Reviews

This profile includes reviews for Altice USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Altice USA

  1 Ct Square W Long Island City, NY 11101

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  Optimum

  622 Torrington Rd (walk-in Center) Litchfield, CT 06759

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  Altice USA

  683 Rt 10 East Randolph, NJ 07869

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  Altice USA

  40 Potash Road Oakland, NJ 07436

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  Altice USA

  1424 West Ashley Rd, Ste. a Boonville, MO 65233

Review Details

• Review fromMchelle S

  Date: 11/23/2022

  1 star
  I have been a customer of Altice for 25 years. I used to utilize their services for cable and internet service when they were under the Cablevision banner. Now they are titled Optimum and I only receive internet through them. Optimum/Cablevision/Altice is a nightmare. When there is an issue with service, Optimum gives you the run around. The technicians unilaterally cancel appointments, the supervisors (particularly *) can be extremely condescending and unhelpful. * refused to answer questions referring to protocols with technicians, confirming information related to specific ticket numbers, and refused to transfer me to a higher level of support.
  Additionally, Optimum does not properly document your concerns so you have to repeat your issue each time you speak to an agent (which could be multiple times in one day), their policy will not allow them to send you an external email or mail documents summarizing concerns and suggested action plans for your records, and the agents do not adequately communicate with the tech department. You feel utterly helpless. Yet Optimum continues to require you to pay for their intermittent services.
  Regarding the customer care agents, the language barrier also makes it difficult to understand the agents and for them to clearly understand the client at times.
  Since Optimum is the only provider in my N* town I am unable to switch. I am also not able to utilize direct tv.
  I’m stuck with poor service and subpar customer care.
  -Distressed

• Review fromCourt B

  Date: 11/23/2022

  1 star
  Paying for internet that is often down is unusual and lame. Not being able to discuss it with customer service is par for the course with any internet company though it seems. *** lived here for 22 days and my internet has been down more than the previous 3 years with spectrum (20 miles to the south).

• Review fromRobert T

  Date: 11/22/2022

  I have ongoing issue with Optimum that started with Suddenlink / Altice. One complaint concerns Suddenlink Cable attempting to collect money for equipment that was returned to them A second complaint concerns Optimum Mobile who is attempting to collect money for services not provided. On both issues, the company has turned bills in for collections. I have attempted multiple times to work company agents, but they have no interest in helping resolve the issues. Optimum mobile / cable certainly hasn't moved away from the Suddenlink mode of unethical behavior. They have multiple issues that they inherited when they purchased Suddenlink. Both of my complaints stem from inaccurate information I was given when attempting to ******** business. Optimum continues with the same unethical behavior and incompetence that I experienced with Suddenlink. Good riddance. I recommend against doing business with Suddenlink, Altice or Optimum.

• Review fromJames M

  Date: 11/21/2022

  1 star
  I have ***** of ******** for my elderly mother, I'm her son. She has dementia. She has Optimum service, basic cable TV. My wife and I added wifi, we were going to set up a video camera to check on her throughout the day. We also added phone service to use a big numbered phone for ease of use. She didn't want to use the new phone, and continued to use her cell phone. She disconnected the entire wifi box snd cables, and messed up the wifi connection. I tried to set it up again, but it wasn't working. I placed a service call on a Sunday with optimum. It was a voice mail and I left a message to schedule a service call. I received a message on my phone later in the day that someone will call me to schedule a service. The service call was never scheduled, and my mother received a missed service call on her bill for $80, which should have never been billed because no one showed up to fix the wifi. I called Optimum and they needed to speak with my mother. She wouldn't understand the situation because of her dementia. Since I have power of attorney, I handle all her finances and caregiving. The support person refused to remove the $80 charge from her account. I also asked to remove the phone service option since she won't be using her new phone number and phone, but keep the wifi, and again the support person refused to take care of that. She only lives on social security, and this bill for $280.00 is too high, and the $80 should be credited back or reimbursed back to her. This is the worst company to deal with each and every time.

• Review fromAditya P

  Date: 11/21/2022

  1 star
  Optimum's customer service was completely unhelpful in resolving my problem. I was charged for an Optimum stream device when the email confirmation I received when I signed up for my service EXPLICITLY said that I would not be charged for the device because of a promotional offer they had running. When the technician came in to install everything, I again asked him about the stream device and whether I would be charged and he yet again assured me that I would not be charged anything for it. Of course, email confirmations do not mean anything because starting from the first month, Optimum charged me a monthly rental charge for the device. I got in touch with customer service and discussed with them via text and they assured me that it was a mistake on their part, that they would refund me the charge and make sure that the upcoming months would not have any charges for the stream device. Assuming everything was resolved, I waited for the next month's bill. Lo and behold, I had not received the refund AND I was charged again for the stream device. I called customer service again and after spending about half an hour on the phone, they told me that they couldn't "see the promotion" I was referencing and so I was going to be charged for the stream device here on out if I kept it, and if I returned it, the best they could do was credit me 2 months of fees/charges for it despite having charged me for 3 months already. It is not a lot of money, but it is a matter of principle that these corporations are willing to nickel and dime you just because they know you don't have other options available. On top of that, the refusal to honor what was promised to me when I signed up reflects extremely poorly on the business. If there are other options available, go for those instead of Optimum and if unfortunately the only option available is Optimum, be extremely careful about what you sign up for and monitor what they charge you to make sure you don't have the same experience I did.

• Review fromLa R

  Date: 11/20/2022

  1 star
  Have been trying to get resolution to TV service issue for 6 weeks, Technicians come out, and tell me its a system error and supervisors tell me it's a broadcasting error, Neither knows what to do. Missing channels 12, 39 and Hallmark (92) but get other hallmark channels. Channels missing and when Hallmark does come back, so pixelated you cannot watch. Pay extra for this channel, but not getting service and Optimum keeps telling me its a broadcasting problem, not theirs, and there is nothing they can do about it. Seems strange that only those three channels are missing and 12 is their channel and they cannot fix it. Their customer service is horrible and the automated line is a nightmare. Can never speak to a rep without going through all that nonsense. Wanted to send another technician out to tell me what they have already told me. Said cancel the appointment, and then asked again what I wanted to do. Don't understand and does anyone speak English anymore? Once again they are only interested in money, customer service is a thing of the past. Very Sad state of affairs. Don't seem to care about their customers or trying to fix my problem.

• Review fromPatrick K

  Date: 11/20/2022

  1 star
  This is the worse ISP I have ever experienced. Ive had nothing but problems since moving to CT and subscribing to the service. Issues range from No internet for days, remote not syncing with cable box and various tv services not working to name a few. One time they sent a technician to check an issue and their own technician told me this company is a mess and I should find another provider. Not sure I need to say more. If have another option for internet or tv service, you should take it with haste.

• Review fromMihaela S

  Date: 11/18/2022

  1 star
  I moved to a new neighborhood and unfortunately there is no competitior to Suddenlink, which is now Optimum.
  ******* ******* offered us the service, sent me this email:
  As stated on the phone, my name is ******* and I am the sales rep for Suddenlink, your internet provider in (***). I work closely with ... and the construction team to make sure you receive the best possible deals for your internet and cable services.
  1 gig (1000 mbps), $69.99 (with MY discount), $200 gift card, $100 off first month bill (with MY discount), HBO Max 12 months free.
  None of this happened! Because, at that time, Suddenlink was in the process of becoming Optimum and I became their paperless client with an account I wasn't aware of, but me paying the bill still to Suddenlink. For that reason, in their account it looks like I missed a payment which it wasn't true. Even though, I sent them a screenshot with the payment to Suddenlink, I am still guilty of that.
  So, once we moved in and settled, I got disconnected. As I said before not being aware that I had a new account, I was sending the payment to Suddenlink. 2I had received NO STATEMENT telling me that I have a new account and that now we will deal with Optimum.
  After this, I am getting in maiI a statement from Optimum with $150 charge but it was not stated the purpose of the charge. So I called them. A guy told me that it was because I haven't returned my equipment. I returned my equipment and on the dame day, they got $150 from my account.
  I have been calling themfor the past week to get my money back (refunded) according to what they said. Every single reprezentative I talked to would keep me on hold for a couple of minutes intermittently hoping that I would hang up. And then if I asked for a supervisor, they would say that I would get a phone call back. Some of them even promised me that! This is outrageous! They are a company full of liars!!! And I see I am not the only one submitting a (bad) review for Optimum.

• Review fromHoward F

  Date: 11/18/2022

  1 star
  I discovered Optimum was billing me for *** I unfortunately noticed it when I called for a price reduction. They have been billing me since June 2020. I ended up paying them $405.00 for ***. Like others, I will review bill if something is really different which is rare. We do not recall ever clicking for a free trial and certainly did not call and ask for ***. If we did, how come they did not notify us that this trial period was ending? We all get email about appointments, due bills etc. They are a communications giant and could have sent a reminder email. They actually claim I called and ASKED for ***. Let them prove it. They also said they can't determine if I used *** or not which is pure nonsence. They also said on the phone: "We did not take money from you, you gave us the money." Is that a big pair of you-know-whats? I see there is a class-action about them for charging fees to close service with them. What they should have done was show some empathy. They could reduce my bill month-by-month to equal the $405.00 Would they go out of business by doing this? They are sticking to the legalese on their site claiming billing errors must be settled in 30 days. Did this happen to anyone else out there? Are you mad? Can anything be done? To top it all off, I'm a Senior Citizen and was treated like a piece of dirt by ******* in the corporate office. A real piece of work. I want my $405.00 Please post if this has happened to you. This is probably how they get the funds for CEO golden parachute mega- miillion dollar retirement packages. Cannot drag them to small claims. Travelling to Bronx County Courthouse is very dangerous on public transportation. I am a target and have been harassed on the subway more than once. PLEASE PLEASE post if this has happened to you.

• Review fromvito c

  Date: 11/18/2022

  1 star
  They are the worst comapny in the world. We have a busy household and need good service, my children doing home work on line, and other reasons. we upgraded from cable to fiber optics, great for the first week, then outages outages outages. fianlly the system crashed, no internet and no phone service. I made an appointmen for service, Optimum told me tech will be there from 10AM- 8PM, well the next day i took off from work, thanks, and guess what after calling several times they told me i was still on call to have a tech arrive this was 6PM well 730 pm arrived and called again and customer service told me they cancel the appointment, no one will show up. smoke coming out of my ears... after losing it the customer service said we will not be up and running for 6 days.Just great another happy customer