years ago. After setting in my disconnect I got an email saying my equipment was owned by ******* and I had to return or get charged. While investing this and asking ***resentatives to resolve, I discovered my bill had actually gone up by $12 per month to be exact when my account was absorbed by ******* from ********** and I was getting charged the $12 for my own equipment I own. When asking exactly when this merge happened, the *** stated my account turned into ******************** June of 23. I said that means I was charged $12 for 18 months since I'm finishing *********************************** until the end of December. That's $216 I was wrongfully charge. I was told they would only give me $12 back. I had been waiting to disconnect when this company from the start. I never received my $200 promotion for starting when it was ******* and now disconnecting is proving to be challenging and they should not charge customers for customer owned equipment.

• Review fromVictorian S

  Date: 12/09/2024

  1 star
  Rip me off for 3 years charging me for an extra cable box I never had called in to get my money credited back and was told I can only get a 36 dollar credit when I paid over 436 dollars

• Review fromFabian M

  Date: 12/08/2024

  1 star
  I been having major upload speed drops since 11/24. I had two techs show online, First one didn't see any issues and blame my equipment and didn't know the different between internet and the equipment and claims to worked for Optimum for 10 years.Second tech arrived onsite and left with 2 minutes as he couldn't fix the problem and acknowledge the network node is probably overloaded/saturated at night.Third time, I reached out to Optimum on Reddit and they see a signal issue at the times I been complaining but nothing been done. This has been the worst experience in over a decade I have had with Optimum support and the issue.